It is easy for end-users to interact with Alloy. In our environment, they email the helpdesk, and Alloy routes it to a technician. Review collected by and hosted on G2.com.

I don't know enough about the reporting capabilities to take advantage of them yet. I've got some learning scheduled soon, though. Review collected by and hosted on G2.com.

First of all, excellent support, It is vastly comprehensive and works SO well for anything you could think of from Sales to Service to Billing Data. It is wildly comprehensive and has a huge knowledge base. All our ticketing, service, project management, sales, purchasing & assets management cycle tasks are all managed from within Alloy now. With all our staffs & clients using this system we still have a very responsive system with a great interface that have been customised to match some of the terms we use to describe our business processes. Great organisation of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. One of the things I like the most is having the opportunity to open multiple tabs, It provides the ability to look up customers fast, start tickets fast and resolve them quickly. This is key when working a helpdesk where volume counts. It is very flexible and useful for managing customer tickets, with a great interface and proper management. It allows the automation for the assignment of tickets and the notification by a valid email. Alloy is very stable and the connection with the databases allows great flexibility Review collected by and hosted on G2.com.

There's absolutely nothing to dislike with this product :)

Very easy to organise tickets and collaborate with other technicians. Review collected by and hosted on G2.com.

One of the points that I want to highlight is the excellent support they provide.

They have trained people and they respond quickly to the problems or concerns that one has.

Today, this point is very important and makes a difference when choosing or continuing to use a product. Review collected by and hosted on G2.com.

I still haven't found anything I disagree with. Review collected by and hosted on G2.com.

Obviously the asset and inventory management. Specially tracking those assets. Review collected by and hosted on G2.com.

Reports. Report generation is little tedious one. I am always facing issues while generating report. Querying is very easy but there is no option to print that queried information.

1. what if my senior engineer is asking me to generate report of list of laptops deployed.

2. what if my senior engineer is asking me to list all the IT belongings of particular employee.

in the above said scenarios, what i am doing is manually creating an excel sheet based upon the query

this is very difficult as the list increases. Review collected by and hosted on G2.com.

It is structured to leverage ITIL principles out of the box. The user interface and web portals make it easy for both customers and technicians to use the tools. Workflows are powerful and flexible. The ability to customize workflows and the web portal make it so flexible that we have made it a "one stop" departmental Help Desk, including "non-IT" issues. Alloy's customer service team is one of the most competent and customer-oriented organizations I have ever worked with. Review collected by and hosted on G2.com.

The client has been the best way to be the best way to leverage technician tools; however, their recent version update appears to make the web portal even more powerful. Looking forward to upgrade. Review collected by and hosted on G2.com.

I've been using Alloy for about 10 years and when I was looking for a product that would give us help desk capabilities, change management and asset management, there were some pretty expensive products out there ($50K+). Alloy gave us everything we were looking for at a fraction of the cost. I have recommended Alloy to a few colleagues in the IT field and they have begun using it as well. Alloy is highly customizable and support is top notch! Couldn't be happier with this product... Review collected by and hosted on G2.com.

I have nothing negative to say about the product - again, been using for 10+ years and it has given us everything that we have wanted in a help desk/change management/asset management solution. Review collected by and hosted on G2.com.

We are using the Navigator Express version. We moved to Navigator Express from Alloy Discovery so we could also use the Ticket/Helpdesk and Change Request features in Navigator Express. Our overall experience so far with Navigator Express has been a very positive one. We like that it has both regular and mobile web browser interface and also a desktop app version for technicians.

Definitely worth the time to download and review if you are looking for a good well-rounded ITSM tool with a vast feature set that just keeps on growing. Review collected by and hosted on G2.com.

Some functionality out of the box is a bit weak. We are an email heavy support organisation so this is critical to us to communicate via email. However, I would expect this initially for out of the box setup. Takes some customization to get where we like Navigator to work for us but this has been done with the help of support. Other than that we have not run into anything that we have not been able to overcome. Review collected by and hosted on G2.com.

Amazing IT Help desk solution with ITIL Compliance Review collected by and hosted on G2.com.

I have been using this product since 2017, almost all features are using and very satisfied Review collected by and hosted on G2.com.

Zodiac Aerospace now Safran Group has been using Alloy for a very long time and depend on its day-to-day functionalities and features to serve over 5000 users and computers. It is a crucial tool for the organization and the team. Some of the many features we like best about it is, that it does come fully ready out of the box but very easy to customize it to fit your needs and your organization. Review collected by and hosted on G2.com.

For the longest time we were on Versions 6 then finally made the move over to versions 7's and then now on 8's. Even tho it was a huge upgrade, and the visualization improved tremendously, we found it a bit less stable on the discovery side. Have experienced some of glitches and system freezing/crashing. Maybe on the next update/patch these issues/bugs will be resolved. Review collected by and hosted on G2.com.

We are a steadily growing company, and have expanded the IT department from 5 to 18 in just under 20 months. Alloy is very user friendly and was incredibly easy to implement and maintain, and our users are finding the self-service portal very useful! Review collected by and hosted on G2.com.

There are only minor inconveniences, such as when you adjust the mandatory fields for a ticket, they don't change in the side menus that pop up - we have made the Assignee Group mandatory, but when using the quick menus, it still requires a mandatory assignee. Review collected by and hosted on G2.com.