--- title: ALICE Reviews meta_title: 'ALICE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how ALICE works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 10 scale: '5' date_modified: '2025-10-31' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # ALICE Reviews **Vendor:** ALICE **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 10 ## About ALICE Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. ## ALICE Reviews ### 1. Good Tool for Businesses where mulitple teammates work on the same tasks, Needs slight improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Kelly O. | Manager and Designer, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about ALICE?** I like that it is mostly set up like a basic calendar, so it's easy to view and work within daily. I like that it specifies which user set up the ticket/task- this makes it easy to direct questions to the correct person. Working in a hotel, things are operating around the clock and so there are always multiple hands in the pot. It's nice to be able to tell who worked on what. I also like that you can assign tickets to specific users. **What do you dislike about ALICE?** It looks a little messy. The design uses simple/clean colors, but it still looks a little chaotic. We just switched from the GoConcierge version. This is not as intuitive. I typically don't have to use any sort of training or how to for software/programs- and I can click around to figure things out. There seem to be a few things that aren't easy to figure out. Our front desk agents find it very confusing. I don't care for the notifications at the top that show you all open tasks, but that's mainly because I'm OCD. I prefer seeing the red dot on the calendar to show open tasks- just a personal preference though. I definitely don't like the way reports print/download. Not all of the information shows on the report- words are cut-off. It doesn't look great. Not sure if there is a way the administrator can change formatting or not. **Recommendations to others considering ALICE:** Take time to train teammates. Even if they don't sit through a webinar, give them time to sit with someone who is familiar with the program, have them click around and ask questions. Once you learn the weird quirks of the program, it's easier to navigate. **What problems is ALICE solving and how is that benefiting you?** Our team JUST switched over from GoConcierge. Both platforms are wonderful tools for our line of work. - [View ALICE pricing details and edition comparison](https://www.g2.com/products/alice-alice/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A07%3A21+-0500&secure%5Bsession_id%5D=0b2d3996-8245-4836-b67e-249a61e4146e&secure%5Btoken%5D=1161a976a10cf3ff9b96db3968fb4bded8cba9761688c5db4a1179ec664da192&format=llm_user) ## ALICE Features **Administration** - Reminders - Calendar - Inventory Management **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management - Multi-Channel Distribution - Discount Management - Reservations Management - Restriction Management - Promotions Management - Employee Management - Channel Management - Task Management - Billing Rate Management - Template Management - Price/Margin Management - Booking Management - Contact Management - Multi-Channel Management - Availability Management - User Management - Calendar Management - Invoice Management - Inventory Management - Front Desk Management - Housekeeping Management - Maintenance Management - Website Management - Guest Experience Management - Email Management - Communications Management - Reviews Management - Tax Management - Document Management - Work Order Management - Spa/Activity Management - Financial Management - Rate Management **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Text Messaging - Live Chat - Email Automation **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging - Multi-Channel Marketing - SMS Messaging **Guest Services** - Vendor Database - Contact Database - Reservations - Guest Profiles **Staff Management** - Housekeeping - Shift Scheduling - Maintenance Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration - Website Integration - Channel Analytics **Agentic AI - Concierge** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Multi-Language - Marketing Automation **Additional Functionality** - Billing & Invoicing - Reporting & Statistics - Multi-Location - Event Calendar - Mobile Access - Customizable Reports - Customizable Fields - Accounting - Online Booking - Customizable Branding - Room Booking - Email Templates - Electronic Payments - Data Import/Export - Search/Filter - Real-Time Data - Dynamic Pricing - Multi-Channel Sync - AI Copilot - API - Alerts/Notifications - Kill Switch - Drag & Drop - Customizable Templates - Credit Card Processing - Activity Dashboard - Generative AI - Payment Processing - Multi-Currency - Point of Sale (POS) - Customer Database - CRM - Customer History - Availability Indicator - Ratings/Reviews - Data Synchronization - Built-in Accounting - Guest Check-in/Check-out - Single Property ## Top ALICE Alternatives - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews) - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [VirtualConcierge](https://www.g2.com/products/virtualconcierge/reviews) - 5.0/5.0 (2 reviews)