The customer support is excellent. I have had great experience using both the chat feature as will as submitting tickets. The customer support representatives are prompt and knowledgeable. The system itself can setup some verry sophisticated workflows but the learning curve can be fairly steep when you are working on more complex workflows. There are also some significant slowdowns on the back end when trying to work with complex workflows that have lots of fields and data to move around. Review collected by and hosted on G2.com.

Some of the problems I have run into, especially with larger and more complex workflows is a very noticeable slowdown in the system. for example I have a workflow that uses 5 web forms with about 600 fields to collect customer info and then transfers that data into a series of documents and prepares them for signature. The reason I had to split this acrost 5 web forms was in part due to the slowdown in the system caused by so many fields. This slowdown is not on the end user side so much as on the backend as I try to setup stuff like the conditional logic.

Additionally as I try to set up a bot to transfer the data collected from the web forms to the appropriate documents for signature, I start to experience significant response time delays in the prefill from doc to doc bot setup screen. By significant I mean it takes 20-30 seconds to respond every time a change is made. Because of this I have resorted to adding multiple copies of the bots and only transferring a smaller amount of fields per bot. Review collected by and hosted on G2.com.

airSlate is a user friendly platform, I love the BOTs available and also how helpful their team is if we have any questions or need any support! Highly recommended! Review collected by and hosted on G2.com.

I like the previous interface better. I think this new one is less clear, although is still good. Review collected by and hosted on G2.com.

Very easy to duplicate flows, easy to navigate, and the bots are great time saver. We were able to implement quickly and customer support is available if needed. We have live links and use it daily. Review collected by and hosted on G2.com.

Sharing the personal link is not allowed and makes it difficult for athlete relations sign up links. Review collected by and hosted on G2.com.

It's very easy to use and they always adding new features and the support is the best.

And for sure the bots. Review collected by and hosted on G2.com.

Mobil application need some improvements Review collected by and hosted on G2.com.

Can do the basics without a ton of expertise Review collected by and hosted on G2.com.

Can feel a little clunky sometimes, but they continue to update Review collected by and hosted on G2.com.

Bots and email notification and forms storage Review collected by and hosted on G2.com.

Issues with bots, validations and reminders. Review collected by and hosted on G2.com.

It's quick and easy to use for all users. Review collected by and hosted on G2.com.

That you can't edit a document that has already been sent out for signature. I have to go through the entire process again if I have to make any changes to the document Review collected by and hosted on G2.com.

The bots that connects to salesforce was easy to setup. Review collected by and hosted on G2.com.

The amount of settings is a lot but I get that it is needed to make more difficult. Review collected by and hosted on G2.com.

Being able to get more thant one person's signature Review collected by and hosted on G2.com.

When requesting an additional signature, the email address doesn't always populate on the main page Review collected by and hosted on G2.com.

The flexiablitity to taylor everything to the needs of an organization. Review collected by and hosted on G2.com.

Learning something new; but the support made it seamless. Review collected by and hosted on G2.com.