--- title: Aloware Reviews meta_title: 'Aloware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 828 reviews by the users' company size, role or industry to find out how Aloware works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 828 scale: '5' date_modified: '2026-08-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aloware Reviews **Vendor:** Aloware **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 828 ## About Aloware Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. ## Aloware Pros & Cons **What users like:** - Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration. (126 reviews) - Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience. (84 reviews) - Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms. (68 reviews) - Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management. (63 reviews) - Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency. (62 reviews) - Users love the **seamless CRM integration** of Aloware, enhancing productivity with automated communication tools. (59 reviews) - Customer Support (59 reviews) - Efficiency (59 reviews) - Easy Integration (55 reviews) - Dialing Features (53 reviews) **What users dislike:** - Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls. (90 reviews) - Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication. (51 reviews) - Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app. (50 reviews) - Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery. (46 reviews) - Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience. (42 reviews) - Missing Features (35 reviews) - Number Issues (33 reviews) - Connection Issues (32 reviews) - Integration Issues (30 reviews) - Lack of Intuitiveness (24 reviews) ## Aloware Reviews ### 1. All in one Telecom solution **Rating:** 2.5/5.0 stars **Reviewed by:** Carlos B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** An all in one main phone line that also offers text campaigns **What do you dislike about Aloware?** Lack of email campaign option, makes it a bit limited. Also phone app doesn't ring nor notify user so the only way I know I've received a call or text is via an email. Upload of contacts doesn't bring in any tags created in other CRMs. Cost of service doesn't include all the extra charges which is significant. **What problems is Aloware solving and how is that benefiting you?** Replace another vendor VOIP system that was my main business line plus texting campaign system. ### 2. Aloware Review After 10 Months of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Keith James V. | Dental Virtual Assistant, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Aloware?** Aloware's user interface is super intuitive and the design is very easy on the eyes. I use this for a total of about 8 hours daily to make calls and I can confidently say that this is one of the best dialers and communications management tools out there. **What do you dislike about Aloware?** There's this issue that I am currently encountering with Aloware wherein I will make the outbound call and it will just go to the background. I cannot interact with it; I cannot send the voicemail recording if it goes to voicemail and I cannot end the call. It really is a hassle for me. **What problems is Aloware solving and how is that benefiting you?** It makes outbound calls easy and simple, with just a copy and paste of a customer's number you can go straight to calling; unlike the previous dialers that I tried wherein you really need to type in the numbers and/or follow their only accepted formats. With Aloware, it automatically detects the number in any format and it will also read it from any website or application. I also like their option to send out recordings; so, you do not have to repeat yourselfevery time you got sent to the receiver's voicemail. ### 3. I’ve had good experiences and bad. **Rating:** 3.5/5.0 stars **Reviewed by:** Amber I. | Sales Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I’m able to download it on my phone and make calls from my Aloware app instead of Laptop **What do you dislike about Aloware?** Sometimes the calls don’t come through on my phone or laptop **What problems is Aloware solving and how is that benefiting you?** Be able to record conversations and call directly from hubspot ### 4. Aloware: Business Communication of the Future **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew C. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** We were overjoyed to discover the perfect text messaging solution that seamlessly integrates with HubSpot, and after extensive research, we enthusiastically chose Aloware to meet our needs. What started as a fantastic tool for text messaging within HubSpot has since blossomed into an incredible resource that we’ve happily expanded across multiple departments! The text messaging features are nothing short of amazing—packed with powerful capabilities like mass texting and sequence automation, making communication smoother and more efficient than ever. While the initial setup and integration required some time (as all great things do!), the process was incredibly straightforward and well worth the effort. And whenever we encountered the rare hiccup, Aloware’s outstanding customer service team swooped in with lightning-fast resolutions, leaving us beyond impressed! We wholeheartedly recommend Aloware to anyone looking for a game-changing messaging solution! **What do you dislike about Aloware?** Aloware offers an outstanding feature set that truly delivers fantastic value, though smaller businesses and startups may find the pricing to be a premium investment—one that’s well worth it as they scale! While our experience with calling features has been mixed, it’s largely due to user familiarity rather than the software itself, which is powerful and reliable at its core. We’ve found that Aloware’s robust capabilities can feel a bit advanced for less tech-savvy users, especially outside the seamless HubSpot integration. That said, with a little training and support, it becomes an unbeatable tool! One exciting opportunity for improvement would be the ability to bulk-adjust certain settings (like working hours) per user or line—this small enhancement could make an already impressive platform even more user-friendly and efficient. Overall, Aloware is a highly capable solution that keeps getting better, and we’re optimistic about its future refinements! **What problems is Aloware solving and how is that benefiting you?