# Best Outbound Call Tracking Software ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 184 ### Category Stats (Aug 2026) - **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 119,800+ Authentic Reviews - 184+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=1188166&focus%5B%5D=125401&focus%5B%5D=129760&focus%5B%5D=506&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=3296) Highlighted products: HubSpot Sales Hub, Nooks, Orum, Quo, Agentforce Sales (formerly Salesforce Sales Cloud), Aircall, CloudTalk, and Close. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=quo-quo&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=close) **Sponsored** ### GTM Workspace - Powered by ZoomInfo Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-08-02T12%3A01%3A44Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=577&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%3Fopen_modal_url%3D%252Fproducts%252Faloware%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Foutbound-call-tracking%2526source%253Dcategory&secure%5Btoken%5D=3a0c154841f6c055763282989eafe5d1f4910fe155ccda651ba6d95b23e678bb&secure%5Burl%5D=https%3A%2F%2Fwww.zoominfo.com%2Foffers%2Foutbound-call-tracking%3Fcamp_id%3D7017y000023UKOSAA4%26utm_source%3DG2%26utm_medium%3DG2clicks%26utm_campaign%3DWorkspace_OutboundCallTracking_NB-All_G2_NA_US%26utm_content%3DFT%26offer%3Dfree_trial&secure%5Burl_type%5D=custom_url) ### [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,286 #### How Do G2 Users Rate HubSpot Sales Hub? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Personalization:** 8.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind HubSpot Sales Hub? - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About HubSpot Sales Hub? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface** of HubSpot Sales Hub, simplifying their workflow with effective tools and integrations. - Users appreciate the **customizability and user-friendly interface** of HubSpot Sales Hub, enhancing their sales processes significantly. - Users appreciate the **comprehensive visibility** of HubSpot Sales Hub, significantly enhancing their sales management and decision-making. - Users value the **centralized lead management** features of HubSpot Sales Hub, enhancing organization and efficiency in sales processes. - Users value the **intuitive interface** of HubSpot Sales Hub, allowing teams to easily navigate and enhance productivity. ##### Cons - Users find the **missing features** of HubSpot Sales Hub, like limited functionality and tagging issues, frustrating. - Users find the **limited features** of HubSpot Sales Hub restrict their experience, especially regarding the dashboard and mobile app. - Users face a **large learning curve** with HubSpot Sales Hub, finding integrations complicated and training necessary for clarity. - Users find the **cost increasingly burdensome** amidst ongoing technical issues and frustrating platform limitations. - Users find HubSpot Sales Hub has **limited customization** , causing frustration with bulk actions and workflow flexibility. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **["HubSpot Sales Hub: Intuitive CRM That Streamlines Selling for Growing Teams"](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13193567)** **Rating:** 5.0/5.0 stars _— Prateek M._ [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13193567) **["User-Friendly, Highly Customizable, and Complete—Covers Everything I Need"](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13170027)** **Rating:** 5.0/5.0 stars _— Genesis A._ [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13170027) #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments - [How do I use HubSpot for sales?](https://www.g2.com/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [What can you do with free HubSpot?](https://www.g2.com/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,652 #### How Do G2 Users Rate Nooks? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Nooks? - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** www.nooks.ai - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks 390 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website) 390 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Medium, 25% Small #### What Do G2 Reviewers Say About Nooks? _AI-generated summary from verified user reviews_ ##### Pros - Users find that Nooks offers **time-saving** features, enhancing efficiency and allowing for more calls in less time. - Users find Nooks to be exceptionally **easy to use** , with a beginner-friendly interface and intuitive navigation. - Users find Nooks enables **exceptional efficiency** with faster dialing and intuitive features that enhance productivity. - Users love the **efficient parallel dialing** feature of Nooks, boosting their call volume and enhancing conversations. - Users value the **efficient lead generation** capabilities of Nooks, enhancing productivity and enabling targeted outreach effectively. ##### Cons - Users face frequent **call issues** with Nooks, including slow connections and frustrating glitches during calls. - Users face **dialer issues** with incorrect numbers being dialed and challenges in connecting with intended contacts. - Users find the **missing features** in Nooks limiting, particularly lacking sorting options and multi-tab operation. - Users face **dialer limitations** with Nooks, including issues with task triggers and double calls to prospects. - Users report **connection issues** with Nooks, including delays and drops during calls, impacting communication quality. #### What Are Recent G2 Reviews of Nooks? **["Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer"](https://www.g2.com/survey_responses/nooks-review-13172157)** **Rating:** 5.0/5.0 stars _— Deep K._ [Read full review](https://www.g2.com/survey_responses/nooks-review-13172157) **["Significant Boost in Connect Rates with Seamless CRM"](https://www.g2.com/survey_responses/nooks-review-13124572)** **Rating:** 5.0/5.0 stars _— Laura N._ [Read full review](https://www.g2.com/survey_responses/nooks-review-13124572) ### [Orum](https://www.g2.com/it/products/orum/reviews) Orum è una piattaforma di chiamate e coaching basata sull'intelligenza artificiale progettata per aiutare i team di vendita a connettersi con più potenziali clienti e convertire le conversazioni in pipeline qualificate. Orum serve più di 1.200 organizzazioni di vendita, da startup in rapida crescita a imprese globali, tra cui IBM, Samsung, Epicor, SentinelOne, Ramp e Crunchbase. Come pioniere della tecnologia di composizione AI, Orum è stato costruito per team outbound ad alto volume che si affidano a conversazioni dal vivo per generare entrate. Combinando l'automazione intelligente della composizione, la collaborazione in tempo reale e il coaching nativo AI, Orum aiuta i rappresentanti a concentrarsi su ciò che conta di più, avere conversazioni più significative con i giusti potenziali clienti. Al centro della piattaforma c'è l'AI Dialer di Orum, alimentato da intuizioni provenienti dal più grande dataset di chiamate sul mercato con oltre un miliardo di vere chiamate di vendita. Elimina la composizione manuale, rileva istantaneamente gli esseri umani reali e collega automaticamente i rappresentanti a 5 volte più conversazioni dal vivo. Orum include anche una suite completa di coaching AI con schede di valutazione delle chiamate AI, portali di coaching personalizzati e roleplay AI, aiutando i team a crescere il 50% più velocemente con intuizioni mirate e pratica simulata 24/7. Insieme a questo, il Virtual Salesfloor riunisce i rappresentanti per collaborare, ascoltare chiamate dal vivo e imparare in tempo reale, ricostruendo l'energia condivisa e la responsabilità di una vera cultura del salesfloor. