# Best Chatbots Software - Page 14

*By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*


Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.





## Top Chatbots Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,652 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" |
| 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,723 reviews) | Knowledge-base-grounded AI for support deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" |
| 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (641 reviews) | No-code AI agents for 24/7 customer response | "[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)" |
| 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,504 reviews) | AI SDR for real-time website visitor qualification | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" |
| 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | AI-powered messaging and review management for multi-location brands | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" |
| 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" |
| 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,998 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" |
| 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (480 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" |
| 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" |
| 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,452 reviews) | — | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" |


## G2 Grid® for Chatbots Software
![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=90225&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=144283)
Highlighted products: Zendesk for Customer Service, Fin, Jotform AI Agents, Qualified, Birdeye, Tidio, Paylocity, and Wati.
Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=qualified&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=wati)


## How Many Chatbots Software Products Does G2 Track?
**Total Products under this Category:** 763

### Category Stats (Jul 2026)
- **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: TxtCart (+6.65%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month
*Last updated: July 21, 2026*


## How Does G2 Rank Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,300+ Authentic Reviews
- 763+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Chatbots Software Is Best for Your Use Case?

- **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews)
- **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews)
- **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews)
- **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews)


---

**Sponsored**

### Ada

Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.



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---

## What Are the Top-Rated Chatbots Software Products in 2026?
### 1. [Almo Chat](https://www.g2.com/products/almo-chat/reviews)
Almo Chat is an AI-Powered custom chatbot that is trained on your content and knowledge base (Website, Documents, Text, Q&A). Almo Chat helps businesses enhance customer interactions and provide 24x7 Customer Support and Issue Resolutions. Almo Chat can also help collect users' details and Feedback.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Almo Chat?**

- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 5.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Almo Chat?**

- **Seller:** [IdeaMind Technologies](https://www.g2.com/sellers/ideamind-technologies)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Almo Chat?

**"[Most advance chatbot](https://www.g2.com/survey_responses/almo-chat-review-8642445)"**

**Rating:** 5.0/5.0 stars
*— Vaibhav S.*

[Read full review](https://www.g2.com/survey_responses/almo-chat-review-8642445)

---



### 2. [Apstellar AI Voice Bot](https://www.g2.com/products/apstellar-ai-voice-bot/reviews)
AI Voice Bot is a Conversational Artificial Intelligence (AI) technology which enables an meaningful and humanized communication between software system and humans. When an AI Voice Bot system is built to perfection, the AI Voice Bot system could deliver a indistinguishable experience from could have been delivered by a human operator.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Apstellar AI Voice Bot?**

- **Seller:** [Apstellar](https://www.g2.com/sellers/apstellar)
- **Year Founded:** 2016
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** https://www.linkedin.com/company/apstellar/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Apstellar AI Voice Bot?

**"[Excellent experience with Text-to-Voice conversion](https://www.g2.com/survey_responses/apstellar-ai-voice-bot-review-10495438)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Non-Profit Organization Management*

[Read full review](https://www.g2.com/survey_responses/apstellar-ai-voice-bot-review-10495438)

---



### 3. [AskSpot](https://www.g2.com/products/askspot-io-askspot/reviews)
AskSpot is a type of AI agent platform that helps e-commerce businesses automate customer service operations across live chat, email, and marketplace inboxes. The platform is designed for online retailers and e-commerce teams that handle high volumes of customer inquiries related to products, orders, delivery, returns, and payments. It integrates with existing e-commerce infrastructure - including storefronts, order management systems, ERPs, helpdesk tools, and marketplace inboxes - to resolve customer queries without human involvement. AskSpot consists of two core components: 1. The Chat Agent embeds on a website and responds to customer questions in real time, pulling data from product feeds, order records, and knowledge bases to generate accurate, context-specific answers. 2. The Inbox Agent connects to helpdesk platforms and marketplace inboxes, reads incoming tickets, classifies request types, fetches relevant data from connected systems, and either resolves tickets automatically or generates draft replies for human agents to review. Key features and capabilities: - AI-powered product guidance - answers detailed product questions, provides category-specific purchase advice, and handles queries from product pages using live catalogue data - Order management automation - checks order status, processes address changes, handles cancellations, return requests, and payment retries directly within the chat or inbox - Helpdesk ticket processing - classifies, prioritises, categorises, and resolves incoming support tickets; generates draft replies saving agent handling time - Multilingual support - handles customer interactions in 20+ languages using generative AI, without rule-based translation workflows - Multi-channel coverage - operates across website chat, email helpdesks, and marketplace inboxes including Allegro and Amazon - API-based integrations - connects to any e-commerce platform, ERP, or OMS that exposes an API, including IdoSell, Shopify, Thulium, and FreshDesk AskSpot uses a multi-model AI architecture that selects the appropriate model based on query type. Responses are generated from the merchant's own data rather than general AI knowledge, reducing the risk of inaccurate or fabricated answers. The platform is hosted on Microsoft Azure and includes a GDPR-compliant data processing agreement as standard. Pricing is pay-per-use, based on resolved conversations and processed tickets.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind AskSpot?**

- **Seller:** [AskSpot.io](https://www.g2.com/sellers/askspot-io)
- **HQ Location:** 31-864, al. Jana Pawła II 43b, Cracow, Poland
- **LinkedIn® Page:** https://www.linkedin.com/company/askspot/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of AskSpot?

