How practical it is to make calls, and that calls are recorded! I work with insurance verification and billing, and whenever I miss something important in a call, I can just go back and listen to it again. Review collected by and hosted on G2.com.

I find a little hard to save the contacts or to dial by typing the contact name, sometimes it doesn’t work. Review collected by and hosted on G2.com.

One of the standout features is the ability to customize and integrate seamlessly with existing tools, which makes the whole experience much smoother.

I also appreciate the visibility it provides into calls; being able to track and monitor interactions is invaluable for our team. Additionally, the option to edit and set specific visibility levels for team members, as well as organizing them into groups, allows for a more tailored and efficient workflow. Review collected by and hosted on G2.com.

I recently had some experiences with the billing process, and I must say it left me feeling a bit confused. The lack of transparency regarding what we're being charged for can be frustrating. It feels like there are so many different ways they can bill for services that it becomes quite overwhelming. I believe there’s definitely room for improvement in making their billing practices clearer and more straightforward. Overall, I hope they work on providing better visibility into the charges to enhance the customer experience. Review collected by and hosted on G2.com.

The Inbox function is very helpful to keep all communication in one place, plus the integration with a CRM like HubSpot makes it useful to use outside of the Aloware portal. There is also an AI customer support which I've used and it does provide detailed answers which are appreciated. I use Aloware every day as part of my work routine. I'm not sure how easy it was to implement as I haven't set it up myself. Review collected by and hosted on G2.com.

The only part of the Aloware portal I find useful is the Inbox, everything else seems like clutter and has confused many in my team. Also, the integration with HubSpot as it stands currently makes it difficult to stay in one place. From HubSpot, you can only send text messages by opening a pop-up window from the contact, which takes a few seconds to load, or make calls. There's no way to manage your whole Inbox from HubSpot. And from the Aloware portal you can't interact with the contact file, meaning there is no way to leave a note or complete/add a task for later. Therefore there is a constant switching between tabs which gets tiresome very quickly Review collected by and hosted on G2.com.

Telling the unhelpful sales representative to cancel our account and to consider a more ethical place of employment. Review collected by and hosted on G2.com.

Complete waste of time. Horrible platform, unethical sales team, and even worse support. They will say your use case is possible, but you wont be able to actually build your use case in the free trial. They will assure you it's possible, and all you need to do is pay for the subscription to get access to the needed features. Once you have paid you'll spend hours trying to make your dialer work, just to find out that Aloware is not actually built to be a full dialer with call cadence capabilities. I recommend looking at JustCall, or AutoReach. Aloware support will argue and refuse you a refund, they won't review the recorded meetings, they won't read your hours of dialog with support trying to make the platform work, they will refuse all accountability and charge your card regardless of their carelessness. TAKE YOUR BUSINESS ELSEWHERE! There are plenty of worthy dialers to chose from, don't make the mistake I did, and steer clear of Aloware! Review collected by and hosted on G2.com.

Power dialer with CRM popup is great very easy to use I use it for the majority of my calls and can get hundreds of calls quickly and was easy to pick up fast, however I wish that when using the power dialer once you clicked the disposition it would go automatically to the next one instead of clicking next. If ive clicked the disposition the call is over or you have made your decision and can choose to pause the session before the call is ended. Review collected by and hosted on G2.com.

really dislike how to make a single dial, or make a way through tasks on hubspot because it is so slow picking out a number everytime. There should be an hour where it assumes that you still want to dial from the local presence, but it is easy to learn because its so standard. And the worst part is the analytics, although very easy to understand, it lacks depth in metrics that matter for our jobs. Review collected by and hosted on G2.com.

Having multiple local presence numbers is really useful. Also call quality seems pretty good. Solid dialer for a tool I use every day. The iOS app is solid too.

I have not used the power dialer so have no thoughts on that.

Onboarding was pretty easy.

Have not had any interactions with customer support so unsure about that.

Integrates pretty well with Hubspot too. Review collected by and hosted on G2.com.

The UI is not very intuitive. The biggest issue is that more often that not you can't even hear inbound calls ringing. I only know I am getting a call because my cell phone connected to the app rings. Honestly the mobile version is way better than the Chrome or the Windows app version.

Another thing I really don't like is that I have to either manually type in phone numbers to text unless they were recently called and I can find them under my inbox. There should be a way to search by company or a click to text option through Hubspot. Review collected by and hosted on G2.com.

What I like best about Aloware is how seamless it makes communication with customers. The power dialer saves a ton of time, and the integration with CRM tools keeps everything organized. Plus, the texting features feel really natural, which makes follow-ups easier and more effective. It’s like having everything I need to stay connected in one place. Review collected by and hosted on G2.com.

One thing I dislike about Aloware is that the reporting dashboard can feel a bit limited if you’re trying to dig deep into custom metrics. It gives a solid overview, but for more granular insights, I sometimes wish it had more flexibility or customization options. Review collected by and hosted on G2.com.

VM Drop Box is great. So is Scheduling Texts.

Attaching heavy files is welcomed.

Easy integration with HubSpot Review collected by and hosted on G2.com.

Browser interface is convoluted, heavy to download (even on faster bandwidths).

Messages - and notifications of messages - get lost.

Extremely unfriendly on mobile devices like an iphone.

Auto-dialer is very inconsistent - doesn't work more often than it does.

The auto-message whenever one tries to call after 6pm is unnecessary and slows things down. Review collected by and hosted on G2.com.

What I like the most is that it is very easy to use, and it also provides a great experience for the worker. Review collected by and hosted on G2.com.

It’s not very common, but the screen does occasionally freeze. Review collected by and hosted on G2.com.

Aloware has revolutionized the way our sales team communicates with leads and clients. The seamless integration with our CRM allows for real-time syncing of calls and messages, ensuring that our records are always up-to-date. The user-friendly interface makes it easy for new team members to get up to speed quickly. Review collected by and hosted on G2.com.

While Aloware offers a robust set of features, there is a slight learning curve when it comes to setting up some of the more advanced automation workflows. However, their support team is responsive and provides helpful resources to guide users through the process. Review collected by and hosted on G2.com.