The ability to send surveys to the panel is great and the back end reporting for those projects work well. Review collected by and hosted on G2.com.

It needs more work for moderating qualitatively. If a member comments on a post it's hard to go back and have a back and forth conversation because you can't find the original post. It's hard to create a community collaboration feeling Review collected by and hosted on G2.com.

Alida is so easy to use. I find it very intuitive when it comes to creating and loading a survey. Review collected by and hosted on G2.com.

There are limitations in what Alida can do at the back end. Drawbacks are when you are not too sure about particular scripting for questions. I have found staff are not always aware of how to complete more complex conditions. Review collected by and hosted on G2.com.

Alida application provides a great way to create customizable tool surveys for gathering feedback and client opinions. Review collected by and hosted on G2.com.

The application has been down sometimes. Review collected by and hosted on G2.com.

I like that Alida provides transcripts with a keyword search feature, making it easy to find key insights and create highlight reels. Review collected by and hosted on G2.com.

I find Alida difficult to use due to frequent tech glitches, a complex interface, and a lack of integration with Outlook or other platforms. Review collected by and hosted on G2.com.

Alida is enabling us to bring the voices of our customers into decisions we are making. It is an intuitive, easy-to-use tool and we're able to gather feedback quickly. Review collected by and hosted on G2.com.

Clunky reporting, but improvements have been made and they seem to listen to their customer's feedback and enhancement requests. Review collected by and hosted on G2.com.

The platform is relatively easy to use. They are always adding new features. The Account - Customer success manageers are typically quite helpful. Review collected by and hosted on G2.com.

Customer success manageers dont seem to stay long in the position. Every year or so, there is a new one and have to rebuild relationships. The analytics platform has lot of bugs from data not syncing correctly to constantly requiring you to save dashboard so that you dont lose work. Review collected by and hosted on G2.com.

I love the built-in support system Alida has for all of its partners. They are one of the most responsive companies I have ever worked with, which really makes us feel valued/ Review collected by and hosted on G2.com.

Alida still has some work to do to play on the same field as a Qualtrics. I'd like to see more capabilities for building out crosstabs and dashboards. Review collected by and hosted on G2.com.

The user interface is easy to understand and use. Review collected by and hosted on G2.com.

Small features that usually exist but I can't find / understand because I'm new to the program. Review collected by and hosted on G2.com.

Easy to program and distribute surveys both to the recruited community as well as database customers. Review collected by and hosted on G2.com.

Lack of AI capabilities. Reporting tools / analytical capabilities are outdated. Review collected by and hosted on G2.com.

The different question types like Maxdiff Review collected by and hosted on G2.com.

I find that the randomization will only sometimes work Review collected by and hosted on G2.com.