We had a great experience with Almabase. The platform was user-friendly and enabled us to exceed our financial goal during our online giving campaign this year. The customer service provided by Almabase was excellent (Sarita and Suhail), and they worked to answer questions and offer solutions in a dynamic environment. The Almabase giving page also worked with our existing payment processor (BBMS) to provide an optimal gift upload and reporting experience. Review collected by and hosted on G2.com.

Customization of the existing platform was limited in certain situations. Ideally, the scrolling image tiles would default to a separate image (other than the banner image used in the design template). When recreated as a scrolling donor tile, the small banner image became redundant and hard to see. Additionally, we found it unfortunate that donors had to “opt-in” for a tribute gift instead of making that a feature a default in programming. Despite a few challenges, the Almabase team was very accommodating and responsive to our needs during and after the campaign. Review collected by and hosted on G2.com.

From the very beginning, Almabase and their team have been very supportive and focused on the success of our alumni program. The setup and rollout was quick and seamless and the various tweaks and adjustments that we have requested over the years have been met with openness and a "can do" attitude. The Almabase platform has made my job so much easier whether it's managing events or sending out segmented communications to a wide range of alumni groups. Keep up the great work Almabase! Review collected by and hosted on G2.com.

Very little to complain about. Customization of the actual platform is somewhat limited but when I have reached out and requested certain changes, the Almabase team has been very accommodating and met my requests. Review collected by and hosted on G2.com.

Almabase simplifies configuring events and delivers a much more user-friendly experience for our constituents than any platform we have used in the past. Review collected by and hosted on G2.com.

As with any new platform, some internal process adjustments are necessary, but the Almabase technical support team is very responsive and helped us through these transitions. Review collected by and hosted on G2.com.

Almabase reached out to us wanting to see if their product would be a good fit for us. As we were facing the pandemic of COVID-19, our department was facing some challenges such as postponing all in-person events and travel. We found that the event platform was going to fit our needs for the transition to all virtual events. Almabase's cohesive event platform allows us to run virtual events smoothly. We also are confident that we have a handle on all aspects of our events. From registrations to communication, and to some automation. The email communication feature, as well as the data collection, is straight-forward and can help update your alumni database with the new and necessary information for your advancement/alumni division. The support of our Customer Success Manager is also a huge plus. While there are times where we may find some challenges within the program, our manager tries to locate every possible avenue to see if our challenge can have a solution to it. In many cases, there is always a solution or even so an update to the platform. Review collected by and hosted on G2.com.

The only downside we had was the transition period. Originally our past email communication platform we had to hit "save" every time we wanted to save it. Almabase automatically saves your work and would at times, exit out of creating the email. While no data was lost, this was a habit I had tried to break. Additionally, some features like "Allow guests to register without logging in or signing up" is turned on, so the registration process may take a little longer if you do not turn it off. While this has already been submitted for feedback, reporting my monthly reports is tedious having to go into each email sent to get the open rate and click-through rate. Even when you are on the main page, hovering your mouse over an email report automatically shows the percentage of open rates, and we also report the number of people who open our emails. Review collected by and hosted on G2.com.

We started using Almabase in the fall of 2020 as we have pivoted to all virtual events. Using this platform to keep everything consistent, track registrations, event details and guest communication has been amazing. The support team we've been assigned from the start has been so helpful. It's reassuring to know that we can ask any question and get an answer right away. My favorite aspect has been the set-up. It has been very easy to learn and our team can easily work together to get all the components of the event and registration complete in a short amount of time. Review collected by and hosted on G2.com.

It is unfortunate that we still have a percentage taken from the ticket prices. However, that is typical across the board, so I guess that is an overall dislike for all registration platforms. Review collected by and hosted on G2.com.

Krishna was a true pleasure to work with and Almabase was amazing! During Covid, it helped us to reach our $75,000 goal within months. The platform was very informative about our donors . Donors loved how user friendly it was also. Best support from Krishna is what made this expeirence incredible! Thank you! Review collected by and hosted on G2.com.

There were not really any dislikes. We truly loved it! Review collected by and hosted on G2.com.

The team is always available to provide customer support, and that support is always excellent. Also, the platform is very user friendly. Review collected by and hosted on G2.com.

The giving pages that we create on the site are not as customizable as we would like. There is a black screen over the banner photo that we cannot remove. We would organize the columns and panels differently given the option. That said, what they have built is still wonderful. Review collected by and hosted on G2.com.

Almabase has been a necessary addition to our alumni association as we seek increased engagement, especially during the COVID-19 era.

The ability to bring alumni together on a platform has been ideal and allows for an "exclusive" benefit for our membership.

The team, specifically Krishna and Pranay have been a great help customizing the site to our needs.

Our team is small and volunteer, and as someone who is tech-challenged, I was still able to "create" the site with their continued help.

The giving pages, recurring donation option, event management and map are some of my favorite features that add tremendous value.

Overall we look forward to using this platform as our one-stop-shop for alum and supporters of our Academy. Review collected by and hosted on G2.com.

-The salesforece integration is not an integration at all. It only communicates basic details, like name and contact info. This was not communicated clearly during our initial conversation regarding our needs. However, the team is in the process of expanding that integration. I'll give a follow-up review once that's completed.

- The mobile view is less than desirable, and an app would make this platform so much more valuable as most members are on their phones more than computers—especially when visiting the campus for events.

- An e-membership card with a barcode and individual ID, that can be used in a mobile wallet would be a great addition, especially when checking in for events, purchasing items, etc.

- Admin rights can be built out a bit more.

- Overall the pro's outweigh the cons but will give a follow up review as we are only 5 days into the launch. Review collected by and hosted on G2.com.

Almabase has an intuitive and easy to use administrative backbone that makes the management of community members a breeze. The platform takes you by the hand and leads you through the process of setting up events, job posts, form creation, and campaign page setup. Review collected by and hosted on G2.com.

On occasion, I have run into minor issues related to how Almabase works on the programming side, but the technical team is always ready to help me find a solution to meet my needs. My one complaint is that the system will sometimes place a different name in a dynamic name field than the one I identify when composing a group email message. This happens because the email address I submit in conjunction with a specific name is used by another individual (usually when a married couple shares an email address). So, I might be trying to send an email to Jane Doe but the system will override Jane's name and substitute John Doe because his is the profile associated with the email address I entered. When sending messages like this, I have to remove the dynamic name personalization feature so that I don't send a birthday greeting to John Doe that is intended to go to Jane Doe. Beyond this, I absolutely love what I have been able to do with Almabase since we established our partnership a little over three months ago. Review collected by and hosted on G2.com.

Almabase has continued to evolve over the past three year to become an all-encompassing product to connect with Alumni, past faculty, and current students. The support from the Almabase team might be the best feature though! They have been super helpful with every step along the way! Review collected by and hosted on G2.com.

They have expanded so quickly that we have changed account reps once. Overall not a large turnover considering the support they offer. Review collected by and hosted on G2.com.