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,043 #### How Do G2 Users Rate Orum? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.5/10 (Category avg: 9.2/10) - **Personalizzazione:** 8.8/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 9.0/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Orum? - **Venditore:** [Orum](https://www.g2.com/it/sellers/orum) - **Sito web dell'azienda:** www.orum.com - **Anno di Fondazione:** 2018 - **Sede centrale:** Austin, Texas - **Twitter:** @OrumHQ 213 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77c6496f2b9ea12ee3b425fb4d2c204ff0032b410ef93d73dc8947b5cc7451f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forumhq%2F&secure%5Burl_type%5D=linkedin_company_website) 169 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 48% Medium, 23% Small #### What Do G2 Reviewers Say About Orum? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Orum, con un'interfaccia amichevole che migliora la velocità e la produttività durante le chiamate. - Gli utenti elogiano Orum per la sua **alta efficienza** , aumentando la produttività e semplificando notevolmente il processo di chiamata. - Gli utenti apprezzano Orum per le sue **capacità di risparmio di tempo** , migliorando significativamente la produttività e semplificando i processi di chiamata a freddo. - Gli utenti apprezzano Orum per la sua **produttività potenziata** , la facile configurazione e le capacità di composizione efficaci che migliorano l'efficienza del team. - Gli utenti apprezzano la **velocità e l'efficienza** del Parallel Dialing in Orum, migliorando la loro produttività nelle chiamate di vendita. ##### Cons - Gli utenti segnalano **problemi di chiamata** con Orum, inclusi problemi di connettività e abbinamenti errati dei potenziali clienti che influenzano la loro esperienza. - Gli utenti trovano che le **funzionalità mancanti** come il trasferimento diretto delle chiamate e la flessibilità di ricerca siano limitanti per il loro flusso di lavoro. - Gli utenti sperimentano **problemi di connessione** con Orum, portando a frustrazione e potenziale perdita di coinvolgimento con i potenziali clienti. - Gli utenti riscontrano **problemi di integrazione** con Orum, trovando difficile sincronizzare i dati da altre piattaforme in modo efficace. - Gli utenti trovano **le limitazioni del dialer** frustranti, in particolare l'incapacità di effettuare chiamate occasionali e accedere facilmente alle note passate. #### What Are Recent G2 Reviews of Orum? **["Aumenta l'efficienza delle chiamate con un'integrazione Salesforce senza soluzione di continuità"](https://www.g2.com/it/survey_responses/orum-review-13172584)** **Rating:** 5.0/5.0 stars _— Amaan S._ [Read full review](https://www.g2.com/it/survey_responses/orum-review-13172584) **["Macchina vincente del chiamante a freddo"](https://www.g2.com/it/survey_responses/orum-review-13172581)** **Rating:** 5.0/5.0 stars _— Adarsh S._ [Read full review](https://www.g2.com/it/survey_responses/orum-review-13172581) #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/it/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/it/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/it/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/it/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/it/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### [Quo](https://www.g2.com/products/quo-quo/reviews) Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,372 #### How Do G2 Users Rate Quo? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind Quo? - **Seller:** [Quo](https://www.g2.com/sellers/quo) - **Company Website:** www.quo.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @gowithquo 5,475 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c33883f1b2bed0721a5354265f240bde9e3cffa6b714170289503265f457b6ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28667405%2F&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate, Construction - **Company Size:** 92% Small, 7% Medium #### What Do G2 Reviewers Say About Quo? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Quo, enjoying its simple setup and intuitive interface for seamless communication. - Users value the **responsive and helpful customer support** of OpenPhone, making their experience smoother and more efficient. - Users are thrilled with Quo's **wide range of essential features** that enhance business operations and client service. - Users find the **easy setup** of Quo immensely beneficial, enabling seamless transitions and efficient daily operations. - Users appreciate the **call recording and transcription features** in Quo, making conversations easier to manage and review. ##### Cons - Users experience **connection issues** with Quo, including missed calls and headset connectivity problems. - Users experience **call disconnections** and delays in notifications, impacting the clarity of their communication. - Users express concerns over the **high cost** and unclear pricing structure, leading to frustrating billing experiences. - Users report **call issues** with Quo, including ghost calls and persistent call notifications after finishing calls. - Users have reported **delays** in support response times and payment processing, impacting their overall experience with Quo. #### What Are Recent G2 Reviews of Quo? **["Easy, Professional Call and Text Management for Small Businesses"](https://www.g2.com/survey_responses/quo-review-13095748)** **Rating:** 5.0/5.0 stars _— Aaron C._ [Read full review](https://www.g2.com/survey_responses/quo-review-13095748) **["Quo Helps Me Run My Business More Efficiently"](https://www.g2.com/survey_responses/quo-review-12963226)** **Rating:** 5.0/5.0 stars _— Darshell H._ [Read full review](https://www.g2.com/survey_responses/quo-review-12963226) #### What