AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/12/2019

"Very helpful & communicative in the beginning, but several issues arose after the launch"

2.5/5

What do you like best about Almabase?

I really appreciate having one platform for all the various activities of our program and perhaps most importantly the map showing where all our alumni reside. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

The response rate from the team had been very slow for a few months after we launched the platform and it felt like we were given a lot of attention until we signed the contract / designed the platform, but were then left on our own without much communication. We've also had a number of issues we had to troubleshoot on the platform. Review collected by and hosted on G2.com.

Recommendations to others considering Almabase:

Make sure you think through all the process and communications elements you need from a platform. For us, certain limitations of the platform were crucial and made it tough for us to advocate for its effectiveness since people weren't using it much. It's not necessarily Almabase's issue, but we would have benefited from a more thorough review of their capabilities. Review collected by and hosted on G2.com.

What problems is Almabase solving and how is that benefiting you?

We have a growing community of alumni from our fellowship program and wanted to find a way to keep everyone connected. Unfortunately, the platform hasn't been very effective so far. This is partly on us and the time it takes people to familiarize with/adopt a new platform, but it also has to do with the fact that the platform is not doing some pretty basic things we needed (e.g., sent notifications when people upload their stories) to keep them engaged. Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Mid-Market (51-1000 emp.)

2/4/2019

"Great for Small Community"

4/5

What do you like best about Almabase?

Almabase is great for a small, independent school community. It greatly helps us manage alumni contact information and data. We are working directly with Almabase to better adapt their program to fit our needs.

I started in my position a week after my company launched with Almabase and their team was incredibly thorough in working with me to adapt to Almabase. They had just taken the time to set up our portal with my predecessor and they took more time to explain everything to me. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

We wish Almabase would connect with more Blackbaud products as we use eTapestry and cannot directly update data between the two systems. We understand that this is something they are working on and will take time to be compatible with every different donor database system. Review collected by and hosted on G2.com.

Recommendations to others considering Almabase:

Although it takes time to learn the ins-and-outs of Almabase -- there are so many components, it's truly endless what you can do -- the customer service experience is out of this world. There is always someone on standby to answer questions and if they don't know the answer, you'll have one within 48 hours at the very latest. They're always willing to listen to feedback to make the program better fit your needs and they are constantly sharing best practices from other organizations that have been using the product for a long period of time. It's amazing that they have connected us with other like-sized schools to get their feedback on Almabase and to see how they're using the product differently than us. Review collected by and hosted on G2.com.

What problems is Almabase solving and how is that benefiting you?

Almabase is assisting us in keeping track of data and connecting with Alumni. It is also assisting in managing our mentorship program. The customer service at Almabase is fantastic and they are consistently working with us to make updates and adapt the product to our needs. Review collected by and hosted on G2.com.

LL

Louise L.

Foundation Manager

Fund-Raising

Mid-Market (51-1000 emp.)

2/4/2019

"It's getting better and better"

4/5

What do you like best about Almabase?

Almabase initially interested us because of the ability to have an all-in-one approach to our alumni communications, integrated database (behind the scenes) and a fancy front website. The team have been working with us to continually improve our end and they've been working hard to improve their back - end for our data purposes. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

Sometimes I find the time lag between the UK and USA takes a while for us to get a response, if urgently needed! Review collected by and hosted on G2.com.

BC

Brian C.

Database Administrator

Small-Business (50 or fewer emp.)

2/5/2019

"The Best of the Bunch!"

5/5

What do you like best about Almabase?

The seamless moving capabilities within the online platform provides quick access to menus and features of all sorts. The DataStudio and various Settings provide ample opportunities to ascertain data and set up needed or required parameters. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

There are no on-the- fly Website Theme Templates to choose from and/or to toggle back and forth. Review collected by and hosted on G2.com.

What problems is Almabase solving and how is that benefiting you?

We are able to organize our Alumni within one very attractive interface, especially a web-based interface accessible from a PC, Mac, iPhone or Android device from anywhere in the world. This is well worth it. What's more, there are feature we are looking forward to using very soon - email campaigns etc... Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

2/5/2019

"I work at a school who uses almabase and I am an alum of the school as well."

3.5/5

What do you like best about Almabase?

I am a big fan of the communication capabilities and the user friendly interface to create emails. Also, I love being about to access information on classmates and teammates at the touch of a button Review collected by and hosted on G2.com.

What do you dislike about Almabase?

I dislike that not everyone registers all of their information. I wish more information would be required for a profile. Review collected by and hosted on G2.com.