** We absolutely love using Aloware for text messaging—it’s the perfect solution for keeping all customer communication seamlessly organized in HubSpot! Having everything in one place has been a game-changer for our sales team, making access effortless and collaboration smoother than ever. But the magic doesn’t stop there! We’ve enthusiastically expanded Aloware’s text messaging capabilities to other key areas of our business, like collections and account updates. Even when used independently of HubSpot, the brilliant synchronization ensures every interaction is neatly recorded, keeping our records flawlessly up to date. While I haven’t yet had the chance to dive into the automation features, it’s incredibly exciting to know they’re available—ready to unlock even more efficiency when the time is right. Aloware continues to exceed our expectations as a versatile, reliable, and truly valuable communication hub! ### 5. Love the Power Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Jonatan H. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aloware?** All-in-One Communication Hub Combines calling, texting, email, and power dialing in one place. Great for teams doing outbound and inbound sales. CRM Integration Syncs with tools like HubSpot, Salesforce, and Pipedrive. You can push call notes, recordings, and contact activity straight into the CRM. Auto-Dialer & Smart Sequences Power dialer boosts outbound call volume. Sequences automate follow-up texts and calls without manual effort. Call Recording & Transcription Every call is recorded and optionally transcribed for future coaching or review. Shared Inboxes & Team Collaboration Lets teams handle conversations together — especially helpful for appointment setters and closers working as a unit. VoIP + Mobile Access Make calls from your browser, desktop, or mobile app. Helpful for remote or hybrid teams. Good Support Fast response times via chat or email based on user reviews. **What do you dislike about Aloware?** Occasional Glitches Some users report bugs like dropped calls or delays in syncing with the CRM, especially during high-volume activity. Learning Curve The UI can feel overwhelming at first due to the number of features — not the most intuitive compared to simpler dialers. Pricing Not Transparent Online You need to talk to sales for a quote, which can be a turnoff for small teams wanting upfront info. Mobile App Limitations The mobile version doesn’t offer full functionality compared to the desktop dashboard (e.g., advanced workflows or campaign setups). Limited Native Reporting Basic reports are available, but advanced analytics may require third-party tools or custom dashboards. **What problems is Aloware solving and how is that benefiting you?** Aloware is helping us streamline outbound sales and follow-ups by centralizing calls, texts, and automation in one place. Instead of bouncing between tools, our team can power dial leads, text them instantly, and log everything into our CRM automatically. It’s saving us time, reducing human error, and helping us stay on top of our pipeline. It also keeps our appointment setting process clean and trackable — which is huge when you're booking meetings for consultants and managing a high lead volume. ### 6. Reliable System for High-Volume Calling with Room for Smoother Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Juan T. | Intake Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aloware?** Aloware handles high call volumes efficiently, has a user-friendly interface, and makes it easy to track call activity and client interactions in one place. **What do you dislike about Aloware?** Occasional integration issues with HubSpot can cause calls to drop or not log properly. Also, system updates sometimes lead to temporary disruptions in workflow—these could be better scheduled during early morning hours instead of peak times like 6–7 PM. Occasional integration issues with HubSpot can cause calls to drop or not log properly. Also, system updates sometimes lead to temporary disruptions in workflow—these could be better scheduled during early morning hours instead of peak times like 6–7 PM. **What problems is Aloware solving and how is that benefiting you?** Aloware provides a stable and reliable phone system that allows me to consistently contact leads, receive inbound calls, and send follow-up SMS messages—all in one platform. This streamlines my daily outreach and improves response rates. The built-in AI assistance for drafting SMS messages is especially helpful, saving time and ensuring quick, professional communication. Overall, it simplifies and strengthens my workflow as an intake specialist handling high call volumes. ### 7. Easy integration providing better call history data **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah B. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** Sending/receiving calls, VMs, etc is very easy to set up and use with the program. I like how easy it is to use with CRMs and the added data it provides. I also appreciate how there are no major indicators that the program is being used/clients assume they are using a regular number and not an Aloware account. Single user interface that is easy to navigate and not a major hassle to set up. **What do you dislike about Aloware?** Being on the operations end, I would prefer if text transcriptions of the call were embedded in the CRM notes made when an Aloware call is completed. Even an AI overview of topics discussed would be helpful to better distinguish between call logs if I need to use them to reference previous calls to pull info. **What problems is Aloware solving and how is that benefiting you?