--- title: Aloware Reviews meta_title: 'Aloware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 827 reviews by the users' company size, role or industry to find out how Aloware works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 827 scale: '5' date_modified: '2026-08-02' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aloware Reviews **Vendor:** Aloware **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 827 ## About Aloware Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. ## Aloware Pros & Cons **What users like:** - Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration. (126 reviews) - Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience. (84 reviews) - Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms. (68 reviews) - Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management. (63 reviews) - Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency. (62 reviews) - Users love the **seamless CRM integration** of Aloware, enhancing productivity with automated communication tools. (59 reviews) - Customer Support (59 reviews) - Efficiency (59 reviews) - Easy Integration (55 reviews) - Dialing Features (53 reviews) **What users dislike:** - Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls. (90 reviews) - Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication. (51 reviews) - Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app. (50 reviews) - Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery. (46 reviews) - Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience. (42 reviews) - Missing Features (35 reviews) - Number Issues (33 reviews) - Connection Issues (32 reviews) - Integration Issues (30 reviews) - Lack of Intuitiveness (24 reviews) ## Aloware Reviews ### 1. The platform is confusing and the audio is not great **Rating:** 2.0/5.0 stars **Reviewed by:** Nate H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Aloware?** The ability to text and call my customers **What do you dislike about Aloware?** There is no way to just easily view what has come into my number. This may be a me problem but I wish that I could have a personal inbox that didn't require me to make a bunch of filters. It does not make sense. **What problems is Aloware solving and how is that benefiting you?** I can make calls that arent from my personal number. ### 2. All In ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Daniella P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Aloware?** I like how well it integrates with Hubspot. The sequence feature is also very easy to use allowing us to make connections with larger parts of our database. **What do you dislike about Aloware?** Not having a predictive dialer than can call multiple contacts at the same time **What problems is Aloware solving and how is that benefiting you?** Aloware helps us to contact larger and older parts of our database with special promotions etc, therefore increasing the possiblity of conversion. ### 3. Great Dialer with solid analytics **Rating:** 4.5/5.0 stars **Reviewed by:** James G. | Director of Client Services, EU & UK, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** Very easy to use and set up. Its something that the entire organization uses and also its cost-efficient. **What do you dislike about Aloware?** Downside is setting up the power dialer, I struggled with this and it took a little while to get support but generally once things started working it was great. **What problems is Aloware solving and how is that benefiting you?** Being able to call using a local area code to the locations I'm dialing has been great! ### 4. The aloware learning curve has not been as bad as I have expected **Rating:** 4.0/5.0 stars **Reviewed by:** Griffin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Aloware?** The simplicity of the tabs, for example, Dashboard, Calendar, Contacts, Etc. It makes it very easy and quick to navigate. I really like the feature of the power dialer, I can tell that the potential could be great. It makes the calls automatic, its great. **What do you dislike about Aloware?** It seems that sometimes the system is a bit glitchy when I'm using the power dialer like when I go for a double dial, it takes me to a white blank screen, and the contact page disappears. I also do not like how the reminder option doesn't actually remind you and send you a notification to your phone, I catch myself missing appointments. I think there should be a way to hook up your phone number that way when a customer sends a text through you can receive that on your phone. **What problems is Aloware solving and how is that benefiting you?** Aloware is automating our call sequence with the power dialer, making production a lot higher. Everything will be much more efficient and productive once the system runs entirely. They solved the simplicity with many things by having their own section tabs and clearly labeled items. I like the quick links like clicking on the customer name from the dialer and bringing me straight to the contact. ### 5. Anything and everywhere. **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** The dialer is available for mobile. It integrates easily with HubSpot, allowing you to import your lists and save contacts for calling on-the-move. **What do you dislike about Aloware?