**"[Great chatbot! Highly recommend!](https://www.g2.com/survey_responses/askspot-review-12867117)"**

**Rating:** 5.0/5.0 stars
*— Joanna C.*

[Read full review](https://www.g2.com/survey_responses/askspot-review-12867117)

---



### 4. [Autoresponder Bot](https://www.g2.com/products/autoresponder-bot/reviews)
Create autoresponder campaigns for your Facebook fan pages and Instagram business profiles to automatically reply to new private messages and comments. It is a CLOUD BASED software that auto responds to Facebook messages and comments, gets you HOT LEADS and makes sales for you on COMPLETE AUTOPILOT! In this way, your fan page will be very responsive to any new comment or private message, you will SAVE A LOT OF TIME and you can forget about manually moderation. All replies and private messages are sent instantly with 100% INBOX DELIVERY RATE directly in user's FACEBOOK MAIN INBOX! Facebook Autoresponder Bot can be configured to auto reply to any of your fan page posts including Facebook ADS, boosted post, dark posts, photo albums, videos and photos. Just select the campaign type, choose the autoresponder template and the software will run in background, ON AUTO-PILOT, 24X7, EVEN WHEN YOUR COMPUTER IS OFF!


**Average Rating:** 4.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Autoresponder Bot?**

- **Seller:** [Zirkon Software](https://www.g2.com/sellers/zirkon-software)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Autoresponder Bot?

**"[Great time saver](https://www.g2.com/survey_responses/autoresponder-bot-review-7480935)"**

**Rating:** 4.0/5.0 stars
*— Veronika V.*

[Read full review](https://www.g2.com/survey_responses/autoresponder-bot-review-7480935)

---



### 5. [Blits.ai](https://www.g2.com/products/blits-ai/reviews)
Blits is the low-code Conversational AI Ecosystem which combines the AI power of Google, Microsoft, OpenAI, IBM, Rasa, Wit, Amazon, Stanford, Nuance and more in one platform. Use Blits to build, train and deploy chat- & voicebots at scale, for any type of use-case. Focus on building a bot with the perfect tone of voice for your audience, and optimize the underlaying AI Technology later. Always stay ahead of the competition with 'Blits Automate', giving your bots the latest combination of AI tech that fits your use-case automatically. Reuse templates between bots, creating multi language/country/brand interactive communication on your existing channels (WhatsApp, Slack, Alexa, Twilio, Web, etc.) Connect backends to build smart bots (Automation Anywhere, Salesforce, SAP, ServiceNow, UIPath, etc).


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Blits.ai?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind Blits.ai?**

- **Seller:** [Blits.ai](https://www.g2.com/sellers/blits-ai)
- **Year Founded:** 2020
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** https://www.linkedin.com/company/blits-ai/ (11 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Blits.ai?

**"[Very effective and efficient](https://www.g2.com/survey_responses/blits-ai-review-9334285)"**

**Rating:** 5.0/5.0 stars
*— Levent H.*

[Read full review](https://www.g2.com/survey_responses/blits-ai-review-9334285)

---



### 6. [Bot9](https://www.g2.com/products/bot9/reviews)
Bot9 is an AI chatbot builder, tailored for customer support. It empowers businesses to create AI-driven strategies specific to their needs, helping to reduce operational expenses and enhance customer experiences.


**Average Rating:** 0.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Bot9?**

- **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.2/10)

**Who Is the Company Behind Bot9?**

- **Seller:** [Bot9](https://www.g2.com/sellers/bot9)
- **LinkedIn® Page:** https://www.linkedin.com/company/dukaan/?originalSubdomain=in

**Who Uses This Product?**
- **Company Size:** 100% Small-Business





### 7. [BotBuz](https://www.g2.com/products/botbuz/reviews)
Looking for chatbot services that won't leave you hanging ? Look no further than Botbuz Chatbot Services. We offer omni-channel chatbot services at the best prices around. Our multi-channel chatbot solutions are designed to meet the needs of businesses of all sizes. Whether you're looking for a simple FAQ solution or a more advanced chatbot experience, we've got you covered.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind BotBuz?**

- **Seller:** [BotBuz](https://www.g2.com/sellers/botbuz)
- **Year Founded:** 2022
- **HQ Location:** Rajkot, IN
- **LinkedIn® Page:** https://in.linkedin.com/company/botbuz (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of BotBuz?

