KB

Kristine B.

Board Member

Small-Business (50 or fewer emp.)

11/10/2025

"Effortless to Use and Highly Satisfying"

5/5

What do you like best about Fax.Plus?

Easy to use, fast. Everything was understandable. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

Maybe price could be lower for the customers. Review collected by and hosted on G2.com.

BW

Brent W.

Senior Software Developer

Mid-Market (51-1000 emp.)

4/3/2025

"Well Documented API"

4.5/5

What do you like best about Fax.Plus?

The multiple sources of guides and documentation were helpful in getting set up. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

I found a couple spots where I would get an error code returned, but no error text. I had to contact support to sort it out, it all made sense and they were very helpful, but we could have saved a support ticket with improved error responses. Review collected by and hosted on G2.com.

DB

Debbie B.

Owner

Small-Business (50 or fewer emp.)

2/21/2025

"Reliable and user-friendly"

5/5

What do you like best about Fax.Plus?

I have used Fax.Plus for several years in my tax business. It's necessary for me to have a fax number for various reasons. Fax.Plus is much less expensive than paying for a land line. I like that they gave me a fax number with my local area code. They send me an email each time a fax comes in or is successfully transmitted. It's been very reliable, and the price is right. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

I haven't disliked anything about Fax.Plus. It meets my needs. Review collected by and hosted on G2.com.

What problems is Fax.Plus solving and how is that benefiting you?

I own a tax business, and I often have to communicate with the IRS to resolve taxpayer issues. The IRS agent will ask me to fax a copy of the Power of Attorney that is signed by the taxpayer before they will discuss the issue with me. They'll ask for this while I am on the phone with them, and they'll put me on hold while they wait for the fax to arrive. This phone conversation usually comes after waiting on hold to speak to an IRS agent for an hour or more, so I don't want any problems that will cause them to end the phone call. I need the fax service to work when I need it to work without any delay. I haven't experienced any delays with Fax.Plus. It has been very reliable for me. Review collected by and hosted on G2.com.

DR

David R.

IT Administrator

Mid-Market (51-1000 emp.)

4/1/2025

"Fax Plus Ease of Use"

5/5

What do you like best about Fax.Plus?

The Fax.Plus platform makes it very easy for all of our staff to send faxes from their Outlook client. As the IT Administrator, I rarely have to be involved, as the product just works.

When reaching out to Fax.Plus support, I always receive a timely response that usually fixes our problems.

Fax.Plus integrates seemlessly into our Entra ID, provisioning user account automatically. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

So far, I have found no downsides to Fax.Plus Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/18/2025

"Disappointed"

0/5

What do you like best about Fax.Plus?

There is a HIPAA compliant option is available. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

After being a customer for years, I am very disappointed in how they handled my recent complaint. This is the second time they have made a billing error which I could not resolve directly with their customer service team. I would not recommend them to others. Review collected by and hosted on G2.com.

KP

Kane P.

IT Consultant

Small-Business (50 or fewer emp.)

3/3/2025

"Fax.Plus is a game-changer and a reliable tool for online faxing"

5/5

What do you like best about Fax.Plus?

Super easy to use and packed with features like email-to-fax and local/international numbers Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

Verification of official documents takes a bit of time. Review collected by and hosted on G2.com.

What problems is Fax.Plus solving and how is that benefiting you?

Fax.Plus solves our global faxing challenges by enabling us to receive faxes from clients worldwide seamlessly. As an online fax service, it eliminates the need for physical fax machines, streamlines communication, and ensures secure, HIPAA-compliant document handling. This has significantly improved our efficiency, reduced costs, and made it easier to manage international client interactions—exactly the solution we needed. Review collected by and hosted on G2.com.

UI

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

12/19/2024

"Fax.Plus Easy and Simple"

5/5

What do you like best about Fax.Plus?

Fax.Plus is an excellent product for the casual user or for the small business that is relying on smart phones to be mobile, but still need a way to send a fax for supplies, confirmation of signed documents or has a limited need to fax. As an senior individual with only smartphones at home this is exactly how I use the application, to send signed documents to building suppliers and my health care insurer. The registration was simple and straight forward. The security includes 2FA TOTP, and the customer service help messages are nearly instantenious. The convience of the website and the mobile app automatically syncing all my faxes in one place is exactly how I like to organize my work, when at home and on the go. Thank you Fax.Plus for making such a great product. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

There really isn't anything that I'm unhappy with about the service, website, or mobile app. The only thing to consider is if a low cost monthly plan for individuals who fax less than 10 pages per month could be created. I'd be willing to pay $1.99/month or $15/year for that plan. Review collected by and hosted on G2.com.

CB

Curtis B.

VP Marketing

Small-Business (50 or fewer emp.)

4/8/2025

"Fax.Plus - An Outstanding Online Fax Service"

5/5

What do you like best about Fax.Plus?

Straightforward interface, ease of use, reliability. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

Platform is so good I cannot think of anything we dislike. Review collected by and hosted on G2.com.

KT

Ken T.

Information Technology Specialist

Small-Business (50 or fewer emp.)

3/17/2025

"A great and simple service. And that's all it needs to be."

5/5

What do you like best about Fax.Plus?

It's a great and cheap service that allows you to have a fax line. We normally used this for getting documents from doctors offices that refused to email or didn't have a secure email portal.

When we decided to start a private practice, we had to get a HIPAA-compliant phone system, and as part of that, FAX is included. Getting rid of Fax Plus was just a consequence of feature bundling. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

The price slowly crept up. The sweet spot was definitely around 5/mo. Review collected by and hosted on G2.com.

UL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

2/24/2025

"Fax.Plus is an effective, efficient solution"

5/5

What do you like best about Fax.Plus?

I am an attorney and the legal system in the United States still requires some small amount of faxing. Fax.Plus made it simple for me to send and receive faxes right out of my email efficiently, and keep digital copies of documents I had sent and received. I did not need to fax often, so it was great that the service was so simple to use. Review collected by and hosted on G2.com.

What do you dislike about Fax.Plus?

I did not really have any issues with the service, so there is nothing I disliked. Review collected by and hosted on G2.com.