involved in power projects having a centralized system like Alloy navigator to manage the IT assets , is very beneficial. This ensure the smooth operations in our projects, we can track assets efficiently. Review collected by and hosted on G2.com.

This is not suitable for beginners and need training for beginners. Review collected by and hosted on G2.com.

Alloy Navigator offers a centralized platforms for to track the IT Assets efficiently, It is well managing the service requests via tickets efficiently. Review collected by and hosted on G2.com.

Maybe little bit hard for beginners, need to learn basics for better use. Review collected by and hosted on G2.com.

SLA management ensures that IT services meet agreed standards. It also allows for easy setting of response and resolution times for tickets. Review collected by and hosted on G2.com.

outdated user interface is a thing i dont like in this. Review collected by and hosted on G2.com.

Highly flexible and customisable and a very user-friendly interface, assets can be managed nicely. Review collected by and hosted on G2.com.

Initial setup takes time to implement and has some issues. Review collected by and hosted on G2.com.

As we are a small MSP we need a system that helps us in a lot of areas such as help desk, asset management , knowledgebase, keep track of customers, customer portal with self-service and much more. One very important feature was that we want the possibility for an agent, but at our choosing, we didn't want to be forced to rely on some kind of agent that needs to be installed everywhere in order to use the system. It was important to us to be able to use the system completely manually. We also wanted a system that we could grow into over time in a pace that we decided. We tested a lot of different systems until we found Alloy Navigator which just did everything we been searching for. Alloy Navigator also have an interface that out engineers like, which is very important. What we like is that the interface is more focused on every day work for the engineers than on measuring KPI’s. Once we decided to with Alloy Navigator there was a lot to learn and one thing we are very pleased with is the support we got, it has been fast and responsive. Review collected by and hosted on G2.com.

Some things must be done in a certain order, it is not always possible to go from one place in the system to another do sometning else and the go back to where you come from to continue.

When we tried out Alloy Navigator we got a test system which was great. However, once we got onboard with Alloy Navigator the test system was discontinued. We wished that we hade access to the testsystem for some time after we got onboard to try out thing before we implemented it into our own production system. I think this would have been possible if we asked for it. Review collected by and hosted on G2.com.

As soon as you login you get a great overview over tickets and assests. Coming from another similar product Alloy have a great system for handling tickets and creating a knowledge base, both for customers and internally. Review collected by and hosted on G2.com.

For me there was a steep learning curve, somethings were hard to find but after looking in the documentation it made sense. The documentation can be lacking at places but usually it gets the job done! Review collected by and hosted on G2.com.

The IT Services and all the solutions of Asset Management are the best solutions for our company. It allows us to easily manage all of our technicians' street work and our customers' inventory management. Review collected by and hosted on G2.com.

We have nothing to point out, and whenever we have suggestions for improvement, they are considered. And it will be released as soon as a new version is available. Review collected by and hosted on G2.com.

We use Alloy Express, which comes with many features helping us to organize our helpdesk requests in an easily searchable format. Review collected by and hosted on G2.com.

Nothing negative stands out in my mind. As with any robust system there is a learning curve which I've found support very helpful and prompt. Review collected by and hosted on G2.com.

Cost-effective with a clean user interface. It is easy to navigate and well organized. Been using it for 10 years and have enjoyed the functionality of the product. Review collected by and hosted on G2.com.

We had some minor issues with the report function, but that may have resulted from some old configuration. In the express version, we cannot send an attachment when responding to a requester. Review collected by and hosted on G2.com.

We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit information with many statistical options. the basic handling of the product is very easy. The price they offer us for the amount of functionality we get is wonderful. Review collected by and hosted on G2.com.

I honestly think support is really distant; there's practically no way to get person to person support, everything is by email, I usually only get web documentation, sometimes I don't even have access to it; also, documentation is not friendly at all, there's not even one image to guide us, it's only all a lot of words... I wouldn't say I like it. I think it would be great to have more involved support, more personal guidance, at least by chat, that would let us better exploit the tool. Review collected by and hosted on G2.com.