**"[BotBuz: No-Code Builder, Multi-Channel Integrations, and Strong ROI](https://www.g2.com/survey_responses/botbuz-review-12981210)"**

**Rating:** 4.5/5.0 stars
*— Aman S.*

[Read full review](https://www.g2.com/survey_responses/botbuz-review-12981210)

---

**"[Must-Try Chatbot for Small and Large Businesses](https://www.g2.com/survey_responses/botbuz-review-12681044)"**

**Rating:** 5.0/5.0 stars
*— Dhruv R.*

[Read full review](https://www.g2.com/survey_responses/botbuz-review-12681044)

---



### 8. [Botmind](https://www.g2.com/products/botmind/reviews)
Les équipes service client font face à un problème structurel : les demandes répétitives — suivi de commande, retours, FAQ, demandes administratives — consomment une part massive du volume de tickets, quelle que soit l'industrie. Botmind est la plateforme d'agents IA qui automatise ces interactions sur chat, email et téléphone — pour que vos équipes se concentrent sur ce qui nécessite vraiment un jugement humain. 4 modules couvrant chaque point de contact client : CHATBOT AI — L'agent IA traite les demandes fréquentes 24h/24 sur votre site ou application. Le client obtient une réponse immédiate. Aucun ticket créé, aucun agent sollicité. ASSIST AI — L'IA résume chaque ticket entrant en temps réel et suggère la meilleure réponse. Les agents traitent les dossiers jusqu'à 3x plus vite sans changer d'outil. REPLY AI – EMAIL — Les emails courants sont classifiés, rédigés et envoyés automatiquement. Les cas complexes sont escaladés avec le contexte déjà préparé. REPLY AI – CALLBOT — Un assistant vocal automatisé traite les appels entrants simples 24h/24, sans temps d'attente ni intervention humaine. Connexion à votre stack existant sans refonte : Zendesk, Freshdesk, Intercom, Front, Easiware, Salesforce, Shopify, Magento, Prestashop, RingCentral Engage Digital. API ouverte pour toute intégration sur-mesure. Résultats mesurables : — Jusqu'à -71 % des coûts support — Résolutions jusqu'à 3x plus rapides — Plus de 10 000 000 tickets traités — Plus de 100 clients : Wonderbox, Aroma Zone, Bricorama, Beauté Privée, Blancheporte, Easypara Made in France. Hébergé en Europe. Conforme RGPD. Noté 5/5 sur toutes les plateformes d'avis. Tarif disponible sur devis — adapté à vos volumes de contacts et à votre mix de canaux.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Botmind?**

- **Seller:** [Botmind](https://www.g2.com/sellers/botmind)
- **Year Founded:** 2017
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** http://www.linkedin.com/company/botmind (13 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Botmind?

**"[Best solution I found for e-merchants](https://www.g2.com/survey_responses/botmind-review-4721979)"**

**Rating:** 5.0/5.0 stars
*— Emma T.*

[Read full review](https://www.g2.com/survey_responses/botmind-review-4721979)

---


#### What Are G2 Users Discussing About Botmind?

- [What is Botmind used for?](https://www.g2.com/discussions/what-is-botmind-used-for)

### 9. [Botmother](https://www.g2.com/products/botmother/reviews)
No-code chatbot builder for Telegram, Facebook Messenger, WhatsApp, Instagram and Viber


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Botmother?**

- **Seller:** [Botmother](https://www.g2.com/sellers/botmother)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/botmother (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Botmother?

**"[Amazing easy to setup and great](https://www.g2.com/survey_responses/botmother-review-7554355)"**

**Rating:** 5.0/5.0 stars
*— Renny M.*

[Read full review](https://www.g2.com/survey_responses/botmother-review-7554355)

