Umair S.
US
Umair S.
Freelance Facebook & Google Ads| Expert Social Media Manager
Small-Business (50 or fewer emp.)
"Amazing Experience"
5/5
What do you like best about altaFlow?

Best of best. it helps to automate my workflow. Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

I don't think so i saw anything which i will dislike about the Airslate Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"AMAZING TOOL FOR MY PDFs"
4.5/5
What do you like best about altaFlow?

airSlate is an amazing tool to manage your work documents and presentations. My time management using airSlate has vastly improved as I can allocate time to other tasks as well. Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

Starter Package could be improved in terms of features such as Growth package offers. Slightly less competitive in terms of price for starters and sometimes can be difficult with older computers Review collected by and hosted on G2.com.

Response from Rina P. of altaFlow

Many thanks for such an interesting and detailed review!

Your feedback has really caught our attention and we would love to continue this conversation and write a customer success story about you!

How does this sound? :)

Since this review was left anonymously, we can't really figure out who are you, sorry. Could you please email us? At Customer_success@airslate.com

Thank you so much, in advance!

Verified User in Banking
UB
Verified User in Banking
Small-Business (50 or fewer emp.)
"Average"
2.5/5
What do you like best about altaFlow?

It's generally helpful but overall I find the product to be average at best. It is user friendly. Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

I don't necessarily dislike anything in particular other than that the product doesn't overwhelm me in a positive way. Review collected by and hosted on G2.com.

MM
Michelle M.
D
Mid-Market (51-1000 emp.)
"Saves time and money when it is not pushing you to the brink of insanity"
4/5
What do you like best about altaFlow?

I like that you are able to automate with some software directly through airSlate bots. This has allowed us to automatically trigger other software upon document completion and to automatically enter data from the document into our data storage locations. The workflows are easy to figure out and documents are easy to set up. Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

If someone opens a document and closes the window, it locks the document from routing or the individual from being able to use the link again. Every time this happens, a person with admin rights has to go in - delete the draft - and re-send the document.

Also, if you save a document as a draft, and you had a previous document saved in the same Flow - the most recent draft will overwrite the first one.

Tech support always answers quickly - but there is a long wait for higher-level tech support, and communication is not a strong point for their team.

You also cannot trigger a document to send to the next signer based on a date in the document - this would be a big help.

THEY DO NOT HAVE MFA!!!! Due to this, we cannot enter any PII (like W9s) in airSlate. Review collected by and hosted on G2.com.

Kathryn G.
KG
Kathryn G.
Get to Know Us
Small-Business (50 or fewer emp.)
"Excellent Support"
5/5
What do you like best about altaFlow?

As a business owner with lots of ideas about how to automate our processes and limited programming experience, I have found AirSlate to be relatively easy to learn. I have been able to do simple automations myself with SalesForce with very few issues. But the best thing by far about AirSlate is the customer support. This is a company that cares about the success of its users. Great product, great team. Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

I don't dislike anything about the application. I am sure that if I continue to develop our internal processes, I will come up with suggestions, but I don't have any specific feedback at this time. Review collected by and hosted on G2.com.

Julia W.
JW
Julia W.
Executive Director
Mid-Market (51-1000 emp.)
"Amazing Platform, Customized for our special needs, Sophisticated, Smart & Cutting-Edge!"
5/5
What do you like best about altaFlow?

My experience with AirSlate has been remarkable. I worked with Olga, who taught me how to work with slates, flows and bots! Exciting! We had two custom requirements that weren't readily available, so their engineering team went to work and created a work-around for one (that makes it better than we asked for) and did something magic that made the other happen. Olga was the consummate professional, even testing for me after we went live and contacting me when she found something not quite right. We were looking at three separate software platforms to do what AirSlate can do. It is truly document automation and I'm thrilled we found them for our start-up business. Highly Recommend. Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

I don't think they charge enough. Honestly, all this work and time for free. I want to pay them before I get to 600 slates. Review collected by and hosted on G2.com.

Response from Rina P. of altaFlow

Dear Julia,

many thanks for your highly positive and detailed feedback!

We are truly happy to be of help with so many useful things at the same time!

SG
Shermaine Chloe G.
Employee Services Manager
Enterprise (> 1000 emp.)
"Easing Into Automation"
4/5
What do you like best about altaFlow?

The best thing about airSlate is how they've made it very easy for people without a programming background to set up flows. They have people ready to help via chat and are willing to jump in a call. The ready-to-use bots are also heaven for people like me who've no prior experience setting up flows. Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

The only issue I see with airSlate is the fillable fields. The fonts appear different if they are in fillable fields which makes the documents seem unauthentic. Review collected by and hosted on G2.com.

Rabia M.
RM
Rabia M.
HR Administrator
Mid-Market (51-1000 emp.)
"Rewarding experiences and technical skills achieved!"
5/5
What do you like best about altaFlow?

I liked the ability to use bots and have them complete the work for you! I appreciate the use of this platform as it ties in with ADP. I think airslate has been a wonderful platform to use and learn Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

The bots can be faulty sometimes and learning how to use them can take some time to get to know. I hope that it can be easily integrated with other platforms if possible Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"The price is right!"
4/5
What do you like best about altaFlow?

AirSlate is much less expensive than their competitors while retaining much of the same functionality. They can be HIPAA-compliant, and it's great to be able to set up conditional items on slates that affect other signatories. Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

It isn't very user-friendly on the back end, and if you need to have multiple forms in different combinations, you need to make different sets to be sent out. Then if one item needs to be changed or corrected, it needs to be done in each individual set. If you have hundreds of these sets it can take a lot of time to fix. Review collected by and hosted on G2.com.

JB
Jonathan B.
Director/Product Manager
"Great product horrible customer service"
0/5
What do you like best about altaFlow?

The robust amount of features that are available Review collected by and hosted on G2.com.

What do you dislike about altaFlow?

Customer support. There is a strong language and cultural barrier which makes it a complete nightmare to utilize the platform Review collected by and hosted on G2.com.

Response from Rina P. of altaFlow

Dear Jonathan,

we are extremely saddened to read such a review, first time ever for us.

We've just looked through the Support chat logs and see that you had a Zoom call with our reps on June, 10th?

Judging from the follow-up convo, all the issues with the two problematic flows were settled during that call?

Thus, we would really appreciate if you could possibly update this review a bit.

If you were not happy with the Zoom call and do not see the matter as settled, please do let us know! Thank you.