informative insights and member community Review collected by and hosted on G2.com.

Customer success refuses to assist customers, constant system updates with little to no support to adapt Review collected by and hosted on G2.com.

- I can create PQs to help me integrate internal data into the survey results, allow me to view historical data (from previous surveys).

- The module for creating surveys is easy to learn and get used to.

- The platform itself has so many features. A year into using it and I still sometimes get surprised by what it can do.

- VERY good support from Vision Critical counterparts! Our account managers and even the tech support team always respondents quickly and fully to our concerns. When there are features that are not yet available (especially in the creation of surveys), they even suggest workarounds. Review collected by and hosted on G2.com.

- Limited design options in creating invitations.

- Some PQ variables takes time to "refresh" in the back-end.

- NPS type survey displays only Promoter/Passive/Detractor in summary tables; would be useful to see the exact scores in the scale as well.

- Means/averages are not possible when my scale has titles (ex. 10-Very Satisfied). I have to extract Response-Level data and compute manually from there.

- Community data can get messy after a while. Needs tedious community management.. not the fault of the platform of course, but thinking if there's a way to help community managers with this. Review collected by and hosted on G2.com.

The reporting feature is the best part.. Review collected by and hosted on G2.com.

We can't add outside sources to Alida... Review collected by and hosted on G2.com.

Alida has excellent account management and customer support, and the platform has all of the advanced features you'd want or need. Review collected by and hosted on G2.com.

When I think to a future state of surveys, I could imagine some sort of AI technology where it learns your business and recommends questions based on what type of survey you're trying to run. Review collected by and hosted on G2.com.

Alida is incredibly user-friendly, which makes everything else about it easier - designing surveys, introing new team members to the tool, manipulating and analyzing data, etc. Review collected by and hosted on G2.com.

The only thing I'd say I "dislike" about the tool are some limitations to programming capabilities (e.g. having respondents submit photos or videos) Review collected by and hosted on G2.com.

It's very intuitive, and gives the opportunity to get answers quickly and efficiently on any business problem Review collected by and hosted on G2.com.

Nothing really, we have enjoyed using Alida Review collected by and hosted on G2.com.

It's easy to set up surveys with their Sparq 3 platform. We can also run tables with several data cuts within the platform and generate shareable links for a quick view of running survey results. Customer success managers are very accommodating and responsive. However, subscription necessitates a dedicated insight community manager to organize the surveys, etc. Review collected by and hosted on G2.com.

Sometimes, Sparq 3 takes a long time to load, especially when running data tables with several data cuts and appended profiling variables. Experiencing log in issues at times, but the support team is just an e-mail away. Review collected by and hosted on G2.com.

SPARQ has undergone a great evolution. The new platform is user friendly and users don't require programming skills to use. The response memory gives users great targeting capabilities for sampling. This is a great platform if you're looking to manage your insight community internally. It also has the flexibility to allow you to create research studies that is not targeted to your insight community. Its discussion forum function allows for the qualitative insights without the steep costs of a focus group.

The support staff is the best I have experienced, and CSMs work with each client to achieve your research objectives. Review collected by and hosted on G2.com.

The platform is not designed for advanced research methodologies such as MaxDiff, Conjoint, etc. In addition there were some great functionality in the older version of the software that was not included in the upgrade to SPARQ3. However, it seems that gradually some of these functionality will be introduced to the new software. Review collected by and hosted on G2.com.

We love the ability to reach out to members of our community and receive feedback almost immediately. The fact that we can sub categorize our panel and that we have a variety of ways to reach and survey the members, provides us with a wealth of options we did not have before working with Vision Critical. The panel saves us weeks and provides us with the ability to support different business units with quick turnaround answers to the questions they might have when trying to make future business decisions. Review collected by and hosted on G2.com.

We wish the feedback process to keep the panel engaged and provide fun fast feedback and interesting info was a bit more automated or handled on the VC side. This may be an option we have not yet explored, it just becomes something we forgo due to our hectic daily schedules that require our time and resources elsewhere often. Though the panel has stayed robust and active even though we have not been as active and quick on the share back side. The panel provides a myriad of value options but you feel like you could never spend enough time to fully leverage it, which i guess is a bigger positive statement. Review collected by and hosted on G2.com.