---



### 10. [ccRobot](https://www.g2.com/products/ccrobot/reviews)
ccRobot is a complete turnkey solution used to automate conversational workflow processes and assist in the digital transformation journey. The platform is designed to enable the creation and customization of an AI and ML powered chatbot to fit the needs of any organization (industry independent). This will then be used to automate simple and repetitive workflows to drive operational efficiency and digital transformation by offloading lower-level tasks and increasing worker productivity. More specifically, ccRobot is easy to use as it is designed for business users and does not require a programmer. This means, anyone with sufficient subject matter knowledge can build, manage and deploy their own bot. Furthermore, with ccRobot's AI capabilities, it learns on-the-job through application of knowledge; the more its knowledgebase is exercised, the more the knowledgebase is enhanced. In addition, if ccRobot cannot answer a chat, it will dispatch the chat to a more capable live agent. Thus, leading to nimble and fail-safe operations. Because of this, potential risks are little to none as the knowledgebase can be modified within minutes and misunderstood chats can be escalated to a live agent for higher-level assistance. Additionally, leveraging ccRobot’s capabilities, businesses will be able to reap the rewards of digital transformation and automation. According to the 80/20 rule, 80% of the workload is derived from 20% of the most frequently asked questions. As a result, by implementing ccRobot, organizations can automate up to 80% of queries. Furthermore, ccRobot can be used to automate any workflow, internally or externally, with the necessary knowledgebase. By utilizing automation, corporations can get back to focusing on reaching their business goals. Lastly, ccRobot is supported by a team of highly experienced and capable developers who can provide assistance (professional IT services) throughout the bot implementation journey.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate ccRobot?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)

**Who Is the Company Behind ccRobot?**

- **Seller:** [Korah Limited](https://www.g2.com/sellers/korah-limited)
- **Year Founded:** 2011
- **HQ Location:** Markham, CA
- **LinkedIn® Page:** http://www.linkedin.com/company/ccrobot (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of ccRobot?

**"[Affordable AI Chatbot solution](https://www.g2.com/survey_responses/ccrobot-review-4360065)"**

**Rating:** 5.0/5.0 stars
*— Ruben T.*

[Read full review](https://www.g2.com/survey_responses/ccrobot-review-4360065)

---


#### What Are G2 Users Discussing About ccRobot?

- [What is ccRobot used for?](https://www.g2.com/discussions/what-is-ccrobot-used-for)

### 11. [CHATBOT](https://www.g2.com/products/chatbot-2021-08-22/reviews)
Improve your customers buying experience with the help of PRP's AI-powered chatbots. Automate your customer service with ChatBot and never miss a chance to sell or help... Works 24x7, Multi-lingual Support, Automation in Leads, Sales & Follow-ups. Call us for the free demo on +919643404012 #digital #bot #manychat #messengermarketing #chatbotmaker #b #blockchain #msteams #socialmedia #sharepointdesigner #deeplearning #livetiles #chatbotcreators #iot #bhfyp #sharepointintranet #microsoftsharepoint #microsoftteams #marketingdigital #chatbotdesign #chatbotindonesia #robots #n #facebook #startup #customerexperience #webdevelopment #messenger #cloud #customersupport


**Average Rating:** 4.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind CHATBOT?**

- **Seller:** [PRP Services](https://www.g2.com/sellers/prp-services)
- **Year Founded:** 2013
- **HQ Location:** New Delhi, IN
- **Twitter:** @prpservices (1,216 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/prp-voice/ (18 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of CHATBOT?

**"[Chatbot](https://www.g2.com/survey_responses/chatbot-review-6804494)"**

**Rating:** 4.5/5.0 stars
*— Santosh k.*

[Read full review](https://www.g2.com/survey_responses/chatbot-review-6804494)

---



### 12. [Chatnode](https://www.g2.com/products/chatnode/reviews)
ChatNode lets you train AI ChatBots on your own data. You can use multiple data sources like text, PDF or URLs. Chatbots can be embedded on your website or used internally


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Chatnode?**

- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Chatnode?**

- **Seller:** [ChatNode](https://www.g2.com/sellers/chatnode)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Chatnode?

**"[Best Live Agent for Quick Solution](https://www.g2.com/survey_responses/chatnode-review-9303724)"**

**Rating:** 5.0/5.0 stars
*— muskan t.*

[Read full review](https://www.g2.com/survey_responses/chatnode-review-9303724)

---



### 13. [ChatofAI](https://www.g2.com/products/chatofai/reviews)
Chatof.AI is a user-friendly tool that requires no coding knowledge. With its intuitive drag-and-drop interface and support for imports (PDF, Docx, Markdown, TXT, CSV, Excel) and web scraping, you can easily train your chatbot with specialized knowledge. It takes just 5 minutes to set up. ✅ Improve your business: Embed it on your websites for 24/7 customer support and capture customer leads for later follow-up. ✅ Boost your efficiency: Integrate it into Slack, Telegram, or other tools for internal Q&A or as a personal assistant.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind ChatofAI?**

- **Seller:** [METAVERSE CLOUD](https://www.g2.com/sellers/metaverse-cloud)
- **Year Founded:** 2022
- **HQ Location:** Singapore River, SG
- **LinkedIn® Page:** https://www.linkedin.com/company/metaverse-cloud-solution-pte-ltd/ (9 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of ChatofAI?