** Some international calls are unavailable. **What problems is Aloware solving and how is that benefiting you?** The mobile app allows me to be more active during calls, rather than sitting at my desk which isn't great for sales. The dialers on my other CRMs require me to be on my laptop. ### 6. Good integration with hubspot, but lots of glitches in the system **Rating:** 2.5/5.0 stars **Reviewed by:** Will D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Aloware?** I really like the hubspot integration. You can easily call or text customers from within hubspot. I also like the URL shortening feature in texting. I like how easy it was to set up my answering machine **What do you dislike about Aloware?** When you go to send a text or make a call through the app, it doesn't always default to your own assigned line. There isn't a great way to see all activity (like incoming texts) on your own line. You can narrow it down to activity for contacts assigned to you, but not activity on your line. **What problems is Aloware solving and how is that benefiting you?** I am an account manager, so I often need to call and text my customers. Aloware helps me do that straight from our CRM platform (HubSpot). It also solves the problem of not needing to use my personal cell number dealing with customers. It gives me a mobile app, desktop app, web platform, and embedded into HubSpot capability. ### 7. Very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Aloware?** i like being able to call and text clients like if i was on an actual phone, it being on desktop makes it so i can assist the client and communicate effectively **What do you dislike about Aloware?** there are some issues sometimes the calls dont go thru and it takes awhile for it to work or sometimes the text messages wont show up and it will look like i never texted the customer **What problems is Aloware solving and how is that benefiting you?** they are solving the issues with syncing with hubspot and also connection issues and server issues, also it is helping gain the trust of clients because we are able to text them ### 8. easy, user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Aloware?** easy access on my phone, no problems with speaker or other functions relating to calls **What do you dislike about Aloware?** messaging system does not refresh automatically **What problems is Aloware solving and how is that benefiting you?** Helping to contact clients and perform clarity calls ### 9. Streamlined Solution For Call Tech **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Aloware?** Streamlined solution for our call technology to allow us to get to a better and more stable platform compared to competitors. Like the integration between the app and desktop, along with mobile options. **What do you dislike about Aloware?** Implementation was a little challenging to start, but the team was great in assisting us in resolving any issues we had. The team was great to work with and very responsive. **What problems is Aloware solving and how is that benefiting you?** They are solving the need for a stable solution that will allow us to grow as the company grows. And the advanced features to create a better experience to our clients. ### 10. Awesome Service for sales and operational dialing/sms needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jonny V. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** ✓ The sms and calling functionality ✓ Zapier and integration capabilities ✓ automated messaging and powerdialing ✓ easy to roll out ✓ awesome quick response from support team **What do you dislike about Aloware?** ✓ Pricing packages ✓ user and admin sites as different areas is difficult ✓ Five9 like capabilities would be helpful **What problems is Aloware solving and how is that benefiting you?** ✓ call center needs ✓ call tracking ✓ sales team implementation ### 11. The best advancement we have made this year! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Aloware?** I love the texting feature, it easy to send a client a text while youre on the phone with them. I love that its both user friendly for mobile and desktop. I would def recommend. **What do you dislike about Aloware?** The dashboard is sometimes hard to understand with all the graphs and numbers. I wish there was a more simplified version of the dashboard so I can interchange both views. **What problems is Aloware solving and how is that benefiting you?** Its solving the problem of being able to contact high volumns of potential clients. It puts everything together in on place. Call, text and email. Saving us time. ### 12. does the job like a Toyota! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** I like the ability to toggle from one contact to another by clicking on their name within the pop-up phone pad after you copy and paste a new phone number onto the phone pad! Very helpful when you need to find a person to call and match them up with their info from their profile synced with crm app! **What do you dislike about Aloware?** delays and constantly having to refresh the portal to transmit the call thru the system **What problems is Aloware solving and how is that benefiting you?