When I have issues and/or concerns, Alora customer support always strives hard to help me to the best of their abilities. Their concern towards their clients is genuine and I'm really thankful that our company chose Alora as our EMR system. I also appreciate that Alora is open to suggestions and criticisms. Review collected by and hosted on G2.com.

There are times when Alora is down and it affects our operations negatively. Also, every day we experience bugs "Something Went Wrong" pops up, negatively impacting our clinicians' charting when seeing patients. There are also some random bugs and glitches that we have to deal with every now and then. Thankfully, Alora's customer support team is quick to address these concerns. They work hand-in-hand with their IT department and I really appreciate that. Finally, there is this one instance where our therapist had to delete one of her notes and recover the other. The task had been made daunting and I feel like it could've been made easier. Also the fax confirmation tracker is sometimes not accurate. I receive calls from referral sources indicating that they have already faxed the referral, but there is a delay in hours (not minutes) for the referral to pop up. Also some of the reports are showin inaccurately (Average Daily Census Report, Profit Loss Claim, etc). These reports are important for us to make business decisions and it would be great if Alora can revisit all the reports available and make sure they're 100% accurate. The Billing Dashboard widget also could be improved by adding filter options. Right now it is including our Home Caregivers and Hospice Offices. So there is a lot showing up in our billing dashboard right now. Review collected by and hosted on G2.com.

The way each rep have the knowledge and the way when ever there is an software issue they arrange meetings to discuss and come up with the solutions to meet our needs Review collected by and hosted on G2.com.

There is nothing I dislike when ever there is an issue they fixed it, no complains they are the best that is my opinon Review collected by and hosted on G2.com.

Alora is state of the art software on its own, but the service you receive from their support staff is compared to none! I am always amazed at the knowledgeable staff , and their willingness to assist. Pam has been extremely helpful each time we call, we are new uses to the software and she has been patient and resorceful as we go through our learning curve. I dont know how we ever managed our agency without the ALORA software. Learning curves are always hard to manage but with the support you receive from the support / technical team makes this process easier to navigate through. Review collected by and hosted on G2.com.

there is nothing i dislike about the software, it is user friendly and they have daily trainings that are useful and convenient. Review collected by and hosted on G2.com.

Ease to create Plan of Care plus from OASIS D1 with just one click, POC driven nursing and therapy notes, ability to schedule and track all planned services, detect visit time conflict, easy to track first and second 30 day billing periods with 5 day recert window.

Easily capture patient and caregiver signature. With Alora you can check physician NPI/PECOS, track Lupa threshold report. Review collected by and hosted on G2.com.

I just love this software as a nurse and as a DON. Review collected by and hosted on G2.com.

Alora is easy to use and it holds a ton of information in one place. We do all of the computer charting for our patients and all of the scheduling. We also keep all of the employee records in Alora. AloraMail is great because it's HIPPA compliant and we can attached nurses notes for corrections. I love that Alora sends a text to the nurses when they have an AloraMail message to view. Another thing that I like is that Alora is highly customizable. The very best part of Alora is the customer service. They are all outstanding and I almost never have to wait. Review collected by and hosted on G2.com.

When you want to look at a long list of things like patients or medications you have to select the option to view more than 10 items per page every time you go to that list. So when I'm updating a med list I open one to fix it then go back to the list and either select to see more or remember what page that med was on.

I use the pediatric assessment a lot and it's long. It has a lot of pages that I don't use because all of my interventions and goals are in the Plan of Care. It seems like the assessment is modeled after OASIS even the "non-oasis" adult assessment. Review collected by and hosted on G2.com.

The fact it has a very intuitive dashboard Review collected by and hosted on G2.com.

The fax feature is a bit expensive. Cost effective fax would be better Review collected by and hosted on G2.com.

Alora has great scheduling and charting systems as well as reports for billing and payroll. Overall very easy to use and any time I have an issue support is always a huge help. Review collected by and hosted on G2.com.

Some of the setting can be complicated but once you figure them out its a breeze. Review collected by and hosted on G2.com.

Being able to keep so many different files and things in one place. Instead of having to dig through physical files to find something. I can easily pull it up in Alora instead of going through lots of paper in drawers. Review collected by and hosted on G2.com.

Being there is so much in Alora. Sometimes it can get confusing while you are trying to figure things out. Once you learn it, retaining it is not to hard being that it all makes sense in the end. Review collected by and hosted on G2.com.

User-friendly software. Customer support staff knowledgeable and answers the questions to our satisfaction. Even if there is an unresolved issue, the turnaround time with the solution is short. , Whenever new modules have been added or launched, there is a detailed explanation provided along with it Emails are promptly responded to. Highly customizable software. Review collected by and hosted on G2.com.

Because the software is highly customizable, it is not easy for nursing staff to grasp the flow. Also, the staff finds it difficult to comprehend to add phrases and parameterize them. Incident Report template is missing. Nurses use communication log to report incidents and they tend to miss important details. Review collected by and hosted on G2.com.

I have been in home care for over 25 years and have never seen such comprehensive and supportive customer service. We work with many customer service staff but Terence is by far the most amazing. Alora as an EMR is very thorough and works very well for our field clinicians and our office and support staff. Great product and amazing customer service. They truly listen and make adjustments and enhancements to the system to better the system. Review collected by and hosted on G2.com.

I do not see a downside to this product. Review collected by and hosted on G2.com.