Are G2 Users Discussing About Quo? - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments - [How does OpenPhone work?](https://www.g2.com/discussions/how-does-openphone-work) - 3 comments ## FAQs About Outbound Call Tracking Software Generated using AI Last updated: April 27, 2026 ### Which outbound call tracking tool is the top choice for startups? According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows. - [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling. ### What is the best option for tracking outbound calls? According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities. - [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place. ### Best software for monitoring outbound calls in our call center? According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity. - [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams. ### What should teams look for in outbound call tracking software? G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth. ### How do G2 reviewers say outbound call tracking tools improve team productivity? Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools. ### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management **Average Rating:** 4.4/5.0 **Total Reviews:** 24,679 #### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Medium, 34% Large #### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. ##### Cons - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **["Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)** **Rating:** 4.0/5.0 stars _— Akshara G._ [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950) **["Scalable CRM for Modern Enterprise Sales Teams"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13141005)** **Rating:** 5.0/5.0 stars _— 岡本 健太 O._ [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13141005) #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments - [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### [Aircall](https://www.g2.com/it/products/aircall/reviews) Connetti, Potenzia e Cresci con Aircall. Non siamo solo un sistema telefonico aziendale; siamo una piattaforma alimentata dall'IA per le conversazioni con i clienti. Aircall integra senza soluzione di continuità voce, SMS, WhatsApp e canali di social media in un'unica piattaforma, con sincronizzazione bidirezionale su oltre 250 app aziendali essenziali. Immagina i dati del tuo CRM e Helpdesk che fluiscono senza sforzo in ogni interazione con il cliente, potenziando il tuo team per offrire esperienze più intelligenti e personalizzate. Fidato da oltre 22.000 aziende a livello globale, la piattaforma alimentata dall'IA di Aircall potenzia vendite e supporto. Automatizziamo il lavoro di routine—ottimizzando l'instradamento delle chiamate, automatizzando i compiti ripetitivi—mentre forniamo simultaneamente approfondimenti azionabili da ogni interazione con il cliente. Di conseguenza, i tuoi team sono liberi di concentrarsi su ciò che conta davvero: costruire e mantenere relazioni con i clienti. Aircall è dove il tuo stack tecnologico si unisce e i tuoi team eccellono. Trasformiamo le interazioni con i clienti in opportunità strategiche, alimentando la crescita e trasformando le conversazioni in clienti soddisfatti. Con Aircall, ogni connessione conta. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,601 #### How Do G2 Users Rate Aircall? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.2/10 (Category avg: 9.2/10) - **Personalizzazione:** 8.9/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 8.9/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Aircall? - **Venditore:** [Aircall](https://www.g2.com/it/sellers/aircall) - **Sito web dell'azienda:** www.aircall.io - **Anno di Fondazione:** 2014 - **Sede centrale:** New York - **Twitter:** @aircall 4,964 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano Aircall **facile da usare** , permettendo una comunicazione senza interruzioni e una gestione efficiente del flusso di lavoro senza problemi. - Gli utenti elogiano la **facile integrazione** di Aircall con le piattaforme CRM e helpdesk, migliorando la comunicazione e l'efficienza del flusso di lavoro. - Gli utenti apprezzano l' **affidabilità** di Aircall, lodando la sua facilità d'uso e l'eccellente qualità delle chiamate per le comunicazioni di supporto. - Gli utenti trovano **l'installazione intuitiva** e l'interfaccia user-friendly di Aircall essenziali per una comunicazione e operazioni efficienti. - Gli utenti apprezzano le funzionalità di **registrazione automatica delle chiamate e trascrizione** di Aircall, migliorando la tenuta dei registri e l'efficienza del flusso di lavoro. ##### Cons - Gli utenti spesso sperimentano **problemi di connessione** con Aircall, che influenzano la qualità delle chiamate e richiedono frequenti riavvii dell'app. - Gli utenti segnalano **problemi di chiamata** con Aircall, inclusa una distribuzione irregolare e problemi di connessione che interrompono la comunicazione. - Gli utenti spesso affrontano **problemi con il dialer** con Aircall, che influenzano la distribuzione delle chiamate, la connettività e l'esperienza dell'utente. - Gli utenti notano la **mancanza di funzionalità di gestione del testo e di estensione** in Aircall, influenzando la loro esperienza complessiva. - Gli utenti notano il **caricamento lento** di Aircall, in particolare con la sincronizzazione dei registri delle chiamate e le prestazioni dell'app mobile. #### What Are Recent G2 Reviews of Aircall? **["Aircall: Potente sistema telefonico cloud con supporto eccellente"](https://www.g2.com/it/survey_responses/aircall-review-13051826)** **Rating:** 5.0/5.0 stars _— mark.reed@abaxhealth.com R._ [Read full review](https://www.g2.com/it/survey_responses/aircall-review-13051826) **["Facilita il Telemarketing con Grande Efficienza"](https://www.g2.com/it/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/it/survey_responses/aircall-review-13122992) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/it/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/it/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/it/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/it/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/it/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### [CloudTalk](https://www.g2.com/it/products/cloudtalk/reviews) CloudTalk è il principale software di chiamate aziendali alimentato da AI per le PMI in crescita. CloudTalk aiuta più di 4.000 PMI moderne a parlare con più clienti, chiudere più affari e risolvere i problemi più velocemente, senza prezzi o complessità da impresa. Oltre 30.000 professionisti delle vendite e del supporto in PMI di oltre 160 paesi si affidano a CloudTalk per: Parlare con 10 volte più persone - Il