# Best Chatbots Software - Page 2 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,710 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (624 reviews) | No-code AI agents for 24/7 customer response | "[Seamless Setup, User-Friendly AI Agents](https://www.g2.com/survey_responses/jotform-ai-agents-review-12869530)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,490 reviews) | AI SDR for real-time website visitor qualification | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,998 reviews) | AI-powered messaging and review management for multi-location brands | "[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,974 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (476 reviews) | WhatsApp Business API with automation and shared inbox | "[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)" | | 9 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | — | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 10 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 764 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 06, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,000+ Authentic Reviews - 764+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Chatbots Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) --- **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-06T17%3A22%3A15Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots&secure%5Btoken%5D=5393a83547af5c4f8b111b7360be5e28aabb7c80a18fc4f741c82dafb72e5c99&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Breakout](https://www.g2.com/products/breakout-2025-03-16/reviews) Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout greets every visitor like it already knows them: Breakout instantly recognizes who’s on your site—based on UTM, company, or behavior—and kicks off a smart, friendly conversation using AI that actually sounds human. 2\ Breakout handles every question instantly and keeps the lead warm - The AI SDR chats with your buyers 24/7, answers their questions, and gently nudges them toward conversion—so no one slips through the cracks. 3\ Breakout gives live, personalized demos—on the spot - Whether it’s a quick voice walkthrough or a custom slide deck, Breakout shows buyers exactly what they need, right when they need it. 4\ Breakout books the right meeting, even after hours - It finds the right rep, checks calendars, and schedules the meeting—so your team wakes up to new pipeline every day. **Average Rating:** 5.0/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Breakout?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 9.6/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Breakout?** - **Seller:** [Breakout](https://www.g2.com/sellers/breakout-967944ef-8f44-413c-ae5a-201f848a8d30) - **Year Founded:** 2024 - **HQ Location:** San Francisco Bay Area, US - **LinkedIn® Page:** https://www.linkedin.com/company/breakoutai/ (39 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are Breakout's Pros and Cons? **Pros:** - Time-saving (19 reviews) - Ease of Use (18 reviews) - Features (17 reviews) - Integrations (17 reviews) - Easy Setup (16 reviews) **Cons:** - Feature Complexity (2 reviews) - Limited Analytics (2 reviews) - Missing Features (2 reviews) - AI Limitations (1 reviews) - Buggy Software (1 reviews) ### What Do G2 Reviewers Say About Breakout? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving capabilities** of Breakout, automating meetings and enhancing efficiency in real-time engagement. - Users love the **ease of use** of Breakout, facilitating quick installation and intuitive functionality across teams. - Users love Breakout's **user-friendly conversation interface** and seamless scheduling, enhancing the sales process significantly. - Users value the **seamless integrations** of Breakout, enhancing real-time engagement and efficient scheduling with minimal effort. - Users praise the **easy setup** of Breakout, allowing for quick implementation and seamless integration with existing workflows. **Cons:** - Users find **feature complexity** in Breakout, as initial setup can be challenging without clear guidance for non-technical teams. - Users desire **limited analytics** from Breakout, seeking more granular insights for better understanding of user interactions. - Users note **missing features** in Breakout, particularly around analytics and initial setup guidance for complex sales conversations. - Users note that while Breakout's AI is impressive, it has **limitations in handling complex sales conversations**. - Users note that **buggy software** can hinder Breakout's overall performance, especially during complex sales conversations. #### What Are Recent G2 Reviews of Breakout? **"[💬A gamechanger for our conversion rates](https://www.g2.com/survey_responses/breakout-review-11214770)"** **Rating:** 5.0/5.0 stars *— Sanjay G.* [Read full review](https://www.g2.com/survey_responses/breakout-review-11214770) --- **"[A gamechanger for our conversion rates](https://www.g2.com/survey_responses/breakout-review-11503544)"** **Rating:** 5.0/5.0 stars *— Shubhanshu S.* [Read full review](https://www.g2.com/survey_responses/breakout-review-11503544) --- ### 2. [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,292 **How Do G2 Users Rate G2 Marketing Solutions?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind G2 Marketing Solutions?** - **Seller:** [G2](https://www.g2.com/sellers/g2) - **Company Website:** https://www.g2.com - **Year Founded:** 2012 - **HQ Location:** Chicago, USA - **Twitter:** @G2dotcom (32,942 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641084/ (1,504 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 37% Mid-Market #### What Are G2 Marketing Solutions's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Helpful (351 reviews) - Customer Support (300 reviews) - Authenticity (207 reviews) - User Reviews (207 reviews) **Cons:** - Review Issues (166 reviews) - Expensive (80 reviews) - Biased Reviews (70 reviews) - Lack of Clarity (60 reviews) - Pricing Issues (60 reviews) ### What Do G2 Reviewers Say About G2 Marketing Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of G2 Marketing Solutions, facilitating quick implementation of marketing initiatives. - Users appreciate the **intuitive platform and great support** from G2 Marketing Solutions for gathering valuable feedback. - Users value the **excellent customer support** from G2 Marketing Solutions, enhancing their experience and visibility significantly. - Users value the **authenticity** of G2 Marketing Solutions, trusting genuine feedback from real clients to make informed decisions. - Users value G2 Marketing Solutions for its **genuine and honest reviews** that aid informed decision-making in business. **Cons:** - Users face **review issues** , including inconsistent quality and overwhelming feedback that complicates evaluating products effectively. - The pricing of G2 Marketing Solutions is **excessively high** , making it inaccessible for small enterprises and startups. - Users note the potential for **biased reviews** on G2 Marketing Solutions, which may affect trust and decision-making. - Users express concern over the **lack of clarity** in the review process, causing confusion and delays. - Users find the **pricing issues** challenging for startups, frequently feeling it's an expensive investment for limited profiles. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **"[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)"** **Rating:** 4.5/5.0 stars *— Neelanjana M.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159) --- **"[G2’s Authentic Reviews and Well-Categorized UI Made RevOps Research Easy](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12852103)"** **Rating:** 4.5/5.0 stars *— Yogesh N.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12852103) --- #### What Are G2 Users Discussing About G2 Marketing Solutions? - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### 3. [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews) QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **How Do G2 Users Rate QuickReply.ai?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind QuickReply.ai?** - **Seller:** [QuickReply](https://www.g2.com/sellers/quickreply) - **Year Founded:** 2021 - **HQ Location:** Gurugram, IN - **Twitter:** @QuickReplyai (40 Twitter followers) - **LinkedIn® Page:** https://in.linkedin.com/company/quickreply-ai (39 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 65% Small-Business, 33% Mid-Market #### What Are QuickReply.ai's Pros and Cons? **Pros:** - Customer Support (27 reviews) - Ease of Use (18 reviews) - Automation (10 reviews) - Helpful (9 reviews) - Easy Setup (7 reviews) **Cons:** - Chat Management (3 reviews) - Cost (3 reviews) - Messaging Issues (3 reviews) - Expensive (2 reviews) - Layout Issues (2 reviews) ### What Do G2 Reviewers Say About QuickReply.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of QuickReply.ai, enhancing their overall experience and operational efficiency. - Users appreciate the **ease of use** of QuickReply.ai, facilitating seamless integration and efficient message management. - Users value the **seamless automation** of QuickReply.ai for efficient WhatsApp and Instagram marketing management. - Users commend the **quick replies and professional support** from QuickReply.ai, enhancing customer service and workflow efficiency. - Users find **QuickReply.ai's easy setup** perfect for seamless integration and smooth management of WhatsApp marketing. **Cons:** - Users feel the **chat management system needs improvement** , particularly for organizing and searching conversations effectively. - Users feel the **high costs** associated with QuickReply.ai can strain budgets, especially for startups and small businesses. - Users experience **messaging issues** with QuickReply.ai, seeking better mobile functionality and organization of incoming messages. - Users find QuickReply.ai to be **expensive** , with multiple fees that require careful cost-benefit analysis. - Users find **layout issues** with QuickReply.ai, noting that a better UI and improved documentation are needed. #### What Are Recent G2 Reviews of QuickReply.ai? **"[QuickReply’s Attention to Detail Made Our WhatsApp Bot Process Seamless](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)"** **Rating:** 5.0/5.0 stars *— Tanuj V.