User Interface, Ease of use, variety of features Review collected by and hosted on G2.com.

The survey builder can be updated with more features.

Also, there should be functionality to download the newsletter report Review collected by and hosted on G2.com.

I have used the Alida to create, host, and engage an internal client panel. The survey functionality and userzoom integration has been pivotal to scaling our resaerch. Alida's survey features are comparable to some of the dedicated research tools that my team uses. Beyond the product, the support team for our panel members is very responsive and helpful when it comes to troubleshooting and answering member and researcher issues or questions. Alida has also been phenomenal when it comes to thought partnership to socialization and training with our team. With Alida we've been able to reduce recruitment from months to minutes, access to niche segment groups, and scale UX Research without dependency on a thrid party vendor. Review collected by and hosted on G2.com.

While Alida has a Calendly integration, that tool is not approved by our company so we are not able to use the feature like we would hope to for study recruitment. However, if Alida had scheduling built into the survey platform then it would be a less manual process. Review collected by and hosted on G2.com.

How user-friendly it is. We do not require any technical resources to get serious value. Great UX and thoughtful design. Review collected by and hosted on G2.com.

I do not have anything to share at this time. Review collected by and hosted on G2.com.

Unlike other platforms, Alida's platform is almost all proprietary, so the integration between different parts like survey programming and reporting is seamless. Review collected by and hosted on G2.com.

I wish there were better qualitative options and analysis tools for open ends and a more engaging member hub experience. Review collected by and hosted on G2.com.

Established community provider, yet they are continuing to innovate Review collected by and hosted on G2.com.

Anything I have previously disliked has been something they've worked on improving, can't ask for more. Review collected by and hosted on G2.com.

The platform is very easy to use, its so user friendly that you can get started exploring and building projects right away. If an issue does arise their customer support team is SO great! I have used both the chat support as well as calling into their hotline and both were seamless. They also have a lot of blog content that has tips and tricks as well as step by step instructions on how to implement activities. Review collected by and hosted on G2.com.

I enjoy a lot about the platform, but if I had to specify one thing I dislike it would be the training on the platform could have been more interactive, but they might have updated it since then. Review collected by and hosted on G2.com.

Using the platform is very intuitive. If there is any issues I have found it easy to get in touch with the Alida team, but because of the ease of use I rarely need to get in touch. Review collected by and hosted on G2.com.

When creating the survey the dragging is sensitive which can delay the survey process slightly. Review collected by and hosted on G2.com.

I think that the decision for a software tool depends heavily on your context. For us, Alida works very well. It gives us flexibility to work in multiple languages, provides cool dashboarding, and is a user-friendly and stable environment. But something you always need, independently from your context, is great support. And the Alida team is exactly that: Great support for our team, always pro-active, and we can really count on them! Review collected by and hosted on G2.com.

Not sure if you can call it 'dislike', but it would be even better if Alida had more possibilities outside of the panel software, for more general voice of the customer measurements. So that we can use it for everything related to CX. Review collected by and hosted on G2.com.

Alida is easy to navigate and use. The customer service is excellent, and provide examples based on your organization's goals. Review collected by and hosted on G2.com.

I would love to see Alida advance their data analysis section in the tool, specifically with chart options to compare segments based on profiles. Review collected by and hosted on G2.com.

The staff are extremely helpful when needed. Review collected by and hosted on G2.com.

Uploading samples can take a lot of time, especially with 1000+ recipients. Review collected by and hosted on G2.com.