Alloys automates scans and helps us track hardware health in real time. It’s very reliable and consistent. Review collected by and hosted on G2.com.

The alert settings could use some tweaking. The default thresholds sometimes trigger more notifications than we actually need. Review collected by and hosted on G2.com.

Reporting clarity is what I value most in Alooy Navigatory. I can walk into leadership meetings with real data on ticket trends and asset health. Review collected by and hosted on G2.com.

Advanced reporting requires some technical knowledge, but other than that, I haven’t had any issues. Review collected by and hosted on G2.com.

I really like how customizable the workflows are—you can align them to ITIL best practices but also tailor them to your organization’s needs. The mobile app is also handy for quick ticket approvals and asset lookups on the go. Review collected by and hosted on G2.com.

While the platform is powerful, the initial setup and customization can be complex and may require technical expertise. Review collected by and hosted on G2.com.

I love how it supports many different teams like HR, facilities and IT all on one platform. The visual maps are very good because they show how everything is connected like assets, services and issues, which makes it much easier to see the full picture. Review collected by and hosted on G2.com.

it takes a little bit of time for my team to learn how to use the relationship maps and cross department views. Review collected by and hosted on G2.com.

What convinced us to choose Alloy was its flexibility. Each department—IT, Faculties, and HR—has its own queue and forms, yet management is still able to view everything in a single location. Review collected by and hosted on G2.com.

The implementation process took a little longer than I had anticipated, mainly due to the sheer number of available options. However, the advantage is that once everything is configured, it runs beautifully. Review collected by and hosted on G2.com.

The asset discovery feature is excellent. Alloy automatically scans and updates our network devices, ensuring we always know what is online and what needs patching. Integration with Active Directory is also seamless. Review collected by and hosted on G2.com.

The mobile app could be more intuitive. While it functions, I often have to search around to locate attachments or related assets. Review collected by and hosted on G2.com.

I really appreciate how the Self-Service Portal allows us to customize it with our own logo, visuals, and preferred languages. This personalization makes the tool feel like an integral part of our organization. Review collected by and hosted on G2.com.

Most of the translations are quite good, although they aren't flawless. However, we managed to make the necessary adjustments ourselves. Review collected by and hosted on G2.com.

We set up Alloy to work with Microsoft Teams, allowing our staff to receive notifications right in their corporate chat channels. Review collected by and hosted on G2.com.

The team connector required some setup, and I found that the instructions could have been clearer. Review collected by and hosted on G2.com.

Alloy has become an essential part of our IT operations. It brings together tickets, assets, and configuration management in a single platform, making everything easily accessible. The dashboard is both powerful and straightforward to set up, which has greatly streamlined our processes. Review collected by and hosted on G2.com.

The user interface appears outdated. While it does work, I find it less efficient compared to other available options. Review collected by and hosted on G2.com.

Alloy provides me with complete visibility across tickets, assets, and my team, all within a single dashboard, which I find very convenient. The automation rule has saved me a significant amount of time. Review collected by and hosted on G2.com.

I wasn't satisfied with the search feature because it was slow and didn't meet my expectations. Review collected by and hosted on G2.com.