# Best UCaaS Platforms

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 226

### Category Stats (Jul 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+6.93%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: July 28, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,800+ Authentic Reviews
- 226+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=3695)

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and GoTo Connect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=goto-connect)

**Sponsored**

### Techmode

Titanium 3CX Partner | Sapphire Avaya Partner Techmode was founded in 2003 and has been providing businesses the best in business phone systems for over 20 years. From private instance UCaaS to advanced Contact Center solutions, Techmode provides white glove installation and concierge level support to every client. TechmodeGO Collaboration Suite UCaaS Experience seamless collaboration with TechmodeGO’s all-in-one communication platform tailored for your business needs. Contact Center- Techmode offers a variety of Contact Center options to suite any business including Amazon Connect. SMS/MMS Business Texting Single Instance, private, high availability cloud phone systems

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-07-29T21%3A06%3A38Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1810487&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fopen_modal_url%3D%252Fproducts%252Fallied-telecom%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fucaas-platforms%2526source%253Dcategory&secure%5Btoken%5D=17eaa103abf31a503347a8f392dc2c04d63a4c31f92c59f0682c0d101c3565d7&secure%5Burl%5D=https%3A%2F%2Fwww.techmode.com%2Ftechmodego-collaboration-suite%2F%3Futm_source%3DG2%26utm_medium%3DG2%26utm_campaign%3DG2&secure%5Burl_type%5D=custom_url)

### [Zoom Workplace](https://www.g2.com/de/products/zoom-workplace/reviews)

Auf Wiedersehen App-Überlastung. Hallo müheloses Arbeiten.\nArbeit kann kompliziert sein. Ihre Werkzeuge sollten es nicht sein. Zoom Workplace verbindet alle Möglichkeiten der Zusammenarbeit – von Meetings über Dokumente bis hin zu Chats und mehr – mit integrierter KI und nahtlosen Integrationen, die Teams helfen, sich zu konzentrieren und fehlerfrei zu arbeiten.\n\nZoom-Kommunikation: Einheitliche, mühelose Verbindung für modernes Arbeiten Bringen Sie alle Kommunikationswege Ihrer Teams – Meetings, Chats, Anrufe, E-Mails und Terminplanung – in eine nahtlose Erfahrung. Mit Zoom erfolgt die Zusammenarbeit schneller und natürlicher über Kanäle hinweg, ohne Apps wechseln oder den Kontext verlieren zu müssen. Von spontanen Chats bis hin zu geplanten Meetings und Anrufen bleibt alles verbunden, durchsuchbar und sicher – angetrieben von einer intuitiven Plattform, die für die Arbeitsweise moderner Teams entwickelt wurde.\n\nZoom-Produktivität: Verbundene Workflows, müheloses Arbeiten Transformieren Sie, wie Arbeit erledigt wird, mit KI-gestützter Zusammenarbeit, die Menschen, Inhalte und Aktionen an einem Ort hält. Vom Brainstorming auf Whiteboards über das gemeinsame Erstellen von Dokumenten, das Teilen von Clips bis hin zur Automatisierung von Nachverfolgungen verbindet Zoom jeden Schritt Ihres Workflows. Mit Zoom Hub und integriertem Videomanagement bleibt Wissen organisiert, zugänglich und umsetzbar – damit Teams ohne Reibung von der Idee zum Ergebnis gelangen können.\n\nZoom Spaces: Intelligentere, vernetzte Arbeitsplätze für jedes Team Erwecken Sie Ihre physischen und hybriden Umgebungen mit intelligenten, vernetzten Räumen zum Leben. Zoom Spaces vereint Besprechungsräume, Schreibtischreservierungen, digitale Beschilderung und Besuchermanagement in einer nahtlosen Erfahrung – was es einfach macht, zusammenzuarbeiten, zu navigieren und den Arbeitsplatz zu verwalten. Egal, ob Mitarbeiter remote, hybrid oder vor Ort sind, Zoom schafft eine konsistente, sichere und flexible Umgebung, die Teams überall dort verbindet, wo Arbeit stattfindet.\n\nZoom-Mitarbeiterengagement: Verbinden, inspirieren und befähigen Sie jeden Mitarbeiter Fördern Sie Zugehörigkeit und Ausrichtung mit Workvivo von Zoom – einer modernen Mitarbeitererfahrungsplattform, die Kommunikation, Kultur und Gemeinschaft an einem Ort vereint. Von unternehmensweiten Updates über Anerkennung, Feedback und soziale Interaktion gibt Workvivo jedem Mitarbeiter eine Stimme und ein Gefühl der Verbundenheit. Direkt in Zoom Workplace integriert, hilft es Organisationen, die Kultur zu stärken, das Engagement zu steigern und Teams informiert und inspiriert zu halten – egal, wo sie arbeiten.

**Average Rating:** 4.5/5.0

**Total Reviews:** 53,548

#### How Do G2 Users Rate Zoom Workplace?

- **War the product ein guter Geschäftspartner?:** 9.1/10 (Category avg: 8.9/10)
- **Flexibilität bei der Mandantschaft:** 8.9/10 (Category avg: 8.8/10)
- **Videokonferenzen:** 9.3/10 (Category avg: 8.8/10)
- **Natives VoIP:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zoom Workplace?

- **Verkäufer:** [Zoom](https://www.g2.com/de/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Unternehmenswebsite:** www.zoom.com
- **Gründungsjahr:** 2011
- **Hauptsitz:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, Software-Ingenieur
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 51% Small, 31% Medium

#### What Do G2 Reviewers Say About Zoom Workplace?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Zoom Workplace und genießen den bequemen Zugriff auf mehrere Funktionen an einem Ort.
- Benutzer lieben die **einfachen Team-Meetings** auf Zoom, mit Funktionen wie Breakout-Räumen und nahtlosem Bildschirmteilen, die die Zusammenarbeit verbessern.
- Benutzer loben die **Zuverlässigkeit** von Zoom Workplace, die nahtlose Verbindungen selbst bei schwierigen Internetbedingungen gewährleistet.
- Benutzer schätzen die **Benutzerfreundlichkeit und Zuverlässigkeit** von Zoom Workplace für nahtlose Meetings und effektive Zusammenarbeit.
- Benutzer schätzen die **benutzerfreundlichen Videokonferenz** -Funktionen von Zoom Workplace, die die Zusammenarbeit und Produktivität in Teams verbessern.

##### Cons

- Benutzer bemerken die **begrenzten Funktionen** von Zoom Workplace und äußern den Wunsch nach verbesserten Werkzeugen und einer optimierten Funktionalität.
- Benutzer erleben oft **Zoom-Probleme** wie Müdigkeit und Verbindungsprobleme, was lange Meetings herausfordernd und unpersönlich macht.
- Benutzer erleben oft **Besprechungsprobleme** wie Müdigkeit, unübersichtliche Benutzeroberfläche und Verbindungsprobleme, die die allgemeine Zufriedenheit beeinträchtigen.
- Benutzer bemerken die **fehlenden Funktionen** von Zoom Workplace und heben die Notwendigkeit für verbesserten Chat-Zugang und das Teilen von Aufnahmen hervor.
- Benutzer erleben **Verbindungsprobleme** mit Zoom Workplace, was die Benutzerfreundlichkeit und die allgemeine Zufriedenheit im Vergleich zu Alternativen wie Google Meet beeinträchtigt.

#### What Are Recent G2 Reviews of Zoom Workplace?

**["Zuverlässige All-in-One-Zusammenarbeit mit exzellenter Audio-/Videoqualität und zeitsparenden KI-Funktionen"](https://www.g2.com/de/survey_responses/zoom-workplace-review-13158009)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/de/survey_responses/zoom-workplace-review-13158009)

**["Zuverlässige Plattform für Remote-Meetings und Teamzusammenarbeit"](https://www.g2.com/de/survey_responses/zoom-workplace-review-13173281)**

**Rating:** 5.0/5.0 stars

_— EMMANUELA O._

[Read full review](https://www.g2.com/de/survey_responses/zoom-workplace-review-13173281)

#### What Are G2 Users Discussing About Zoom Workplace?

- [Is Zoom Workplace worth it?](https://www.g2.com/de/discussions/is-zoom-workplace-worth-it) - 29 comments, 39 upvotes
- [What are your tips for using Zoom Workplace effectively?](https://www.g2.com/de/discussions/what-are-your-tips-for-using-zoom-workplace-effectively) - 8 comments, 11 upvotes
- [What does Zoom do?](https://www.g2.com/de/discussions/what-does-zoom-do) - 30 comments, 12 upvotes
- [Welche Funktionen bietet Zoom an?](https://www.g2.com/de/discussions/what-are-the-features-offered-by-zoom) - 5 comments, 2 upvotes
- [How do you add features in Zoom?](https://www.g2.com/de/discussions/how-do-you-add-features-in-zoom) - 18 comments, 2 upvotes

