--- title: Alphachat.ai Reviews meta\_title: 'Alphachat.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Alphachat.ai works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 4 scale: '5' date\_modified: '2025-03-10' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Alphachat.ai Reviews & Product Details Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE UNDERSTANDING. DEFLECT 50-80% of internal/external customer service requests. ENTERPRISE PLAN comes with the necessary features - AUTHENTICATION, AlphaOS for custom code, SSO, SLA, APIs and multichannel. AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. \* Measure and increase resolution rate. \* Reduce agent workload and leave FAQ answering to the AI. \* Increase deflection rate in chat. \* Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy \* Immediate answers to questions 24/7 \* Intent detection and Natural Language Understanding. \* Measure AI answer quality. \* Answers in every language. \* Bot-to-human handover with built-in live chat. Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice). * * * Seller [alphachat.ai](https://www.g2.com/sellers/alphachat-ai) Discussions [Alphachat.ai Community](https://www.g2.com/products/alphachat-ai/discuss) Languages Supported Arabic, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Haitian, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Kazakh, Latvian, Lithuanian, Luxembourgish, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swedish, Turkish Overview by Indrek Vainu (Co-founder alphachat.ai \>\> Conversational AI) Show More ## Pricing Pricing provided by Alphachat.ai. ### Monthly Subscription Standard Package €399 per Month Standard Package provides end-to-end automation (bot + intent training + live chat license + website widget) to get started. [ View More Pricing Information ](https://www.g2.com/products/alphachat-ai/pricing) ## Top-Rated Alternatives [ ![Appy Pie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appy Pie") Appy Pie 4.7/5(1,391) ](https://www.g2.com/products/appy-pie/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(509) ](https://www.g2.com/products/botpress/reviews) [ View All Alternatives ](https://www.g2.com/products/alphachat-ai/competitors/alternatives) ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Mid-Market (51-1000 emp.) 10/16/2020 "Strong Chat Bot Platform that is perfect for scaling and automating customer contacts" 4.5/5 What do you like best about Alphachat.ai? Alpha Blues have really supported us over the years - and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer's issues. The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard. Assistance in training the Bot is also a welcomed resource, something that we struggle to always allocate internally. Alpha Blues have helped support us in ensuring the Bot is trained at regular intervals so we can always stay on top of the different customer enquires. Finally they have always been open to supporting the tools that we use and additional plugin such as translation software to we can utilise some of these tool into the Chat Bot instead of only at an human/agent level. Review collected by and hosted on G2.com. What do you dislike about Alphachat.ai? Not much to say, it would be great to take teaching and learning the Chat Bot without the need of manual training. Using already made templates to teach the Chat Bot would very nice, but this is something we have not been able to utilise with out current chat tool. A visual flow diagram of the journey of the customer's chat and different chat bot responses would be really good addition to the tool. This will allow us to not only focus on that first reply but invest more time in our Chat Bot answering follow up and customer replies to their original enquiry - so we can pass less of these chats to our agents. Review collected by and hosted on G2.com. What problems is Alphachat.ai solving and how is that benefiting you? With any fast growing company, customer contacts are going to grow with it. Using Alpha Blues Chat Bots we have been able to automate over 30% of our contacts. This has allowed us to focus on those complex customer issues that require a human intervention, while those simpler issues can be easily handled by our Chat bot. Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer's preferred language before we engage with the customer as well as using an additional Chat Bot to help deflect enquires in a specific language other than English. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dan-Stefan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan-Stefan D.") DD Dan-Stefan D. Mid-Market (51-1000 emp.) 10/16/2020 "Improving customer contact efficiency while providing a very flexible solution" 5/5 What do you like best about Alphachat.ai? Clear view on the product's performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots' interactions with customers and multi-language support. Review collected by and hosted on G2.com. What do you dislike about Alphachat.ai? Could not think of any downside when it comes to Alphablues. Review collected by and hosted on G2.com. Recommendations to others considering Alphachat.ai: Go for it, the Alphablues solution is great, constantly improving, making customer experience more efficient. Review collected by and hosted on G2.com. What problems is Alphachat.ai solving and how is that benefiting you? The Alphablues bots are the first contact for the customers in our chat platform. They help solve some of the enquiries that customers have or get more information before the chat gets handled by a human agent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kaido K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaido K.") KK Kaido K. Customer and Travel Experience Development Manager Enterprise (\> 1000 emp.) 10/21/2020 "AlphaBlues review" 5/5 What do you like best about Alphachat.ai? I like the reaction speed to any questions and possible setup changes. Review collected by and hosted on G2.com. What do you dislike about Alphachat.ai? We have been using their Chat service for a short time, during which time there have been no problems. Review collected by and hosted on G2.com. What problems is Alphachat.ai solving and how is that benefiting you? Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 10/27/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Tallink alphachat review" 4.5/5 What do you like best about Alphachat.ai? Customer support is the best, although sometimes the reply time is a bit long Review collected by and hosted on G2.com. What do you dislike about Alphachat.ai? Some new features would be nice. 1) Hiding intents 2) Emojis 3) Scheduling intents Review collected by and hosted on G2.com. What problems is Alphachat.ai solving and how is that benefiting you? Alphablues helps to communicate with clients, help them to get quick answers, to see main campaigns, to sell more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ### There are not enough reviews of Alphachat.ai for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Appy Pie Logo](https://images.g2crowd.com/uploads/product/hd_favicon/25fd5783bcadad8da545b0a63d91a2c8/appy-pie.svg "Appy Pie Logo") Appy Pie 4.7 (1,391) Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes. ](https://www.g2.com/products/appy-pie/reviews "Appy Pie")[ 2 ![Drift Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift Logo") Drift 4.4 (1,255) Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions. ](https://www.g2.com/products/drift/reviews "Drift")[ 3 ![Botpress Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress Logo") Botpress 4.5 (509) Botpress is a user-friendly conversational AI platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots for various applications. As a pioneer in the chatbot industry, Botpress embraces the power of large language models (LLM) and generative AI to create personalized, engaging chatbot experiences for any purpose. Available in 100+ languages and with a GPT-native suite of tools to help you unlock your creativity, Botpress supports you in achieving your conversation automation goals. ](https://www.g2.com/products/botpress/reviews "Botpress")[ 4 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,019) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 5 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,901) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 6 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,583) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 7 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,959) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio")[ 8 ![Qualified Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified Logo") Qualified 4.9 (1,540) Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more. ](https://www.g2.com/products/qualified/reviews "Qualified")[ 9 ![LiveAgent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent Logo") LiveAgent 4.5 (1,538) LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. ](https://www.g2.com/products/liveagent/reviews "LiveAgent")[ 10 ![Hiver in Gmail Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail Logo") Hiver in Gmail 4.6 (1,283) Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. ](https://www.g2.com/products/hiver-in-gmail/reviews "Hiver in Gmail") [Show More](#) ## Pricing Options Pricing provided by Alphachat.ai. ### Monthly Subscription Standard Package €399 per Month Standard Package provides end-to-end automation (bot + intent training + live chat license + website widget) to get started. [ View More Pricing Information ](https://www.g2.com/products/alphachat-ai/pricing) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms)[Bot Platforms](https://www.g2.com/categories/bot-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best employee intranet software](https://www.g2.com/discussions/what-is-the-best-employee-intranet-software)[Top tools for automating new client workflows](https://www.g2.com/discussions/top-tools-for-automating-new-client-workflows)[What is the best listing management tool for service-area businesses?](https://www.g2.com/discussions/what-is-the-best-listing-management-tool-for-service-area-businesses) [Best sales enablement software for startups](https://www.g2.com/discussions/what-s-the-best-sales-enablement-software-for-startups)[What's the best event networking and matchmaking platform that helps sponsors engage directly with attendees before the event starts?](https://www.g2.com/discussions/what-s-the-best-event-networking-and-matchmaking-platform-that-helps-sponsors-engage-directly-with-attendees-before-the-event-starts)[Which WYSIWYG editor platforms have the most reliable track records avoiding user experience and rendering issues?](https://www.g2.com/discussions/which-wysiwyg-editor-platforms-have-the-most-reliable-track-records-avoiding-user-experience-and-rendering-issues) [Show MoreShow Less](javascript:void(0);)