nostro AI Sales Dialer combina la composizione in anteprima, potenza e parallela (fino a 10 linee) che filtra automaticamente le segreterie telefoniche e le linee morte. Automatizzare le chiamate che gli esseri umani non dovrebbero fare - Costruisci Agenti Vocali AI e Receptionist AI in pochi minuti per la pianificazione degli appuntamenti, la qualificazione dei lead, la copertura fuori orario, i promemoria di pagamento e altro ancora. Trasformare ogni conversazione in dati strutturati - Usa l'Intelligenza Conversazionale AI per ottenere riassunti automatici delle chiamate, note AI, analisi del sentimento, estrazione di argomenti, punteggio delle chiamate, trascrizione multilingue e rapporti di conversazione/ascolto. Gestire l'intero sistema telefonico aziendale in un'unica piattaforma cloud - Con Call Flow Designer, IVR, accodamento delle chiamate, registrazione delle chiamate, monitoraggio in tempo reale, analisi, SMS internazionali, messaggistica WhatsApp e automazione del flusso di lavoro. Gestire le chiamate globali senza il mal di testa dell'infrastruttura - Numeri locali in oltre 160 paesi, uptime del 99,999%, ridondanza multi-carrier e qualità delle chiamate cristallina. Collegarsi agli strumenti che già usano - Oltre 100 integrazioni native tra cui HubSpot (Certificato), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify e altro ancora. La maggior parte dei clienti CloudTalk è operativa in pochi giorni. Nessun hardware, nessun PBX, nessun mese di consulenza. Basta iscriversi, trasferire i numeri (o acquistarne di nuovi), connettere il tuo CRM e iniziare a chiamare — con l'AI che si occupa del lavoro noioso fin dal primo giorno. CloudTalk è conforme a GDPR, SOC 2, ISO 27001, HIPAA e CCPA. Clienti come Bit2Me hanno ridotto le chiamate perse dall'80% al 16%, ridotto i tempi di attesa dell'85% e scalato da 2 a oltre 20 agenti — senza aggiungere complessità. https://hubs.li/Q04n2f7L0 Scopri come possiamo migliorare le tue chiamate con una demo personalizzata 1:1: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,811 #### How Do G2 Users Rate CloudTalk? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.9/10 (Category avg: 9.2/10) - **Personalizzazione:** 8.1/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 8.2/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 8.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind CloudTalk? - **Venditore:** [CloudTalk](https://www.g2.com/it/sellers/cloudtalk) - **Sito web dell'azienda:** www.cloudtalk.io - **Anno di Fondazione:** 2016 - **Sede centrale:** New York - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 224 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di CloudTalk, beneficiando di chiamate e integrazioni senza interruzioni. - Gli utenti apprezzano l' **affidabilità eccezionale** di CloudTalk, notando le sue prestazioni stabili e l'interfaccia intuitiva su tutti i dispositivi. - Gli utenti elogiano l' **interfaccia intuitiva** di CloudTalk, semplificando la comunicazione e migliorando l'esperienza complessiva dell'utente. - Gli utenti trovano CloudTalk **estremamente utile** per il monitoraggio in tempo reale, semplificando la gestione dei loro KPI e migliorando l'efficienza delle chiamate. - Gli utenti apprezzano le **funzionalità di chiamata rapide e facili** di CloudTalk, migliorando l'efficienza e la comodità della comunicazione. ##### Cons - Gli utenti segnalano **problemi di chiamata** con accesso e connettività, portando a interruzioni nella loro esperienza con CloudTalk. - Gli utenti sperimentano occasionali **problemi di connessione** con CloudTalk, portando a problemi operativi e interruzioni inaspettate. - Gli utenti esprimono frustrazione per **la mancanza di funzionalità essenziali** come la ricerca SMS e il supporto per la lingua olandese in CloudTalk. - Gli utenti scoprono che i **problemi di sincronizzazione delle chiamate** con Pipedrive possono portare a frustrazione durante la gestione delle chiamate con CloudTalk. - Gli utenti sperimentano **scarsa connettività** , lottando con le chiamate internazionali e la registrazione online incoerente dell'app. #### What Are Recent G2 Reviews of CloudTalk? **["Analisi di CloudTalk, Integrazione senza soluzione di continuità con Pipedrive e Composizione intelligente del prefisso locale"](https://www.g2.com/it/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/it/survey_responses/cloudtalk-review-12856744) **["CloudTalk ha semplificato la nostra comunicazione con i clienti e migliorato l'efficienza del nostro team."](https://www.g2.com/it/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/it/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [A cosa serve CloudTalk?](https://www.g2.com/it/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [A cosa serve CloudTalk?](https://www.g2.com/it/discussions/what-is-cloudtalk-used-for) - 2 comments ### [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,041 #### How Do G2 Users Rate Close? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Close? - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. - Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. - Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. - Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. - Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. ##### Cons - Users find that **missing features** on the mobile app limit functionality compared to the desktop version. - Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. - Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. - Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. - Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. #### What Are Recent G2 Reviews of Close? **["Productive Communication, Needs Better Data Visibility"](https://www.g2.com/survey_responses/close-review-13143531)** **Rating:** 4.0/5.0 stars _— Mateo A._ [Read full review](https://www.g2.com/survey_responses/close-review-13143531) **["Easy Setup, Seamless Email Integration, and Responsive Support"](https://www.g2.com/survey_responses/close-review-13148546)** **Rating:** 4.5/5.0 stars _— Stefano M._ [Read full review](https://www.g2.com/survey_responses/close-review-13148546) #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 467 #### How Do G2 Users Rate Ringover? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Ringover? - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp 832 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small, 21% Medium #### What Do G2 Reviewers Say About Ringover? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Ringover, highlighting its intuitive interface and smooth onboarding experience. - Users praise the **responsive and caring customer support** of Ringover, enhancing their overall experience with the app. - Users commend the **reliability** of Ringover, highlighting its excellent customer support and quality connections. - Users praise Ringover for its **efficient and reliable customer support** , enhancing their experience and productivity. - Users appreciate the **intuitive interface** of Ringover, making it easy and efficient to use daily. ##### Cons - Users feel that Ringover's service has a **high cost** that may not justify its performance and reliability issues. - Users find Ringover **expensive** , especially for small businesses, with fluctuating call quality impacting customer interactions. - Users report experiencing **glitches** during calls, especially after updates, affecting text transcription accuracy. - Users have noted the lack of **essential features** like CRM integration and improved SMS synchronization in Ringover. - Users note **integration issues** with Meta and LOXO, wishing for smoother setup and synchronization options. #### What Are Recent G2 Reviews of Ringover? **["Seamless Embedded Calling with Ringover—and Truly Responsive Support"](https://www.g2.com/survey_responses/ringover-review-12851244)** **Rating:** 5.0/5.0 stars _— Wouter K._ [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) **["Ringover: quick start, top Pipedrive integration, and really useful AI"](https://www.g2.com/survey_responses/ringover-review-13109839)** **Rating:** 4.5/5.0 stars _— Victoria M._ [Read full review](https://www.g2.com/survey_responses/ringover-review-13109839) #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### [Salesloft](https://www.g2.com/it/products/salesloft/reviews) Clari + Salesloft è un'azienda di intelligenza artificiale che trasforma la categoria, progettando il futuro del fatturato. Creando il primo Sistema di Fatturato Predittivo al mondo, aiutiamo le organizzazioni a superare applicazioni frammentate e sistemi di registrazione per un modello che guida e adatta continuamente l'esecuzione del fatturato. La nostra piattaforma cattura segnali di dati delle trattative e utilizza un'intelligenza artificiale su misura per creare il contesto giusto e stimolare l'azione tra i team di vendita. Invece di intuizioni disconnesse e flussi di lavoro isolati, i team di vendita operano con una comprensione condivisa, decisioni più rapide e un'esecuzione che rimane allineata al business. Affidato da migliaia di imprese tra cui Adobe, 3M, IBM e Zoom, Clari + Salesloft alimenta le previsioni, evidenzia i rischi del pipeline e guida un'esecuzione proattiva, restituendo migliaia di ore al campo e consentendo una crescita prevedibile e scalabile. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 #### How Do G2 Users Rate Salesloft? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.9/10 (Category avg: 9.2/10) - **Personalizzazione:** 8.8/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 8.7/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Salesloft? - **Venditore:** [Salesloft](https://www.g2.com/it/sellers/salesloft) - **Sito web dell'azienda:** salesloft.com - **Anno di Fondazione:** 2011 - **Sede centrale:** Atlanta, GA - **Twitter:** @Salesloft 18,437 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,097 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Salesloft? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Salesloft, migliorando la loro esperienza di vendita quotidiana con un'interfaccia semplice e organizzata. - Gli utenti apprezzano la **integrazione senza soluzione di continuità** con Salesforce, migliorando l'efficienza del contatto e l'organizzazione tra i team. - Gli utenti apprezzano le **funzionalità di tracciamento delle email** per misurare facilmente i tassi di apertura e gestire i compiti in modo efficiente. - Gli utenti apprezzano le **funzionalità di facile tracciamento** di Salesloft, migliorando la loro efficienza nella gestione delle campagne di contatto. - Gli utenti trovano Salesloft **estremamente utile** nella gestione dei pipeline e nella misurazione del coinvolgimento attraverso i tassi di apertura e i modelli. ##### Cons - Gli utenti riscontrano **problemi di chiamata** con Salesloft, trovando l'app disallineata durante le chiamate e il supporto incoerente. - Gli utenti riscontrano **problemi di integrazione** con Salesloft, in particolare con HubSpot e altre piattaforme, influenzando l'efficienza. - Gli utenti trovano la **curva di apprendimento ripida** , rendendo l'uso iniziale di Salesloft impegnativo e in qualche modo opprimente. - Gli utenti evidenziano le **funzionalità limitate** di Salesloft, esprimendo il desiderio di integrazioni migliorate e opzioni di personalizzazione. - Gli utenti ritengono che a Salesloft manchino **funzionalità chiave** come un auto-dialer e la rotazione del dominio, ostacolando la produttività e la consegna delle email. #### What Are Recent G2 Reviews of Salesloft? **["Cadenze e automazione facili da usare che aumentano l'efficienza degli SDR"](https://www.g2.com/it/survey_responses/salesloft-review-12625459)** **Rating:** 4.5/5.0 stars _— Utente verificato in Software per computer_ [Read full review](https://www.g2.com/it/survey_responses/salesloft-review-12625459) **["Aumenta l'esecuzione delle vendite con cadenze strutturate e approfondimenti integrati nel CRM"](https://www.g2.com/it/survey_responses/salesloft-review-12628860)** **Rating:** 4.0/5.0 stars _— Harrison P._ [Read full review](https://www.g2.com/it/survey_responses/salesloft-review-12628860) #### What Are G2 Users Discussing About Salesloft? - [Quali strategie innovative stanno adottando i team di vendita con Salesloft per migliorare il coinvolgimento dei clienti e l'efficacia delle vendite?](https://www.g2.com/it/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [Come viene utilizzato Salesloft per migliorare l'efficienza operativa e l'esperienza utente nel suo specifico settore?](https://www.g2.com/it/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [A cosa serve Salesloft?](https://www.g2.com/it/discussions/salesloft-what-is-salesloft-used-for) - 1 comment - [How much does SalesLoft cost?](https://www.g2.com/it/discussions/how-much-does-salesloft-cost) - [Is SalesLoft a CRM?](https://www.g2.com/it/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote ### [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/it/products/gtm-workspace-powered-by-zoominfo/reviews) Nota: GTM Workspace è la versione aggiornata di ZoomInfo Sales e ZoomInfo Copilot. GTM Workspace è una piattaforma unificata per l'esecuzione delle vendite che consente ai responsabili delle vendite e ai gestori di account di gestire l'intero portafoglio clienti da un'unica area di lavoro. Riunendo i dati CRM, l'intelligenza di ZoomInfo, la cronologia degli impegni e i segnali di acquisto in una vista consolidata, GTM Workspace elimina il continuo cambio di