* [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12923319) --- **"[Fast, Easy Setup with Great UI/UX](https://www.g2.com/survey_responses/quickreply-ai-review-12952880)"** **Rating:** 5.0/5.0 stars *— Abhinav D.* [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12952880) --- #### What Are G2 Users Discussing About QuickReply.ai? - [What is QuickReply.ai used for?](https://www.g2.com/discussions/what-is-quickreply-ai-used-for) - 1 comment ### 4. [MessageMind](https://www.g2.com/products/messagemind/reviews) MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox available on web and mobile. Accessible anytime and anywhere, MessageMind centralizes every customer interaction into one seamless platform. We’ve transformed customer support by building an AI that communicates with real human tone, understands context, and performs full end-to-end actions. The AI can read and interpret text, images, PDFs, documents, and audio messages, then respond naturally while completing real tasks such as tracking orders, checking stock levels, booking appointments, sending reminders, updating CRM records, generating invoices, taking payments, and much more — all autonomously and in real time. MessageMind integrates effortlessly with all major platforms — including Shopify, WooCommerce, Wix, BigCommerce, Squarespace, Stripe, Revolut, Calendly, Google Calendar, Zoom, and existing CRMs — and also supports fully custom integrations to match any workflow or internal system. This makes it a powerful all-in-one solution for e-commerce brands, service businesses, agencies, and enterprises looking to streamline operations and deliver exceptional customer experiences. Easy to train and deploy, MessageMind supports 80+ languages and offers a catalog of over 200 ultra-realistic AI voices, enabling global support through voice calls and voice notes that feel genuinely human. With MessageMind, businesses can unify conversations, automate workflows, reduce operational costs, increase customer satisfaction, and scale support 24/7 — all without expanding their team. It’s the future of customer communication, built for speed, accuracy, and limitless scalability. **Average Rating:** 5.0/5.0 **Total Reviews:** 20 **How Do G2 Users Rate MessageMind?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind MessageMind?** - **Seller:** [MessageMind](https://www.g2.com/sellers/messagemind) - **Year Founded:** 2023 - **HQ Location:** , - **Twitter:** @messagemind_ai - **LinkedIn® Page:** https://www.linkedin.com/company/messagemind/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small-Business, 48% Mid-Market #### What Are MessageMind's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Automation (8 reviews) - Ease of Use (8 reviews) - Easy Setup (7 reviews) - Helpful (7 reviews) **Cons:** - Learning Curve (4 reviews) - AI Limitations (2 reviews) - Cost (2 reviews) - Limited Customization (2 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About MessageMind? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of MessageMind, enhancing communication and issue resolution effectively. - Users appreciate the **impressive automation features** of MessageMind, which streamline communication and enhance customer interaction. - Users appreciate the **ease of use** of MessageMind, making setup and management simple even for beginners. - Users value the **easy setup** of MessageMind, finding it quick and effortless for seamless integration into their websites. - Users appreciate the **real-time collaboration** in MessageMind, enhancing teamwork and customer communication significantly. **Cons:** - Users find the **learning curve challenging** , as manual chatbot training can be time-consuming and overly complicated. - Users find that the **AI limitations** can hinder performance, especially with complex and specific requirements. - Users find the **cost to be high** , especially for small businesses needing affordable options and clear limitations. - Users find the **limited customization** in MessageMind restricting, hindering their ability to tailor the experience effectively. - Users find the pricing structure of MessageMind quite limiting, as there are no basic paid plans available and it is **expensive**. #### What Are Recent G2 Reviews of MessageMind? **"[Highly Useful Material](https://www.g2.com/survey_responses/messagemind-review-11244177)"** **Rating:** 5.0/5.0 stars *— Volodymyr S.* [Read full review](https://www.g2.com/survey_responses/messagemind-review-11244177) --- **"[Flexible and User-Friendly](https://www.g2.com/survey_responses/messagemind-review-11204316)"** **Rating:** 5.0/5.0 stars *— Antonia M.* [Read full review](https://www.g2.com/survey_responses/messagemind-review-11204316) --- ### 5. [Expertise AI](https://www.g2.com/products/expertise-ai/reviews) Expertise AI replaces traditional website chatbots with an AI sales agent built to convert. Most chatbots are designed for support. They answer basic questions, follow rigid scripts, and break the moment a real buyer goes off-path. The result is lost momentum, slow follow-ups, and pipeline quietly leaking out of your website. Expertise AI is different. It runs real sales conversations. Our AI sales agent engages inbound visitors in real time, understands intent and context, and guides buyers to the right next step, whether that’s qualifying fit, answering complex questions, sharing relevant content, or booking a meeting. Instead of deflecting conversations, Expertise moves them forward. Built for HubSpot-first B2B teams, Expertise connects directly into your revenue stack. High-intent conversations are routed instantly, buyer context is preserved, and sales teams are alerted when it’s time to jump in, at the moment intent is highest. Expertise AI adapts dynamically to how buyers behave. It personalizes each conversation based on page context, actions, and firmographic signals, enriching every lead with actionable insight instead of noise. No scripts. No broken flows. No lost speed-to-lead. With native integrations across HubSpot, Salesforce, Zapier, and modern sales tools, Expertise fits seamlessly into existing workflows. The platform handles qualification, routing, scheduling, and enrichment automatically, so teams can focus on closing, not chasing. Enterprise-ready and SOC 2 Type II and GDPR compliant, Expertise AI scales securely with your business. Ditch the stone-age chatbot. Use an AI agent that actually converts. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Expertise AI?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 9.3/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Expertise AI?** - **Seller:** [Expertise AI](https://www.g2.com/sellers/expertise-ai) - **Company Website:** https://www.expertise.ai/ - **HQ Location:** Toronto, ON - **LinkedIn® Page:** https://www.linkedin.com/company/expertise-ai/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 74% Small-Business, 26% Mid-Market #### What Are Expertise AI's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Features (7 reviews) - Implementation Ease (7 reviews) - Easy Setup (6 reviews) - Helpful (6 reviews) **Cons:** - Cost (2 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Complexity (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About Expertise AI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of implementation** of Expertise AI, enhancing customer service significantly with minimal effort. - Users love the **ease of setup** and **stellar customer support** offered by Expertise.ai, enhancing their experience. - Users find the **implementation process easy** , with smooth integrations and straightforward setup options available. - Users rave about the **easy setup** of Expertise AI, seamlessly integrating AI solutions into their websites. - Users appreciate the **helpful support** from Expertise AI, noting quick responses and tailored assistance for optimal use. **Cons:** - Users find the **pricing structure steep** for small businesses, which can make scaling challenging despite the program's quality. - The primary concern is the **high pricing** , which can be challenging for small businesses and solo operators. - Users face **integration issues** with HubSpot workflows, requiring time and assistance for effective setup. - Users find the **integration complexity** of Expertise AI challenging without prior knowledge, though support is available. - Users often face **login issues** in the Dashboard, making access to expertise challenging and frustrating. #### What Are Recent G2 Reviews of Expertise AI? **"[Fast Setup, Smooth Website Integration, and Real-Time Visitor Support](https://www.g2.com/survey_responses/expertise-ai-review-13061439)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-13061439) --- **"[Simple Setup, Stellar Support, and Powerful Integrations / Data](https://www.g2.com/survey_responses/expertise-ai-review-12316094)"** **Rating:** 5.0/5.0 stars *— Jamie Beth P.* [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-12316094) --- ### 6. [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews) AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners! **Average Rating:** 4.7/5.0 **Total Reviews:** 96 **How Do G2 Users Rate AtomChat.io?