**"[Best Ai tool to chat with your Favourite character](https://www.g2.com/survey_responses/chatofai-review-8782365)"**

**Rating:** 4.5/5.0 stars
*— Sachin K.*

[Read full review](https://www.g2.com/survey_responses/chatofai-review-8782365)

---



### 14. [ChatPerk](https://www.g2.com/products/chatperk/reviews)
Designed to help businesses build their own custom AI chat assistant, ChatPerk offers a user-friendly interface with which to create AI assistants without any coding knowledge, simply by sharing your documents or a website address. With advanced AI capabilities, ChatPerk is available in +85 languages and able to reply to customer queries with personalized messages and interact 24/7 to ensure customer satisfaction, boost engagement, generate leads and reduce costs. It allows smooth and seamless integration with popular platforms like Slack, Zapier, WhatsApp, and more without requiring any coding setup or technical background. ChatPerk ensures your customers and your data are secure as it implements robust security measures including user role management systems, GDPR compliance and data encryption. In short, with ChatPerk, you can upload your data, train your AI assistant, customize its style to match your brand, and add it to your website and tools in a few minutes.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind ChatPerk?**

- **Seller:** [ChatPerk](https://www.g2.com/sellers/chatperk)
- **Year Founded:** 2024
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** https://www.linkedin.com/company/chatperk (4 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business


#### What Are ChatPerk's Pros and Cons?

**Pros:**

- Convenience (1 reviews)
- Features (1 reviews)
- Helpful (1 reviews)
- Integrations (1 reviews)
- Intuitive (1 reviews)

**Cons:**

- Feature Complexity (1 reviews)


### What Do G2 Reviewers Say About ChatPerk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **convenience** of ChatPerk, enabling effortless communication with overseas customers and streamlined interactions.
- Users highlight the **ease of training** their chatbot with ChatPerk, enhancing customer communication and response efficiency.
- Users commend ChatPerk for its **helpfulness** , significantly enhancing customer communication and streamlining business interactions.
- Users appreciate the **seamless integrations** of ChatPerk, enhancing customer interactions while streamlining business communication.
- Users find ChatPerk **intuitive** , enabling easy chatbot training and quick, effective customer interactions.

**Cons:**

- Users find that ChatPerk's **feature complexity** can hinder its ability to handle intricate customer queries effectively.

#### What Are Recent G2 Reviews of ChatPerk?

**"[Very Helpful for My Digital Art Business](https://www.g2.com/survey_responses/chatperk-review-10715800)"**

**Rating:** 5.0/5.0 stars
*— Elena l.*

[Read full review](https://www.g2.com/survey_responses/chatperk-review-10715800)

---

**"[Easy to Use Chatbot for Managing Customer Queries](https://www.g2.com/survey_responses/chatperk-review-10747153)"**

**Rating:** 5.0/5.0 stars
*— Ana  P.*

[Read full review](https://www.g2.com/survey_responses/chatperk-review-10747153)

---



### 15. [ChatWhale](https://www.g2.com/products/chatwhale/reviews)
Gamify your customer communication with chatbots and loyalty rewards Use your Facebook Page and Messenger App to provide a unique experience for your customers


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate ChatWhale?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

**Who Is the Company Behind ChatWhale?**

- **Seller:** [ChatWhale](https://www.g2.com/sellers/chatwhale)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of ChatWhale?

**"[ the best application to maintain good communication with your customers](https://www.g2.com/survey_responses/chatwhale-review-1341133)"**

**Rating:** 5.0/5.0 stars
*— jose miguel g.*

[Read full review](https://www.g2.com/survey_responses/chatwhale-review-1341133)

---


#### What Are G2 Users Discussing About ChatWhale?

- [What is ChatWhale used for?](https://www.g2.com/discussions/what-is-chatwhale-used-for)

### 16. [CivicPlus Municipal Websites](https://www.g2.com/products/civicplus-municipal-websites/reviews)
CivicPlus Municipal Websites is a website content management system designed specifically for local governments. The software provides customizable, mobile-friendly website templates, resident self-service tools, and integrations with other CivicPlus solutions like chatbots and agenda management. Municipalities use CivicPlus Municipal Websites to create digital city halls that foster civic engagement by keeping residents informed and enabling them to interact with their local government online.