contesto che impedisce ai venditori di dare il meglio di sé. Al centro di GTM Workspace c'è un assistente AI che comprende il contesto completo del territorio di un rappresentante - i loro account, le opportunità aperte, le conversazioni passate e i segnali in tempo reale - consentendo comandi in linguaggio naturale che guidano azioni reali. I venditori possono prepararsi istantaneamente per le riunioni, monitorare la salute degli account, dare priorità al pipeline e identificare i migliori potenziali clienti da perseguire, tutto senza lasciare un'unica interfaccia. GTM Workspace si integra direttamente con Salesforce, mantenendo una sincronizzazione bidirezionale e in tempo reale in modo che i dati CRM rimangano aggiornati automaticamente. Le viste flessibili in stile foglio di calcolo consentono ai rappresentanti di suddividere e analizzare i loro account, contatti, lead e opportunità esattamente nel modo in cui lavorano - con i dati firmografici, tecnografici e di intento di ZoomInfo arricchiti direttamente accanto ai campi CRM. Progettato appositamente per il modo in cui operano i team di vendita moderni, GTM Workspace non richiede formazione, costruzione di agenti o progetti di ingegneria. Funziona immediatamente appena fuori dalla scatola, offrendo valore dal primo giorno oltre alla base di dati su cui i team già fanno affidamento. Il risultato: i venditori trascorrono meno tempo a mettere insieme informazioni attraverso strumenti disconnessi e più tempo a fare ciò che sanno fare meglio - costruire relazioni e chiudere affari. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,879 #### How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.6/10 (Category avg: 9.2/10) - **Personalizzazione:** 8.6/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 8.8/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind GTM Workspace - Powered by ZoomInfo? - **Venditore:** [ZoomInfo](https://www.g2.com/it/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Sito web dell'azienda:** www.zoominfo.com - **Anno di Fondazione:** 2000 - **Sede centrale:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 48% Medium, 26% Large #### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano il **database di contatti robusto e accurato** di GTM Workspace, migliorando i loro sforzi di prospezione in uscita. - Gli utenti trovano **GTM Workspace facile da usare** , consentendo un'esportazione dei dati fluida e un'efficace coltivazione dei lead con funzionalità intuitive. - Gli utenti apprezzano la **precisione dei dati** di GTM Workspace, che consente un'intelligenza di vendita efficace e un maggiore successo nel prospecting. - Gli utenti amano le **funzionalità AI** di GTM Workspace, migliorando significativamente la loro efficienza nel prospecting e i tassi di conversione. - Gli utenti apprezzano il **facile accesso a contatti e aziende rilevanti** , semplificando il prospecting e migliorando gli sforzi di nurturing dei lead. ##### Cons - Gli utenti notano che i **dati inaccurati** possono ostacolare l'efficacia, influenzando il successo dei contatti e l'esperienza complessiva dell'utente. - Gli utenti affrontano sfide con **dati obsoleti** , come indirizzi email e titoli di lavoro inaccurati, ostacolando un contatto efficace. - Gli utenti segnalano **contatti obsoleti** che causano complicazioni, con problemi nella sincronizzazione di informazioni accurate dalle integrazioni. - Gli utenti riscontrano problemi di **imprecisione dei dati** , con informazioni obsolete e difficoltà nella ricerca e nell'integrazione con altri sistemi. - Gli utenti si trovano spesso a gestire **informazioni obsolete** , inclusi indirizzi email errati e titoli di lavoro inaccurati, complicando il loro flusso di lavoro. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **["Uno Strumento AI Potente per il Successo delle Vendite Interne"](https://www.g2.com/it/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)** **Rating:** 4.0/5.0 stars _— Raju S._ [Read full review](https://www.g2.com/it/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485) **["Prospezione di Vendite Efficiente, Necessita di Miglioramenti dell'Interfaccia Utente"](https://www.g2.com/it/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858)** **Rating:** 4.5/5.0 stars _— Kiet N._ [Read full review](https://www.g2.com/it/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858) #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [In che modo ZoomInfo SalesOS consente ai team di vendita di ottenere risultati migliori attraverso approfondimenti basati sui dati?](https://www.g2.com/it/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [A cosa serve ZoomInfo SalesOS?](https://www.g2.com/it/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [ZoomInfo è legale?](https://www.g2.com/it/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Chi sono i primi 3 concorrenti di ZoomInfo?](https://www.g2.com/it/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [Come fa ZoomInfo a ottenere i miei dettagli?](https://www.g2.com/it/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### [Dialaxy](https://www.g2.com/it/products/dialaxy/reviews) Dialaxy è una soluzione di telefonia basata su cloud che aiuta a connettersi con i clienti in qualsiasi parte del mondo. È una piattaforma che unisce le comunicazioni accedendo tramite un cellulare, tablet, computer o laptop. Dialaxy consente a startup e aziende di acquistare numeri di supporto locale istantanei da USA e Canada. Con la nostra interfaccia facile da usare e un'architettura backend robusta, qualsiasi azienda può impostare il proprio call center in meno di 2 minuti. Alcune funzionalità di Dialaxy che aiuteranno la tua azienda a funzionare senza intoppi sono: Chiamate e messaggi illimitati all'interno di USA e Canada Segreteria telefonica Gruppi di agenti Analisi avanzate e report Integrazioni Registrazione delle chiamate e molto altro Noi di Dialaxy lavoriamo 24/7 per portare le migliori soluzioni per te e fornire un'esperienza cliente stellare. Insieme, diamo VOCE alla tua azienda. **Average Rating:** 4.5/5.0 **Total Reviews:** 230 #### How Do G2 Users Rate Dialaxy? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.6/10 (Category avg: 9.2/10) - **Personalizzazione:** 9.2/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 7.8/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 6.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind Dialaxy? - **Venditore:** [Dialaxy Inc.](https://www.g2.com/it/sellers/dialaxy-inc) - **Anno di Fondazione:** 2023 - **Sede centrale:** Dover, US - **Twitter:** @dialaxyapp 21 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website) 23 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 59% Small, 40% Medium #### What Do G2 Reviewers Say About Dialaxy? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano Dialaxy **facile da usare** , semplificando il processo di acquisto dei numeri e la gestione delle chiamate in modo efficiente. - Gli utenti elogiano il **supporto clienti eccezionale** di Dialaxy, rendendo facile risolvere i problemi rapidamente. - Gli utenti elogiano l' **affidabilità** di Dialaxy, evidenziando un'eccellente qualità delle chiamate e una comunicazione senza interruzioni per gestire le interazioni con i clienti. - Gli utenti apprezzano il **supporto clienti utile** di Dialaxy, che offre risoluzioni rapide e un'esperienza facile da usare. - Gli utenti apprezzano l' **eccellente qualità delle chiamate** di Dialaxy, godendo di connessioni chiare e rapide per la comunicazione. ##### Cons - Gli utenti trovano le **opzioni di numero limitate** a Stati Uniti e Canada, desiderando più scelte internazionali. - Gli utenti trovano le **funzionalità mancanti** in Dialaxy, come i modelli e le opzioni CRM, una limitazione nella loro esperienza. - Gli utenti notano le **funzionalità limitate** di Dialaxy, ostacolando la loro esperienza con le notifiche dei messaggi e le integrazioni. - Gli utenti non gradiscono le **restrizioni geografiche** che limitano Dialaxy ai numeri statunitensi e canadesi, complicando l'accesso per gli utenti internazionali. - Gli utenti trovano i **processi complessi** per ottenere numeri al di fuori degli Stati Uniti macchinosi e dispendiosi in termini di tempo. #### What Are Recent G2 Reviews of Dialaxy? **["Uno strumento per gestire le chiamate spam aziendali"](https://www.g2.com/it/survey_responses/dialaxy-review-13120888)** **Rating:** 4.0/5.0 stars _— Meera H._ [Read full review](https://www.g2.com/it/survey_responses/dialaxy-review-13120888) **["Grandi caratteristiche per la verifica dei contatti"](https://www.g2.com/it/survey_responses/dialaxy-review-13189975)** **Rating:** 4.0/5.0 stars _— Daniel L._ [Read full review](https://www.g2.com/it/survey_responses/dialaxy-review-13189975) ### [Genesys Cloud CX](https://www.g2.com/it/products/genesys-cloud-cx/reviews) Genesys Cloud CX® è una soluzione di orchestrazione delle esperienze potenziata dall'IA che consente alle organizzazioni di coordinare le interazioni con clienti e dipendenti in ogni punto di contatto. Collegando dati, sistemi e flussi di lavoro in tempo reale, aiuta le aziende a offrire esperienze più coerenti e personalizzate che migliorano la fedeltà, l'efficienza e i risultati aziendali complessivi. La soluzione riunisce IA; coinvolgimento vocale e digitale; instradamento intelligente e automazione; gestione del coinvolgimento della forza lavoro; e orchestrazione del percorso end-to-end in un'unica soluzione cloud unificata. La sua architettura aperta e flessibile consente alle organizzazioni di integrarsi facilmente con i sistemi esistenti, riducendo la complessità e creando un'esperienza più connessa tra i canali, consentendo l'innovazione senza interruzioni. Le organizzazioni utilizzano Genesys Cloud CX per accelerare il tempo di valorizzazione attraverso una rapida implementazione e capacità facili da distribuire, riducendo al contempo i costi di servizio con l'automazione guidata dall'IA. La personalizzazione in tempo reale e le interazioni contestuali aiutano a migliorare la soddisfazione del cliente, mentre le capacità native dell'IA migliorano la produttività degli agenti, semplificano i flussi di lavoro e supportano decisioni più rapide e informate. Un livello di dati unificato fornisce approfondimenti in tempo reale e garantisce esperienze senza soluzione di continuità tra i canali, eliminando i silos e migliorando la visibilità delle operazioni. La governance dell'IA integrata supporta un'adozione sicura, conforme e spiegabile, particolarmente importante per le industrie regolamentate. Progettata per la scala aziendale, la piattaforma offre alta disponibilità, stabilità e sicurezza, con la scalabilità e la flessibilità per supportare operazioni globali e esigenze aziendali in evoluzione mantenendo la resilienza. Genesys Cloud CX è ampiamente utilizzato da organizzazioni di tutte le dimensioni per orchestrare esperienze personalizzate dei clienti su larga scala, migliorare l'efficienza, semplificare lo stack tecnologico e ottenere un ROI misurabile. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.5/10 (Category avg: 9.2/10) - **Personalizzazione:** 8.6/10 (Category avg: 8.8/10) - **Registra i dati del potenziale cliente:** 8.4/10 (Category avg: 8.8/10) - **Localizzatore di informazioni:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Genesys Cloud CX? - **Venditore:** [Genesys](https://www.g2.com/it/sellers/genesys) - **Sito web dell'azienda:** www.genesys.com - **Anno di Fondazione:** 1990 - **Sede centrale:** Menlo Park, CA - **Twitter:** @Genesys 32,180 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Tecnologia dell'informazione e servizi, Servizi finanziari - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano Genesys Cloud CX **eccezionalmente facile da usare** , consentendo agli utenti aziendali di gestire autonomamente le configurazioni. - Gli utenti apprezzano l' **evoluzione continua delle funzionalità** di Genesys Cloud CX, migliorando le operazioni del contact center e la soddisfazione degli utenti. - Gli utenti apprezzano l' **affidabilità** di Genesys Cloud CX, elogiando la sua accessibilità e il supporto per la continuità aziendale. - Gli utenti apprezzano l' **efficienza** di Genesys Cloud CX, migliorando l'agilità e semplificando le operazioni del contact center su più canali. - Gli utenti apprezzano l' **interfaccia intuitiva** di Genesys Cloud CX, migliorando la gestione delle interazioni con i clienti e delle prestazioni della forza lavoro. ##### Cons - Gli utenti notano le **funzionalità limitate** di Genesys Cloud CX, in particolare nella traduzione vocale e nella disponibilità degli strumenti. - Gli utenti notano le **funzionalità mancanti** in Genesys Cloud CX, inclusa la personalizzazione limitata del cruscotto e le opzioni di reportistica complesse. - Gli utenti trovano la **complessità dell'interfaccia** impegnativa, soprattutto per i nuovi arrivati che navigano tra molteplici funzionalità e impostazioni. - Gli utenti trovano le **capacità di reporting inadeguate** di Genesys Cloud CX frustranti, richiedendo uno sforzo extra per ottenere informazioni di base. - Gli utenti trovano la **curva di apprendimento ripida** con Genesys Cloud CX, poiché l'interfaccia e le funzionalità possono essere inizialmente confuse. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Potere Omnicanale Centralizzato con Reportistica in Tempo Reale Intuitiva"](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Utente verificato in Tecnologia dell'informazione e servizi_ [Read full review](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-13150184) **["Configurazione senza sforzo, potenti integrazioni"](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/it/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [A cosa serve Genesys Cloud CX?](https://www.g2.com/it/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [Che tipo di software è Zendesk?](https://www.g2.com/it/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Quali sono i 4 vantaggi più importanti di Active Directory?](https://www.g2.com/it/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [Cosa fa Genesys Cloud per Salesforce?](https://www.g2.com/it/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/it/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 300 #### How Do G2 Users Rate TeleCMI? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind TeleCMI? - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI 40 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website) 97 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 45% Medium, 42% Small #### What Do G2 Reviewers Say About TeleCMI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents. - Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup. - Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality. - Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues. - Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance. ##### Cons - Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month. - Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience. - Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface. - Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation. - Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface. #### What Are Recent G2 Reviews of TeleCMI? **["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)** **Rating:** 5.0/5.0 stars _— Payel P._ [Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429) **["Great platform for call management and team productivity"](https://www.g2.com/survey_responses/telecmi-review-13110455)** **Rating:** 5.0/5.0 stars _— Summeet k._ [Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455) #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items **Average Rating:** 4.4/5.0 **Total Reviews:** 4,036 #### How Do G2 Users Rate Dialpad Connect? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Dialpad Connect? - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ 60 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,491 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 56% Small, 32% Medium #### What Do G2 Reviewers Say About Dialpad Connect? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. ##### Cons - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. #### What Are Recent G2 Reviews of Dialpad Connect? **["Very trustworthy and simple"](https://www.g2.com/survey_responses/dialpad-connect-review-4782824)** **Rating:** 5.0/5.0 stars _— Jason C._ [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-4782824) **["User-Friendly Transcripts and Easy Contact Management"](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)** **Rating:** 5.0/5.0 stars _— Alina M._ [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710) #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment - [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for) - [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments - ‹ Prev‹ Prev - 1 - [2](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Faloware%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Faloware%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Faloware%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Faloware%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [12](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Faloware%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=12#product-list) - [13](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Faloware%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=13#product-list) - [Next ›Next ›](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Faloware%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) [Contract Management Software](https://www.g2.com/categories/contract-management) Similar Categories - [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools) - [Conversation Intelligence](/categories/conversation-intelligence) - [Digital Sales Room](/categories/digital-sales-room) - [Email Tracking](/categories/email-tracking) - [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing) - [Sales Coaching](/categories/sales-coaching) - [Sales Enablement](/categories/sales-enablement) - [Sales Engagement](/categories/sales-engagement) - [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation) - [Sales Performance Management](/categories/sales-performance-management) - [Sales Planning](/categories/sales-planning) - [Sales Training and Onboarding](/categories/sales-training-and-onboarding) [Browse Outbound Call Tracking Themes](/categories/outbound-call-tracking/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated October 3, 2024 Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. [CRM](https://www.g2.com/categories/crm) integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls. To qualify as an outbound call tracking solution, a product must: - Allow users to place calls directly from the platform - Track call interaction data Top Tools at a Glance | | Sequenced outbound calling with unified CRM logging | User Review "HubSpot Sales Hub: Intuitive CRM That Streamlines Selling for Growing Teams" | | | Parallel dialing with local presence rotation | User Review "Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer" | | | Parallel dialing with local presence rotation | User Review "Cold caller's winning machine" | | | Team-shared call recording with AI transcripts | User Review "Easy, Professional Call and Text Management for Small Businesses" | | | Salesforce-native call logging tied to pipeline | User Review "Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff" | | | CRM-integrated outbound calling with global number flexibility | User Review "Aircall: Powerful Cloud Phone System with Excellent Support" | | | CRM-synced call recording with local number masking | User Review "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | | Outbound call tracking with integrated power dialer | User Review "Productive Communication, Needs Better Data Visibility" | | | CRM-logged outbound calling with AI call summaries | User Review "Seamless Embedded Calling with Ringover—and Truly Responsive Support" | | | Cadence-driven outbound with Salesforce call logging | User Review "Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights" | * * * Show More * * * ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not.