### [Webex Suite](https://www.g2.com/de/products/cisco-webex-suite/reviews)

Webex Suite ist eine All-in-One-Kollaborationssuite, die mit KI-Technologie ausgestattet ist, um die Produktivität zu steigern und Teamarbeit in der heutigen hybriden Arbeitswelt zu maximieren. Mit 8 leistungsstarken individuellen Workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding und Video Messaging in einem – bietet die Webex Suite außergewöhnlichen Wert, erstklassige Benutzererfahrungen und unglaubliche Audio- und Videoqualität, überall auf jedem Gerät. Mit einer Vielzahl von Kollaborations- und KI-Innovationen, wie dem Webex AI Assistant, Echtzeitübersetzung, Hintergrundgeräuschentfernung und mehr, bietet die Webex Suite reiche und innovative Erlebnisse für Mitarbeiter und Kunden, die es ihnen ermöglichen, nahtlos zu verbinden, zusammenzuarbeiten, sich zu engagieren und Arbeit zu erledigen. Die Webex Suite wird von der branchenführenden Webex-Plattform betrieben, die sicher, konform und einfach zu verwalten ist, mit integrierter allgegenwärtiger Intelligenz, die KI-Innovationen über das gesamte Webex-Portfolio hinweg bringt. Die gesamte Webex Suite kann über das einheitliche Verwaltungstool Webex Control Hub verwaltet werden. Die Webex Suite wird von Ciscos branchenführender Sicherheits- und Netzwerkinfrastruktur unterstützt, die die beste Qualität für Video- und Audiokommunikation gewährleistet. Webex Suite Workflows: Meetings: Produktivere Meetings mit KI-gestützten Erlebnissen und hochwertigem Audio und Video. Messaging: Asynchrone Zusammenarbeit mit reichhaltigem Messaging, sicherem Dateiaustausch und digitalem Whiteboarding, um den Arbeitsfluss zwischen Meetings aufrechtzuerhalten. Calling: Bleiben Sie verbunden mit einem modernen Geschäftstelefonsystem und flexiblen Anrufoptionen. Webinar: Hochwertige Webinare veranstalten und Engagement mit immersiven Inhalten und interaktiven Publikumserfahrungen fördern. Events: Virtuelle, persönliche und hybride Events mit immersiven Multi-Track-Agenden, Ticketing, Teilnehmernetzwerken, Analysen und mehr unterstützen. Polling: Aktive Teilnahme an jedem Meeting mit Quiz, Umfragen und interaktiven Q&A ermöglichen. Whiteboarding: Kreativität entfesseln mit einer digitalen Whiteboarding-Lösung für alle, auf jedem Gerät. Video Messaging: Ideen aufnehmen, teilen, engagieren und Echtzeit-Feedback mit intuitivem Video Messaging erleichtern.

**Average Rating:** 4.2/5.0

**Total Reviews:** 17,665

#### How Do G2 Users Rate Webex Suite?

- **War the product ein guter Geschäftspartner?:** 8.7/10 (Category avg: 8.9/10)
- **Flexibilität bei der Mandantschaft:** 9.0/10 (Category avg: 8.8/10)
- **Videokonferenzen:** 9.2/10 (Category avg: 8.8/10)
- **Natives VoIP:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Webex Suite?

- **Verkäufer:** [Cisco](https://www.g2.com/de/sellers/cisco)
- **Unternehmenswebsite:** www.cisco.com
- **Gründungsjahr:** 1984
- **Hauptsitz:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software-Ingenieur, Senior Software Engineer
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 50% Large, 31% Medium

#### What Do G2 Reviewers Say About Webex Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** der Webex Suite, genießen reibungslose Kommunikation und einfache Einrichtung für nahtlose Zusammenarbeit.
- Benutzer schätzen die **nahtlose Integration** der Webex Suite, die Organisation und Reaktionsfähigkeit über mehrere Tools hinweg verbessert.
- Benutzer schätzen die **hohe Zuverlässigkeit** der Webex Suite und profitieren von durchgehend hervorragender Audio- und Videoqualität.
- Benutzer schätzen die **All-in-One-Natur** der Webex Suite, die nahtlos Videokonferenzen, Messaging und wesentliche Werkzeuge integriert.
- Benutzer loben die **ausgezeichnete Videoqualität** der Webex Suite, die eine nahtlose und klare Kommunikation während der Meetings gewährleistet.

##### Cons

- Benutzer erleben **langsame Ladezeiten** und Verzögerungen, was die Produktivität und Benutzerfreundlichkeit beeinträchtigt, insbesondere in langsameren Netzwerken.
- Benutzer erleben oft **Leistungsprobleme** mit der Webex Suite, einschließlich Verzögerungen, Einfrieren und einem komplexen Einrichtungsprozess.
- Benutzer finden die Webex Suite **nicht benutzerfreundlich** und haben oft Schwierigkeiten mit der Benutzeroberfläche und der allgemeinen Komplexität, insbesondere beim Lernen.
- Benutzer finden, dass der **Mangel an Intuitivität** in der Webex Suite zu einer herausfordernden und komplizierten Benutzererfahrung führen kann.
- Benutzer finden die **schlechte Benutzererfahrung** der Webex Suite herausfordernd, mit einer komplexen Einrichtung und einer überladenen Benutzeroberfläche.

#### What Are Recent G2 Reviews of Webex Suite?

**["Zuverlässige All-in-One-Zusammenarbeit mit der Webex Suite"](https://www.g2.com/de/survey_responses/webex-suite-review-13068771)**

**Rating:** 4.0/5.0 stars

_— Prathyusha B._

[Read full review](https://www.g2.com/de/survey_responses/webex-suite-review-13068771)

**["Felsenfest und benutzerfreundlich für virtuelle Meetings"](https://www.g2.com/de/survey_responses/webex-suite-review-10780203)**

**Rating:** 5.0/5.0 stars

_— Ema B._

[Read full review](https://www.g2.com/de/survey_responses/webex-suite-review-10780203)

#### What Are G2 Users Discussing About Webex Suite?

- [Wie hat sich die Webex-App entwickelt, um den Anforderungen hybrider Arbeitsumgebungen und virtueller Zusammenarbeit gerecht zu werden?](https://www.g2.com/de/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration) - 4 comments, 5 upvotes
- [Wie hat Webex Meetings die sich entwickelnden Bedürfnisse globaler virtueller Teams und großangelegter Webinare erfüllt?](https://www.g2.com/de/discussions/how-has-webex-meetings-catered-to-the-evolving-needs-of-global-virtual-teams-and-large-scale-webinars) - 3 comments, 5 upvotes
- [Wofür wird Webex Meetings verwendet?](https://www.g2.com/de/discussions/what-is-webex-meetings-used-for) - 4 comments, 3 upvotes
- [Wofür wird die Webex-App verwendet?](https://www.g2.com/de/discussions/what-is-webex-app-used-for) - 5 comments, 2 upvotes
- [What is the Cisco Webex meetings desktop app?](https://www.g2.com/de/discussions/what-is-the-cisco-webex-meetings-desktop-app) - 2 comments, 1 upvote

### [Nextiva](https://www.g2.com/it/products/nextiva/reviews)

Nextiva è un'azienda di CXM unificato che fornisce soluzioni per l'esperienza del cliente potenziate dall'IA. Nextiva alimenta oltre 100.000 aziende e miliardi di conversazioni ogni anno con la sua piattaforma all-in-one per l'esperienza del cliente. Da un unico hub di comunicazione potenziato dall'IA, Nextiva trasforma il modo in cui le aziende interagiscono con i loro clienti. L'impegno dell'azienda per un Servizio Straordinario® e un approccio incentrato sul cliente è stato il suo pilastro per 15 anni. Fondata nel 2008 e con sede a Scottsdale, Arizona, Nextiva ha ottenuto 200 milioni di dollari da Goldman Sachs Asset Management nel suo primo round di finanziamento, valutando l'azienda a 2,7 miliardi di dollari alla fine del 2021. Scopri di più su www.nextiva.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,560

#### How Do G2 Users Rate Nextiva?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.9/10 (Category avg: 8.9/10)
- **Flessibilità di locazione:** 8.5/10 (Category avg: 8.8/10)
- **Videoconferenza:** 8.4/10 (Category avg: 8.8/10)
- **VoIP nativo:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nextiva?

- **Venditore:** [Nextiva](https://www.g2.com/it/sellers/nextiva)
- **Anno di Fondazione:** 2008
- **Sede centrale:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,564 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Ospedali e assistenza sanitaria, Assicurazioni
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano il **supporto clienti eccezionale** di Nextiva, godendo di assistenza rapida e configurazione dell'account senza problemi.
- Gli utenti apprezzano la **facilità d'uso** di Nextiva, beneficiando di un onboarding semplice e di un eccellente supporto clienti.
- Gli utenti lodano Nextiva per il suo **eccellente servizio clienti** e l'esperienza di onboarding senza intoppi, rendendo l'implementazione senza sforzo.
- Gli utenti elogiano la **facile configurazione** di Nextiva, apprezzando l'implementazione rapida e il servizio clienti di supporto durante tutto il processo.
- Gli utenti elogiano **l'affidabilità di Nextiva** , evidenziata da un servizio clienti eccezionale e un processo di onboarding senza intoppi.

##### Cons

- Gli utenti trovano la **difficile configurazione** di Nextiva impegnativa, complicando l'installazione e la gestione per grandi team.
- Gli utenti trovano la **complessità dell'installazione e dell'integrazione** impegnativa, soprattutto per i nuovi arrivati sulla piattaforma.
- Gli utenti riscontrano **problemi numerici** con Nextiva, inclusi ritardi nella visualizzazione delle informazioni sulle chiamate e rifiuti automatici delle chiamate.
- Gli utenti trovano i **processi complessi** di configurazione di Nextiva frustranti, influenzando negativamente la loro esperienza complessiva.
- Gli utenti trovano la **configurazione difficile** di Nextiva piuttosto impegnativa e macchinosa, influenzando la loro esperienza iniziale e la gestione.

