1. [Home](https://www.g2.com/) 2. ... 3. [Benefits Support Software](https://www.g2.com/categories/benefits-support) 4. [ALEX Decision Support Discussions](https://www.g2.com/products/alex-decision-support/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cb814630663146e5967487f2a4df1a91/alex-decision-support.png "Product Avatar Image") ![Reward for good ALEX Decision Support reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38915/medal.svg "Reward for good ALEX Decision Support reviews") ](/products/alex-decision-support/reviews) [ ALEX Decision Support ](/products/alex-decision-support/reviews) (23)4.6/5 ALEX is a benefits decision support software solution designed to assist employees in understanding and utilizing their benefits with confidence. Developed by Jellyvision, a company with over 30 years of experience in combining behavioral science with a conversational approach, ALEX simplifies complex benefits topics, making them accessible and easy to navigate for users. Targeted primarily at employers, brokers, and carriers, ALEX serves as a vital tool for organizations looking to enhance their employees' benefits experience. The software is particularly beneficial during critical decision-making periods, such as open enrollment, where employees must choose from various medical, voluntary, and retirement benefits. By integrating claims data, behavioral science, and personal factors like risk tolerance and family situations, ALEX generates tailored plan recommendations that align with individual needs, moving beyond generic checklists. ALEX offers a unique interactive counselor experience that engages users in a conversational manner, making the process of selecting benefits feel more personal and less daunting. Additionally, ALEX Go, the mobile-friendly version, allows users to access support on-the-go, available in both English and Spanish. This flexibility ensures that employees can seek guidance whenever they need it, reducing the number of one-off questions directed to HR and empowering them to make informed enrollment decisions. One of the standout features of ALEX is its real-time dashboards, which provide HR professionals and brokers with valuable insights into employee engagement and plan selection trends. This data-driven approach not only helps organizations understand how their employees are interacting with their benefits but also allows them to make informed decisions about future offerings. Furthermore, the implementation of ALEX is streamlined, taking only a matter of days, which means organizations can quickly enhance their benefits communication strategy. Overall, ALEX stands out in the benefits decision support category by merging advanced technology with a human-centric approach. Its ability to simplify complex information, provide personalized recommendations, and offer real-time insights makes it an essential tool for organizations aiming to improve employee satisfaction and engagement with their benefits. Show More * * * ### 73.0 Nps Score Already have ALEX Decision Support? ### All ALEX Decision Support Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is ALEX used for? ](/discussions/what-is-alex-used-for) What is ALEX used for? [ Benefits Support Software ](https://www.g2.com/tags/benefits-support-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ALEX+Decision+Support+questions+and+get+answers+from+expert+users+in+our+ALEX+Decision+Support+Discussions+section.&title=ALEX+Decision+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ALEX+Decision+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ALEX+Decision+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss%0aAsk+ALEX+Decision+Support+questions+and+get+answers+from+expert+users+in+our+ALEX+Decision+Support+Discussions+section.) 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[Lisa M.](https://www.g2.com/users/dbb707d0-fef7-4fc8-8952-322bb6aa187b "Lisa M.") • over 6 years ago Director, Benefits and Wellness at OhioHealth Director, Benefits and Wellness at OhioHealth More Options - [ # how can i add a cin network in-network along with our other in-network tier? ](/discussions/23930-how-can-i-add-a-cin-network-in-network-along-with-our-other-in-network-tier) ? [ Benefits Administration Software ](https://www.g2.com/tags/benefits-administration-software)[ Benefits Support Software ](https://www.g2.com/tags/benefits-support-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ALEX+Decision+Support+questions+and+get+answers+from+expert+users+in+our+ALEX+Decision+Support+Discussions+section.&title=ALEX+Decision+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ALEX+Decision+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ALEX+Decision+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss%0aAsk+ALEX+Decision+Support+questions+and+get+answers+from+expert+users+in+our+ALEX+Decision+Support+Discussions+section.) 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Answer a few questions to help the ALEX Decision Support community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falex-decision-support%2Fdiscuss%3Fsmall_ask%3Dalex-decision-support) No ## Top Contributors in ALEX Decision Support 1 ![Kate K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate K.") KK Loading... ### [Kate K.](https://www.g2.com/users/03b87b9b-9885-429b-888a-cecfb51627b4 "Kate K.") 1 pt