**Average Rating:** 3.8/5.0
**Total Reviews:** 7
**How Do G2 Users Rate CivicPlus Municipal Websites?**

- **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 9.2/10)

**Who Is the Company Behind CivicPlus Municipal Websites?**

- **Seller:** [CivicPlus](https://www.g2.com/sellers/civicplus)
- **Year Founded:** 2001
- **HQ Location:** Manhattan, Kansas
- **Twitter:** @CivicPlus (2,896 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/civicplus/ (931 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Government Administration
- **Company Size:** 71% Mid-Market, 29% Enterprise



#### What Are Recent G2 Reviews of CivicPlus Municipal Websites?

**"[Agenda Workflow & Creation Made Easy](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-4752393)"**

**Rating:** 4.0/5.0 stars
*— Aaron S.*

[Read full review](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-4752393)

---

**"[Long time administrator of CivicEngage](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-5072350)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Government Administration*

[Read full review](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-5072350)

---


#### What Are G2 Users Discussing About CivicPlus Municipal Websites?

- [What is CivicPlus account?](https://www.g2.com/discussions/what-is-civicplus-account)
- [What is civic CMS?](https://www.g2.com/discussions/what-is-civic-cms)
- [What does civic plus do?](https://www.g2.com/discussions/what-does-civic-plus-do)

### 17. [Clickatell Chat Commerce Platform](https://www.g2.com/products/clickatell-chat-commerce-platform/reviews)
Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.


**Average Rating:** 4.3/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Clickatell Chat Commerce Platform?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 5.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Clickatell Chat Commerce Platform?**

- **Seller:** [Clickatell](https://www.g2.com/sellers/clickatell)
- **Year Founded:** 2000
- **HQ Location:** Downtown Redwood City, US
- **Twitter:** @Clickatell (8,406 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/clickatell/ (261 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Clickatell Chat Commerce Platform?

**"[Clickatell Touch Honest Review](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-5353376)"**

**Rating:** 4.0/5.0 stars
*— Ram K.*

[Read full review](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-5353376)

---

**"[Best platform with diversifications for customer contact](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-8575210)"**

**Rating:** 4.5/5.0 stars
*— Rony C.*

[Read full review](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-8575210)

---


#### What Are G2 Users Discussing About Clickatell Chat Commerce Platform?

- [What is Clickatell Touch used for?](https://www.g2.com/discussions/what-is-clickatell-touch-used-for)

### 18. [Cloozo](https://www.g2.com/products/cloozo/reviews)
Cloozo is a no-code chatbot builder powered by ChatGPT that lets you create and train chatbots on your own files and site links. It takes the guesswork out of creating a bot, so you can focus on what matters most – making an impact with messaging.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Cloozo?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind Cloozo?**

- **Seller:** [Cloozo](https://www.g2.com/sellers/cloozo)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Cloozo?

**"[Quick personalized chat not for your clients sites](https://www.g2.com/survey_responses/cloozo-review-9163372)"**

**Rating:** 5.0/5.0 stars
*— Ray M.*

[Read full review](https://www.g2.com/survey_responses/cloozo-review-9163372)

---



### 19. [Codebaby](https://www.g2.com/products/codebaby/reviews)
CHATBOTS' NEXT EVOLUTION IS HERE. Our avatars easily integrate with your chat platform or LMS to take automated service to the next level. We're eschewing the Uncanny Valley for relatable, accessible avatars who truly listen, understand, and respond to your users.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Codebaby?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind Codebaby?**

- **Seller:** [Codebaby](https://www.g2.com/sellers/codebaby)
- **Year Founded:** 2001
- **HQ Location:** Milwaukee, US
- **LinkedIn® Page:** https://www.linkedin.com/company/codebaby (22 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Codebaby?

**"[CodeBaby is cost effective and can create exceptional AI Avatars.](https://www.g2.com/survey_responses/codebaby-review-10243685)"**

**Rating:** 4.0/5.0 stars
*— Raul V.*

[Read full review](https://www.g2.com/survey_responses/codebaby-review-10243685)

---



### 20. [Concerto AI](https://www.g2.com/products/concerto-ai/reviews)
AI-powered automated conversations for your front desk and help desk to serve your customers on telephone, chat, messaging platforms, and voice assistants.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Concerto AI?**

- **Seller:** [Concerto AI](https://www.g2.com/sellers/concerto-ai)
- **HQ Location:** Edgewater, US
- **LinkedIn® Page:** https://www.linkedin.com/company/concerto-ai (17 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Concerto AI?

**"[Best Chatbot for Frequent support query](https://www.g2.com/survey_responses/concerto-ai-review-8486040)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/concerto-ai-review-8486040)

---



### 21. [ConverzAI](https://www.g2.com/products/converzai/reviews)
ConverzAI is a next-gen, fully autonomous AI recruiter revolutionizing staffing by automating the entire hiring process - from sourcing to final placements. With unmatched speed, accuracy, and efficiency our human-like omnichannel AI recruiter ensures no candidate is left unheard and every business hires the best talent - all with zero human intervention. With seamless ATS integration, enterprise-grade security, rapid deployment, and zero maintenance, ConverzAI is built for enterprise-scale hiring. Our mission is to redefine recruitment with AI - where every candidate is heard, every job is filled on time, and every company secures top talent.