#### What Are Recent G2 Reviews of Nextiva?

**["Avvicinandoci a 3 anni e crescendo con Nextiva che guida le nostre comunicazioni. #HazelwoodForte"](https://www.g2.com/it/survey_responses/nextiva-review-10872941)**

**Rating:** 5.0/5.0 stars

_— Terri M._

[Read full review](https://www.g2.com/it/survey_responses/nextiva-review-10872941)

**["Sistema telefonico facile da gestire con supporto eccezionale"](https://www.g2.com/it/survey_responses/nextiva-review-12554662)**

**Rating:** 5.0/5.0 stars

_— Jerry S._

[Read full review](https://www.g2.com/it/survey_responses/nextiva-review-12554662)

#### What Are G2 Users Discussing About Nextiva?

- [Come ha rivoluzionato Nextiva i sistemi di comunicazione aziendale con le sue soluzioni VoIP?](https://www.g2.com/it/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [A cosa serve Nextiva?](https://www.g2.com/it/discussions/what-is-nextiva-used-for) - 2 comments
- [Qual è la funzione VoIP?](https://www.g2.com/it/discussions/what-is-voip-feature) - 3 comments
- [Quali sono alcune caratteristiche di un PBX?](https://www.g2.com/it/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/it/discussions/what-does-nextiva-do) - 3 comments

### [RingEX](https://www.g2.com/products/ringex/reviews)

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,383

#### How Do G2 Users Rate RingEX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingEX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Office Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates.
- Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction.
- Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use.
- Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration.
- Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences.

##### Cons

- Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance.
- Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges.
- Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience.
- Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support.
- Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration.

#### What Are Recent G2 Reviews of RingEX?

**["Stable calls, solid messaging, and AI that actually helps after meetings"](https://www.g2.com/survey_responses/ringex-review-13097268)**

**Rating:** 4.5/5.0 stars

_— Omar S._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13097268)

**["RingEX Became My Main Calling App for Group Work"](https://www.g2.com/survey_responses/ringex-review-13169167)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13169167)

#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

### [Webex Calling](https://www.g2.com/fr/products/webex-calling/reviews)

Webex Calling est un système téléphonique premium basé sur le cloud, conçu pour répondre aux exigences des forces de travail modernes et hybrides. Construit sur l'infrastructure sécurisée et fiable de Cisco, il offre une solution d'appel d'entreprise complète qui remplace les systèmes PBX traditionnels sur site par une plateforme flexible, évolutive et alimentée par l'IA. Caractéristiques clés Fiabilité de niveau entreprise : Bénéficiez de l'infrastructure réseau de pointe de Cisco, garantissant une qualité audio élevée et une disponibilité constante pour les équipes mondiales. Collaboration sans faille : Intégré directement dans l'application Webex, les utilisateurs peuvent passer d'un appel téléphonique à une réunion vidéo ou à une discussion de groupe en un seul clic, maintenant les flux de travail ininterrompus. Déploiement flexible : Que vous recherchiez une solution uniquement cloud, un système sur site ou une approche hybride, Webex Calling s'adapte à vos besoins commerciaux spécifiques. Intelligence alimentée par l'IA : Exploitez les fonctionnalités d'IA intégrées, telles que la suppression du bruit de fond et la transcription en temps réel, pour garantir des communications professionnelles et claires dans n'importe quel environnement. Gestion simplifiée : Gérez l'ensemble de votre système téléphonique mondial via le Webex Control Hub, une interface unique qui fournit des outils d'analyse approfondie, de sécurité et de provisionnement. Portée mondiale : Soutenez vos bureaux internationaux avec des capacités d'appel local dans plus de 100 pays, soutenues par un réseau mondial sécurisé et conforme. Pourquoi choisir Webex Calling ? Webex Calling permet aux organisations de rester connectées de n'importe où, sur n'importe quel appareil. En combinant la facilité d'un système téléphonique moderne avec la puissance de la suite de collaboration Webex, il aide les entreprises à améliorer la productivité, à réduire la complexité informatique et à offrir une expérience de communication de classe mondiale pour les employés et les clients.

**Average Rating:** 4.5/5.0

**Total Reviews:** 614

#### How Do G2 Users Rate Webex Calling?

- **the product a-t-il été un bon partenaire commercial?:** 8.8/10 (Category avg: 8.9/10)
- **Flexibilité de la location:** 9.2/10 (Category avg: 8.8/10)
- **Vidéoconférence:** 9.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Webex Calling?

- **Vendeur:** [Cisco](https://www.g2.com/fr/sellers/cisco)
- **Site Web de l'entreprise:** www.cisco.com
- **Année de fondation:** 1984
- **Emplacement du siège social:** San Jose, CA
- **Twitter:** @Cisco  
720,366 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ingénieur logiciel, Associer
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 43% Medium, 32% Small

#### What Do G2 Reviewers Say About Webex Calling?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Webex Calling, profitant de sa configuration simple et de son interface intuitive.
- Les utilisateurs louent la **fiabilité** de Webex Calling, notant sa qualité d'appel claire et sa connectivité stable pendant l'utilisation.
- Les utilisateurs apprécient la **qualité d'appel impeccable** de Webex Calling, appréciant sa stabilité et son intégration fluide au sein de la suite.
- Les utilisateurs apprécient **l'intégration transparente de Webex Calling** au sein de l'écosystème Cisco, améliorant l'efficacité de la communication à travers les sites.
- Les utilisateurs apprécient les **intégrations transparentes** de Webex Calling, optimisant les flux de travail et améliorant l'efficacité de la communication à travers les plateformes.

##### Cons

- Les utilisateurs trouvent que la **configuration du routage des appels est complexe** , ce qui rend l'automatisation plus laborieuse que la gestion des tâches manuellement.
- Les utilisateurs trouvent le **manque d'intuitivité** dans Webex Calling frustrant, compliquant les tâches de base et la configuration des paramètres.
- Les utilisateurs rencontrent souvent des **performances lentes** avec Webex Calling, surtout pendant les réunions ou sur des connexions à faible bande passante.
- Les utilisateurs signalent des **problèmes de performance** avec Webex Calling, notant des décalages et des bugs qui perturbent l'expérience globale.
- Les utilisateurs souhaitent **des options de personnalisation plus avancées** dans Webex Calling pour adapter efficacement leur expérience utilisateur.

#### What Are Recent G2 Reviews of Webex Calling?

**["Configuration transparente avec des fonctionnalités puissantes, légers accrocs lors du changement d'appareil"](https://www.g2.com/fr/survey_responses/webex-calling-review-12647737)**

**Rating:** 4.5/5.0 stars

_— Kieran P._

[Read full review](https://www.g2.com/fr/survey_responses/webex-calling-review-12647737)

**["Webex Calling rend le passage entre les appels sans effort"](https://www.g2.com/fr/survey_responses/webex-calling-review-12721066)**

**Rating:** 4.0/5.0 stars

_— Soumi C._

[Read full review](https://www.g2.com/fr/survey_responses/webex-calling-review-12721066)

#### What Are G2 Users Discussing About Webex Calling?

- [À quoi sert Webex Calling ?](https://www.g2.com/fr/discussions/what-is-webex-calling-used-for) - 2 comments
- [Les appels Webex sont-ils gratuits ?](https://www.g2.com/fr/discussions/is-webex-calling-free) - 2 comments
- [What are the features of Cisco Webex?](https://www.g2.com/fr/discussions/webex-calling-what-are-the-features-of-cisco-webex)
- [Sur quelle plateforme repose Cisco Webex Calling ?](https://www.g2.com/fr/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments
- [What is Cisco Webex calling?](https://www.g2.com/fr/discussions/what-is-cisco-webex-calling)

### [8x8 Work](https://www.g2.com/fr/products/8x8-work/reviews)

8x8 Work – Système téléphonique d'entreprise + VoIP, vidéo et messagerie dans une seule application 8x8 Work est un système téléphonique d'entreprise moderne qui unifie les appels VoIP, la visioconférence et la messagerie d'équipe sur une plateforme sécurisée et fiable. Conçu pour le lieu de travail hybride d'aujourd'hui, 8x8 Work aide les entreprises à rationaliser la communication, à augmenter la productivité et à réduire la complexité informatique. C'est plus qu'une simple solution UCaaS — 8x8 Work est votre point d'entrée dans la plateforme 8x8 pour CX, vous offrant la flexibilité de passer de la collaboration interne à l'engagement client complet avec voix, vidéo, chat et API — le tout sur une plateforme intégrée. Principales raisons de choisir 8x8 Work Communications cloud tout-en-un : Remplacez les outils de téléphone, vidéo et messagerie séparés par une solution unifiée. VoIP de qualité entreprise : Couverture vocale mondiale dans plus de 55 pays, qualité d'appel HD et SLA de disponibilité de 99,999%. Réunions et messagerie pilotées par l'IA : Organisez des réunions vidéo sécurisées avec des résumés intelligents, une transcription en direct et un chat intégré. Administration et rapports intégrés : Panneau de contrôle centralisé pour gérer les utilisateurs, le routage des appels, les analyses et les autorisations. Sécurité et conformité de confiance : SOC 2, ISO 27001, prêt pour HIPAA — sécurisé par conception, non par ajout. Évolutif vers le centre de contact : Étendez-vous sans effort pour inclure le centre de contact, CPaaS et les capacités d'IA de 8x8 lorsque vous êtes prêt. Fonctionnalités qui stimulent la productivité Système téléphonique d'entreprise : PBX basé sur le cloud avec messagerie vocale, standard automatique, files d'attente d'appels, portage de numéro et SMS/MMS d'entreprise. Visioconférence : Organisez des réunions vidéo sécurisées et de haute qualité avec jusqu'à 500 participants — aucun téléchargement requis. Messagerie d'équipe : Créez des salons de discussion, partagez des fichiers, épinglez des messages importants et collaborez en temps réel. Accès mobile + bureau : Utilisez une application sur tous les appareils — Windows, Mac, iOS, Android et web. Analyses intégrées : Obtenez une visibilité en temps réel sur l'utilisation, la qualité des appels et la performance de l'équipe avec des tableaux de bord visuels. Plus de 40 intégrations : Connectez-vous facilement avec Salesforce, Microsoft Teams, Google Workspace, Zendesk, et plus encore. Améliorations par l'IA : Utilisez la transcription intelligente, les résumés en réunion et la détection de mots-clés pour travailler plus intelligemment. La puissance derrière 8x8 Work Avec plus de 300 brevets et des décennies de leadership en communications cloud, 8x8 aide les entreprises à simplifier l'informatique, à améliorer l'expérience des employés et à accélérer l'engagement client. 8x8 Work est le choix de confiance pour les entreprises cherchant à moderniser les communications et à se préparer pour l'avenir.