** As an operations coordinator, Aloware provides data and transcriptions of calls and communications made by the sales reps I assist. I also utilize the service for calls made to the operations departments of our vendors so that I can focus on the conversation at hand and not stress about taking notes in real time, since the call will be available to me for replay anytime. I also like the transcription function to easily and quickly grab a piece of information I need from a past call. ### 8. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Dominick W. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I've been using Aloware at Call Porter for about three weeks now, it's been quite the journey! One of my favorite features has to be the organized file system in the inbox that categorizes everything into open, pending, and closed. It makes outreach much easier. Plus, the seamless integration with my team and the ability to connect across devices like my phones and computers makes it really great. The user interface is also a great feature; it's intuitive and visually appealing. **What do you dislike about Aloware?** I have run into a small hiccup. I'm finding it a bit tricky to navigate the communications tab. It doesn’t clearly show the types of communication—like distinguishing between SMS, inbound, or outbound calls, and whether items are marked as open or closed. I’m sure there's a way to do this and I'm just missing it. **What problems is Aloware solving and how is that benefiting you?** Easy, effective organization of mass customer SMS outreach and follow-ups. Makes managing potential leads enjoyable. Reliable, easily integrated phone call system. Never miss a call due to being on my computer and phone. Works great with HubSpot. Can very quickly access information with hotkeys, saving time on the phone. Forgot to mention earlier, I love the snippet and the autofill stuff like [FirstName] ### 9. Good product, slow or multiple errors while using **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel L. | Intake specialist for a legal firm, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2025 **What do you like best about Aloware?** Is an easy CRM, works well while talking to customers, is able to put notes, the customer service is great and well trained you can see all the information over the years and its great we just need to confirm some info instead of asking the client everything the AI and transcription of the calls is amazing an accurate, i think is the best for follow-ups or review a call **What do you dislike about Aloware?** I am NOt able to get notifications for abandoned calls when customers call back, and sometimes get stuck while connecting with Hubspot, **What problems is Aloware solving and how is that benefiting you?** I'm able to contact my customers and give proper follow-ups, we have multiple lines so when customer become unresponsive, we can change the line and give a different approach, is an easy tool that has everything also is easy to use when training new agents ### 10. Best app for remote workers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** How practical it is to make calls, and that calls are recorded! I work with insurance verification and billing, and whenever I miss something important in a call, I can just go back and listen to it again. **What do you dislike about Aloware?** I find a little hard to save the contacts or to dial by typing the contact name, sometimes it doesn’t work. **What problems is Aloware solving and how is that benefiting you?** I work remotely out of the US but I’m still able to use it to make phone calls and contact insurance whenever I need to get plans or payment information; recording my calls really benefits me when I need to recheck on some information that I missed during the call and also the AI summarizing the entire phone call in the notes. ### 11. Experience fell short of what was expected **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** The Inbox function is very helpful to keep all communication in one place, plus the integration with a CRM like HubSpot makes it useful to use outside of the Aloware portal. There is also an AI customer support which I've used and it does provide detailed answers which are appreciated. I use Aloware every day as part of my work routine. I'm not sure how easy it was to implement as I haven't set it up myself. **What do you dislike about Aloware?** The only part of the Aloware portal I find useful is the Inbox, everything else seems like clutter and has confused many in my team. Also, the integration with HubSpot as it stands currently makes it difficult to stay in one place. From HubSpot, you can only send text messages by opening a pop-up window from the contact, which takes a few seconds to load, or make calls. There's no way to manage your whole Inbox from HubSpot. And from the Aloware portal you can't interact with the contact file, meaning there is no way to leave a note or complete/add a task for later. Therefore there is a constant switching between tabs which gets tiresome very quickly **What problems is Aloware solving and how is that benefiting you?** The main issues stated previously ### 12. Complete waste of time. Horrible platform. **Rating:** 0.0/5.0 stars **Reviewed by:** John K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Aloware?** Telling the unhelpful sales representative to cancel our account and to consider a more ethical place of employment. **What do you dislike about Aloware?