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind AtomChat.io?** - **Seller:** [AtomChat.io](https://www.g2.com/sellers/atomchat-io) - **Year Founded:** 2019 - **HQ Location:** Simpsonville, US - **LinkedIn® Page:** https://www.linkedin.com/company/atomchat/ (196 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Automotive - **Company Size:** 55% Mid-Market, 35% Small-Business #### What Are AtomChat.io's Pros and Cons? **Pros:** - Helpful (4 reviews) - Easy Setup (2 reviews) - Integrations (2 reviews) - AI Technology (1 reviews) - Automation (1 reviews) **Cons:** - Functionality Issues (2 reviews) - Integration Issues (2 reviews) - AI Limitations (1 reviews) - Inefficiency (1 reviews) - Integration Difficulty (1 reviews) ### What Do G2 Reviewers Say About AtomChat.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **smoother scalability** of AtomChat.io, enhancing their marketplace experience without added complexities. - Users appreciate the **easy setup** of AtomChat.io, allowing for a smooth and efficient integration in their marketplace. - Users appreciate the **smooth integrations** of AtomChat.io, enhancing marketplace functionality without adding complexities. - Users praise the **versatility and integration capacity** of AI technology in AtomChat.io, enhancing their overall experience. - Users value the **automation capabilities** of AtomChat.io, streamlining their reporting and task management processes. **Cons:** - Users experience **functionality issues** with AtomChat.io, such as limited Salesforce integration and inefficient filtering of logs. - Users face **integration issues** with AtomChat.io, highlighting its limited compatibility with other CRM systems. - Users note the **limited Salesforce integration** with AtomChat.io, recommending it be paired with more flexible CRM systems. - Users encounter **inefficiency** in filtering agent logs, making it difficult to manage and analyze data effectively. - Users find the **integration with Salesforce difficult** , as it lacks flexibility and detailed information. #### What Are Recent G2 Reviews of AtomChat.io? **"[Exceptional commercial control, but costly](https://www.g2.com/survey_responses/atomchat-io-review-12196056)"** **Rating:** 4.0/5.0 stars *— Jeisson R.* [Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12196056) --- **"[Efficient Automation for Sales](https://www.g2.com/survey_responses/atomchat-io-review-12227453)"** **Rating:** 4.0/5.0 stars *— VANESSA C.* [Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12227453) --- ### 7. [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 **How Do G2 Users Rate FreshChat?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind FreshChat?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small-Business, 36% Mid-Market #### What Are FreshChat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Helpful (10 reviews) - Features (7 reviews) - Automation (6 reviews) - Integrations (6 reviews) **Cons:** - AI Limitations (5 reviews) - Chatbot Issues (5 reviews) - Chat Issues (5 reviews) - Learning Curve (5 reviews) - Limited AI Capabilities (4 reviews) ### What Do G2 Reviewers Say About FreshChat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of FreshChat, enabling efficient handling of multiple communication channels seamlessly. - Users praise FreshChat for its **helpfulness** , enhancing support with quick responses and meaningful metrics for improvement. - Users enjoy the **user-friendly interface** of FreshChat that simplifies live chat management and enhances customer support efficiency. - Users appreciate the **easy automation implementation** in FreshChat, enhancing efficiency and resolving customer queries swiftly. - Users value the **seamless integrations** of FreshChat, enhancing support efficiency across multiple communication channels. **Cons:** - Users find FreshChat's **AI limitations** significant, with basic automation and chatbot performance falling short in advanced scenarios. - Users note that **Freddy AI lacks advanced automation** and struggles with notifications and message editing, impacting usability. - Users often face **chat issues** with FreshChat, including confusing dashboards and unreliable notifications, affecting usability. - Users find the **learning curve steep** for FreshChat, especially in setting up functionalities and custom reports. - Users find FreshChat's **limited AI capabilities** inadequate for advanced needs, affecting automation and chatbot effectiveness. #### What Are Recent G2 Reviews of FreshChat? **"[Fresh Experience with Intuitive Agent Builder](https://www.g2.com/survey_responses/freshchat-review-12923561)"** **Rating:** 4.5/5.0 stars *— Akshat K.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) --- **"[Streamlined Chat Management with Robust Features](https://www.g2.com/survey_responses/freshchat-review-12657839)"** **Rating:** 4.0/5.0 stars *— Mandip P.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839) --- ### 8. [Joule](https://www.g2.com/products/joule/reviews) Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes. Joule is designed to free teams from busy work and helps them work more efficiently with simple, natural language requests. Employees receive a continuous AI experience that connects data and workflows across SAP and third-party systems. Joule aims to enable faster, data-driven decisions with immediate, context-rich insights and automates multi-step workflows with a system of collaborative AI agents. **Average Rating:** 4.3/5.0 **Total Reviews:** 80 **How Do G2 Users Rate Joule?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Joule?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 31% Small-Business, 28% Enterprise #### What Are Joule's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Efficiency (26 reviews) - Useful (22 reviews) - Time-Saving (20 reviews) - Automation (16 reviews) **Cons:** - AI Limitations (22 reviews) - Usage Limitations (16 reviews) - Inaccuracy (11 reviews) - Context Understanding (8 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About Joule? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Joule, appreciating its intuitive interface and quick setup process. - Users value Joule for its **high efficiency** , enabling quick analysis and smooth task execution with instant AI responses. - Users find Joule exceptionally **valuable for decision-making** , automating tasks and providing tailored insights for enhanced productivity. - Users love Joule for its **time-saving AI-driven assistance** , enhancing efficiency and streamlining their workflows effortlessly. - Users value Joule's **automation capabilities** , which enhance decision-making and streamline workflows effectively across business operations. **Cons:** - Users express frustration with Joule's **limited AI capabilities** , resulting in repetitive responses and inadequate context-specific answers. - Users find that Joule has **usage limitations** with generic insights and requires manual monitoring for complex requests. - Users experience **inaccuracy** in Joule's responses, leading to generic answers that often require verification and improvement. - Users identify a need for improved **contextual understanding** in Joule, as responses can often be generic or inconsistent. - Users often face **integration issues** with non-SAP applications in Joule, complicating their overall experience and effectiveness. #### What Are Recent G2 Reviews of Joule? **"[Joule Streamlines SAP Workflows with Fast, AI-Powered Assistance](https://www.g2.com/survey_responses/joule-review-12972823)"** **Rating:** 5.0/5.0 stars *— Abderrahmane Mohamed N.* [Read full review](https://www.g2.com/survey_responses/joule-review-12972823) --- **"[Clean, Intuitive, and Reliable—Joule Delivers Real Workflow Value](https://www.g2.com/survey_responses/joule-review-13041461)"** **Rating:** 5.0/5.0 stars *— Mohammed A.* [Read full review](https://www.g2.com/survey_responses/joule-review-13041461) --- ### 9. [Glassix](https://www.g2.com/products/glassix/reviews) Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Glassix?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 9.6/10 (Category avg: 8.7/10) - **Analytics:** 9.5/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Glassix?** - **Seller:** [Glassix](https://www.g2.com/sellers/glassix) - **Year Founded:** 2015 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/glassix/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Real Estate - **Company Size:** 67% Small-Business, 30% Mid-Market #### What Are Glassix's Pros and Cons? **Pros:** - Ease of Understanding (1 reviews) - Ease of Use (1 reviews) - Intuitive (1 reviews) - Simple (1 reviews) - Simple Use (1 reviews) **Cons:** - Lack of Integrations (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Glassix? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of understanding** Glassix provides, appreciating its simplicity and clarity in data presentation. - Users find Glassix to be **simple and easy to understand** , ensuring a straightforward experience without unnecessary complexity. - Users find Glassix **intuitive and straightforward** , making it easy to navigate without overwhelming data complexity. - Users find Glassix to be **simple and easy to understand** , making data management straightforward and uncomplicated. - Users appreciate the **simple and easy-to-understand interface** of Glassix, making it user-friendly and effective. **Cons:** - Users feel the **lack of integrations** limits Glassix, making it less effective as a standalone solution. - Users find Glassix has **limited features** , making it feel incomplete for their needs and functionalities. - Users feel that Glassix has **missing features** , indicating it's not a complete program on its own. #### What Are Recent G2 Reviews of Glassix? **"[Restructuring School Communication](https://www.g2.com/survey_responses/glassix-review-9468016)"** **Rating:** 5.0/5.0 stars *— Reem O.