**Average Rating:** 4.2/5.0

**Total Reviews:** 896

#### How Do G2 Users Rate 8x8 Work?

- **the product a-t-il été un bon partenaire commercial?:** 8.5/10 (Category avg: 8.9/10)
- **Flexibilité de la location:** 8.3/10 (Category avg: 8.8/10)
- **Vidéoconférence:** 8.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Work?

- **Vendeur:** [8x8](https://www.g2.com/fr/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Site Web de l'entreprise:** www.8x8.com
- **Année de fondation:** 1987
- **Emplacement du siège social:** San Jose, CA
- **Twitter:** @8x8  
11,056 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire, Responsable de bureau
- **Top Industries:** Technologie de l'information et services, Services financiers
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About 8x8 Work?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent la **facilité d'utilisation** de 8x8 Work, rendant la communication quotidienne efficace et simple.
- Les utilisateurs apprécient les **capacités de communication faciles** de 8x8 Work, permettant des appels fluides partout grâce à l'intégration avec les appareils.
- Les utilisateurs louent la **fiabilité** de 8x8 Work, notant un temps d'arrêt minimal et une excellente qualité de service globale.
- Les utilisateurs apprécient le **service client rapide et efficace** , passant facilement des chatbots aux représentants en direct.
- Les utilisateurs apprécient la **plateforme de communication tout-en-un** de 8x8 Work, simplifiant la collaboration à distance et la gestion des appels.

##### Cons

- Les utilisateurs trouvent le **temps de réponse lent du support client** frustrant, ce qui affecte leur expérience globale et la résolution des problèmes.
- Les utilisateurs sont souvent confrontés à un **support client lent** , ce qui entraîne de la frustration lors de la résolution des problèmes et de la gestion des configurations.
- Les utilisateurs rencontrent **un mauvais support client** avec des réponses lentes, compliquant la résolution des problèmes et impactant la satisfaction globale.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de 8x8 Work entravent l'intégration efficace du CRM et les fonctionnalités avancées.
- Les utilisateurs signalent des **problèmes techniques** incluant des retards, des problèmes de connexion et un accès compliqué aux paramètres sur 8x8 Work.

#### What Are Recent G2 Reviews of 8x8 Work?

**["Système téléphonique riche en fonctionnalités avec d'excellents groupes de sonnerie et analyses"](https://www.g2.com/fr/survey_responses/8x8-work-review-13060988)**

**Rating:** 5.0/5.0 stars

_— Joseph A._

[Read full review](https://www.g2.com/fr/survey_responses/8x8-work-review-13060988)

**["Interface moderne, configuration simple et support de chat rapide"](https://www.g2.com/fr/survey_responses/8x8-work-review-12980303)**

**Rating:** 4.5/5.0 stars

_— Leon K._

[Read full review](https://www.g2.com/fr/survey_responses/8x8-work-review-12980303)

#### What Are G2 Users Discussing About 8x8 Work?

- [What is 8x8 X Series used for?](https://www.g2.com/fr/discussions/what-is-8x8-x-series-used-for)
- [La vidéoconférence 8x8 est-elle sécurisée ?](https://www.g2.com/fr/discussions/is-8x8-video-conferencing-secure) - 3 comments
- [Why is 8x8 called 8x8?](https://www.g2.com/fr/discussions/why-is-8x8-called-8x8)
- [Comment configurer un appel de conférence 8x8 ?](https://www.g2.com/fr/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote
- [Is 8x8 a good phone system?](https://www.g2.com/fr/discussions/is-8x8-a-good-phone-system) - 2 comments

### [Dialpad Connect](https://www.g2.com/it/products/dialpad-connect/reviews)

Dialpad eleva ogni conversazione con la piattaforma di comunicazione con i clienti leader alimentata dall'intelligenza artificiale. Sfrutta le intuizioni in tempo reale dell'intelligenza artificiale per migliorare e semplificare ogni interazione. Con Dialpad Connect, puoi: - Chiamare, inviare messaggi e incontrarti in un'unica app - Passare senza problemi tra i dispositivi - Concentrarti sulla conversazione con trascrizioni delle chiamate in tempo reale, riassunti dell'intelligenza artificiale e punti d'azione

**Average Rating:** 4.4/5.0

**Total Reviews:** 4,036

#### How Do G2 Users Rate Dialpad Connect?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.9/10 (Category avg: 8.9/10)
- **Flessibilità di locazione:** 8.8/10 (Category avg: 8.8/10)
- **Videoconferenza:** 9.3/10 (Category avg: 8.8/10)
- **VoIP nativo:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Connect?

- **Venditore:** [Dialpad](https://www.g2.com/it/sellers/dialpad)
- **Sito web dell'azienda:** Dialpad.com
- **Anno di Fondazione:** 2011
- **Sede centrale:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Tecnologia dell'informazione e servizi, Marketing e pubblicità
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Dialpad Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Dialpad Connect, godendo della sua interfaccia intuitiva e della funzionalità senza interruzioni per la comunicazione.
- Gli utenti apprezzano le **funzionalità di gestione delle chiamate** di Dialpad Connect, migliorando la guida e semplificando la comunicazione senza sforzo.
- Gli utenti apprezzano il **supporto clienti utile** di Dialpad Connect, migliorando la loro esperienza di lavoro a distanza e la gestione delle chiamate.
- Gli utenti apprezzano la **trascrizione AI e le registrazioni delle chiamate** di Dialpad Connect, migliorando l'efficienza del flusso di lavoro e della comunicazione.
- Gli utenti apprezzano l' **interfaccia intuitiva** di Dialpad Connect, migliorando la comunicazione e il flusso di lavoro con le sue funzionalità senza soluzione di continuità.

##### Cons

- Gli utenti spesso affrontano **problemi di chiamata** con Dialpad Connect, inclusi problemi con l'inoltro delle chiamate e la registrazione del routing.
- Gli utenti spesso affrontano **problemi di connessione** con Dialpad Connect, portando a frustrazione e influenzando l'esperienza complessiva di comunicazione.
- Gli utenti segnalano che Dialpad Connect manca di **funzionalità essenziali di integrazione e controllo amministrativo** per una gestione efficace delle chiamate.
- Gli utenti segnalano frequenti **problemi di registrazione** con Dialpad Connect, che influenzano la qualità delle chiamate e l'affidabilità complessiva della comunicazione.
- Gli utenti segnalano **problemi di qualità delle chiamate** , inclusi ritardi e incoerenze che ostacolano una comunicazione efficace e l'esperienza complessiva.

#### What Are Recent G2 Reviews of Dialpad Connect?

**["Portatile, Mirroring del telefono, Connesso"](https://www.g2.com/it/survey_responses/dialpad-connect-review-7418441)**

**Rating:** 5.0/5.0 stars

_— Elizabeth A._

[Read full review](https://www.g2.com/it/survey_responses/dialpad-connect-review-7418441)

**["Trascrizioni intuitive e gestione facile dei contatti"](https://www.g2.com/it/survey_responses/dialpad-connect-review-13036710)**

**Rating:** 5.0/5.0 stars

_— Alina M._

[Read full review](https://www.g2.com/it/survey_responses/dialpad-connect-review-13036710)

#### What Are G2 Users Discussing About Dialpad Connect?

- [In che modo la funzione di trascrizione di Dialpad Ai Voice migliora la comunicazione e quali sono le migliori pratiche per utilizzarla?](https://www.g2.com/it/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it)
- [Come migliorano le esperienze delle riunioni virtuali le funzionalità guidate dall'AI di Dialpad Ai Meetings?](https://www.g2.com/it/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment
- [A cosa serve Dialpad Meetings (precedentemente UberConference)?](https://www.g2.com/it/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment
- [A cosa serve Dialpad Talk?](https://www.g2.com/it/discussions/what-is-dialpad-talk-used-for)
- [Quanto costa Dialpad?](https://www.g2.com/it/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments

### [GoTo Connect](https://www.g2.com/de/products/goto-connect/reviews)

GoTo Connect ist die ultimative Kommunikationslösung für kleine, mittelständische und standortübergreifende Unternehmen und bietet leistungsstarke cloudbasierte Sprach-, Video- und Messaging-Dienste sowie erweiterte Funktionen – alles in einer nahtlosen Plattform. Unser preisgekröntes All-in-One-System ist einfach zu implementieren, zu verwalten und zu skalieren und ermöglicht es Teams, sofort in Verbindung zu treten. Mit KI-gesteuerten Tools wie dem KI-Rezeptionisten, robuster Cloud-Infrastruktur und tiefen Integrationen rationalisiert GoTo Connect die Kommunikation, steigert die Produktivität und fördert nahtlose Zusammenarbeit. Verbinden Sie sich überall und auf jede Weise: Nehmen Sie an Meetings, Anrufen und Chats von jedem Gerät aus mit der einheitlichen Plattform von GoTo Connect teil und halten Sie Ihre Teams und Kunden verbunden – egal, wo die Arbeit stattfindet. Einfach zu bedienen und zu verwalten: Unser vollständig gehostetes System sorgt für eine schnelle Einrichtung, mühelose Skalierung und unkomplizierte Verwaltung – keine IT erforderlich. Unübertroffene Zuverlässigkeit: Gewährleisten Sie 99,999 % Betriebszeit, kristallklare Sprachqualität und erstklassigen Support, damit Ihr Unternehmen nie einen Takt verpasst. Moderne Automatisierung & KI: Der integrierte KI-Rezeptionist von GoTo Connect begrüßt Anrufer, leitet Gespräche weiter und automatisiert Routineaufgaben – keine Drittanbieter-Apps erforderlich. Für Wachstum gebaut: Verbessern Sie Ihre Telekommunikation mit Contact-Center- und Kundenbindungstools, die mit Ihnen skalieren. Mit preisgekröntem Support, branchenführender Betriebszeit und höchsten Kundenzufriedenheitswerten ist GoTo Connect nicht nur ein Telefonsystem – es ist das Rückgrat einer bedeutungsvollen und zuverlässigen Geschäftskommunikation. Egal, ob Sie interne Anrufe rationalisieren, virtuelle Meetings abhalten oder die Kundenbindung verbessern, GoTo Connect sorgt dafür, dass jede Interaktion mühelos, effektiv und bereit ist, Ihrem Unternehmen zum Erfolg zu verhelfen.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **War the product ein guter Geschäftspartner?:** 9.1/10 (Category avg: 8.9/10)
- **Flexibilität bei der Mandantschaft:** 7.8/10 (Category avg: 8.8/10)
- **Videokonferenzen:** 8.9/10 (Category avg: 8.8/10)
- **Natives VoIP:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GoTo Connect?

- **Verkäufer:** [GoTo](https://www.g2.com/de/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Unternehmenswebsite:** www.goto.com
- **Gründungsjahr:** 2003
- **Hauptsitz:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
994 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, Präsident
- **Top Industries:** Informationstechnologie und Dienstleistungen, Krankenhaus & Gesundheitswesen
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von GoTo Connect, die die Kommunikation verbessert und Geschäftsabläufe nahtlos vereinfacht.
- Benutzer heben den **ausgezeichneten Kundensupport** von GoTo Connect hervor und schätzen schnelle Lösungen und freundliche Unterstützung.
- Benutzer loben die **Zuverlässigkeit** von GoTo Connect und bemerken eine nahtlose Kommunikation ohne Ausfallzeiten, insbesondere in herausfordernden Zeiten.
- Benutzer schätzen die **einfache Einrichtung** von GoTo Connect, genießen eine reibungslose Implementierung und eine intuitive Erfahrung für alle.
- Benutzer schätzen die **nahtlose Integration von Funktionen** in GoTo Connect, die die Geschäftskommunikation mühelos über Geräte hinweg verbessert.

##### Cons

- Benutzer erleben **Anrufprobleme** , die die Funktionalität beeinträchtigen, insbesondere in Bezug auf Anrufverwaltung und -verfolgung auf mobilen Geräten.
- Benutzer finden die **Vielfalt der Optionen überwältigend** und sind frustriert über die begrenzten Faxanzeigemöglichkeiten innerhalb von GoTo Connect.
- Benutzer finden, dass die **begrenzten Funktionen** von GoTo Connect ihre Produktivität und Workflow-Effizienz erheblich einschränken.
- Benutzer berichten von **unzureichendem Kundenservice** , sie stehen vor erheblichen Verzögerungen und Problemen, während sie versuchen, ihre Probleme zu lösen.
- Benutzer erleben **schlechten Kundensupport** , was den Anmeldeprozess frustrierend und unhilfreich in kritischen Zeiten macht.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Einfache Einrichtung, Steigert die Effizienz des Callcenters"](https://www.g2.com/de/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/de/survey_responses/goto-connect-review-1180338)

**["Klare Anrufe, einfache Einrichtung, aber die App muss verbessert werden"](https://www.g2.com/de/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/de/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [Wofür wird GoTo Connect verwendet?](https://www.g2.com/de/discussions/what-is-goto-connect-used-for) - 1 comment
- [Wofür wird das GoTo Contact Center verwendet?](https://www.g2.com/de/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/de/discussions/how-do-i-use-gotoconnect)
- [Wie viel kostet Jive?](https://www.g2.com/de/discussions/how-much-does-jive-cost) - 1 comment
- [Ist GoToConnect HIPAA-konform?](https://www.g2.com/de/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [Ringover](https://www.g2.com/de/products/ringover/reviews)

Ringover ist die benutzerfreundliche Multichannel-Cloud-Kommunikationslösung (Anrufe, SMS, Videoanrufe, E-Mails...), die entwickelt wurde, um das Kundenerlebnis zu verbessern und Ihre Verkäufe zu maximieren. Bieten Sie Ihren Kunden und Interessenten ein personalisiertes Erlebnis und steigern Sie die Produktivität Ihrer Vertriebs- und Kundenserviceteams dank einer intuitiven und einfach zu verwaltenden Oberfläche. Unsere fortschrittlichen Überwachungs- und Coaching-Funktionen ermöglichen es Ihnen, die Abläufe genau zu überwachen und Ihre Teammitglieder schnell zu schulen. Ringover integriert sich mit über 80 Geschäftstools (CRM, Helpdesk...) und rationalisiert Aufgaben für eine höhere Effizienz.

**Average Rating:** 4.6/5.0

**Total Reviews:** 467

#### How Do G2 Users Rate Ringover?

- **War the product ein guter Geschäftspartner?:** 8.8/10 (Category avg: 8.9/10)
- **Flexibilität bei der Mandantschaft:** 9.5/10 (Category avg: 8.8/10)
- **Videokonferenzen:** 10.0/10 (Category avg: 8.8/10)
- **Natives VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ringover?

- **Verkäufer:** [Ringover](https://www.g2.com/de/sellers/ringover)
- **Gründungsjahr:** 2018
- **Hauptsitz:** Montrouge
- **Twitter:** @ringoverapp  
832 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Direktor
- **Top Industries:** Personalvermittlung und -rekrutierung, Computersoftware
- **Company Size:** 76% Small, 21% Medium

#### What Do G2 Reviewers Say About Ringover?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben die **Benutzerfreundlichkeit** von Ringover und heben die intuitive Benutzeroberfläche und das reibungslose Onboarding-Erlebnis hervor.
- Benutzer loben den **reaktionsschnellen und fürsorglichen Kundensupport** von Ringover, was ihre Gesamterfahrung mit der App verbessert.
- Benutzer loben die **Zuverlässigkeit** von Ringover und heben den hervorragenden Kundensupport und die qualitativ hochwertigen Verbindungen hervor.
- Benutzer loben Ringover für seinen **effizienten und zuverlässigen Kundensupport** , der ihre Erfahrung und Produktivität verbessert.
- Benutzer schätzen die **intuitive Benutzeroberfläche** von Ringover, die es einfach und effizient macht, sie täglich zu nutzen.

##### Cons

- Benutzer empfinden, dass der Dienst von Ringover **hohe Kosten** hat, die möglicherweise die Leistungs- und Zuverlässigkeitsprobleme nicht rechtfertigen.
- Benutzer finden Ringover **teuer** , insbesondere für kleine Unternehmen, wobei schwankende Anrufqualität die Kundeninteraktionen beeinträchtigt.
- Benutzer berichten von **Störungen** während Anrufen, insbesondere nach Updates, die die Genauigkeit der Texttranskription beeinträchtigen.
- Benutzer haben das Fehlen von **wesentlichen Funktionen** wie CRM-Integration und verbesserter SMS-Synchronisation in Ringover bemerkt.
- Benutzer bemerken **Integrationsprobleme** mit Meta und LOXO und wünschen sich eine reibungslosere Einrichtung und Synchronisationsoptionen.

#### What Are Recent G2 Reviews of Ringover?

**["Nahtloses eingebettetes Anrufen mit Ringover—und wirklich reaktionsschneller Support"](https://www.g2.com/de/survey_responses/ringover-review-12851244)**

**Rating:** 5.0/5.0 stars

_— Wouter K._

[Read full review](https://www.g2.com/de/survey_responses/ringover-review-12851244)

**["Ringover: schnelle Einarbeitung, Pipedrive-Integration top und wirklich nützliche KI"](https://www.g2.com/de/survey_responses/ringover-review-13109839)**

**Rating:** 4.5/5.0 stars

_— Victoria M._

[Read full review](https://www.g2.com/de/survey_responses/ringover-review-13109839)

#### What Are G2 Users Discussing About Ringover?

- [Was macht Ringover?](https://www.g2.com/de/discussions/what-does-ringover-do) - 1 comment
- [Wie kündige ich mein Ringover-Konto?](https://www.g2.com/de/discussions/how-do-i-cancel-my-ringover-account) - 1 comment
- [How does Ringover work?](https://www.g2.com/de/discussions/how-does-ringover-work) - 1 comment
- [Is Ringover legit?](https://www.g2.com/de/discussions/is-ringover-legit)

### [Dialaxy](https://www.g2.com/products/dialaxy/reviews)

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 228

#### How Do G2 Users Rate Dialaxy?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialaxy?

- **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **Twitter:** @dialaxyapp  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Executive, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Small, 40% Medium

#### What Do G2 Reviewers Say About Dialaxy?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently.
- Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly.
- Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions.
- Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience.
- Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication.