**Average Rating:** 4.1/5.0
**Total Reviews:** 7
**How Do G2 Users Rate ConverzAI?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind ConverzAI?**

- **Seller:** [ConverzAI](https://www.g2.com/sellers/converzai)
- **Year Founded:** 2019
- **HQ Location:** Seattle, US
- **LinkedIn® Page:** https://www.linkedin.com/company/converzai (109 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Staffing and Recruiting
- **Company Size:** 88% Mid-Market, 13% Small-Business


#### What Are ConverzAI's Pros and Cons?

**Pros:**

- Efficiency (4 reviews)
- Helpful (4 reviews)
- Candidate Qualification (3 reviews)
- Conversations Management (3 reviews)
- Ease of Use (3 reviews)

**Cons:**

- Inaccuracy (3 reviews)
- AI Limitations (2 reviews)
- Improvement Needed (2 reviews)
- Slow Performance (2 reviews)
- Time Delays (2 reviews)


### What Do G2 Reviewers Say About ConverzAI?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **efficiency** of ConverzAI, significantly simplifying candidate outreach and saving valuable time.
- Users appreciate the **helpfulness** of ConverzAI, simplifying candidate screening and providing valuable insights for recruitment.
- Users appreciate how ConverzAI offers **thorough candidate qualification** , ensuring efficient and accurate hiring processes.
- Users appreciate how ConverzAI enhances **natural and engaging conversations** , saving time and improving communication efficiency.
- Users value the **ease of use** of ConverzAI, appreciating its simplicity and effective integration into their workflows.

**Cons:**

- Users note the **inaccuracy** in candidate evaluations and context processing, though improvements are being made.
- Users experience **AI limitations** with occasional slow processing and robotic responses in longer conversations, requiring manual follow-up.
- Users note that the **evaluation accuracy needs improvement** , as it occasionally misses context in longer conversations.
- Users find the **slow performance** of ConverzAI can hinder interaction, requiring manual follow-ups for a more personal touch.
- Users experience **time delays** with ConverzAI, including missed connections and inconvenient contact times outside regular hours.

#### What Are Recent G2 Reviews of ConverzAI?

**"[Effortless Candidate Insights with User-Friendly Interface](https://www.g2.com/survey_responses/converzai-review-11908055)"**

**Rating:** 4.5/5.0 stars
*— Anuj K.*

[Read full review](https://www.g2.com/survey_responses/converzai-review-11908055)

---

**"[Pros And Cons Of ConverzeAI in Non-IT Recruitment](https://www.g2.com/survey_responses/converzai-review-11908901)"**

**Rating:** 4.0/5.0 stars
*— Mairaj Q.*

[Read full review](https://www.g2.com/survey_responses/converzai-review-11908901)

---



### 22. [Cord](https://www.g2.com/products/cord-cord/reviews)
Everything you need to make your product multiplayer 🤝🏽 Add rich, real-time collaboration to your product in minutes with Cord's UI Components, APIs, and SDK.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Cord?**

- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind Cord?**

- **Seller:** [Cord](https://www.g2.com/sellers/cord-0fcf7924-7a27-42aa-9c32-79acdd4351bb)
- **Year Founded:** 2016
- **HQ Location:** London, GB
- **Twitter:** @corddotcom (846 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/corddotco/ (53 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Cord?

**"[Great toolkit for adding chat feature in our products!](https://www.g2.com/survey_responses/cord-review-9345018)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/cord-review-9345018)

---



### 23. [Cuber Generative AI Bots](https://www.g2.com/products/cuber-generative-ai-bots/reviews)
Cuber Generative AI Bots for Enterprises: We provide enterprises with a SaaS-based low code platform. Our Generative AI-powered bots deliver intelligent automation to unlock your business potential. Our Gen AI bots lead to more intelligent and natural customer support interactions, where these Gen AI chatbots can provide personalized responses and efficiently handle repetitive tasks.


**Average Rating:** 3.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Cuber Generative AI Bots?**

- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)

**Who Is the Company Behind Cuber Generative AI Bots?**

- **Seller:** [Cuber](https://www.g2.com/sellers/cuber)
- **Year Founded:** 2021
- **HQ Location:** Saratoga, California
- **Twitter:** @AiCuber (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cuber-ai/ (11 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business





### 24. [Cue](https://www.g2.com/products/cue-technologies-cue/reviews)
Cue enables your business to have conversations with customers on multiple digital channels with live chat and chatbots. 1. Chat to customers via WhatsApp, web chat, Messenger and Telegram 2. Respond faster - to customers with chatbots and quick reply templates 3. Reduce costs - chatbots can handle a high volume of queries at a lower cost. 4. Increase sales - with real-time quoting chatbots and lead capturing 5. 24/7 availability - help customers at any time, even outside of business hours. 6


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Cue?**

- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Cue?**

- **Seller:** [Cue Technologies](https://www.g2.com/sellers/cue-technologies)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Cue?

