By offering Alex, employees are able to get the information they need to make their best benefit decisions anytime, anywhere! Review collected by and hosted on G2.com.

There is a part of me that would like Alex to be a little less "quirky", but I do appreciate that it seems to work! Review collected by and hosted on G2.com.

He's clear, concise and consistent. He's available 24/7, so if you are traveling for business or pleasure, you can always have a conversation with him. Review collected by and hosted on G2.com.

I'm not sure there's anything I dislike about him. Review collected by and hosted on G2.com.

The animated characters, the way you can learn about your employer's benefit plans; ease of use. Review collected by and hosted on G2.com.

I would only say that sometimes we have difficulty proofing all aspects of Alex in short time frames. This is not a reflection on Alex but rather on everyone's tight year end commitments! Review collected by and hosted on G2.com.

Alex is super easy to understand and very entertaining. It makes it easy for new employees to understand what benefits are offered by the company. Review collected by and hosted on G2.com.

You can't skip the introduction to get started right away. The menu doesn't stand out right away to skip through the different benefit options. Review collected by and hosted on G2.com.

Alex's humor makes it easier for employees to understand Review collected by and hosted on G2.com.

A common complaint is how long it takes. Review collected by and hosted on G2.com.

It is very interactive and easy to follow. I like how you are able to go back and forth and there are options to further clarify any questions that may need followup. The questions asked in order to determine the correct coverage also comes in handy. I like how it gives you the option for side-by-side comparisons of plans. It is also catered to your organization, so it often includes information such as wellness plan participation for discounts. I also like that it includes information about FSA plans, dental, vision, life, EAP and legal insurance. Review collected by and hosted on G2.com.

I don't necessarily think it fits to everyone. Although, I answered the questions, the recommended policies don't always seem to add up to what I actually need. I also don't like how it prompts you to use sound whenever you are trying to get through the introduction. Sometimes the interactive part is slow which can cause frustration. Review collected by and hosted on G2.com.

The detailed break out of each benefit offering. Review collected by and hosted on G2.com.

I think he is super helpful and do not have any complaints. Review collected by and hosted on G2.com.

How interactive the system is and the analytics! Review collected by and hosted on G2.com.

Downsides - not everything can be customized. We had some issues with illustrating our Rx plan details accurately Review collected by and hosted on G2.com.

Alex has a sense of humor. He makes benefits questions fun and incredibly personable. It's like working with the top best selling benefits broker that everyone loves, but every customer gets him. He has just the right amount of human touch with humor, and explanation. You forget you're interacting with a computer. Review collected by and hosted on G2.com.

There are a few edge cases related to specific benefits questions that are not readily accessible. That's going to be true with almost every solution though. Review collected by and hosted on G2.com.

Truly helps you make a more informed decision about your benefits Review collected by and hosted on G2.com.

Not much to dislike, but the process of taking their quiz can take some time Review collected by and hosted on G2.com.