* [Read full review](https://www.g2.com/survey_responses/glassix-review-9468016) --- **"[We get more done with Glassix AI](https://www.g2.com/survey_responses/glassix-review-9744629)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/glassix-review-9744629) --- ### 10. [Drift](https://www.g2.com/products/drift/reviews) Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,203 **How Do G2 Users Rate Drift?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Drift?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Mid-Market, 27% Small-Business #### What Are Drift's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Helpful (47 reviews) - Features (34 reviews) - Visitor Tracking (30 reviews) - Lead Generation (28 reviews) **Cons:** - Chat Management (10 reviews) - Learning Curve (9 reviews) - Notification Issues (9 reviews) - Routing Issues (9 reviews) - Chat Issues (8 reviews) ### What Do G2 Reviewers Say About Drift? *AI-generated summary from verified user reviews* **Pros:** - Users find Drift's **ease of use** enhances efficiency with a user-friendly interface and convenient notifications. - Users appreciate the **real-time insights** from Drift, enhancing client interactions and streamlining meeting scheduling. - Users appreciate the **targeted lead generation** and **real-time insights** , enhancing engagement and conversion rates significantly. - Users appreciate the **visitor tracking** feature of Drift, enhancing their ability to generate targeted leads and messaging. - Users find Drift's **lead generation capabilities** exceptional, with real-time engagement tools enhancing their prospecting efforts. **Cons:** - Users find Drift's **chat management lacking** , with complex workflows and insufficient reporting capabilities hindering effective use. - Users find the **learning curve steep** with Drift, requiring significant effort to master its complex features. - Users experience **notification issues** , including delays and blank pages, impacting timely conversation access. - Users report **routing issues** with Drift, leading to disconnections and challenges in setting up playbooks effectively. - Users experience **chat issues** with notification delays, complex workflows, and weak reporting capabilities affecting their efficiency. #### What Are Recent G2 Reviews of Drift? **"[Great service so far!](https://www.g2.com/survey_responses/drift-review-7956889)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/drift-review-7956889) --- **"[Targeted Lead Generation with Seamless Integration](https://www.g2.com/survey_responses/drift-review-12263708)"** **Rating:** 5.0/5.0 stars *— Siddhaant M.* [Read full review](https://www.g2.com/survey_responses/drift-review-12263708) --- #### What Are G2 Users Discussing About Drift? - [What is Drift used for?](https://www.g2.com/discussions/what-is-drift-used-for) - [How do you make a drift playbook?](https://www.g2.com/discussions/how-do-you-make-a-drift-playbook) - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What is drift tool?](https://www.g2.com/discussions/what-is-drift-tool) - 1 comment - [How much does drift cost?](https://www.g2.com/discussions/how-much-does-drift-cost) - 1 comment ### 11. [Chatling](https://www.g2.com/products/chatling/reviews) Chatling is an AI customer service platform that helps businesses automate support, generate leads, and engage customers across their website, WhatsApp, and Instagram, without code. Teams can build AI agents trained on their website, help center, documents, and business knowledge to answer customer questions instantly in 80+ languages. Chatling goes beyond basic chatbot flows by using advanced AI models to understand intent, provide helpful responses, and take action through instructions and integrations. When a conversation needs a human, Chatling supports seamless handoff so your team can step in with the right context. It’s built for SaaS companies, eCommerce brands, agencies, and service businesses that want to reduce repetitive tickets, improve response times, and scale customer conversations from one easy-to-use platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 74 **How Do G2 Users Rate Chatling?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 7.9/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Chatling?** - **Seller:** [Chatling](https://www.g2.com/sellers/chatling) - **Year Founded:** 2023 - **HQ Location:** N/A - **Twitter:** @chatlingai (464 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chatlingai/about/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 83% Small-Business, 4% Mid-Market #### What Are Chatling's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Intuitive (13 reviews) - Easy Setup (10 reviews) - Helpful (10 reviews) - Features (8 reviews) **Cons:** - Integration Issues (4 reviews) - AI Limitations (2 reviews) - Chat Management (2 reviews) - Poor Response (2 reviews) - Communication Issues (1 reviews) ### What Do G2 Reviewers Say About Chatling? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Chatling, appreciating its intuitive interface and effortless navigation. - Users value the **intuitive interface** of Chatling, making chatbot creation easy and accessible for everyone. - Users find the **easy setup** of Chatling makes implementation smooth and accessible for all, even non-coders. - Users find Chatling's **convenient AI model switching** and intuitive design enhance their chatbot-building experience significantly. - Users appreciate the **personalization and efficiency** of Chatling, greatly enhancing client interactions and support response times. **Cons:** - Users face **integration issues** with Chatling, limiting automation and communication with other software, impacting workflow efficiency. - Users find that Chatling has **significant AI limitations** , lacking accuracy and essential features for effective bot building. - Users note the **lack of chat support** , relying on email which can be ironic for a chatbot company. - Users experience **poor response** times from customer support, leading to frustrations and delays in issue resolution. - Users find **communication issues** due to lack of API integration, affecting workflow and tool interaction. #### What Are Recent G2 Reviews of Chatling? **"[Efficient Chat Building with Improved AI, Slow Support](https://www.g2.com/survey_responses/chatling-review-12827578)"** **Rating:** 4.0/5.0 stars *— Shahid S.* [Read full review](https://www.g2.com/survey_responses/chatling-review-12827578) --- **"[Intuitive, User-Friendly AI Chatbot That Streamlines Customer Support](https://www.g2.com/survey_responses/chatling-review-13055725)"** **Rating:** 5.0/5.0 stars *— Ganesh W.* [Read full review](https://www.g2.com/survey_responses/chatling-review-13055725) --- ### 12. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 597 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Control:** 7.5/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.5/10) - **Collection of information:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 55% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Five9, highlighting its intuitive interface and seamless integrations. - Users appreciate the **responsive and helpful customer support** from Five9, ensuring their concerns are prioritized and addressed promptly. - Users praise the **excellent customer support** of Five9, highlighting responsiveness and prioritization of their concerns. - Users praise the **excellent support and user-friendly interface** of Five9, enabling seamless integrations and efficient implementation. - Users find the **efficiency** of Five9 enhances workflow, making processes quick and streamlining report generation. **Cons:** - Users report **call issues** due to weak email reporting and slow SMS features, complicating the contact center experience. - Users find the platform's **complexity** challenging due to an outdated UI and a steep learning curve for effective use. - Users note a **lack of customization and missing features** , making the Five9 experience less intuitive and effective. - Users frequently experience **technical issues** like dropped calls and system glitches that disrupt their workflow. - Users often experience **poor customer support** , with slow response times and miscommunication impacting their overall experience. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 13. [Humanly](https://www.g2.com/products/humanly/reviews) Humanly is the AI hiring platform for hourly, frontline, and high-volume recruiting teams. Most frontline hiring teams don't struggle with a lack of applicants — they struggle with speed, staffing continuity, and keeping qualified candidates engaged long enough to hire them. Humanly solves that by automating candidate engagement, screening, scheduling, and interviewing across chat, phone, and video — so a candidate who applies at 9pm is on your calendar by morning. The platform combines an AI Recruiter, AI Interviewer, Talent CRM, and ATS into a single connected hiring system designed to keep a continuous flow of ready-to-work candidates moving through the funnel. Recruiting teams can engage every applicant, conduct structured interviews at scale, and reduce manual work while maintaining fast, consistent hiring operations. Humanly engages more than 250,000 candidates each month and has conducted over five million interviews. Customers report up to 8× faster time-to-hire, 20+ hours saved per recruiter each week, and candidate experience scores averaging 4.8 out of 5. How it helps: -Save time: Automate outreach, screening, and scheduling so recruiters focus on evaluation, not admin. -Hire faster: Move qualified candidates to interviews and events automatically. -Be consistent & fair: Use structured, role-specific interviews with objective scoring. -Delight candidates: 24/7, branded experiences with clear, timely communication. -See what's working: Centralized analytics for pipeline health, compliance, and planning. Key capabilities: -AI Candidate Engagement: Chat, SMS, voice, and video Q&A that answers questions, shares job details, and captures candidate info. -AI Screening & Interviewing: Structured chat, voice, phone, and video interviews with scoring that surfaces top talent in minutes. -Automated Scheduling: Coordinates calendars, time zones, and hiring events in one hub. T-alent CRM: Sourcing, rediscovery, SMS/email sequences, and re-engagement to grow pipelines. -Analytics & Reporting: Track candidate interactions, recruiter activity, and AI insights in one place. Integrations: Humanly plugs into leading ATS systems to unify workflows, reduce silos, and keep recruiters and hiring managers on the same page. Who uses it: Mid-market and enterprise organizations in healthcare, hospitality, retail, logistics, and other industries with high-volume or distributed hiring needs. Responsible AI: Humanly is designed with fairness and transparency in mind and works with external experts to audit and mitigate bias. Humanly lets teams hire efficiently and fairly at scale by uniting conversational engagement, AI interviewers, Talent CRM, and ATS in a single platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 127 **How Do G2 Users Rate Humanly?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Humanly?** - **Seller:** [Humanly.io](https://www.g2.com/sellers/humanly-io) - **Year Founded:** 2019 - **HQ Location:** Seattle, WA - **Twitter:** @humanlyHR (837 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/humanlyhr/ (77 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 47% Mid-Market, 26% Enterprise #### What Are Humanly's Pros and Cons? **Pros:** - Ease of Use (35 reviews) - Customer Support (30 reviews) - Helpful (24 reviews) - Time-saving (17 reviews) - Communication (13 reviews) **Cons:** - Candidate Management (5 reviews) - Limited Features (5 reviews) - Missing Features (5 reviews) - Software Bugs (5 reviews) - Difficulty (4 reviews) ### What Do G2 Reviewers Say About Humanly? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Humanly, appreciating its simplicity and seamless scheduling capabilities. - Users find the **customer support** at Humanly exceptional, with easy access to assistance and dedicated representatives. - Users value the **user-friendly interface** and exceptional support of Humanly, enhancing recruitment efficiency and experience. - Users appreciate the **time-saving benefits** of Humanly, allowing faster candidate processing and interview scheduling. - Users love the **effective communication features** of Humanly, enhancing candidate engagement and streamlining the recruitment process. **Cons:** - Users find the **candidate management process slow and cumbersome** , causing frustration for both candidates and recruiters. - Users express disappointment with the **limited features** of Humanly, wishing for more customization and functionality options. - Users note the **missing features** in Humanly, including essential tools for reporting and user permissions. - Users experience occasional **software bugs** , including formatting and sound issues, impacting their overall satisfaction. - Users find **difficulty in understanding complex queries** and navigating the reporting features, complicating their overall experience. #### What Are Recent G2 Reviews of Humanly? **"[Effortless Candidate Sourcing with Seamless Integration](https://www.g2.com/survey_responses/humanly-review-12716959)"** **Rating:** 4.5/5.0 stars *— Frank W.* [Read full review](https://www.g2.com/survey_responses/humanly-review-12716959) --- **"[Improving Speed and Candidate Experience at Scale](https://www.g2.com/survey_responses/humanly-review-12685481)"** **Rating:** 4.5/5.0 stars *— Brad G.* [Read full review](https://www.g2.com/survey_responses/humanly-review-12685481) --- #### What Are G2 Users Discussing About Humanly? - [What is Qualifi used for?](https://www.g2.com/discussions/what-is-qualifi-used-for) ### 14. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 330 **How Do G2 Users Rate Kapture CX?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Kapture CX?** - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX (142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9310674/ (629 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Mid-Market, 29% Small-Business #### What Are Kapture CX's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Features (92 reviews) - Helpful (85 reviews) - User-Friendly (77 reviews) - Efficiency (76 reviews) **Cons:** - Slow Performance (58 reviews) - Slow Loading (54 reviews) - Slow Speed (46 reviews) - Delays (42 reviews) - Improvement Needed (39 reviews) ### What Do G2 Reviewers Say About Kapture CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kapture CX, finding it user-friendly and smooth for managing customer interactions. - Users value the **customizable features** of Kapture CX, enhancing workflow and ensuring quick problem resolution. - Users value the **automated report support** from Kapture, appreciating quick issue resolution and tailored feature additions. - Users find Kapture CX very **user-friendly** , making navigation and customer support tasks efficient and straightforward. - Users commend Kapture CX for its **enhanced efficiency** , significantly improving ticket resolution and overall workflow. **Cons:** - Users experience **slow performance** during high ticket volumes, causing frustration with lag and interruptions. - Users report a **slow loading** experience during high ticket volumes, which hampers efficiency and responsiveness. - Users often find the **slow speed** of Kapture CX frustrating, especially during high ticket volumes and report exports. - Users face **delays** with latency and lagging issues, particularly during message sending and adding multiple Cx. - Users experience occasional **glitches and non-intuitive dashboards** , hindering smooth usage and requiring multiple refreshes. #### What Are Recent G2 Reviews of Kapture CX? **"[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)"** **Rating:** 5.0/5.0 stars *— Ankit V.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-11200090) --- **"[“Smart AI-Powered Customer Support Platform for Faster Resolution”](https://www.g2.com/survey_responses/kapture-cx-review-12775091)"** **Rating:** 4.5/5.0 stars *— Mithavachana H.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-12775091) --- #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### 15. [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 **How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind GTM Studio - Powered by ZoomInfo?** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Mid-Market, 24% Enterprise #### What Are GTM Studio - Powered by ZoomInfo's Pros and Cons? **Pros:** - Features (27 reviews) - Lead Generation (26 reviews) - Ease of Use (25 reviews) - Data Accuracy (20 reviews) - Data Quality (19 reviews) **Cons:** - Expensive (16 reviews) - Data Inaccuracy (13 reviews) - Cost (11 reviews) - Learning Curve (10 reviews) - Complexity (9 reviews) ### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **reliable B2B contact data** and effective filtering options that enhance targeted prospecting and campaign efficiency. - Users value the **accuracy of data and intent signals** , enhancing effective targeting and demand generation campaigns. - Users find the **ease of use** of GTM Studio beneficial for lead enrichment and effective segmentation. - Users appreciate the **reliable and accurate B2B contact data** from GTM Studio, enhancing targeted prospecting and campaign efficiency. - Users value the **high-quality B2B contact data** in GTM Studio, enhancing targeted outreach and campaign efficiency. **Cons:** - Users find the **pricing too high** for smaller teams, making it less accessible for those on a budget. - Users experience **data inaccuracy** , with outdated information and missing data for niche roles hindering effectiveness. - Users find the **pricing to be high** , making it less accessible for smaller teams with limited budgets. - Users find the **learning curve steep** initially due to the platform’s complexity and extensive features. - Users often find the **platform complex** , requiring training and internal processes to navigate effectively. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **"[Account Exectuive](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) --- **"[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) --- #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### 16. [Slang AI](https://www.g2.com/products/slang-ai/reviews) Slang.ai is an automated phone answering platform that enables restaurants to manage reservations, answer questions, and create a best-in-class experience that mimics top employees. Calling a business shouldn’t feel like a chore. And for businesses, missed calls lead to missed revenue. Our mission is to transform the experience of calling a business into one that's personalized, efficient, and delightful. That’s why we started Slang.ai. We use AI technology to make transacting over voice so enjoyable that it’s more human than human. By 2030, we will save businesses and consumers one billion minutes of precious time while transforming branded voice experiences into the preferred mode of communication. **Average Rating:** 4.4/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Slang AI?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Slang AI?