# Alphachat.ai Reviews **Vendor:** alphachat.ai **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About Alphachat.ai Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE UNDERSTANDING. DEFLECT 50-80% of internal/external customer service requests. ENTERPRISE PLAN comes with the necessary features - AUTHENTICATION, AlphaOS for custom code, SSO, SLA, APIs and multichannel. AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. \* Measure and increase resolution rate. \* Reduce agent workload and leave FAQ answering to the AI. \* Increase deflection rate in chat. \* Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy \* Immediate answers to questions 24/7 \* Intent detection and Natural Language Understanding. \* Measure AI answer quality. \* Answers in every language. \* Bot-to-human handover with built-in live chat. Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice). ## Alphachat.ai Reviews ### 1. Strong Chat Bot Platform that is perfect for scaling and automating customer contacts **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Alphachat.ai?** Alpha Blues have really supported us over the years - and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer's issues. The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard. Assistance in training the Bot is also a welcomed resource, something that we struggle to always allocate internally. Alpha Blues have helped support us in ensuring the Bot is trained at regular intervals so we can always stay on top of the different customer enquires. Finally they have always been open to supporting the tools that we use and additional plugin such as translation software to we can utilise some of these tool into the Chat Bot instead of only at an human/agent level. **What do you dislike about Alphachat.ai?** Not much to say, it would be great to take teaching and learning the Chat Bot without the need of manual training. Using already made templates to teach the Chat Bot would very nice, but this is something we have not been able to utilise with out current chat tool. A visual flow diagram of the journey of the customer's chat and different chat bot responses would be really good addition to the tool. This will allow us to not only focus on that first reply but invest more time in our Chat Bot answering follow up and customer replies to their original enquiry - so we can pass less of these chats to our agents. **What problems is Alphachat.ai solving and how is that benefiting you?** With any fast growing company, customer contacts are going to grow with it. Using Alpha Blues Chat Bots we have been able to automate over 30% of our contacts. This has allowed us to focus on those complex customer issues that require a human intervention, while those simpler issues can be easily handled by our Chat bot. Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer's preferred language before we engage with the customer as well as using an additional Chat Bot to help deflect enquires in a specific language other than English. ### 2. Improving customer contact efficiency while providing a very flexible solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dan-Stefan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Alphachat.ai?** Clear view on the product's performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots' interactions with customers and multi-language support. **What do you dislike about Alphachat.ai?** Could not think of any downside when it comes to Alphablues. **Recommendations to others considering Alphachat.ai:** Go for it, the Alphablues solution is great, constantly improving, making customer experience more efficient. **What problems is Alphachat.ai solving and how is that benefiting you?** The Alphablues bots are the first contact for the customers in our chat platform. They help solve some of the enquiries that customers have or get more information before the chat gets handled by a human agent. ### 3. AlphaBlues review **Rating:** 5.0/5.0 stars **Reviewed by:** Kaido K. | Customer and Travel Experience Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Alphachat.ai?** I like the reaction speed to any questions and possible setup changes. **What do you dislike about Alphachat.ai?** We have been using their Chat service for a short time, during which time there have been no problems. **What problems is Alphachat.ai solving and how is that benefiting you?** Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. ### 4. Tallink alphachat review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Alphachat.ai?** Customer support is the best, although sometimes the reply time is a bit long **What do you dislike about Alphachat.ai?** Some new features would be nice. 1) Hiding intents 2) Emojis 3) Scheduling intents **What problems is Alphachat.ai solving and how is that benefiting you?** Alphablues helps to communicate with clients, help them to get quick answers, to see main campaigns, to sell more. - [View Alphachat.ai pricing details and edition comparison](https://www.g2.com/products/alphachat-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A13%3A27+-0500&secure%5Bsession_id%5D=9dcd5585-8189-4a18-988b-5a669c6ad015&secure%5Btoken%5D=54fbaad8cd6062b0c3462634fc7f2a7b89fda7b7440f84b144db86c74ac4e091&format=llm_user) ## Alphachat.ai Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data Control** - Data Migration - Data Synchronization - Data Security **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Alphachat.ai Alternatives - [Appy Pie](https://www.g2.com/products/appy-pie/reviews) - 4.7/5.0 (1,308 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (409 reviews)