** Complete waste of time. Horrible platform, unethical sales team, and even worse support. They will say your use case is possible, but you wont be able to actually build your use case in the free trial. They will assure you it's possible, and all you need to do is pay for the subscription to get access to the needed features. Once you have paid you'll spend hours trying to make your dialer work, just to find out that Aloware is not actually built to be a full dialer with call cadence capabilities. I recommend looking at JustCall, or AutoReach. Aloware support will argue and refuse you a refund, they won't review the recorded meetings, they won't read your hours of dialog with support trying to make the platform work, they will refuse all accountability and charge your card regardless of their carelessness. TAKE YOUR BUSINESS ELSEWHERE! There are plenty of worthy dialers to chose from, don't make the mistake I did, and steer clear of Aloware! **What problems is Aloware solving and how is that benefiting you?** Aloware did not solve any of my problems. ### 13. Better than many alternatives but still needs some work. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** Having multiple local presence numbers is really useful. Also call quality seems pretty good. Solid dialer for a tool I use every day. The iOS app is solid too. I have not used the power dialer so have no thoughts on that. Onboarding was pretty easy. Have not had any interactions with customer support so unsure about that. Integrates pretty well with Hubspot too. **What do you dislike about Aloware?** The UI is not very intuitive. The biggest issue is that more often that not you can't even hear inbound calls ringing. I only know I am getting a call because my cell phone connected to the app rings. Honestly the mobile version is way better than the Chrome or the Windows app version. Another thing I really don't like is that I have to either manually type in phone numbers to text unless they were recently called and I can find them under my inbox. There should be a way to search by company or a click to text option through Hubspot. **What problems is Aloware solving and how is that benefiting you?** Being able to call prospects to sell to them. ### 14. A mixed bag at best - great tools are balanced out by convoluted interface. Phone app is terrible! **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan B. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Aloware?** VM Drop Box is great. So is Scheduling Texts. Attaching heavy files is welcomed. Easy integration with HubSpot **What do you dislike about Aloware?** Browser interface is convoluted, heavy to download (even on faster bandwidths). Messages - and notifications of messages - get lost. Extremely unfriendly on mobile devices like an iphone. Auto-dialer is very inconsistent - doesn't work more often than it does. The auto-message whenever one tries to call after 6pm is unnecessary and slows things down. **What problems is Aloware solving and how is that benefiting you?** They recently tried to fix the issue of messages getting lost with Team Inboxes. ### 15. I started with aloware at its beginning and am now a reseller **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff Y. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I like Aloware's commitment to ongoing growth. The product is great as not only a VOIP application but its keeping Texting at the forefront is great. It is an all around great product for not only call centers but small business too. **What do you dislike about Aloware?** The one dislike I have about Aloware is its non-support of physical phones. This is a huge issue for small business and companies that do not want to move over to headsets. **What problems is Aloware solving and how is that benefiting you?** I have been in VOIP for a long time and Aloware is consistently on the leading edge of new initiatives. It started with a great sms product and continues to make it better, cheaper and consistent. ### 16. Great start but could use some work with it's Guesty integration. **Rating:** 3.5/5.0 stars **Reviewed by:** Seward B. | Director of Guest Services and Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** Integrated with Guesty; connects calls/sms with guest thread in Guesty; looks up contact information from the system to make calls; **What do you dislike about Aloware?** Duplicate contacts cause problems because the phone calls/messages don't know which thread to attach to; international calls are not as seemless as I thought; I wish whatsapp couple be part of the solution to connect with people in other countries; reporting doesn't allow me enough freedom to look at what I am interested in; calls sometimes aren't ringing agents and sometimes is logging in agents that are offline; **What problems is Aloware solving and how is that benefiting you?** Integrated a system that was not previously integrated; records phone calls; provides user extensions although the choices are weird ### 17. Alloware has been very helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** Alloware is easy to use. I love that it links readily to Hubspot and notifications push to email. Dialing and texted are user friendly and the stats are great to see. **What do you dislike about Aloware?** The app is glitchy at times when calls come in, sometimes not ringing through and you end up missing calls. I also have a hard time seeing all my text messages and / or calls in the call log. It seems to be that if there is a synching issue the phone number does not log and I cannot view it in my app. I also feel like there are too many tabs that are mostly the same. I find that at least once every few days the my app completely goes out on me and I have to reset it. **What problems is Aloware solving and how is that benefiting you?** It's easy to use and convenient. ### 18. Great experience and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno C. | Agent customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Aloware?** The option of using a mobile app, the functions of add, transfer etc. a great tool **What do you dislike about Aloware?** Probably the limitations in the middle of a call but nothing to crazy **What problems is Aloware solving and how is that benefiting you?