--- title: Fax.Plus Reviews meta_title: 'Fax.Plus Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Fax.Plus works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 60 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Fax.Plus Reviews **Vendor:** Alohi **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 60 ## About Fax.Plus Fax.Plus is an extremely secure HIPAA and SOC 2 Type 2 compliant online faxing solution for businesses of all sizes, from large enterprises to SMEs and even individuals. Fax.Plus Features: • Extremely easy to use with availability on multiple platforms, including web, mobile, email, and more. • Set up team with the option to assign one/multiple fax numbers to one/multiple members. • Programmable fax API to integrate online fax functionalities into your own software. • Compliant with the world’s strictest data regulations such as ISO 27001, SOC2 Type 2, … • HIPAA compliant faxing solution for healthcare providers to transmit individuals’ protected health information (PHI). • Data encryption in transit and at rest. • Date residency to meet all your data compliance requirements. • Extensive integrations: Slack, Zapier, Google Workspace, Microsoft, ... • Single Sign-On (SSO). See the full features set here: https://www.fax.plus/features ## Fax.Plus Pros & Cons **What users like:** - Users value the **affordable and efficient faxing services** of Fax.Plus, praising its HIPAA compliance and reliability. (15 reviews) - Users love the **ease of use** of Fax.Plus, appreciating its intuitive features and quick customer support. (13 reviews) - Users find Fax.Plus to be **easy to use** , appreciating its intuitive navigation and helpful customer support. (7 reviews) - Users appreciate the **quick and helpful customer support** offered by Fax.Plus, enhancing their overall experience. (6 reviews) - Users value the **affordability** of Fax.Plus, finding it a cost-effective solution for their faxing needs. (5 reviews) - Reliability (5 reviews) - Remote Work (4 reviews) - Security (4 reviews) - Users appreciate the **setup ease** of Fax.Plus, finding it intuitive and quick to implement. (4 reviews) - Efficiency (3 reviews) **What users dislike:** - Users find the **expensive pricing** of Fax.Plus cumbersome, especially for essential HIPAA compliance features at higher tiers. (5 reviews) - Users are frustrated with **fax usage tracking** that inflates page counts, impacting their efficiency and costs. (4 reviews) - Users face **import limitations and unclear error messages** that complicate the faxing process and frustrate efficiency. (3 reviews) - Users express disappointment in the **poor customer support** , facing unresolved issues and limited live assistance options. (3 reviews) - Users face persistent **billing issues** that lead to frustration and dissatisfaction with customer service responsiveness. (1 reviews) - Users often face **error code issues** without clear messages, leading to unnecessary support inquiries for clarification. (1 reviews) - Complex Usability (1 reviews) - Feature Limitations (1 reviews) - Limited Customization (1 reviews) - Outdated Information (1 reviews) ## Fax.Plus Reviews ### 1. unreliable and waste of money **Rating:** 0.0/5.0 stars **Reviewed by:** Peter C. | attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Fax.Plus?** I didn't like it at all. If anything, maybe the interface which is minimal. and not sufficient. **What do you dislike about Fax.Plus?** I switched to Fax.Plus expecting a reliable business fax service, but it turned out to be one of the most frustrating software experiences I’ve had. Our law firm primarily faxes documents to the IRS and other government agencies. With our previous provider, these transmissions generally went through on the first attempt. With Fax.Plus, first attempts frequently failed, requiring us to resend the same fax multiple times before it would finally go through. When I contacted support, the response was essentially that IRS fax lines are busy and that I should send faxes during off-peak hours, break documents into smaller batches, wait between retries, or enable automatic retries. None of those are realistic solutions for a professional office handling time-sensitive tax filings during normal business hours. A fax service should reliably handle standard business use cases—not require customers to reorganize their workflow around its limitations. Even worse, enabling auto-retry simply consumed additional pages from our monthly allotment while repeatedly attempting the same failed transmission. That shifts the cost of the product’s reliability issues onto the customer. After concluding the service wasn’t suitable for our practice, I requested cancellation and a prorated refund shortly after signing up. Despite acknowledging that engineering would investigate the issue, the company refused any prorated refund because of its annual subscription policy. Support representatives were polite, but the outcome was disappointing: practical concerns were met with generic troubleshooting advice instead of a meaningful solution, and the company stood behind its refund policy despite unresolved reliability issues. If your business depends on dependable fax delivery—especially to government agencies where failed transmissions can have serious consequences—I cannot recommend Fax.Plus. **What problems is Fax.Plus solving and how is that benefiting you?** It isn’t solving anything for me. ### 2. Disappointed **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Fax.Plus?** There is a HIPAA compliant option is available. **What do you dislike about Fax.Plus?** After being a customer for years, I am very disappointed in how they handled my recent complaint. This is the second time they have made a billing error which I could not resolve directly with their customer service team. I would not recommend them to others. **What problems is Fax.Plus solving and how is that benefiting you?** Online faxing to reduce paper. ## Fax.Plus Discussions - [How does fax Plus work?](https://www.g2.com/discussions/how-does-fax-plus-work) - 1 comment - [How many pages can I fax with fax Plus?](https://www.g2.com/discussions/how-many-pages-can-i-fax-with-fax-plus) - 1 comment - [What are the features of fax?](https://www.g2.com/discussions/what-are-the-features-of-fax) - 1 comment - [View Fax.Plus pricing details and edition comparison](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A52%3A08+-0500&secure%5Bsession_id%5D=933dd0aa-4eaa-4fc1-a80d-a9d4986bf901&secure%5Btoken%5D=cd912d68bb5d062e9d2f371ece2c3744e6d69a8bce93c5eaabb173bbd7651a4b&format=llm_user) ## Fax.Plus Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) ## Fax.Plus Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top Fax.Plus Alternatives - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (226 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [CocoFax](https://www.g2.com/products/cocofax/reviews) - 4.6/5.0 (184 reviews)