##### Cons

- Users find the **number options limited** to US and Canada, wishing for more international choices.
- Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience.
- Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations.
- Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users.
- Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming.

#### What Are Recent G2 Reviews of Dialaxy?

**["A tool for Managing Business Spam Calls"](https://www.g2.com/survey_responses/dialaxy-review-13120888)**

**Rating:** 4.0/5.0 stars

_— Meera H._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13120888)

**["A Robust Cloud Solution for Our Global Remote Team"](https://www.g2.com/survey_responses/dialaxy-review-13082601)**

**Rating:** 4.0/5.0 stars

_— Marcus O._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13082601)

### [Zoho Meeting](https://www.g2.com/it/products/zoho-meeting/reviews)

Soluzione unica per gestire le tue riunioni online, videoconferenze, sale riunioni, telefoni aziendali e webinar per la tua organizzazione. La migliore soluzione per la tua collaborazione a distanza per il lavoro ibrido. Comunicazione e collaborazione che attraversa da EX a CX in tutti i dipartimenti di un'organizzazione. Le riunioni online o le conferenze web sono un segmento in rapida crescita di Internet poiché sempre più aziende scelgono di connettersi con clienti e partner a distanza. Zoho Meeting è lo strumento di conferenza web online più semplice ed economico per migliorare la collaborazione aziendale con la condivisione dello schermo/applicazione, la condivisione della lavagna, il controllo remoto, l'audio e la videoconferenza. Fornisce a singoli utenti così come a organizzazioni di piccole e grandi dimensioni, un modo rapido e semplice per ospitare e condurre riunioni online sicure ed economiche. Ospita lanci di prodotti, dimostrazioni di funzionalità, presentazioni di vendita, webinar di nurturing dei lead, webinar di formazione degli utenti e riunioni online, direttamente dal tuo browser. Zoho Meeting è tipicamente utilizzato nei seguenti scenari. Puoi ospitare riunioni web sicure e robuste e condividere il tuo schermo online con il tuo pubblico remoto utilizzando qualsiasi browser o sistema operativo del computer. Il tuo pubblico remoto può essere da qualsiasi parte del mondo e può trovarsi in diverse località. Zoho Meeting risparmia tempo, viaggi e denaro fornendo riunioni virtuali in tempo reale - mentre le riunioni faccia a faccia sono ancora una necessità e insostituibili in molte circostanze; la potenza di Zoho Meeting offre la cosa migliore successiva. La riunione online è anche strettamente integrata con Zoho CRM, Zoho Projects, Microsoft Teams, Slack, Gmail e altro ancora. Ora puoi programmare, invitare, ospitare riunioni e visualizzare rapporti e registrazioni dal tuo account Zoho CRM. Puoi organizzare riunioni di vendita e marketing economiche con pochi semplici clic del mouse. Dimostra i tuoi prodotti e servizi a potenziali clienti, connettiti con i tuoi colleghi per discussioni e riunioni periodiche, coinvolgi un pubblico più ampio e persino esegui supporto post-vendita. Semplifica il tuo processo di vendita con presentazioni online, conduci riunioni web per strategia aziendale e marketing; comunica in modo efficiente e rapido con i tuoi clienti ovunque, in qualsiasi momento. Puoi mirare a nuovi potenziali clienti o annunciare nuovi lanci di prodotti alla tua base di clienti esistente utilizzando Zoho Meeting. Ospita grandi eventi virtuali e trasmettili in diretta su piattaforme social. I webinar e i lanci mediatici possono essere gestiti efficacemente per risparmiare tempo e denaro.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,139

#### How Do G2 Users Rate Zoho Meeting?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.0/10 (Category avg: 8.9/10)
- **Flessibilità di locazione:** 9.3/10 (Category avg: 8.8/10)
- **Videoconferenza:** 9.2/10 (Category avg: 8.8/10)
- **VoIP nativo:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zoho Meeting?

- **Venditore:** [Zoho](https://www.g2.com/it/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Anno di Fondazione:** 1996
- **Sede centrale:** Austin, TX
- **Twitter:** @Zoho  
137,880 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 dipendenti su LinkedIn®
- **Telefono:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer
- **Company Size:** 80% Small, 14% Medium

#### What Do G2 Reviewers Say About Zoho Meeting?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Zoho Meeting, godendo della sua semplice configurazione e delle caratteristiche intuitive per tutti i livelli di abilità.
- Gli utenti apprezzano la **facile configurazione** di Zoho Meeting, che consente un rapido accesso alle riunioni senza alcun download.
- Gli utenti apprezzano le **caratteristiche economiche** di Zoho Meeting, offrendo una grande combinazione di strumenti per la produttività.
- Gli utenti trovano che la **semplicità** di Zoho Meeting migliori la loro esperienza, rendendo le riunioni facili da avviare e utilizzare.
- Gli utenti trovano Zoho Meeting **conveniente** , offrendo soluzioni di qualità a un prezzo economico per piccoli team.

##### Cons

- Gli utenti sperimentano **ritardo e qualità video sfocata** durante le chiamate, influenzando la loro soddisfazione complessiva con Zoho Meeting.
- Gli utenti riscontrano **problemi audio** in Zoho Meeting, lottando con la qualità del suono e la connettività dei partecipanti durante le chiamate.
- Gli utenti trovano **funzionalità mancanti** in Zoho Meeting, notando limitazioni nella personalizzazione e negli strumenti di coinvolgimento rispetto ai concorrenti.
- Gli utenti trovano una mancanza di **funzionalità essenziali** , come l'accesso limitato alle registrazioni e spiegazioni insufficienti degli addon.
- Gli utenti sperimentano **scarsa qualità** con ritardi, video sfocato e problemi audio che influenzano la loro esperienza complessiva della riunione.

#### What Are Recent G2 Reviews of Zoho Meeting?

**["Condividere il mio schermo mi risparmia un sacco di avanti e indietro."](https://www.g2.com/it/survey_responses/zoho-meeting-review-13064237)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/it/survey_responses/zoho-meeting-review-13064237)

**["Zoho Meeting Funziona Perfettamente: Configurazione Facile, Webinar Affidabili, Ottimo Rapporto Qualità-Prezzo"](https://www.g2.com/it/survey_responses/zoho-meeting-review-13071020)**

**Rating:** 5.0/5.0 stars

_— Beyond T._

[Read full review](https://www.g2.com/it/survey_responses/zoho-meeting-review-13071020)

#### What Are G2 Users Discussing About Zoho Meeting?

- [A cosa serve Zoho Meeting?](https://www.g2.com/it/discussions/zoho-meeting-what-is-zoho-meeting-used-for) - 1 comment
- [How do I host a Zoho Meeting?](https://www.g2.com/it/discussions/how-do-i-host-a-zoho-meeting) - 1 comment
- [Zoho Meeting è gratuito?](https://www.g2.com/it/discussions/is-zoho-meeting-free) - 2 comments, 1 upvote
- [A cosa serve Zoho Meeting?](https://www.g2.com/it/discussions/what-is-zoho-meeting-used-for) - 2 comments

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/de/products/five9-intelligent-cloud-contact-center-platform/reviews)

Gegründet im Jahr 2001 und mit Hauptsitz in San Ramon, Kalifornien, hat sich Five9 zu einem globalen CX-Führer mit über 2.500 Kunden weltweit entwickelt. Als Pionier in der Cloud-Contact-Center-Technologie bedient Five9 Organisationen in verschiedenen Branchen, die bestrebt sind, Kundenerfahrungen durch intelligente, personalisierte Interaktionen zu transformieren. Mit über 1.400 Partnern weltweit und 2.700 Mitarbeitern kombiniert Five9 tiefes CX-Know-how mit innovativer Technologie, um Marken zu helfen, bessere Geschäftsergebnisse zu erzielen. Die Five9 Intelligent CX Platform bietet eine umfassende Suite von Lösungen, einschließlich Omnichannel-Engagement, Agentenunterstützung, Workforce-Engagement und KI-gesteuerter Automatisierung. Five9 Genius AI integriert praktische künstliche Intelligenz in die gesamte Plattform und ermöglicht hyper-personalisierte Kundenreisen, bei denen KI-Agenten und menschliche Agenten Hand in Hand arbeiten. Unsere offene, cloud-native Plattform integriert sich nahtlos mit führenden CRM- und Enterprise-Systemen, um sicherzustellen, dass Unternehmen Erlebnisse personalisieren können und gleichzeitig die betriebliche Agilität maximieren. Five9 verwandelt CX von fragmentierten, frustrierenden Erfahrungen in nahtlose, KI-gesteuerte Reisen, die Kundenbedürfnisse antizipieren. Durch die Kombination der Effizienz von KI mit dem menschlichen Touch können Unternehmen bessere Erlebnisse zu geringeren Kosten bieten und ihre Contact Center von Kostenstellen in strategische Vermögenswerte verwandeln. Mit branchenführender Zuverlässigkeit (99,999% Betriebszeit), tiefem CX-Know-how und einem beratenden Partnerschaftsansatz hilft Five9 Unternehmen, Effizienz freizuschalten, die Kundenzufriedenheit zu steigern und langfristige Loyalität zu fördern. Mit Five9 beginnt das neue CX hier – wo Kundenfreude zu einer treibenden Kraft für das Unternehmenswachstum wird.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 8.9/10)
- **Flexibilität bei der Mandantschaft:** 10.0/10 (Category avg: 8.8/10)
- **Videokonferenzen:** 10.0/10 (Category avg: 8.8/10)
- **Natives VoIP:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Verkäufer:** [Five9](https://www.g2.com/de/sellers/five9)
- **Unternehmenswebsite:** www.Five9.com
- **Gründungsjahr:** 2001
- **Hauptsitz:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,058 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundendienstmitarbeiter, Manager
- **Top Industries:** Verbraucherdienste, Finanzdienstleistungen
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer lieben die **benutzerfreundliche Oberfläche** von Five9, da sie einfach zu navigieren und leicht zu implementieren ist.
- Benutzer loben den **reaktiven Kundensupport** von Five9 und heben hervor, dass die Priorität darin besteht, Anliegen umgehend zu bearbeiten.
- Benutzer schätzen den **außergewöhnlichen Kundenservice** von Five9 und heben die Reaktionsfähigkeit und Hilfsbereitschaft in ihrer Erfahrung hervor.
- Benutzer schätzen den **reaktionsschnellen und hilfreichen Support** von Five9, der ihre Gesamterfahrung und Integrationsfähigkeiten verbessert.
- Benutzer schätzen die **Effizienz** von Five9 und profitieren von beeindruckenden Funktionen, die Kundeninteraktionen und Produktivitätsüberwachung verbessern.

