Aloware Reviews & Product Details

Feedback! AW team is open to feedback and makes their software to work aligned to their client's needs. It makes it super easy to work with them. It's also a friendly user and this makes it easy and fun to work with, the graphs are super useful and the reporting as well. Review collected by and hosted on G2.com.

In the beginning that it was meant for incoming calls only but again, feedback and communication is key, they were open to listen, ask and get things working to either educate our team properly and/or make the necessary changes for a better tool. Review collected by and hosted on G2.com.

It has allowed me to optimize and improve my call center in a completely radical way and everything relates to my call center, in such a way that now waiting times are basically non-existent, since I can perform all operations simultaneously with the call through this application, now I can be able to redirect or record the calls (depending on what I need to do at the moment), and I even have the power to hang up and send a link to finish managing all the requirements via sms, which I think is a pretty great option assuming we need to do something else and the call is not really necessary to solve the problems that the client presents (it is more common than it seems, believe me). Review collected by and hosted on G2.com.

Not all the functions that it has are very easy to manipulate, so they could make them somewhat more intuitive for the user, in addition, the documentation turns out to be somewhat exaggerated, if I want to solve any small questions I must review in several chapters and chapters to be able get a possible solution to my problem. Review collected by and hosted on G2.com.

Being able to see which guest is calling and to be able to differentiate between my personal calls and work calls. Review collected by and hosted on G2.com.

Not having a text message inbox in the app. Not a huge fan of having to go through contacts. We've had some issues with receiving notifications for incoming calls and text messages. Review collected by and hosted on G2.com.

We are big fans of Anoosh, Sohrab and their dedicated, talented team. We have been working with them for the last 2 years on different, ongoing campaigns. From design to implementation, they work tirelessly every week to deliver optimum results. The communication system they created is impressive in terms of it's scope and flexibility. Highly recommended for every business that's looking to expand it's reach. Review collected by and hosted on G2.com.

Some of it may be overwhelming for novice Review collected by and hosted on G2.com.

The design. It's easy to navigate I just wish that the mobile app would look the same or almost the same Review collected by and hosted on G2.com.

Only the mobile app seems and feels old. I wish it can be more updated Review collected by and hosted on G2.com.

Aloware has been a great resource in combining the ideal aspects of a phone system: CRM integration, interconnected extension numbers internally, click to call capabilities for outbound dialing, voicemail/personal line tokenization. Thus far, it's been a great resource to consolidate our multiple departmental phone systems into one Review collected by and hosted on G2.com.

Like any new phone system, there is a learning curve. There are still aspects to this offering i'm not familiar with yet. However, I have been impressed with what i've come across thus far Review collected by and hosted on G2.com.

It has all the core features I need and is constantly being updated. Date is comprehensive. The dashboard looks great and it is very user friendly. I checked out a ton of phone platforms before deciding on Aloware. Most of what is on the market is dated and clunky. The decision was easy in the end. These guys care about presenting functionality in a simple way and I'm excited to see what comes next! Review collected by and hosted on G2.com.

There is not much to dislike in the desktop app. The mobile app is a bit primitive to be honest. But it' still new to be fair and apps take a while to work perfectly even from large businesses. The app layout could def be improved. Mostly the top tabs. I don't like scrolling to see the tabs. Also It seems as though some missed calls are only shown in the "Calls" tab and not the "Missed" tab as well. The "missed" tab should really be a sub tab of "calls". The "new" tab should be renamed "SMS". Review collected by and hosted on G2.com.

Aloware makes our lives much much easier. The power dialer feature that they have allows us to call our prospects efficiently with just the push of a button. Aloware also has a full Hubspot integration feature which is definitely a plus for us. Review collected by and hosted on G2.com.

Nothing that I can think of. So far, I like everything about the software. Review collected by and hosted on G2.com.

I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs. Review collected by and hosted on G2.com.

Because our SDR team is so big, some of the issues that we uncovered took longer than we had anticipated to fix. One of the biggest things we are still currently working on improving is the call reportings. Review collected by and hosted on G2.com.

Aloware integrates seamlessly with HubSpot! Our team really likes that feature because we can directly call from HubSpot and all the activity logs show in the contact card so we don’t have to go back and forth. It’s one of the best integrations we have ever experienced so far. Review collected by and hosted on G2.com.

Nothing major, really. Sometimes the app changes my status to offline even if I don’t want to be set to offline. Review collected by and hosted on G2.com.

The most helpful is all the different types of feature I am able to use with Aloware. Additionally, I love the tracking capabilities since I am able to see many different things like amount of calls, talk time, reminders, texts, etc. Review collected by and hosted on G2.com.

I dislike the fact that the user interface isn't as friendly as it could be. Not only that but sometimes Aloware will freeze up and/or not allow me the correct capabilities. Review collected by and hosted on G2.com.