** Contacts, follow up, and sequences are awesome ### 19. It's been alright so far. Glitchy. **Rating:** 3.5/5.0 stars **Reviewed by:** Crystal Y. | Senior National Account Exeectuive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** It's easy to use for the most part. The API with our CRM is pretty good. **What do you dislike about Aloware?** I don't like that we have a desktop app, and online app, a mobile app AND the dialer from our CRM. Some apps catch some calls and others just ... don't. So many glitches. For example, three of the four Aloware apps will be frozen so I'll go to manually type in the phone number of a contact I'm trying to reach, click dial, and it'll completely jumble the number to a completely different lead. **What problems is Aloware solving and how is that benefiting you?** It's our dialer ### 20. Aloware is the best platform I ever used since I started working remotely **Rating:** 4.5/5.0 stars **Reviewed by:** Lael Vitor M. | Representante de suporte ao cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Aloware?** It's easy to get where you want. Easy to filter and find calls, and shows a transcription of the call through AI **What do you dislike about Aloware?** Sometimes, the AI transcription doesn't work or show up in every call. It could help me save time at work and easily pass information to others. **What problems is Aloware solving and how is that benefiting you?** Having both a browser and an app, I can use both Google tools for support and Windows tools like subtitles. Option to talk to and real agent when I need support, they not only solve but also teach how to handle it next time. ### 21. Great Features, but Needs Better Usability **Rating:** 3.5/5.0 stars **Reviewed by:** Andres M. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** It's user-friendly, efficient, and offers a lot of options—especially now with the new AI feature! **What do you dislike about Aloware?** It also takes up a lot of resources, and when trying to QA a specific call, it's difficult because the date and time aren't displayed clearly—they’re too small. **What problems is Aloware solving and how is that benefiting you?** Aloware helps streamline communication with clients by centralizing calls, texts, and notes in one platform. This makes it easier to track interactions, follow up efficiently, and ensure no lead or client falls through the cracks. The AI features are also starting to save time by helping with summaries and insights. ### 22. I use it at work, as my main work line **Rating:** 4.5/5.0 stars **Reviewed by:** Augustine S. | Director of Dealer Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I like how simple the app is - both desktop and phone. Easy to navigate, get to my contacts, and call/message them. **What do you dislike about Aloware?** This may be a Hubspot (CRM that we use) issue - but my contacts' info doesn't always transfer over, so sometimes when a contact calls, they show up as a new contact, not the name I previously had them saved as **What problems is Aloware solving and how is that benefiting you?** Being an all-in-one communication solution - I like that we can text and call from the same app. Also, being able to text/receive images and files is very helpful ### 23. Best dialing software for texting, calling, and emailing within one platform **Rating:** 4.0/5.0 stars **Reviewed by:** Yusuf V. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I can text, email, and call all in one platform **What do you dislike about Aloware?** The powerdialer is extremely finnicky and constantly has issues with fitting on my screen, and is just really hard to filter through leads and get the right ones with the right tags. There are so many options and for some reason I can't get leads based on when they applied but only when they got added to the dialer. **What problems is Aloware solving and how is that benefiting you?** I can call leads and track their dispos and how many times I have called. It helps me set appointments and follow up. ### 24. Overall Aloware is very good and I would recommend it. I like that it integrates with Hubspot. **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca M. | Executive Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I like the integration with Hubspot and call to click. It is very easy to use as I use it daily for both inbound and outbound calls. It is very easy to implement upgrades when things change. **What do you dislike about Aloware?** Sometimes there are glitches and my audio gets switched off of headset. Every once in awhile the call to click function in Hubspot does not work, but when I reach out to customer support they are able to assist. **What problems is Aloware solving and how is that benefiting you?** I like the tracking of calls in Hubspot as well as the ability to text prospects. ### 25. Mostly Great **Rating:** 4.0/5.0 stars **Reviewed by:** Kim L. | Doctor Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Aloware?** I like the integration capabilities, RVM drop options and overall ease of using Aloware. **What do you dislike about Aloware?** There always seems to be a lag in audio during calls. I have to explain it to every single person I am speaking with because it sounds like we are talking over one another. I am mostly speaking with potential providers and you can tell some are put off by the difficulty in holding a fluent conversation. **What problems is Aloware solving and how is that benefiting you?** It makes life easier being able to do 98% of my work via HubSpot - the integration is awesome. ### 26. Easy to set up and use **Rating:** 4.0/5.0 stars **Reviewed by:** J. Peter S. | VP Revenue, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Aloware?** Aloware is great for remote sales teams. I have members in different cities and countries and it was super easy to set up and use. The Wallboard is super easy to interpret to understand how my team is performing and I can get metrics on the whole team or filter to specific people and their metrics. **What do you dislike about Aloware?