##### Cons

- Benutzer stehen vor **Anrufproblemen** , die eine genaue Berichterstattung und Leistungsbewertung behindern und das Erlebnis im Kontaktzentrum komplizieren.
- Benutzer bemerken **fehlende Funktionen** wie eine moderne Benutzeroberfläche und effiziente Suchoptionen, was die Benutzerfreundlichkeit und Funktionalität beeinträchtigt.
- Benutzer finden die **Komplexität** der Benutzeroberfläche und der Berichtsfunktionen von Five9 ziemlich herausfordernd und verwirrend.
- Benutzer berichten von **technischen Problemen** mit Five9, einschließlich langsamer Support-Antworten und gelegentlicher Störungen, die den Dienst beeinträchtigen.
- Benutzer berichten, dass **schlechter Kundensupport** zu frustrierenden Verzögerungen und Herausforderungen bei der Problemlösung und Einrichtung führt.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Schnelle, intuitive webbasierte Plattform mit zuverlässigem Support"](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["Benutzerfreundliche Plattform mit ausgezeichnetem Agentensupport"](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [Wofür wird Five9 verwendet?](https://www.g2.com/de/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/de/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/de/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/de/discussions/how-much-is-five9-cost)
- [Hat Five9 eine mobile App?](https://www.g2.com/de/discussions/does-five9-have-a-mobile-app) - 2 comments

### [Intermedia Unite](https://www.g2.com/fr/products/intermedia-unite/reviews)

Intermedia Unite® est une solution complète de communication d'entreprise conçue pour rationaliser la collaboration, améliorer l'engagement client et accroître la productivité des équipes. En intégrant divers outils de communication sur une seule plateforme, Unite élimine le besoin de multiples applications fragmentées, permettant aux utilisateurs de se connecter sans interruption depuis n'importe quel endroit. Cette plateforme tout-en-un est particulièrement bénéfique pour les organisations cherchant à favoriser un environnement de travail collaboratif tout en maintenant l'efficacité de leurs opérations. Ciblant les entreprises de toutes tailles, Intermedia Unite® s'adresse aux équipes qui nécessitent un système de communication fiable et cohérent. Son interface conviviale et ses fonctionnalités robustes la rendent adaptée aux travailleurs à distance, aux équipes en bureau et aux environnements hybrides. La plateforme est particulièrement avantageuse pour les organisations qui dépendent fortement de la communication en temps réel, telles que les équipes de service client, les départements de vente et les groupes de gestion de projet. En consolidant les services téléphoniques d'entreprise, la visioconférence, le chat d'équipe et le partage de fichiers, Unite permet aux employés de collaborer efficacement sans avoir à jongler entre différentes applications. L'une des caractéristiques remarquables d'Intermedia Unite® est ses capacités d'appel de niveau entreprise, qui sont équipées de plus de 100 fonctionnalités conçues pour améliorer la communication. Cela inclut des outils d'engagement client intégrés qui permettent aux entreprises de se connecter plus efficacement avec leurs clients. De plus, la plateforme offre des expériences améliorées pour les utilisateurs de Microsoft Teams, ce qui en fait un choix polyvalent pour les organisations utilisant déjà les produits Microsoft. Les applications mobiles et de bureau garantissent que les utilisateurs peuvent passer des appels, tenir des réunions et interagir avec les clients depuis pratiquement n'importe où, tout en préservant une identité commerciale cohérente. Intermedia Unite® exploite également la technologie de l'IA pour fournir des transcriptions, des résumés et des insights, qui aident les équipes à capturer des détails importants et à faire le suivi des discussions efficacement. Cette fonctionnalité permet non seulement de gagner du temps, mais elle améliore également la responsabilité parmi les membres de l'équipe, garantissant que les informations critiques ne sont pas négligées. De plus, avec un engagement envers la fiabilité, Intermedia Unite® affiche un temps de disponibilité impressionnant de 99,999 % et est soutenu par un support certifié J.D. Power, garantissant que les utilisateurs peuvent compter sur la plateforme pour leurs besoins en communication. Dans l'ensemble, Intermedia Unite® se distingue dans le paysage encombré des communications en offrant une solution unifiée qui améliore la productivité et favorise la collaboration. Sa combinaison de fonctionnalités avancées, de design convivial et de performance fiable en fait un outil précieux pour toute organisation cherchant à améliorer ses stratégies de communication et ses efforts d'engagement client.

**Average Rating:** 4.5/5.0

**Total Reviews:** 502

#### How Do G2 Users Rate Intermedia Unite?

- **the product a-t-il été un bon partenaire commercial?:** 9.2/10 (Category avg: 8.9/10)
- **Flexibilité de la location:** 8.8/10 (Category avg: 8.8/10)
- **Vidéoconférence:** 9.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Intermedia Unite?

- **Vendeur:** [Intermedia](https://www.g2.com/fr/sellers/intermedia)
- **Site Web de l'entreprise:** www.intermedia.com
- **Année de fondation:** 1993
- **Emplacement du siège social:** Sunnyvale, California
- **Twitter:** @intermedia\_net  
4,556 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae84c30d3174c5684d4b4f977654a5d932d3dc583d3fb1fa14ded70e0e870b67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8903%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,395 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire, Président
- **Top Industries:** Technologie de l'information et services, Soins hospitaliers et de santé
- **Company Size:** 67% Small, 21% Medium

#### What Do G2 Reviewers Say About Intermedia Unite?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient le **support client rapide et efficace** d'Intermedia Unite, améliorant ainsi leur expérience globale et leur fiabilité.
- Les utilisateurs apprécient la **facilité d'utilisation** d'Intermedia Unite, le trouvant convivial et efficace pour les besoins de communication.
- Les utilisateurs apprécient le **support client compétent et réactif** d'Intermedia Unite, améliorant ainsi leur expérience d'intégration et de résolution de problèmes techniques.
- Les utilisateurs apprécient le **design intuitif** d'Intermedia Unite, rendant la communication fluide et conviviale pour tous les âges.
- Les utilisateurs apprécient la **fiabilité** d'Intermedia Unite, appréciant des performances constantes et un excellent support tout au long de leur expérience.

##### Cons

- Les utilisateurs rencontrent des **problèmes de dépendance à Internet** avec Intermedia Unite, entraînant des appels interrompus lors de défis réseau.
- Les utilisateurs rencontrent souvent des **complexités administratives** dans Intermedia Unite, ce qui entraîne des appels fréquents au support et des préoccupations concernant la cohérence.
- Les utilisateurs signalent des **problèmes de contrôle d'administration** avec Intermedia Unite, entraînant des complexités qui frustrent les nouveaux administrateurs.
- Les utilisateurs rencontrent fréquemment des **problèmes de connexion** avec Intermedia Unite, entraînant des appels interrompus et de la frustration lors de l'utilisation.
- Les utilisateurs sont souvent confrontés à un **service client médiocre** , subissant des transferts frustrants et des problèmes non résolus malgré un personnel de support poli.