** alleviates manual dialing and enables texting within aloware however the text string convos do not show up in the crm app ### 13. Aloware is the best Contact Center Software for HubSpot **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Aloware?** CarVIO has scaled more than 10x with Aloware in the past three years. It's integration with HubSpot is unparallelled. The ease of use and the seamless integrations and visibility between both systems make Aloware stand out. Aloware has provided excellent solutions for local presense phone numbers, regulatory protections for our essential outbound numbers, and is incredibly responsive to our questions. **What do you dislike about Aloware?** The autodialing functions leaves some to be desired. **What problems is Aloware solving and how is that benefiting you?** Calling and texting prospects and customers is essential to our business, and those communications have been provided by Aloware for much of the past three years. ### 14. Works very well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Aloware?** Easy to use, good connectivity, reliable. **What do you dislike about Aloware?** Contacts can only be assigned to one person **What problems is Aloware solving and how is that benefiting you?** It solves the need for an in office call center ### 15. My experience with Aloware **Rating:** 3.5/5.0 stars **Reviewed by:** Javier M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Aloware?** It is very easy to make calls and send SMS, also the reports are very usefull **What do you dislike about Aloware?** Can't make international calls so I can't reach all of my clients. **What problems is Aloware solving and how is that benefiting you?** Call from my laptop without having to use my personal number or other phone ### 16. Good experience overall **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Aloware?** Versatility. Advanced tools, streamlining customer interactions, unified communication. **What do you dislike about Aloware?** A little bit slow sometimes and it gets freeze **What problems is Aloware solving and how is that benefiting you?** it benefits businesses by saving time and resources while boosting productivity ### 17. Call & Text like a pro **Rating:** 4.5/5.0 stars **Reviewed by:** Isaiah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Aloware?** My favorite part about Aloware is the amount of visibility you can have when it comes to a contact's history. All of the texting calls and call recordings that are available are great for businesses that need representative transparency. **What do you dislike about Aloware?** Aloware could use some more work within their power dialer feature. A feature where certain lead sources or contact attempts or sequences can have priority over others. The power dialer feature is not as streamline as I would like it to be. **What problems is Aloware solving and how is that benefiting you?** Aloware is a great tool for texting and calling clients for our sales team. The Zapier integration is very useful to ensure leads are contacted efficiently. It is also a great tool for call recordings to ensure quality. ### 18. A wonderful solution for various roles. **Rating:** 4.0/5.0 stars **Reviewed by:** Joanne S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Aloware?** The ability to text and call from the same place at a few click of a button. Efficiency is key. **What do you dislike about Aloware?** Sometimes it can be laggy, I wish it were a little smoother with smoother transitions between things. **What problems is Aloware solving and how is that benefiting you?** It's solving the no show portion of my line of business. I can make a call or send and sms pretty quickly after a client decides not to show up for the zoom meeting, so it's bridging the gap in communication. ### 19. Works alright, but there is a lot to be desired **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** The call quality is usually perfect, it's simple to use as a dialer. The customer support team gets back to you very quikcly and are invested in your responses **What do you dislike about Aloware?** It doesn't work like a cell phone in the sense of like, the messages area is chaotic and goes by chronological order rather than contact. The inbound calls will often not pop up on screen when it's ringing but immediately show "you missed a call" very frustrating **What problems is Aloware solving and how is that benefiting you?** Speaking to customers frequently ### 20. Aloware is good **Rating:** 4.0/5.0 stars **Reviewed by:** cache w. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Aloware?** Super quick and easy to use with appealing visual buttons to make all of your work easy to do. Always easy to hear the other person and calls haven't dropped if you have good internet. **What do you dislike about Aloware?** I'm pretty sure the only issues I've had with Aloware are because of the settings/restrictions we have on our accounts at work such as viewing certain items or accessing certain contacts. The one thing I don't like is there are so many sections to put notes that it seems to get lost in the contact page. **What problems is Aloware solving and how is that benefiting you?