** For those who are not using the powerdialer I do think they can improve the GUI to make it easier to make calls and receive them. **What problems is Aloware solving and how is that benefiting you?** It allows me to supervise my remote team. ### 27. Better than C3X **Rating:** 4.0/5.0 stars **Reviewed by:** Leigh F. | Client Consultation Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Aloware?** It's better than 3CX. The SMS integration allows for automations to be sent to meetings booked in Hubspot. **What do you dislike about Aloware?** Unfortunately, even with a connection speed of over 200Mbps, I have consistent interference in calls. It doesn't work well with bluetooth headphones, but seems to work better using the handset. **What problems is Aloware solving and how is that benefiting you?** Like I said, earlier, it works better than 3CX. We have decreased our meeting cancellation rate as the integration with Hubspot sends SMS confirmations for meetings. This is by far the biggest win for me savings around 30-40 of work daily ### 28. The best website used to make dials and organize everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** The easy -to-use interface of the Aloware website and app is fantastic. Helps me stay productive, hit leads as soon as they come through and the text messaging process is just as quick as if I was texting on my phone. Aloware's service is top notch and whenever I run into issues, customer support is there ready to answer ANY questions (I hardly run into issues to be quite honest)! **What do you dislike about Aloware?** How glitchy the sound can be when jumping between tabs within the same window and limited numbers. I miss the local presence feature which was handy calling people within the same area. **What problems is Aloware solving and how is that benefiting you?** Speed to lead and getting in touch with clients that otherwise would've slipped through the cracks. ### 29. Great for HubSpot integration **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | Technical Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** Aloware's UI is easy to use and easy to learn. There is also a mobile app so you can use your cell phone as normal, but send and receive calls/texts using the Aloware app. **What do you dislike about Aloware?** Some sales reps that are less technically savvy have a hard time getting all of their settings correct, and have difficulty troubleshooting the cause of issues that they experience. **What problems is Aloware solving and how is that benefiting you?** Aloware integrates with HubSpot well, and allows us to utilize SMS marketing with our HubSpot Contacts. ### 30. support staff is great **Rating:** 5.0/5.0 stars **Reviewed by:** Teagan B. | national account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aloware?** implementation has been great and support staff is pretty quick and very helpful. software is very lean and fast. pretty simple to use, still learning all the functions of the platform. **What do you dislike about Aloware?** sometimes it is a little too lean and i cant see all of the information needed to make the highest quality calls possible (past call results/ notes and company name from hubspot) **What problems is Aloware solving and how is that benefiting you?** voip and it is very easy to make a lot of dials fast ### 31. Aloware is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew T. | Admissions Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I love the integration with HubSpot and their support team is great to work with. Any time I have an issue I have someone I can call or chat with immediately. **What do you dislike about Aloware?** The only downside I would say is I wish that HubSpot allowed you to send text messages directly from it instead of having to go to Aloware to do that. **What problems is Aloware solving and how is that benefiting you?** It allows me to communicate with my customers, set up sequences and generate lead flow. ### 32. Works decent **Rating:** 4.0/5.0 stars **Reviewed by:** Akira I. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2025 **What do you like best about Aloware?** It’s very helpful the way it’s connected to Hubspot and Recharge. Sometimes the calls drop though and the connection can be iffy. It works pretty good most of the time. **What do you dislike about Aloware?** Glitchy connection at times even when internet is fine, random dropped calls when closing a sale, power dialer randomly switching contacts during a call and I have to hunt for the contact I’m speaking to. **What problems is Aloware solving and how is that benefiting you?** Helping me to reach clients on a daily basis ### 33. Solid for dialing **Rating:** 4.0/5.0 stars **Reviewed by:** Griffin S. | National Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aloware?** The local lines and direct line are very accessible and connect at a high rate. It is very easy to use within hubspot. **What do you dislike about Aloware?** A lot of bugs. I have a hard time connecting my headset every day with relation to third party cookies. I also have to restart the Aloware app 3-4 times a day. Texting is more difficult than it could be as well **What problems is Aloware solving and how is that benefiting you?** Making connecting with businesses much easier ### 34. Easy to Access **Rating:** 5.0/5.0 stars **Reviewed by:** Shaivi G. | Program Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Aloware?** It is easy to access - easy to dial calls , easy to send messages , dropping voicemails , adding multiple mainlines and using frequently **What do you dislike about Aloware?** It takes pause before conducting new calls that can disturb the efficiency at work . **What problems is Aloware solving and how is that benefiting you?** I am able to contact leads through calls , texts , voicemails all at once . It helps in a structured and well organized format that becomes easy to understand ### 35. Olly Olly Aloeware Review **Rating:** 3.0/5.0 stars **Reviewed by:** Dylan O. | Sales Rep, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** The power-dialer is very useful, as is the stats page. We use this dialer frequently so it is helpful to have. **What do you dislike about Aloware?