We appreciate the ability to message anonymous feedback providers. This helps clarify their responses and collect any additional details. The case management assignment also helps ensure ownership and timely responses. Review collected by and hosted on G2.com.
The analytics and reporting functionality are pretty general and it would be helpful to have more advanced. Some of the UX on the case management can be confusing -- it will just stop showing cases after a month-- but they are quick to make adjustments when you provide feedback. Review collected by and hosted on G2.com.