** - **Seller:** [Slang](https://www.g2.com/sellers/slang) - **Year Founded:** 2019 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/slang-ai/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Restaurants, Computer Software - **Company Size:** 33% Small-Business, 26% Mid-Market #### What Are Slang AI's Pros and Cons? **Pros:** - Time-saving (20 reviews) - Ease of Use (17 reviews) - Easy Setup (16 reviews) - Efficiency (14 reviews) - Automation (11 reviews) **Cons:** - AI Limitations (15 reviews) - Limited Customization (6 reviews) - Unclear Understanding (5 reviews) - Learning Curve (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Slang AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving** benefits of Slang AI, enhancing efficiency in communication and content creation. - Users highlight the **ease of use** of Slang AI, enhancing workflow efficiency and communication effectiveness effortlessly. - Users appreciate the **easy setup** of Slang AI, ensuring a smooth onboarding experience and efficient integration. - Users highlight the **time-saving efficiency** of Slang AI, enhancing workflow and streamlining content creation processes. - Users appreciate the **automation capabilities** of Slang AI, significantly reducing manual call handling and enhancing operational efficiency. **Cons:** - Users report that the **AI struggles with complex queries** , resulting in the need for manual intervention and improved tracking. - Users desire more **flexible customization options** in Slang AI to enhance their unique restaurant interactions. - Users experience **unclear understanding** with Slang AI, leading to misinterpretations and difficulties in complex inquiries. - Users face a **significant learning curve** with Slang AI, especially during setup and when using advanced features. - Users find Slang AI's **limited language support** and features restrict its effectiveness for diverse communication needs. #### What Are Recent G2 Reviews of Slang AI? **"[Effortless, Human-Like Automation That Elevates Customer Support](https://www.g2.com/survey_responses/slang-ai-review-11972620)"** **Rating:** 5.0/5.0 stars *— Rekha S.* [Read full review](https://www.g2.com/survey_responses/slang-ai-review-11972620) --- **"[Natural Conversations and Powerful Automation with Slang AI](https://www.g2.com/survey_responses/slang-ai-review-11993074)"** **Rating:** 5.0/5.0 stars *— Ritika H.* [Read full review](https://www.g2.com/survey_responses/slang-ai-review-11993074) --- ### 17. [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 **How Do G2 Users Rate Ada?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.7/10 (Category avg: 8.7/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Ada?** - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** https://ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada_cx (1,943 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16194366/ (775 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Mid-Market, 20% Small-Business #### What Are Ada's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (21 reviews) - Customer Support (17 reviews) - Features (17 reviews) - Easy Setup (13 reviews) **Cons:** - Usability Issues (10 reviews) - Integration Issues (9 reviews) - Missing Features (8 reviews) - Usage Limitations (8 reviews) - AI Limitations (7 reviews) ### What Do G2 Reviewers Say About Ada? *AI-generated summary from verified user reviews* **Pros:** - Users find Ada incredibly **easy to use** , appreciating its smooth setup and efficient handling of customer support tasks. - Users find Ada's **efficiency in customer support** invaluable, streamlining operations and reducing workload on teams. - Users appreciate the **always available support** from Ada, making it easy to integrate and streamline customer interactions. - Users appreciate Ada for its **ease of use and robust integrations** , making it a powerful tool for support teams. - Users love the **easy setup** of Ada, appreciating its smooth integration and user-friendly support throughout the process. **Cons:** - Users face **usability issues** with Ada, often feeling stuck in playbooks and struggling with the UI design. - Users confront **integration issues** with Ada that hinder data accuracy and complicate chat functionality across platforms. - Users are frustrated by **missing features** , limiting integration capabilities and customization options in Ada's implementation. - Users note significant **usage limitations** with Ada, particularly in dynamic workflows and multimedia integration in customer interactions. - Users find Ada's **limitations in dynamic workflows** and heavy setup process frustrating for building custom integrations. #### What Are Recent G2 Reviews of Ada? **"[Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability](https://www.g2.com/survey_responses/ada-review-12893288)"** **Rating:** 5.0/5.0 stars *— Danielle G.* [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) --- **"[Enhancing Customer Support with Powerful Integrations](https://www.g2.com/survey_responses/ada-review-12382752)"** **Rating:** 4.5/5.0 stars *— Victor W.* [Read full review](https://www.g2.com/survey_responses/ada-review-12382752) --- #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### 18. [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 **How Do G2 Users Rate HelpCrunch?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind HelpCrunch?** - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom (334 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4846760/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small-Business, 15% Mid-Market #### What Are HelpCrunch's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (16 reviews) - Helpful (14 reviews) - Chat Features (10 reviews) - Customer Support (10 reviews) **Cons:** - Limited Customization (4 reviews) - Chat Functionality (3 reviews) - Chat Issues (3 reviews) - Expensive (3 reviews) - Slow Loading (3 reviews) ### What Do G2 Reviewers Say About HelpCrunch? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of HelpCrunch, finding it clean, intuitive, and effective for email automation. - Users appreciate the **comprehensive set of features** of HelpCrunch, effectively meeting diverse customer communication needs. - Users appreciate the **user-friendly interface** of HelpCrunch, making communication and engagement seamless and efficient. - Users value the **intuitive live chat** of HelpCrunch, enhancing client engagement and simplifying support team collaboration. - Users praise the **responsive customer support** of HelpCrunch, appreciating prompt assistance and seamless onboarding experiences. **Cons:** - Users seek greater **flexibility in customization** for widgets and automation, finding current options somewhat limited. - Users experience **slow loading times for chat functionality** , impacting overall performance and satisfaction with HelpCrunch. - Users experience **chat loading speed issues** that hinder functionality, hoping for improvements from the HelpCrunch team. - Users find the **pricing to be high** , especially for small businesses with growing needs and extra costs. - Users experience **slow loading** times for live chat, impacting usability, but improvements are anticipated from the support team. #### What Are Recent G2 Reviews of HelpCrunch? **"[Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps](https://www.g2.com/survey_responses/helpcrunch-review-12151003)"** **Rating:** 5.0/5.0 stars *— Tornado D.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) --- **"[Affordable and Feature-Rich Chat Solution](https://www.g2.com/survey_responses/helpcrunch-review-12883421)"** **Rating:** 5.0/5.0 stars *— Konstantin M.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) --- ### 19. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 93 **How Do G2 Users Rate Capacity?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Mid-Market, 32% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users find Capacity **extremely easy to use** , streamlining communication and enhancing productivity through customizable features and support. - Users find Capacity's **support team and documentation highly helpful** , enhancing collaboration and customer service effectiveness. - Users value the **efficiency** of Capacity, saving time and simplifying client communication with effective tools and automation. - Users commend the **excellent customer support** at Capacity, noting their responsiveness and strong collaboration throughout projects. - Users appreciate the **easy setup** of Capacity, making transitions and integrations seamless and efficient. **Cons:** - Users find the **complex setup** of Capacity time-consuming, requiring dedicated effort for optimal results. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources for successful implementation. - Users desire improved **feature set** in Capacity, particularly missing asset management capabilities that hinder collaborative efficiency. - Users note the **lack of essential features** , such as asset management, limiting Capacity's effectiveness for support desk needs. - Users note a significant **learning curve** for Capacity setup, emphasizing the need for prepared teams and resources. #### What Are Recent G2 Reviews of Capacity? **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 20. [Leadoo](https://www.g2.com/products/leadoo/reviews) Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive, and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So we’re on a mission to align and empower marketing and sales teams to convert better, and create new commercial efficiencies together. We do this through: - Engaging onsite bots to drive conversions journeys - Powerful personalisation to improve User Experience - Company identification to identify prospects - User journey mapping to map your sales cycles, - Analytics to understand your users - AI to answer user questions automatically based on your site content - Sales alerts to support you your commercial teams - CRM integration to bring it all together Leadoo also comes with a dedicated team of conversion experts who set-up and constantly optimise conversion journeys through your site. For 800 Leadoo clients over their first 12 months with us, we found the average increase on base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: - Identify your website visitors - Activate them onsite - Nurture them during their buying journeys - Ultimately convert more of them into customers **Average Rating:** 4.7/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Leadoo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Leadoo?