** Makes it easy to keep track of the customers that have been dialed and who to call next without me having to worry about it. When the cadence pops up for me to call someone its super easy ### 21. Easy and efficient solution. Love it. **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** The integration with Hub is fantastic. This solution makes organizing and stream lining our sales process super effective. It is intuitive and easy to use. **What do you dislike about Aloware?** Some connection issues with calls and with Hub spot. **What problems is Aloware solving and how is that benefiting you?** Tracking sales team metrics Integration with our CRM ### 22. Very easy to use . **Rating:** 5.0/5.0 stars **Reviewed by:** Mycla F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** It's a very easy system. Does not crash and calls fully go through without any issues. **What do you dislike about Aloware?** Nothing I enjoy using it. It's easy to use **What problems is Aloware solving and how is that benefiting you?** It's helping me be able to connect with property managers in regards to overdue invoices. ### 23. Aloware Review **Rating:** 4.5/5.0 stars **Reviewed by:** Bill B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** Aloware is very intuitive and easy to use. **What do you dislike about Aloware?** I have had it lock up a couple of times- but then again not sure if that was related to my connection **What problems is Aloware solving and how is that benefiting you?** Quickly and efficiently communicating with our customers ### 24. Its okay **Rating:** 2.5/5.0 stars **Reviewed by:** Chris H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** Upsides are that I can text. thats about it **What do you dislike about Aloware?** A few things. The Hubspot name doenst show up when you get a call on a cell. Theres no link to access HS when they are calling either. When you click to call from Hubspot, sometimes it opens a new window with the Aloware dashboard, sometimes it calls right from HS. **What problems is Aloware solving and how is that benefiting you?** i can call & text. Show up as spam alot which hurts pickup rates ### 25. Changing to another app powered by aloware **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Aloware?** the customer service is good and when the actual representative is not available somebody else continues with the interaction its easier than other applications such as sales force or HubSpot but is slow **What do you dislike about Aloware?** That when many users are online, starts to be slow and pages do not load correctly or with missing information. I not sure about this but the phone numbers that are managed with aloware shows as spam when calling **What problems is Aloware solving and how is that benefiting you?** Reaching my customer but we are switching to another company since here we can have all together like sales force of HubSpot but HubSpot is also part of alowareso I expect is good for us ### 26. Pros & Cons about Aloware **Rating:** 4.0/5.0 stars **Reviewed by:** edgar v. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Aloware?** the connectablility to hubspot. and mass text **What do you dislike about Aloware?** the fact that a lot of massages get lost. the power dialer isn't to effective. **What problems is Aloware solving and how is that benefiting you?** being able to call my leads directly from my crm. also not recieving text ### 27. Aloware is simply EASY! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** Aloware integrates and streamlines my workload in so many ways! **What do you dislike about Aloware?** I dislike that it sometimes logs me out and I have to ask someone to help me create new password everytime. I would rather it not lock me out. **What problems is Aloware solving and how is that benefiting you?** It solves me sending out reminders. I can set a text to be sent out in the future so I dont have to worry about sending the text out later in the future. ### 28. I Was Frustrated But Now I Finally Feel Heard **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Aloware?** I have had a unique opporunity where I have been able to work with our Account Manager and Product Team closely. Doing so has allowed me to give valuable insight into what our company needs and help shape future updates. **What do you dislike about Aloware?** Our support team still struggles the most with stuck calls and other errors that interupt their communication with our customers that need help. **What problems is Aloware solving and how is that benefiting you?** Even though Aloware has is problems, It is great to have one platform that both sales and suport can use. There are other softwares that just support one team while ignoring the other and I am glad I don't have to worry about that. ### 29. great way to talk to customers **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2023 **What do you like best about Aloware?** texting features are nice way to communicate **What do you dislike about Aloware?** can be buggy at times with reports and refreshing **What problems is Aloware solving and how is that benefiting you?