Recommendations to others considering Almabase:

Work closely with the staff. Be sure that all constituents understand the capabilities of Almabase. Be sure you communicate with the group who you are reaching out to and let them know what Almabase is being used for. Review collected by and hosted on G2.com.

What problems is Almabase solving and how is that benefiting you?

We are solving communication issues. We are able to send newsletters with ease to cleaner data enter by the constituents. We have realized many alums have not received as much information as we would have liked. Review collected by and hosted on G2.com.

CN

Carleen N.

Director of Community & Alumni Relations

Higher Education

Mid-Market (51-1000 emp.)

2/4/2019

"Very Positive experience with Almabase"

5/5

What do you like best about Almabase?

I really like how easy it is to use Almabase and they give you so many options of different ways to connect with Alumni. If you have a problem with something they get right on it and get it fixed right away. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

I have not found anything I dislike, we would like it if it would allow us to take a donation right away instead of directing us to another company to take the payments. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/4/2019

"Great Product"

5/5

What do you like best about Almabase?

I love how user friendly Almabase is and how perceptive they are to feedback. Their customer service is great, and they continue to update their site which continues to provide our alumni with new and exciting ways to engage. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

Nothing - any problems we have found are always quickly responded to and taken care of! Review collected by and hosted on G2.com.

Recommendations to others considering Almabase:

This is a cost-effective tool to allow your alumni to engage with not only institution, but more importantly, one another. Review collected by and hosted on G2.com.

What problems is Almabase solving and how is that benefiting you?

We primarily utilize it for events & communications, both of which ultimately bring people onto the platform to hopefully increase their engagement. The latest benefit we are seeing is the option to let our alumni form groups based on their experiences at our college. Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Enterprise (> 1000 emp.)

2/5/2019

"Almabase User Review"

4.5/5

What do you like best about Almabase?

I love the user friendly design and quick set up features. There is close to no learning curve and the application makes it super simple to get started using. I felt like I was really getting a strong understanding of the functionality right away and kept me engaged. The more I use the software the more I am truly understanding all of its capabilities and functionalities. It's an exciting product to use and I can't wait to keep engaging with it. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

I would like a more strengthened option on mobile so I don't lose the same features when I'm using it on the go. It's not ideal to use my phone but most of the time I don't have a choice. This doesn't mean I had a overall negative experience utilizing a mobile platform, I just had such a positive experience using my computer I would want just as great or better experience overall using my phone. Review collected by and hosted on G2.com.

Recommendations to others considering Almabase:

I think you and your team should highly consider at least trying out this software. My company has seen results almost immediately and really has put us in a more competitive position. Of course everything is a numbers game and Almabase in that equation is a clear winner overall. Review collected by and hosted on G2.com.

What problems is Almabase solving and how is that benefiting you?

Functionality and access is something hard to perfect but that almabase has really helped. Finding individuals and helping them engage is important. It really has revolutionized how we do business on so many different levels and facets. Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Mid-Market (51-1000 emp.)

2/4/2019

"Easy to use platform and great customer service"

5/5

What do you like best about Almabase?

It is a tie between the Almabase platform and their great customer service. The website platform is very intuitive, nicely designed and easy to use. AND . . . whenever I do have a question and reach out to Almabase, they are very quick to respond and spend as much time as I need helping me understand an issue. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

Since I am responsible for the brand at my school, I would like to have the opportunity to have control over the colors throughout the site. We are fairly new, so I don't even know if this is possible; however, I would want to make sure that the headings and fonts are not easily changed be someone editing or creating a particular page. Review collected by and hosted on G2.com.

Recommendations to others considering Almabase:

Having a "one stop shop" for everything alumni certainly makes sense and we're hoping that it'll help us to manage and stay connected with our over 12,000 alumni. Review collected by and hosted on G2.com.

What problems is Almabase solving and how is that benefiting you?

As I said, we are fairly new, but we are trying to have everything "alumni" in one place. That means collaboration, reconnecting, donations, news, events, etc.! Plus, we like the fact that an alumnus needs to log in so that we are able to capture important email addresses. Review collected by and hosted on G2.com.

KH

Kaleigh H.

Alumni Relations Officer

Fund-Raising

Mid-Market (51-1000 emp.)

2/4/2019

"Almabase has radically improved our alumni outreach about a decade forward."

5/5

What do you like best about Almabase?

Almabase is exactly what we want and need. We could not be more thrilled for the incredible customer service and features their intentional team offers. They are always willing to listen to feedback and work with you to strategically alter their services to fit your alumni needs. Review collected by and hosted on G2.com.

What do you dislike about Almabase?

We have not run into a major issue with Almabase in our partnership. Review collected by and hosted on G2.com.