** - **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies) - **Year Founded:** 2018 - **HQ Location:** Helsinki, FI - **LinkedIn® Page:** https://www.linkedin.com/company/leadoomt (79 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 53% Small-Business, 37% Mid-Market #### What Are Leadoo's Pros and Cons? **Pros:** - Features (11 reviews) - Helpful (11 reviews) - Customer Support (10 reviews) - Ease of Use (10 reviews) - Lead Generation (7 reviews) **Cons:** - Dashboard Issues (2 reviews) - Difficult Navigation (2 reviews) - Integration Issues (2 reviews) - Lack of Integration (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Leadoo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **interactive tools** Leadoo provides, enhancing website engagement and improving lead generation significantly. - Users appreciate Leadoo for its **helpfulness** , enhancing customer interaction and providing valuable insights about visitors. - Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness as partners. - Users find Leadoo's interface **easy to learn** and appreciate its user-friendliness and straightforward implementation. - Users love Leadoo for its **effective lead generation** , significantly increasing leads and enhancing site engagement and conversion rates. **Cons:** - Users find the **dashboard messy** and settings challenging to locate, impacting the overall user experience. - Users find the **difficult navigation** of Leadoo challenging, especially with locating settings and integrating other tools. - Users experience **integration issues** that may affect functionality and require frequent adjustments to settings and routing. - Users experience **lack of integration** with websites and dashboards, making it difficult to manage settings effectively. - Users note a **challenging learning curve** , requiring time investment, yet find it ultimately manageable with good customer service. #### What Are Recent G2 Reviews of Leadoo? **"[Leadoo Boosted Customer Satisfaction With Always-On Customer Reach](https://www.g2.com/survey_responses/leadoo-review-12375456)"** **Rating:** 5.0/5.0 stars *— Larissa L.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456) --- **"[Efficient Lead Collection with Customizable Ease](https://www.g2.com/survey_responses/leadoo-review-12562525)"** **Rating:** 4.5/5.0 stars *— Niko P.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525) --- #### What Are G2 Users Discussing About Leadoo? - [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment ### 21. [Landbot](https://www.g2.com/products/landbot/reviews) Landbot is a no-code AI Agent builder that lets revenue teams (Demand Gen, Growth, Marketing Ops, RevOps) build AI-enhanced, multi-channel lead workflows without engineering, so they capture more qualified leads faster and with less operational friction. Our visual, no-code builder combines predictable linear flows, native AI blocks, and an integrated AI Copilot that guides users through building, testing, and optimizing chatbots and agents while teaching best practices and discovering new features. At its core, Landbot pairs two complementary approaches: a visual, linear flow builder for predictable user journeys, and native AI steps for flexible, natural language interactions. That hybrid model solves a common trade-off: linear flows provide business control and deterministic routing for conversions and handoffs, while AI steps let you handle open-ended user intent, reduce friction, and increase engagement — all while keeping the conversation within a tested workflow. The best of both worlds combined into one powerful, no-code visual builder to keep full control of your flows. With multi-channel delivery (web, WhatsApp) and bi-directional CRM & automation connectors, Landbot shortens time-to-market, improves conversion, and makes scaling campaigns practical for marketing and sales teams. Landbot integrates bi-directionally with CRMs (HubSpot, Salesforce,...) and automation stacks (n8n, Zapier, Make...), so it sits naturally alongside marketing automation and sales platforms rather than replacing them. The result: visually on-brand agents, fewer abandoned forms, higher lead quality, faster launches, and more confident teams. If you want conversational experiences that are fast to build, easy to govern, on-brand, and optimized for conversion, Landbot is designed for you. **Average Rating:** 4.7/5.0 **Total Reviews:** 306 **How Do G2 Users Rate Landbot?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Landbot?** - **Seller:** [Landbot.io](https://www.g2.com/sellers/landbot-io) - **Company Website:** https://landbot.io/ - **Year Founded:** 2017 - **HQ Location:** Barcelona, ES - **Twitter:** @landbot_io (2,166 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11248746/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 75% Small-Business, 20% Mid-Market #### What Are Landbot's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Simple (29 reviews) - Intuitive (27 reviews) - Easy Setup (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (14 reviews) - Limited Features (12 reviews) - Expensive (8 reviews) - Chat Issues (5 reviews) - Limitations (5 reviews) ### What Do G2 Reviewers Say About Landbot? *AI-generated summary from verified user reviews* **Pros:** - Users find Landbot's **ease of use** remarkable, enabling effortless bot creation with an intuitive interface. - Users highlight the **ease of use** in Landbot, making it their preferred choice for bot creation. - Users love the **intuitive interface** of Landbot, making chatbot creation effortless and enjoyable for everyone. - Users find the **easy setup** of Landbot intuitive, allowing for quick and efficient bot creation. - Users rave about the **user-friendly chatbot builder** of Landbot, enabling quick and easy bot creation without coding. **Cons:** - Users find the **absence of a mobile app** for Landbot limits convenience and accessibility, especially for educators. - Users find the **limited features** for organizing conversations in Landbot's inbox restrictive for efficient interaction. - Users find Landbot to be **expensive** , especially for those needing only basic features and functionalities. - Users find the **limited tools for chatbot development** to be a significant drawback for enhancing their experience. - Users face **limitations in features** for organizing conversations and managing multiple bots on Landbot. #### What Are Recent G2 Reviews of Landbot? **"[Smooth, fun, and surprisingly easy for a first-time chatbot creator.](https://www.g2.com/survey_responses/landbot-review-12084938)"** **Rating:** 5.0/5.0 stars *— Reneta P.* [Read full review](https://www.g2.com/survey_responses/landbot-review-12084938) --- **"[Intuitive for Beginners, Needs More Advanced Features](https://www.g2.com/survey_responses/landbot-review-12728958)"** **Rating:** 4.0/5.0 stars *— Rishabh J.* [Read full review](https://www.g2.com/survey_responses/landbot-review-12728958) --- #### What Are G2 Users Discussing About Landbot? - [What is Landbot used for?](https://www.g2.com/discussions/what-is-landbot-used-for) - [What does Landbot do?](https://www.g2.com/discussions/what-does-landbot-do) - [How do you make a chatbot on WhatsApp?](https://www.g2.com/discussions/how-do-you-make-a-chatbot-on-whatsapp) - [How do you use a Landbot?](https://www.g2.com/discussions/how-do-you-use-a-landbot) - 1 comment - [What is a Landbot?](https://www.g2.com/discussions/what-is-a-landbot) - 1 comment ### 22. [Sense](https://www.g2.com/products/sense-sense/reviews) Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent. **Average Rating:** 4.5/5.0 **Total Reviews:** 557 **How Do G2 Users Rate Sense?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Sense?** - **Seller:** [Sense](https://www.g2.com/sellers/sense) - **Company Website:** https://www.sensehq.