** helping us keep communication with customers all in one place ### 30. Very nice experience **Rating:** 4.0/5.0 stars **Reviewed by:** Panagis N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** The Dashboard is very analytical and you get many details for evey contact **What do you dislike about Aloware?** I cannot put emojis, like messages or create group messages **What problems is Aloware solving and how is that benefiting you?** Direct communication with clients, keep all info in one place ### 31. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Thristan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Aloware?** Pop up notices for calls and texts, navigation **What do you dislike about Aloware?** calls needs to be directed to the VA they intended to call **What problems is Aloware solving and how is that benefiting you?** automated reminders that are being sent out to the Data Collector ### 32. IT has too many bugs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Aloware?** it makes phone calls, audio quality is good. **What do you dislike about Aloware?** It has so many bugs, customer service is very slow, its grossly overpriced compared to competitors. These bugs have caused our reps to get yelled at deals to be lost, if your serious about your outbound sales DO NOT USE ALOWARE. Also does not work with safari browser. **What problems is Aloware solving and how is that benefiting you?** making phone calls ### 33. Great program and features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Aloware?** I like how Aloware has excellent user interface and multiuser capabilities for sales teams that are working with multiple numbers through the same program. It's great for keeping track of our individual conversations with clients. **What do you dislike about Aloware?** It's difficult at times to keep track of inbound responses when doing high volume outbound and needing to use a Local Presence line for outbounds due to individual lines being flagged as spam likely after lots of calls and texts. **What problems is Aloware solving and how is that benefiting you?** Aloware solves a need for using a dialer program that can accomplish high volume daily activity with outbounds for clientele, and manage multiple conversations with our CRM Hubspot. ### 34. Organized & Fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** I like that Aloware is easy to navigate. **What do you dislike about Aloware?** I dislike that it sometimes kicks me offline. **What problems is Aloware solving and how is that benefiting you?** It gives me the client information, which allows the call to run smoothly. ### 35. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Yemi a. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Aloware?** Super easy to use , have always used this service with alloware to make sure that my clients are taken care of and i couldnt be happier ! If you are in need of a crm i recommend them for sure **What do you dislike about Aloware?** The speed can be slow at times but i always just have to make sure that i have the integration with my other crm in order to make the best of it. Other wise i dont have many complaints **What problems is Aloware solving and how is that benefiting you?** They have helped me to make sure that i have the ability to take care of ever customer with questions and calls possible. Ive used other places for my messager and this is definitely the best ### 36. They changed my numbers without telling me **Rating:** 0.0/5.0 stars **Reviewed by:** Cameron S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Aloware?** It could be good for cold calling if you need **What do you dislike about Aloware?** they changed all my numbers without telling me they ruined my reputation **What problems is Aloware solving and how is that benefiting you?** nothing ### 37. Empowering Customer Engagement and Streamlining Communication with Aloware **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** Aloware allows me to communicate with customers through multiple channels, including SMS and voice calls.It also has call center capabilities, such as call tracking, call routing, and analytics. Lastly, it is user friendly. **What do you dislike about Aloware?** Like any software, I experience occasional technical glitches or issues. However, the extent and impact of these problems can vary. **What problems is Aloware solving and how is that benefiting you?** Best part for me is that Aloware is Streamlining communication ### 38. Works well when it works, but often doesn't **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Aloware?** The ability to connect with HubSpot. The ease of the chrome extension that allows you to just click on the button in HubSpot that takes you right to that contact in Aloware. How messages and calls from Aloware quickly add into the contact profile in HubSpot **What do you dislike about Aloware?** Quite often (every few days to once a week) it will stop working and I have to close everything and refresh and sometimes log out and back in and sometimes none of that works and I have to just wait until it starts working again. Seems to freeze a lot. Gets slow. Sometimes the contact profile won't link properly between Aloware and HubSpot, including when I update a contact's # in HubSpot. A little confusing between Aloware Classic and Aloware Talk. Wish they were kind of combined more or there was a super simple integration or video **What problems is Aloware solving and how is that benefiting you?