CB

Chris B.

DAO Core Contributor

Mid-Market (51-1000 emp.)

10/18/2023

"Gleen simplifies your customer support stack"

5/5

What do you like best about Alhena AI?

The ability to get human support when the AI bot fails to understand your request is a great feature. On top of that, AI and human responses can be rated by the rest of the community to increase relevance. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Looking forward to seeing web3 attestations or credentials for community experts. This will enable a permissionless way of allowing certain community members to answer questions, while also allowing for new members to earn their expert status. Review collected by and hosted on G2.com.

SF

Shaolin F.

Small-Business (50 or fewer emp.)

9/19/2023

"Ai's Gleening future"

5/5

What do you like best about Alhena AI?

The Gleen team has always been helpful and quick in responding to my inquiries. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

So far I haven't found anything that's nothelpful. I was here from the beginning and they have continued to improve the bot more and more. Review collected by and hosted on G2.com.

PS

Pritesh S.

Small-Business (50 or fewer emp.)

9/20/2023

"Great Product for customer service and internal helpdesk queries"

5/5

What do you like best about Alhena AI?

Gleen AI is very accurate and was able to churn information hidden on multiple pages and presentations.

The setup was really easy. I just fed it some urls and it created a chatbot for me. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

I also need integration with Salesforce for the leads Gleen AI generates. Currently, they dont have this integration. They are working on it Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/9/2023

"Gleen is the best example of the Generative AI Applications"

4/5

What do you like best about Alhena AI?

Having tried other chatbots, Gleen AI is leagues ahead. It's transformed how we handle customer queries. We compared multiple bots, Gleen stood out for its highest answer quality Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

The initial hesitancy to adopt Gleen AI within our team was a challenge. However, once everyone saw its potential, we managed to convert the GenAI haters into true believers. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

We use Gleen in Discord to answer questions asked by our community members. The traffic is fluctuating and as such, its hard to manage it with human support. We experimented with a few AI chatbots. Gleen stood out with its easy integrations, quality answers and capabilities to ingest Discord conversations as well into the knowledge-base. Review collected by and hosted on G2.com.

MK

Manisha K.

Human Resources Manager

Small-Business (50 or fewer emp.)

10/31/2023

"fantastic chatbot for me"

4.5/5

What do you like best about Alhena AI?

It is accurate, can improve, and answers queries well. It uses cutting-edge AI and has a moderate learning curve. Customer service is lightening fast, which is impressive. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

Gleen AI doesn't worry me. It offers top-notch products and services. Review collected by and hosted on G2.com.