# ALICE Reviews **Vendor:** ALICE **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 10 ## About ALICE Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. ## ALICE Reviews ### 1. Better communication **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa K. | Partner, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ALICE?** Our communication has been greatly improved in terms of timeliness and the ability to create, manage, and resolve tickets via a variety of communication channels. **What do you dislike about ALICE?** Guest profiles seem to disappear frequently, forcing me to constantly create new ones a scenario that I find unpleasant and which I despise. **What problems is ALICE solving and how is that benefiting you?** In place of giving out my personal cell phone number to employees, I preferred using the platform to connect with them. ### 2. ALICE Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about ALICE?** Increase the interaction between clients **What do you dislike about ALICE?** Not that I am aware of as of now. Will continue monitor **What problems is ALICE solving and how is that benefiting you?** Not at the moment that we are having any issue need to be resolved ### 3. Alice is like a best friend at work! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about ALICE?** Alice is like a best friend at work! She's a powerful work horse. With user friendly controls , a well thought out dashboard, and alerts you won't fail to notice, my job igor easier day one! Communicate with customers through the Alice platform and never worry about missing a message. It's smooth and powerful. The message delivery is fast and consistent. I love Alice for communicating guests requests to housekeeping, f and b or even management without worry the messages weren't delivered. It's so efficient. Thank goodness, we have alice on board! **What do you dislike about ALICE?** There's very little to dislike! I guess the graphics could be a little larger and easier to see. **What problems is ALICE solving and how is that benefiting you?** Guest issue resolutions have never been so wasy to handle. One can communicate to the proper department in lightning fast speeds! Wowing our guests with fast resolutions. ### 4. Great messaging system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about ALICE?** Very easy to use to contact guests. Can even use "quick text" options. **What do you dislike about ALICE?** Guest profiles seem to disappear and I feel like I am always creating new ones. **Recommendations to others considering ALICE:** Very easy to use, guests are able to message back. Can close and reopen messages. **What problems is ALICE solving and how is that benefiting you?** Able to message quickly with guests via sms messages regarding questions or pass on info. It's easier to reach guests as sometimes cellular service is spotty. ### 5. Succinct **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2021 **What do you like best about ALICE?** Responsiveness and ability to create, operate, close tickets in many modes. **What do you dislike about ALICE?** Yearning for a dark mode, PWA compatibility, and a way to select many open conversations **What problems is ALICE solving and how is that benefiting you?** Contacting guests regrading room statuses, expanded to more resolutions via SMS ### 6. Good Tool for Businesses where mulitple teammates work on the same tasks, Needs slight improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Kelly O. | Manager and Designer, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about ALICE?** I like that it is mostly set up like a basic calendar, so it's easy to view and work within daily. I like that it specifies which user set up the ticket/task- this makes it easy to direct questions to the correct person. Working in a hotel, things are operating around the clock and so there are always multiple hands in the pot. It's nice to be able to tell who worked on what. I also like that you can assign tickets to specific users. **What do you dislike about ALICE?** It looks a little messy. The design uses simple/clean colors, but it still looks a little chaotic. We just switched from the GoConcierge version. This is not as intuitive. I typically don't have to use any sort of training or how to for software/programs- and I can click around to figure things out. There seem to be a few things that aren't easy to figure out. Our front desk agents find it very confusing. I don't care for the notifications at the top that show you all open tasks, but that's mainly because I'm OCD. I prefer seeing the red dot on the calendar to show open tasks- just a personal preference though. I definitely don't like the way reports print/download. Not all of the information shows on the report- words are cut-off. It doesn't look great. Not sure if there is a way the administrator can change formatting or not. **Recommendations to others considering ALICE:** Take time to train teammates. Even if they don't sit through a webinar, give them time to sit with someone who is familiar with the program, have them click around and ask questions. Once you learn the weird quirks of the program, it's easier to navigate. **What problems is ALICE solving and how is that benefiting you?** Our team JUST switched over from GoConcierge. Both platforms are wonderful tools for our line of work. ### 7. Good communication channel staff **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny W. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2019 **What do you like best about ALICE?** During the use of ALICE Staff, our communication has reached a new level. ALICE Staff is easy to use, as well as intuitive. With the help of ALICE Staff, we were able to improve our customer service. **What do you dislike about ALICE?** During the use of ALICE Staff, I and other personnel have not identified minuses. **Recommendations to others considering ALICE:** I advise you to try this software for the novice hotels. **What problems is ALICE solving and how is that benefiting you?** We used ALICE Staff to communicate staff ### 8. It's OK. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2019 **What do you like best about ALICE?** You can add and keep guest information under certain categories. **What do you dislike about ALICE?** Extra tabs for irrelevant information. It's not needed and there's no way to take it away. No tabs for information that is needed, making you put everything in the notes section. **Recommendations to others considering ALICE:** It gets the job done. I don't find it the most organized. It's basic to hold information. The subcategories are symbols rather than words. There's 5 categories at the top of the page. **What problems is ALICE solving and how is that benefiting you?** A place that each department can look up information, such as lost and found items. ### 9. Streamlines communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2018 **What do you like best about ALICE?** I like that I can communicate with many coworkers at once instead of having to individually communicate with each of them. I also like that you can see what's going on across the board. **What do you dislike about ALICE?** I would like to have more control over what happens on the platform instead of only getting to view certain things. **What problems is ALICE solving and how is that benefiting you?** I liked being able to communicate with coworkers on the platform than having to give my personal cell phone to people that I worked with. ### 10. Innovative and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2018 **What do you like best about ALICE?** I love the interface and flow of this software **What do you dislike about ALICE?** It could use some more customization options **What problems is ALICE solving and how is that benefiting you?** It's streamlined communication - [View ALICE pricing details and edition comparison](https://www.g2.com/products/alice-alice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+07%3A37%3A03+-0500&secure%5Bsession_id%5D=972521ef-15a7-4de8-a4e8-edc3691d0c0a&secure%5Btoken%5D=a9890533f05a4793cb2c09829bffedda3b33a350e078c0355d2410070a67760b&format=llm_user) ## ALICE Features **Administration** - Reminders - Calendar - Inventory Management **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Text Messaging - Live Chat - Email Automation **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Guest Services** - Vendor Database - Contact Database - Reservations - Guest Profiles **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Concierge** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top ALICE Alternatives - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [VirtualConcierge](https://www.g2.com/products/virtualconcierge/reviews) - 5.0/5.0 (2 reviews)