The level of support we receive is amazing. Love that I can connect with someone via phone, chat, or email and will get a reply well within 24 hours. I also have complete trust in our customer success team. Our bi-weekly meetings are productive and keep me properly informed. As a brand admin of Alida for my organization, I often need to create user accounts and provide assistance early on to those who may not be as familair with survey platforms. I find Alida to be somewhat user friendly with a simple userface that helps me guide new users. Review collected by and hosted on G2.com.

There was a lot of turnover early on. Once I got familiar with our support team, it felt like there would be an inevitable change. While the survey platform and community hubs are decent, there are plenty of missing capabilities that can be frustrating. While I appreciate they are willing to hear customers' ideas for innovating their platforms, I wish certain features were already set up. Review collected by and hosted on G2.com.

It's a combination of the entire team; from my sales person to the implementation team, to the technical experts and our day-to-day service lead, to the Alida platform itself. Everyone has been helpful, proactive, knowledgeable, eager to jump in, and friendly. The platform is easy to use and has numerous capabilities. It seems like whenever I ask whether it has XYZ capability, the answer is yes. If not, the team works with us to achieve our goal. Review collected by and hosted on G2.com.

There has been nothing that I have been disappointed with - it's all been positive. Review collected by and hosted on G2.com.

I love how easy it is to recruit users to the panel and manage them once they're in. Very easy to send comms and see demographic make ups. Review collected by and hosted on G2.com.

The UI could use some beautification, but it's still usable as is. Review collected by and hosted on G2.com.

The overal service provide is outstanding. The platform is user friendly and they continue to grow the UI keeping ahead of the industry standard. Review collected by and hosted on G2.com.

While there is a plethora of help and training docs and videos, it can be a bit overwhelming and hard to search for what you're specifically looking for. Review collected by and hosted on G2.com.

Great service from rep, always willing to help us learn Review collected by and hosted on G2.com.

Software takes time to learn, I need to spend extra time learning changes Review collected by and hosted on G2.com.

The biggest selling point to me is the speed of response. With Alida, we are able to quickly survey our audience and get insights soon after. Review collected by and hosted on G2.com.

One of the challenges we have with Alida is the quality of user responses. Sometimes it feels people do not put a lot of effort into the surveys. Review collected by and hosted on G2.com.

Alida helps us "accomplish more with less". We're all faced with budget limitations and economic headwinds. We've been able to continue to serve the needs of our business with customer insights for product development and innovation with our Alida tools and one person managing them. Saves time and money over sourcing external firms for one-off projects, and helps us be client focused in how we build and prioritize. Review collected by and hosted on G2.com.

We tend to be up-sold with every new cabability and innovation. This makes sense to a certain extent, and shows how they are continuing to evolve their tools which is something you want from a technology partner. But it would be nice to not have to keep going back to finance every year for more and more $ Review collected by and hosted on G2.com.

I have enjoyed that Alida is here to help me, we have weekly meetings that add value and help me to build and engage my community. The platform is very user friendly. Any time that I have needed techniacl support, the team is prompt in their response and very helpful. Review collected by and hosted on G2.com.

Nothing that I can think of. All interactions have been succesful and I don't have any opportunities. Review collected by and hosted on G2.com.

I enjoy that using Alida is for the most part user friendly and makes survey development easier. I think the community aspect is great and allows our brand to connect and bring value to our customers. Review collected by and hosted on G2.com.

I know this is in the works but I would love to see that simplicity and ease brought over to data visualization. It would be great to visualize trending data specifically and the ability to include weighting that is already in survey reports. Review collected by and hosted on G2.com.

Alida makes it super easy to have quick touchpoints with our customers. It's so simple to program and send out a survey using Alida and managing the platform is incredibly easy. Review collected by and hosted on G2.com.

While I feel that Alida is great for producing simple surveys, it is not a great platform for more complex programming. In order to do things such as equal distribution templates, you need to use Power Surveys and many Alida support technicians are not trained well on this platform. Review collected by and hosted on G2.com.