We can keep our lines open 24 hours, the auto-recording of calls is also very useful. We can keep a directory. Review collected by and hosted on G2.com.

The numbers are receiving spam/marketing calls. There is a slight delay when answering a call through the phone app. Review collected by and hosted on G2.com.

Everything is smooth-sailing and easy to use. The day we got started with Aloware, we didn’t have a hard time because our existing data were all synced with our Hubspot data. I didn’t have to switch tabs every now and then when I’m in Hubspot. Review collected by and hosted on G2.com.

So far, so good. I love everything about it. Review collected by and hosted on G2.com.

Because the app works in the cloud, we were able to move from our office to home in just a few minutes which is great for us as employees because it means we can still work even if the world is on lockdown. We didn’t experience any downtime at all. Review collected by and hosted on G2.com.

Not really a concern for me but I think the interface of the app needs improvement. Review collected by and hosted on G2.com.

The Aloware team is very responsive to my company's needs and is eager to hear feedback and implement new features based on our input. The dialer is very intuitive and feedback from the sales development representatives is good. I enjoy how easily it is to access previous calls and even listen in on current ones. The software is very built out with a variety of useful applications. Review collected by and hosted on G2.com.

Aloware is still a relatively new company and therefore naturally has some kinks to work out Review collected by and hosted on G2.com.

Our short term rental company loves Aloware because it's seamless, our VAs think it's intuitive, and the platform is very stable. We have been able to reduce costs associated with customer service by 50% by incorporating VAs into our business through Aloware's platform. Review collected by and hosted on G2.com.

There is not much to complain about. Any feedback I do give is taken seriously and turnaround time on new features is very fast. They've come a long way since their beginning and now they offer a very competitive software for their customers. It will continue to be an asset to our growth a company. Review collected by and hosted on G2.com.

Managing everything in one system is insane! We never thought it’s possible until Aloware. We’re a small startup and our business is growing and Aloware just gave us the right tools to keep up with growing customers. Review collected by and hosted on G2.com.

Minimal app glitches, but overall, none. Review collected by and hosted on G2.com.

Aloware has been so patient with us. From demo to trial to finally purchasing the product, they helped us every step of the way. They are attentive and answer all of our questions about the product. Review collected by and hosted on G2.com.

I wish their app is much better but I know they continuously improve it whenever possible. Review collected by and hosted on G2.com.

The features, I love that it has an app and desktop view. I enjoy reviewing the overall summary and ability to make my line busy etc. Review collected by and hosted on G2.com.

I miss calls and I don’t like the end wrap up feature (I understand the use) but forget about it. It’s a little difficult to navigate. Review collected by and hosted on G2.com.

The overall design contributes to the overall convenience when using the tool. Everything you need is laid out properly in a way where you would see everything that you need in a categorized manner. Aloware is the kind of tool where even beginners and people who has low computer literacy would be able to understand and use. Review collected by and hosted on G2.com.

The only area where Aloware should improve is its transfer system. Beginners might have a hard time understanding how to transfer a person to another using the current transfer system. Review collected by and hosted on G2.com.

Setting up this call center software is so easy! We were able to deploy this system in less than a day to all of our agents, which helped us move to a work-from-home setup. Also, their customer support team is so amazing! They are very quick to answer all of our queries. Review collected by and hosted on G2.com.

I don’t see anything I dislike at the moment. Review collected by and hosted on G2.com.

How it predicts if your outbound call is landing to a voicemail is a different kind of sorcery, but it really works! We’re so thankful for it. We had more time now attending to real calls. Review collected by and hosted on G2.com.

Nothing to dislike here. But it will help other users if more guides were provided to us to understand the software easily. Review collected by and hosted on G2.com.

I run a mid-sized firm focused on personal injury and employment law. Our biggest problem has been doing follow-ups with leads over a long period of time. Its easy for our team to lose track of all the leads coming in that we've paid for and they are lost. Aloware changed this for us, we’ve put our follow up sequences on autopilot! The software automatically calls each lead as many times as we'd like until we get connected. Review collected by and hosted on G2.com.

Nothing to dislike. Everything is constantly being updated to best use Review collected by and hosted on G2.com.

The power dialer feature is amazing. You just load a bunch of contacts into your dialer and the tool calls them for you. You can voicemail drop, email and text all from the same place. You can connect the CRM as well so everything takes place in one spot rather than having to use several softwares. Review collected by and hosted on G2.com.

There are a few frustrating things and learning curves on the software. You can't answer an incoming call when you have an active call que on the power dialer which is probably the most annoying thing. It does require pretty strong internet strength so it's a bit unreliable as we are working remote. Review collected by and hosted on G2.com.