#### What Are Recent G2 Reviews of Intermedia Unite?

**["Bloqueur de fraudeurs automatisé avec support fiable"](https://www.g2.com/fr/survey_responses/intermedia-unite-review-8999266)**

**Rating:** 5.0/5.0 stars

_— Robert L._

[Read full review](https://www.g2.com/fr/survey_responses/intermedia-unite-review-8999266)

**["Intermedia Unite : Réaffectation flexible des téléphones et support rapide et utile"](https://www.g2.com/fr/survey_responses/intermedia-unite-review-13174829)**

**Rating:** 5.0/5.0 stars

_— Christopher B._

[Read full review](https://www.g2.com/fr/survey_responses/intermedia-unite-review-13174829)

#### What Are G2 Users Discussing About Intermedia Unite?

- [À quoi sert Intermedia Unite ?](https://www.g2.com/fr/discussions/what-is-intermedia-unite-used-for) - 1 comment
- [À quoi sert la visioconférence Anymeeting ?](https://www.g2.com/fr/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote
- [What is the most used video conferencing software?](https://www.g2.com/fr/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote
- [Est-ce qu'AnyMeeting est sûr ?](https://www.g2.com/fr/discussions/is-anymeeting-safe) - 1 comment, 1 upvote
- [Quelles sont les fonctionnalités des logiciels de visioconférence ?](https://www.g2.com/fr/discussions/what-are-the-features-of-video-conferencing-software) - 1 comment

### [Avaya IP Office](https://www.g2.com/de/products/avaya-ip-office/reviews)

Avaya IP Office: Umfassende Unified Communications Plattform Unsere preisgekrönte, weltweit verfügbare Avaya IP Office bietet eine voll ausgestattete Unified Communications Plattform, die vor Ort implementiert und verwaltet wird. Diese robuste Lösung befähigt Organisationen, sowohl Kunden- als auch Mitarbeiterinteraktionen zu verbessern, während sie die vollständige Kontrolle über ihre Kommunikationsinfrastruktur behalten. Umfassendes Anrufmanagement & Analytik Avaya IP Office bietet fortschrittliche Funktionen zur Anrufaufzeichnung, -verfolgung und -berichterstattung, die Ihnen beispiellose Einblicke in Ihre Kundeninteraktionen geben. Die integrierte Avaya Call Reporting Funktionalität ermöglicht es Ihnen, eingehende Anrufe umfassend aufzuzeichnen und zu dokumentieren, wodurch ein wertvolles Archiv für Compliance, Qualitätssicherung und Schulungszwecke entsteht. Über die grundlegende Aufzeichnung hinaus ermöglicht die Plattform detaillierte Anrufanalysen, die Ihnen helfen, Trends zu identifizieren, Leistungskennzahlen zu messen und Ihre Kommunikationsstrategien zu optimieren. Für Kontaktzentren und Kundenserviceoperationen bietet IP Office Echtzeit-Dashboards für Callcenter-Agenten, die die Art und Weise, wie Ihr Team Kundeninteraktionen handhabt, transformieren. Diese intuitiven Dashboards bieten Agenten sofortige Einblicke in Anrufwarteschlangen, Wartezeiten und Routing-Informationen, was eine effizientere Anrufbearbeitung und verbesserte Erstkontaktlösungsraten ermöglicht. Vorgesetzte erhalten Zugang zu Echtzeit-Überwachungsfunktionen, die es ihnen ermöglichen, Agenten zu coachen und die Produktivität der Belegschaft effektiv zu verwalten. Flexibilität für moderne Arbeitsumgebungen In der heutigen dynamischen Arbeitswelt ist die Mobilität der Mitarbeiter entscheidend. Avaya IP Office befähigt Ihre Remote- und mobilen Mitarbeiter, indem es die gleichen leistungsstarken Kommunikationsfähigkeiten bietet, egal ob die Mitarbeiter im Büro, zu Hause oder an einem beliebigen Ort weltweit arbeiten. Diese nahtlose Erfahrung stellt sicher, dass verteilte Teams Produktivität und Zusammenarbeit aufrechterhalten, ohne Kompromisse bei Funktionen oder Funktionalität einzugehen. Remote-Mitarbeiter erhalten Zugang zur vollständigen Suite von IP Office-Funktionen – einschließlich fortschrittlicher Anrufbearbeitung, Präsenzinformationen, einheitlicher Nachrichtenübermittlung und integrierter Kollaborationstools. Diese Konsistenz beseitigt die Frustration über eingeschränkte Funktionalität für Remote-Mitarbeiter und ermöglicht es Ihrer Organisation, talentierte Mitarbeiter anzuziehen und zu halten, die zunehmend flexible Arbeitsregelungen erwarten. Unternehmensgerechte Funktionen Über die Grundlagen hinaus umfasst Avaya IP Office umfassende Unified Communications-Funktionen, die Sprache, Video, Nachrichtenübermittlung und Präsenz in einer einzigen Plattform integrieren. Die Lösung unterstützt Videokonferenzen, Instant Messaging, Voicemail-zu-E-Mail-Transkription und intelligentes Anrufrouting, das sicherstellt, dass Kunden und Kollegen effizient die richtige Person erreichen. Das Vor-Ort-Bereitstellungsmodell gibt Ihrer Organisation die vollständige Kontrolle über Ihre Kommunikationsinfrastruktur, Datensicherheit und Systemanpassung. Dieser Ansatz spricht Unternehmen mit strengen Compliance-Anforderungen, Bedenken hinsichtlich der Datensouveränität oder spezifischen Integrationsbedürfnissen mit bestehenden Geschäftssystemen an. Implementierung & Support Das globale Partnernetzwerk von Avaya stellt eine professionelle Implementierung, Konfiguration und laufende Unterstützung sicher, die auf Ihre spezifischen Anforderungen zugeschnitten ist. Egal, ob Sie ein kleines Unternehmen mit grundlegenden Bedürfnissen oder ein großes Unternehmen mit anspruchsvollen Callcenter-Fähigkeiten sind, IP Office skaliert, um Ihren Anforderungen gerecht zu werden. Nächste Schritte Bereit zu erkunden, wie Avaya IP Office die Kommunikation Ihrer Organisation transformieren kann? Unsere Avaya-Experten stehen zur Verfügung, um Ihre individuellen Kommunikationsbedürfnisse zu besprechen und eine Live-Demonstration der Plattform in Aktion zu bieten. Entdecken Sie, warum Tausende von Organisationen weltweit IP Office vertrauen, um überlegene Kundenerfahrungen zu liefern und produktive, engagierte Mitarbeiter zu ermöglichen. Kontaktieren Sie noch heute einen Avaya-Spezialisten, um Ihre persönliche Beratung zu vereinbaren und IP Office in Aktion zu sehen.

**Average Rating:** 4.5/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Avaya IP Office?

- **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Avaya IP Office?

- **Verkäufer:** [Avaya](https://www.g2.com/de/sellers/avaya)
- **Gründungsjahr:** 2000
- **Hauptsitz:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Medium, 27% Large

#### What Are Recent G2 Reviews of Avaya IP Office?

**["Anaya IP Büro"](https://www.g2.com/de/survey_responses/avaya-ip-office-review-10794116)**

**Rating:** 4.5/5.0 stars

_— Darshan P._

[Read full review](https://www.g2.com/de/survey_responses/avaya-ip-office-review-10794116)

**["Avaya IP Office Erfahrung"](https://www.g2.com/de/survey_responses/avaya-ip-office-review-10298258)**

**Rating:** 5.0/5.0 stars

_— Rajkumar S._

[Read full review](https://www.g2.com/de/survey_responses/avaya-ip-office-review-10298258)

### [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews)

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

**Average Rating:** 4.8/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Yeastar P-Series PBX System?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Yeastar P-Series PBX System?

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar  
2,504 Twitter followers
- **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website)  
211 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 75% Small, 21% Medium

#### What Do G2 Reviewers Say About Yeastar P-Series PBX System?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support.
- Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions.
- Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience.
- Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism.
- Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use.

##### Cons

- Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features.
- Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly.
- Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback.
- Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency.
- Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints.

#### What Are Recent G2 Reviews of Yeastar P-Series PBX System?

**["A powerful PBX system that constantly brings new functions with it"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)**

**Rating:** 5.0/5.0 stars

_— Markus E._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)

**["Flexible Call Switching and User-Friendly Web Interface"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)**

**Rating:** 4.5/5.0 stars

_— Girish S._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)

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 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.

UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.

While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.

To qualify for inclusion in the UCaaS category, a product must:

- Be a cloud-based collaboration and communication platform
- Supply VoIP, video conferencing, business messaging, and file sharing
- Provide cross-channel functionality
- Offer additional collaboration and communication tools natively
- Be flexible enough to incorporate new communication channels as they are developed

Top Tools at a Glance

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AI-powered meeting collaboration with unified workspace

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User Review

"Reliable All-in-One Collaboration with Excellent Audio/Video and Time-Saving AI Features"

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Hybrid meetings with AI-powered inclusivity features

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User Review

"Dependable All-in-One Collaboration with Webex Suite"

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Remote-first call routing with mobility

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User Review

"Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"

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AI call summaries for distributed teams

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User Review

"Stable calls, solid messaging, and AI that actually helps after meetings"

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CRM-integrated call analytics and location-based routing

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User Review

"Seamless Setup with Powerful Features, Minor Device Switching Hiccups"

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Mobile-first calling with Teams integration

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User Review

"Feature-Rich Phone System with Great Ring Groups & Analytics"

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CRM-integrated calling with automatic conversation logging

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User Review

"Seamless Embedded Calling with Ringover—and Truly Responsive Support"

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## How Do You Choose the Right UCaaS Platforms?

### What You Should Know About UCaaS Platforms

### What are UCaaS Platforms?

UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it.

Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies.

**What Does UCaaS Stand For?**

UCaaS stands for unified communications as a service.

#### What Types of UCaaS Platforms Exist?

There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users).

**Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams.

**External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information.

**Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly.

**Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** **

### What are the Common Features of UCaaS Platforms?

A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive.

**Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration.

**VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices.

**Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others.

**Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience.

**File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems.

**Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows.

**Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system.

[**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP.

**Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files.

Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility)

### What are the Benefits of UCaaS Platforms?

Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits.

**Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well.

**Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it.

**Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations.

### Who Uses UCaaS Platforms?

The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions.

#### Software Related to UCaaS Platforms

Related solutions that can be used together with UCaaS platforms include:

[Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently.

**Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories.

### Challenges with UCaaS Platforms 

**Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period. 

**Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features. 

### How to Buy UCaaS Platforms

#### Requirements Gathering (RFI/RFP) for UCaaS Platforms

Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business.

The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are:

**Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs.

**Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded.

#### Compare UCaaS Products

**Create a long list**

The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection.

**Create a short list**

Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list. 

**Conduct demos**

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed.

#### Selection of UCaaS Platforms

**Choose a selection team**

UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

**Negotiation**

Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

**Final decision**

Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.