**"[Intergrating Whats App for business](https://www.g2.com/survey_responses/cue-review-10907637)"**

**Rating:** 5.0/5.0 stars
*— Dan P.*

[Read full review](https://www.g2.com/survey_responses/cue-review-10907637)

---



### 25. [CustomGPT](https://www.g2.com/products/customgpt/reviews)
CustomGPT.ai is a no-code artificial intelligence platform designed to transform business operations by delivering instant, accurate answers derived directly from your organization’s information. This business productivity and AI-driven knowledge management solution serves industries like legal, education, customer service, and more. It is built for organizations seeking efficient internal knowledge retrieval, enhanced employee productivity, and seamless customer support. The platform integrates effortlessly with various data sources, such as HubSpot, SharePoint, websites, and other business systems, enabling users to consolidate their knowledge into a single, accessible hub. By leveraging Retrieval-Augmented Generation (RAG) technology, CustomGPT.ai ensures that every response is grounded in the specific data you provide, eliminating inaccuracies and reducing response times. Key Features: Data Integration: Connect with thousands of data sources, from CRMs to internal knowledge repositories, for a centralized information experience. High Security and Privacy: With SOC-2 Type 2 and GDPR compliance, CustomGPT.ai guarantees data security and never trains on your information, giving you full control. Precision and Accuracy: Industry-leading anti-hallucination technology ensures answers are reliable and aligned with your data. Flexible Deployment Options: Use the AI internally to boost employee efficiency or externally to provide automated customer support around the clock. Trusted by Leading Organizations: MIT, Bernalillo County, and other renowned entities rely on CustomGPT.ai for secure, accurate, and scalable AI solutions. CustomGPT.ai empowers businesses to streamline operations, enhance decision-making, and improve user interactions without the need for technical expertise. By delivering real-time, data-driven insights, the platform helps businesses save time, improve productivity, and offer better service to customers—all while keeping data secure. Whether for internal or external use, CustomGPT.ai is a versatile tool for organizations looking to leverage the power of AI in their workflows.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate CustomGPT?**

- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 5.0/10 (Category avg: 8.5/10)
- **Collection of information:** 0.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind CustomGPT?**

- **Seller:** [CustomGPT](https://www.g2.com/sellers/customgpt)
- **Year Founded:** 2023
- **HQ Location:** Needham, US
- **LinkedIn® Page:** https://www.linkedin.com/company/customgpt/ (24 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business


#### What Are CustomGPT's Pros and Cons?

**Pros:**

- Ease of Understanding (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Communication Issues (1 reviews)


### What Do G2 Reviewers Say About CustomGPT?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of understanding** in uploading materials to train CustomGPT exceptionally user-friendly and versatile.
- Users find the **ease of uploading materials** to train CustomGPT highly convenient and versatile for their needs.

**Cons:**

- Users are frustrated by the **lack of conversation retention** , making every interaction feel like starting over.

#### What Are Recent G2 Reviews of CustomGPT?

**"[Great for developing your own 'closed' GPTs](https://www.g2.com/survey_responses/customgpt-review-10335565)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Non-Profit Organization Management*

[Read full review](https://www.g2.com/survey_responses/customgpt-review-10335565)

---




## What Is Chatbots Software?

[Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence)

## What Software Categories Are Similar to Chatbots Software?

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Live Chat Software](https://www.g2.com/categories/live-chat)
- [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)
- [Conversational Support Software](https://www.g2.com/categories/conversational-support)
- [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)
- [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)
- [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---

## How Do You Choose the Right Chatbots Software?

### What You Should Know About Chatbots Software

### What are Chatbots?

Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

#### What Types of Chatbots Exist?

The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

**Button-based bots**

Users interact with these chatbots through menus and buttons.

**Keyword recognition-based chatbots**

Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

**Contextual chatbots**

Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

### What are the Common Features of Chatbots?

To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

**Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

**Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

**Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

**Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

**Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

### What are the Benefits of Chatbots?

Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

**More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

**They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

**Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

### Who Uses Chatbots?

Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

**Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

**Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

**Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

### What are the Alternatives to Chatbots?

As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

[Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

[Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

#### Software Related to Chatbots

The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

[Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

[Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

### Challenges with Chatbots

A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

**Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

**Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

### Which Companies Should Buy Chatbots?

Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

**Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

**Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

**Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

### How to Buy Chatbots

When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

#### Requirements Gathering (RFI/RFP) for Chatbots

Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

Some initial questions which should be asked include:

- Which are the channels that are supported?
- How long does it take to set up?
- How easy is it to script the chatbots?
- How is the offering priced?

#### Compare Chatbots

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Chatbots

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Chatbots Trends

In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software.

**Conversational interfaces**

In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries.

Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data.

**Voice**

Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world.

**Artificial intelligence**

AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.