** Inbound call view is awful, as you cannot see what # is calling in nor what company they are associated with, only contact name and location. This makes inbound calls difficult to look up quickly. **What problems is Aloware solving and how is that benefiting you?** It allows us to outbound call which is the whole purpose of our job / role. ### 36. Aloware has been smooth and effective for our company and a huge improvement over our last provider **Rating:** 4.5/5.0 stars **Reviewed by:** Brian H. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** It is very easy to learn and intuitive. The controls and communication with clients has never been interrupted. **What do you dislike about Aloware?** There are times when I am not alerted of incoming calls until they have been missed or a voicemail has been left. **What problems is Aloware solving and how is that benefiting you?** It works seamlessly with our CRM and tracks calls really well. My contacts are customizable and I am able to easily jump to the client I need to contact. ### 37. Pretty easy to use, but could use some improvements. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** I like how Aloware is integrated into our CRM, HubSpot. That makes it super easy for us to use for our daily tasks! **What do you dislike about Aloware?** I dislike that you cannot name Broadcasts when you are creating them, there is not a search function for templates, you cannot easily call a contact that you haven't reached recently, and how only Admins can create and edit templates. **What problems is Aloware solving and how is that benefiting you?** Aloware is solving our problem of outbound calling and texting candidates with ease. It benefits us that it integrates right into our CRM, so it is super easy to complete our tasks of reaching out to candidates on a daily basis. ### 38. Aloware Has Potential, But Falls Short in Key Areas **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Aloware?** The power dialer feature is very useful and helps cover all my leads. The interface is very friendly and easy to use and also integrates with the CRM hubspot. This is my preferred dialer **What do you dislike about Aloware?** It creates new leads which is flooding the system with duplicates and junk leads. The number when changed on the crm dont get updated here and need to dialed manually everytime. **What problems is Aloware solving and how is that benefiting you?** Helps reach out to leads and the power dialer allows you churn through large volumes and qualify them. The AI transcription isn't always avaliable but that is a very useful tool. ### 39. GREAT FOR EVERYTHING BUT TEXTING **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan S. | Sales Closer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Aloware?** It is a phone dialer that you can use many numbers on and local presence but lack of texting in groups is a downside **What do you dislike about Aloware?** Cant have multiple instances running and recieve calls it will just go to vm. Seems to get stuck often. No Group text **What problems is Aloware solving and how is that benefiting you?** Its a functional dialer but not much else ### 40. Aloware, a simple way to get things done **Rating:** 5.0/5.0 stars **Reviewed by:** Andres T. | Intake Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** With Aloware, I can keep a record of everything I need in the same place. I have all my interactions in order and recorded in case I need them. **What do you dislike about Aloware?** Sometimes when we receive a call, some agents don't receive the prompts right away **What problems is Aloware solving and how is that benefiting you?** Getting in toach with potential clients and making the business grow ### 41. Telecommcare Review **Rating:** 4.5/5.0 stars **Reviewed by:** María José T. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Aloware?** Very user friendly, the admin dashboard shows an extensive amount of info, good customer service **What do you dislike about Aloware?** I run a nearshore BPO and would like to have local numbers available but after 2 years of using Aloware, they’re still not available **What problems is Aloware solving and how is that benefiting you?** Aloware helps our company offer Appointment setting and Elegibility services to US based companies ### 42. Great so far **Rating:** 4.5/5.0 stars **Reviewed by:** Juan A. | Insurance broker, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Aloware?** I like the availability of calling clients with local phone numbers, I’ve had some success and higher pickups rates in the phone calls **What do you dislike about Aloware?** That sometimes the call backs doesn’t go through so I can’t see when I client tries to call me back **What problems is Aloware solving and how is that benefiting you?** The pickup call rates and that’s very beneficial for me ### 43. has some kinks that still need to be ironed out, but overall pretty efficient platform **Rating:** 2.5/5.0 stars **Reviewed by:** Carter H. | New Hire Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aloware?** simplicity of use - integration with hubspot **What do you dislike about Aloware?** amount of time it crashes during a call block and the common issue of not receiving inbound callbacks **What problems is Aloware solving and how is that benefiting you?** it is allowing us to reach out to multiple different businesses using a local outbound phone number. this has increased our connection rate with potential prospects. ### 44. best call tool software solutions known for their user-friendly interface and seamless navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia S. | Appointment setter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** What I like best about Aloware is its user-friendly interface and how seamlessly it integrates with CRM platforms like HubSpot and Salesforce. **What do you dislike about Aloware?