** Linking our CRM and all contact with a lead together where it is easily accessible and visible to understand everything that's going on with that person. Ability to be able to call and text ### 39. Lots of features! **Rating:** 3.5/5.0 stars **Reviewed by:** Caleb L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Aloware?** There are lots of features available that enable its users to connect with customers on every level. Through text, calls, and emails, as well as storing information on every individual lead and customer. Thank you to Aloware! **What do you dislike about Aloware?** This can also be a downside to using Aloware as it isn' t the most user friendly in its simplicity. It can be a little confusing to sort through all the different tabs and things to click on and type in. **What problems is Aloware solving and how is that benefiting you?** Not sure if there are any particular issues that Aloware is currently working on resolving. But from my use of Aloware, I can say that I have no issues in using the software. ### 40. Great but hard to navigate as an Onboarder **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Aloware?** I like that it allows me to view all of my calls, texts in a simple place. I know where to type in phone numbers, text and leave call notes and status of call. **What do you dislike about Aloware?** I feel like the open, pending and closed columns are often confusing and unclear on how to close them out. I also struggle with getting notifications when calls come through for me. **What problems is Aloware solving and how is that benefiting you?** It is allowing me to call and message individuals from somewhere that isn't my personal phone. I appreciate the ability to do that without it clogging up my personal device. ### 41. I wish it worked ALL the time **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Aloware?** That it tracks all our communication. And records our convos **What do you dislike about Aloware?** That it doesn't work all the time. Twice a day it goes out or we loose a call or can't connect. I wish we had a landline! That says alot right there. **What problems is Aloware solving and how is that benefiting you?** It makes and takes calls. But the only benefit I see is that it works with HubSpot. ### 42. Very user friendly and with multiple options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Aloware?** It lets you drop a pre recorded VM wich saves you time, has multiple options and templates when you need to send a text, easy way to get in contact with the customer and doesnt freeze **What do you dislike about Aloware?** Sometimes it doesnt let you disposition a call. It freezes for a while when you click two options at the same tim, sometimes has a delay when sending a text message. **What problems is Aloware solving and how is that benefiting you?** It makes getting in contact with the customer easier, since it has multiple options, from calling them,texting, sending fax, etc... It rarely glitch allowing you to have good calls. ### 43. Very nice! A great enviroment. **Rating:** 5.0/5.0 stars **Reviewed by:** Roger E. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Aloware?** Easy to use, it us very friendly and very detailed **What do you dislike about Aloware?** Nothing, I like every single feature it has. **What problems is Aloware solving and how is that benefiting you?** Communication is very easy ### 44. Easy to maneuver however there could be improvements done to increase credibility. **Rating:** 2.0/5.0 stars **Reviewed by:** Jahniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Aloware?** Very easy to understand, and the interface is accessible on the Yes great color selection. I also like that it can be placed on numerous devices. The app is good. **What do you dislike about Aloware?** I believe there is room for improvement; seeing the effort already placed on this app, I am confident that the issue with incorrect stats can be resolved with some code tweaks. I also have a problem with Aloware changing our status independently to offline. **What problems is Aloware solving and how is that benefiting you?** I use Aloware to speak to patients with issues or who just had an inquiry, so it provides a means of communication. Also, it helps with tracking valuable data from my activity. ### 45. good a bit slow but doesnt have many problems **Rating:** 2.5/5.0 stars **Reviewed by:** gavin n. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Aloware?** the speed of the system i can make calls and i can also make texts with little to know problems at all there for making it a really reliable system to use for my day to day **What do you dislike about Aloware?** how it glitches sometimes and every once in a while while im texting or making a call it will just kick me out of the system and i cant figure out why it keeps doing that **What problems is Aloware solving and how is that benefiting you?** i like how fast the leads flow through when im on ready the calls come through without me having to do anything i also like how its really easy to look up any customer information ### 46. The perfect call system! **Rating:** 5.0/5.0 stars **Reviewed by:** Caze F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Aloware?