The platform was designed for users who are both experienced in doing DIY and newbies alike. Its platform management is also easy to learn and use. Most of all, its extremely cost-effective since its package is not based on no. of responses or surveys but to the panel size, which means you need to ensure that your panel is active and you can have good productivity. Customer support of PH team is also helpful and creative in coming up with ways how to make the survey work for our requirement. Review collected by and hosted on G2.com.

It's still web-based so sometimes it misses on saving the progress, especially when you are masking choices. Review collected by and hosted on G2.com.

The information and collaboration Alida and Volvo. Review collected by and hosted on G2.com.

Nothing at this time. Thank you for all your support. Review collected by and hosted on G2.com.

The team's communication is always, always best in class. They are accessible quickly through any number of channels, always willing to jump in and assist, and able to think creatively to find a solution even to unique business issues. They are amazing at predicting our needs and consistently keep our community engaged and active.

The platform itself is easy to use and I find very intuitive. Making a survey and sending it out to just the right cohort is a snap. It's also easy to pull down responses and quickly turn those into insights, whether it be a survey I launched or a quick poll put together by our community management team.

The Analytics tab has been a great way to share metrics out to wider org stakeholders as well, easing our ability to show value to those not on the platform.

I am quite literally on the platform every day and have used other big names in the industry and have really enjoyed using Alida this year. Review collected by and hosted on G2.com.

It would be helpful to have a bit more control over sending research insights off-platform, though I recognize the assocaited risks of this. And there are ways to mitigate those besides. Some of the survey building features can feel a bit redundant at times, such as always having to drag question type back from the main screen to the side panel instead of quickly adding a new question on the side panel itself.

Occasionally sales can be perceived as a bit pushy though this likely goes with the business territory.

Still, my team and I are very happy with the Alida experience and look forward to continuing this partnership in 2025. Review collected by and hosted on G2.com.

It's been almost 6 years since I started using Alida, and I have seen huge improvements since then. The surveys are really easy to setup and the documentation is very helpful. Our success managers are really experienced and ensures that our projects are running smoothly and recommends best practices for us to drive out better insights with our studies. Review collected by and hosted on G2.com.

If there is one thing that I'd like Alida to improve on, it will be the user interface for survey takers. The spaces are too wide. There is almost no option to customize the entire look and feel of the survey; as compared to the other survey platforms that we use there is no available CSS and HTML scripting in Alida. Also, some of the question types needs to be purchased separately. Review collected by and hosted on G2.com.

Ability to script simple & medium surveys on self serve. User experience is good for clients when scripting surveys Review collected by and hosted on G2.com.

Not able to adapt to requests and development changes, takes to long to develop anything, AI is not present enough on the platform, in key areas. Review collected by and hosted on G2.com.

Alida makes it so easy to connect with and learn from customers. From quick surveys to live interviews, Aldia simplifies the process of getting in touch with customers to hear their feedback and perspectives. The customer service and account support is great - Schuyler is an amazing resource who helps me get the most out of my customer community via Alida. Review collected by and hosted on G2.com.

N/A - Alida is great and I don't have any major dislikes. Review collected by and hosted on G2.com.

Alida has a great interface that it intuitive and easy to use and when I get stuck, my customer success manager is always wiling to jump in and help me, and teach me how to do it next time. I also love the support we get for communicating with our research group - the team at Alida make it so easy! Review collected by and hosted on G2.com.

Honestly, I've been really happy with the product and the services/support. If I had to pick something, I'd say, I wish it were less expensive, but we get the value out of it. Review collected by and hosted on G2.com.

The tool is quite simple in use yet effective for working on the surveys and creating visually appealing reports for analysis.

The GUI is very user friendly and easy to understand.

The training videos are also very informative, which a new user can review and learn by their own without getting any exclusive training. Review collected by and hosted on G2.com.

1. There are couple of setups which are not feasible in Alida to create which we usually receive in our surveys, like if we need to create an open end question along with a checkbox single option question (I.e. Don't know) in such a way to make both of these mutually exclusive. This is not looking feasible.

2. In Alida it is not looking feasible to enable one of their powerful feature of adding scripting in the questions for every user. I would suggest that a company admin should have authority to enable that powerful feature of some of their users if needed. If they enable this feature then it will ne more easy to customize the questions more effectively. Review collected by and hosted on G2.com.

Love the quick turn-around DIY approach which enables cross-functional team members to easily run their own targeted surveys. Alida is our "go-to" for many VOC research needs, from brand messaging to product development and most recently for ethnographic research using a combination of their survey platform and video discussions. Further, Alida's customer service team is one of the best I've worked with - super responsive, knowledgeable and interested in understanding our needs to help drive our business. Review collected by and hosted on G2.com.

I can't think of anything I dislike about Alida. As long as we continually monitor our panel and keep them engaged, then we get the high quality responses and feedback we need. Review collected by and hosted on G2.com.

I love the overall experience with Alida. The platform is incredibly user friendly and intuitive. It makes naviagting the process easy allowing you to work smarter not harder. Beyond the the Alida platform itself, Alida has the best customer success reps. I am so grateful for all the support that they constantly provide. They are thorough, detail oriented and quick to respond. Review collected by and hosted on G2.com.

N/A - I have found that Alida suits the needs for my research role Review collected by and hosted on G2.com.