** While Aloware offers many great features, minor lags in call quality is somehow quite challenging. **What problems is Aloware solving and how is that benefiting you?** It solve problem related to communication. It help me save time and stay organized. ### 45. Aloware is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Senior Tax Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** That all the contacts are in one place. It is a great contact management system. **What do you dislike about Aloware?** That the phone feature doesn't allow for calls to be merged together. **What problems is Aloware solving and how is that benefiting you?** Aloware is solving the problem of being able to call someone in their local area code making it more likely that they will answer the phone. ### 46. Very efficient and user friendly app **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia N. | Hosting and Onboarding manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Aloware?** Ability to call/text clients and accept calls through Aloware mobile app. The mobile app is the best. **What do you dislike about Aloware?** Sometimes there are glitches with the connection but they are fixed fast by the cs team **What problems is Aloware solving and how is that benefiting you?** It helps me communicate with clients from other countries and chat with them without incurring extra charges ### 47. Works, with flaws **Rating:** 2.5/5.0 stars **Reviewed by:** Melissa S. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** The fact that I can use it on my phone to text and call **What do you dislike about Aloware?** Sometimes I do not get calls, sometimes the text messages disappear and it’s hard to find them **What problems is Aloware solving and how is that benefiting you?** I am able to contact the customers that I need to talk to for work via phone and text ### 48. Good but could use improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I love the abundance of info on each contact when you make call or text. It can be a great tool to grab quick easy info. **What do you dislike about Aloware?** Calls can be pinned to the top of the page or column and won't be unpinned unless I force close the application. Also there are a lot of tabs to see the same info multiple times. It can be a tad redundant. **What problems is Aloware solving and how is that benefiting you?** It is giving an easy to use center for all calls & texts that integrates into my CRM well. ### 49. Aloware has been good aside from issues with the app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** The AI summaries are very nice. Aside from one specific issue I will detail under my dislikes, it is consistent and easy to use. I would like customizable ringtones, though. **What do you dislike about Aloware?** Your desktop app often freezes up when making outbound calls. It never happens on the first call after closing and reopening the app, but any later outbound call is liable to make it freeze up and go blank. This could be an issue unique to me, but if it is not, I recommend devoting resources to fixing this issue, as it is extremely frustrating. **What problems is Aloware solving and how is that benefiting you?** Aloware allows me to quickly tex and call users on our platform. Other contact center platforms I have used have been less reliable and always have had more issues. ### 50. Overall good experience, can sometimes be over complicated **Rating:** 4.0/5.0 stars **Reviewed by:** AJ W. | National account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** The power dialer has been very helpful, I’m able to call a ton of people. **What do you dislike about Aloware?** Getting inbound calls has been difficult to intercept. They often disappear before I’m able to do anything or there is a significant lag. **What problems is Aloware solving and how is that benefiting you?** Amount of people I am able to connect to ## Aloware Discussions - [how can i set up my power dialer](https://www.g2.com/discussions/how-can-i-set-up-my-power-dialer) - 1 comment, 1 upvote - [I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.](https://www.g2.com/discussions/40707-i-was-trying-to-pull-up-recording-of-a-call-i-had-in-aloware-the-other-day-but-it-was-showing-me-some-sort-of-a-server-error-i-kept-trying-but-was-not-able-to-it-does-not-happen-with-every-call-that-i-pull) - 1 comment, 1 upvote - [Can I download the phonebook record and what is the maximum contacts to be saved?](https://www.g2.com/discussions/32769-can-i-download-the-phonebook-record-and-what-is-the-maximum-contacts-to-be-saved) - 1 comment, 1 upvote - [What is the maximum contacts I can add on Aloware?](https://www.g2.com/discussions/32579-what-is-the-maximum-contacts-i-can-add-on-aloware) - 1 comment, 1 upvote - [What other integrations are in the pipeline for Aloware?](https://www.g2.com/discussions/25272-what-other-integrations-are-in-the-pipeline-for-aloware) - 1 comment, 1 upvote - [View Aloware pricing details and edition comparison](https://www.g2.com/products/aloware/reviews?filters%5Bsentiment_snippet%5D=1718292&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A53%3A21+-0500&secure%5Bsession_id%5D=c79422ae-777b-4ab0-91c1-be483367a201&secure%5Btoken%5D=c9f0df7ae8d84212b5f864dad1ac8372045d0500444abd5a111aff5250ffac0c&format=llm_user) ## Aloware Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) ## Aloware Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Machine Learning **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **SMS Platform** - Reporting - Marketing Automation - White Label - Short Codes - API Integration - QR Codes **Generative AI** - Call Routing - Generative AI **Generative AI** - Generative AI - Lead Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **AI - RCS Business Messaging** - AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Aloware Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 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