** My favorite thing about aloware is the convenience on the extension that is added on Chrome and how quickly I can get from finding the number to the customer in a matter of seconds! Saves me a lot of time! **What do you dislike about Aloware?** In my time working with aloware I haven't seen a ton of downsides, but if I could change one thing, it would be the ability to check texts more conveniently! With that said it really has never been a problem. **What problems is Aloware solving and how is that benefiting you?** Aloware is making the process of calling and tracking contact with customers much easier and efficient by providing a platform that skips the typing and automatically calls customers. ### 47. The best form of communication with customer **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaniel A. | Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** Being able to track past conversations with customers, which helps keep well documenting notes..Also being able to recieve pictures of the truck customers are viewing. **What do you dislike about Aloware?** The only dislike is that it didn't come sooner!!! **What problems is Aloware solving and how is that benefiting you?** --Being able to track past conversations with customers and phone calls that I' wasn't able to put in my notes to the customer's deal. ### 48. It works, but I have had quite a few issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Aloware?** It integrates with Hubspot. So I can write tickets easier **What do you dislike about Aloware?** It is very buggy. I feel like it get put in and out of available so often and my manager can't rely on the accuracy of available time spent. **What problems is Aloware solving and how is that benefiting you?** Being able to receive and make calls to our customers. This is the purpose ### 49. My experience with Aloware is a Love Hate relationship. **Rating:** 3.0/5.0 stars **Reviewed by:** Monique C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Aloware?** The best thing ablout Aloware, its user friendly, it tracks and records inbound and outbound call information inorder for us to get a more accurate report of what each agemt is doing. **What do you dislike about Aloware?** The fact then when all agents are in available we still get abandon and missed which shows we are in available and make it seem like we have not answered the call when in actuality its the system which is causing us to look bad. **What problems is Aloware solving and how is that benefiting you?** Aloware allows you to tracked and record all calls and also converstipns between patient and agent which enable us to keep track of the professional conduct of our employees. ### 50. Great software for customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Waleed S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Aloware?** Easy to use, helpful, can contact with customers with eas via text calls to help them **What do you dislike about Aloware?** Sometime it lags a bit or slows down causing hinderance **What problems is Aloware solving and how is that benefiting you?** Troubleshooting and resolving customer issues which makes it very easy for us to resolve all these issues ## Aloware Discussions - [how can i set up my power dialer](https://www.g2.com/discussions/how-can-i-set-up-my-power-dialer) - 1 comment, 1 upvote - [I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.](https://www.g2.com/discussions/40707-i-was-trying-to-pull-up-recording-of-a-call-i-had-in-aloware-the-other-day-but-it-was-showing-me-some-sort-of-a-server-error-i-kept-trying-but-was-not-able-to-it-does-not-happen-with-every-call-that-i-pull) - 1 comment, 1 upvote - [Can I download the phonebook record and what is the maximum contacts to be saved?](https://www.g2.com/discussions/32769-can-i-download-the-phonebook-record-and-what-is-the-maximum-contacts-to-be-saved) - 1 comment, 1 upvote - [What is the maximum contacts I can add on Aloware?](https://www.g2.com/discussions/32579-what-is-the-maximum-contacts-i-can-add-on-aloware) - 1 comment, 1 upvote - [What other integrations are in the pipeline for Aloware?](https://www.g2.com/discussions/25272-what-other-integrations-are-in-the-pipeline-for-aloware) - 1 comment, 1 upvote - [View Aloware pricing details and edition comparison](https://www.g2.com/products/aloware/reviews?open_modal_url=%2Fit%2Fproducts%2Faloware%2Fwishlists%3Fhost_path%3D%252Fproducts%252Faloware%252Freviews%26source%3Dpdp_avatar&page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+21%3A29%3A20+-0500&secure%5Bsession_id%5D=eba9d659-165f-4b5b-9980-e4c84b5ae131&secure%5Btoken%5D=b4c308c33be50781fc6b24394a8b3a9d7d14d5920d1626d23c60f9f5a687a0fa&format=llm_user) ## Aloware Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) ## Aloware Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Machine Learning **Administrative** - Call Recording - Reporting & Dashboards **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - Short Codes - API Integration **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Aloware Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,601 reviews)