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **Twitter:** @Sense_HQ (967 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10695065/ (480 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Branch Manager - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 55% Mid-Market, 32% Small-Business #### What Are Sense's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Automation (9 reviews) - Integrations (9 reviews) - Communication (8 reviews) - Easy Integrations (7 reviews) **Cons:** - Messaging Issues (7 reviews) - Glitches (4 reviews) - Slow Loading (4 reviews) - Slow Performance (4 reviews) - Slow Processing (4 reviews) ### What Do G2 Reviewers Say About Sense? *AI-generated summary from verified user reviews* **Pros:** - Users find Sense to be **intuitive and easy to use** , greatly enhancing communication and increasing efficiency in outreach. - Users appreciate the **automation features** of Sense that simplify communication and significantly enhance productivity. - Users value the **easy integrations** of Sense, enhancing communication and streamlining recruitment efforts effortlessly. - Users value the **streamlined communication** of Sense, enhancing efficiency in candidate outreach and engagement. - Users value the **easy integrations** of Sense, enhancing engagement and streamlining communication with minimal setup required. **Cons:** - Users experience **messaging issues** with Sense, facing glitches that hinder communication and profile searches. - Users experience occasional **glitches** such as slow loading and freezing, which can disrupt the workflow. - Users experience **slow loading** times with Sense, especially during larger campaigns, affecting overall efficiency and usability. - Users often experience **slow performance** with Sense, noting lags and delays that hinder productivity during use. - Users experience occasional **slow processing** with Sense, particularly when managing large campaigns or bulk messaging. #### What Are Recent G2 Reviews of Sense? **"[Streamlines Communication and Boosts Productivity Effortlessly](https://www.g2.com/survey_responses/sense-review-12164414)"** **Rating:** 5.0/5.0 stars *— Amit S.* [Read full review](https://www.g2.com/survey_responses/sense-review-12164414) --- **"[Immensely powerful product](https://www.g2.com/survey_responses/sense-review-5407661)"** **Rating:** 4.0/5.0 stars *— Taylor W.* [Read full review](https://www.g2.com/survey_responses/sense-review-5407661) --- #### What Are G2 Users Discussing About Sense? - [Is Qlik Sense is a software?](https://www.g2.com/discussions/is-qlik-sense-is-a-software) - [What are the main features of QlikView?](https://www.g2.com/discussions/what-are-the-main-features-of-qlikview) - [What is Qlik Sense software used for?](https://www.g2.com/discussions/what-is-qlik-sense-software-used-for) - 5 comments - [What are the features of Qlik Sense?](https://www.g2.com/discussions/what-are-the-features-of-qlik-sense) ### 23. [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews) Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. **Average Rating:** 4.7/5.0 **Total Reviews:** 185 **How Do G2 Users Rate Amplitude Guides and Surveys?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.4/10 (Category avg: 8.7/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Amplitude Guides and Surveys?** - **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude) - **Company Website:** https://amplitude.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @Amplitude_HQ (22,465 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3626155/ (1,003 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are Amplitude Guides and Surveys's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Surveys (15 reviews) - Features (11 reviews) - Functionality (9 reviews) - Intuitive (8 reviews) **Cons:** - Limited Customization (10 reviews) - Difficult Customization (5 reviews) - Limitations (5 reviews) - Missing Features (5 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Amplitude Guides and Surveys? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Amplitude Guides and Surveys, enabling seamless customer announcements without developers' help. - Users love the **real-time feedback and targeted guides** of Amplitude Guides & Surveys, enhancing user experience and feature adoption. - Users value the **real-time feedback and integration capabilities** of Amplitude Guides & Surveys, enhancing onboarding and satisfaction. - Users appreciate the **seamless integration and real-time feedback** capabilities of Amplitude Guides & Surveys for enhanced user engagement. - Users find Amplitude Guides & Surveys **intuitive** , enhancing user interaction and providing clear insights for better experience management. **Cons:** - Users find the **limited customization** of Amplitude Guides and Surveys makes it challenging to create tailored experiences. - Users express a need for **difficult customization** , wishing for more design flexibility and interactive features in Amplitude's tools. - Users find **Amplitude Guides and Surveys restrictive** for advanced logic, limiting complex onboarding and nuanced education tasks. - Users express concerns about **missing features** , such as limited customization, basic insights, and inconsistent SDK connectivity. - Users find the **limited features** of Amplitude Guides and Surveys restrictive for advanced logic and complex user needs. #### What Are Recent G2 Reviews of Amplitude Guides and Surveys? **"[Amplitude Guides & Surveys: Easy Setup, Seamless Targeting, and Big Dev Time Savings](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13054583)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13054583) --- **"[Easy Setup, Intuitive Performance Tracking](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031)"** **Rating:** 4.5/5.0 stars *— Akshaya B.* [Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031) --- ### 24. [Getgabs](https://www.g2.com/products/getgabs/reviews) Getgabs is an end-to-end WhatsApp API solution designed for small and medium sized businesses. Revolutionize sales, marketing & support with the Getgabs' WhatsApp Business APIplatform. With Getgabs' official WhatsApp business API platform you can increase your revenue by 30-50%. Achieve greater reach, higher conversions and more sales for your brand. Key Feature : Broadcast: Send promotions, offers, and back-in-stock alerts while respecting customer permissions. Auto Reply / Chat Bot : Create and set auto replies to customer messages. Shared Team Inbox / Chat Solution : Have multiple team members to drive Live Chat Support on the Same WhatsApp Business Number. Enable Multi-Agent Live Chat for Customer Support. **Average Rating:** 4.9/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Getgabs?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Getgabs?** - **Seller:** [Getgabs llp](https://www.g2.com/sellers/getgabs-llp) - **Year Founded:** 2023 - **HQ Location:** Jaipur, Rajasthan - **LinkedIn® Page:** https://www.linkedin.com/company/getgabs/about/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 93% Small-Business, 5% Mid-Market #### What Are Getgabs's Pros and Cons? **Pros:** - Customer Support (13 reviews) - Ease of Use (8 reviews) - Features (6 reviews) - Easy Setup (5 reviews) - Helpful (5 reviews) **Cons:** - UX Improvement (2 reviews) - Cost (1 reviews) - Layout Issues (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Getgabs? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **outstanding customer support** of Getgabs, appreciating their dedication and effectiveness in resolving issues. - Users praise the **ease of use** of Getgabs, highlighting its user-friendly setup and helpful support team. - Users highlight the **extensive features** of Getgabs, particularly valuing WhatsApp automation and dependable support. - Users find the **easy setup** of Getgabs to be user-friendly, making onboarding a smooth process. - Users praise the **exceptional support** from Getgabs, highlighting their responsiveness and attentive customer service throughout the process. **Cons:** - Users feel the **user interface needs significant improvement** , especially regarding pricing plans and missing features. - Users feel the **user interface lacks improvement** relative to the pricing plans offered, impacting satisfaction. - Users find **layout issues** and missing features frustrating, impacting their overall experience with Getgabs. - Users feel that the **limited customization** options hinder a more tailored and enjoyable experience with Getgabs. - Users note the **limited features** of GetGabs, attributing delivery failures and UI issues to ongoing development. #### What Are Recent G2 Reviews of Getgabs? **"[Smooth, developer friendly api integration](https://www.g2.com/survey_responses/getgabs-review-12802526)"** **Rating:** 4.5/5.0 stars *— Maximiano F.* [Read full review](https://www.g2.com/survey_responses/getgabs-review-12802526) --- **"[GetGabs: Affordable, Scalable & Reliable Marketing Solution](https://www.g2.com/survey_responses/getgabs-review-12607412)"** **Rating:** 5.0/5.0 stars *— Hardik P.* [Read full review](https://www.g2.com/survey_responses/getgabs-review-12607412) --- ### 25. [Appy Pie](https://www.g2.com/products/appy-pie/reviews) Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,309 **How Do G2 Users Rate Appy Pie?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Appy Pie?** - **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp) - **Year Founded:** 2016 - **HQ Location:** Delhi - **Twitter:** @AppyPieInc (17,105 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2759360/ (203 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Health, Wellness and Fitness, Education Management - **Company Size:** 87% Small-Business, 10% Mid-Market #### What Are Appy Pie's Pros and Cons? **Pros:** - Customer Support (53 reviews) - Ease of Use (41 reviews) - Helpful (37 reviews) - Simple (18 reviews) - Easy Creation (17 reviews) **Cons:** - Poor Customer Support (11 reviews) - Expensive (9 reviews) - Cost (7 reviews) - Limited Features (7 reviews) - Pricing Issues (7 reviews) ### What Do G2 Reviewers Say About Appy Pie? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** of Appy Pie, noting its helpful guidance and ease of use. - Users value the **ease of use** in Appy Pie, finding it straightforward and supported by great customer service. - Users find Appy Pie's **helpful support** team invaluable for resolving issues and enhancing their app experience. - Users value the **ease of use** of Appy Pie, making app creation accessible for everyone with great support. - Users appreciate the **easy creation** of apps with Appy Pie, enjoying simple drag-and-drop and robust support. **Cons:** - Users report **poor customer support** , with inconsistent assistance and requests for sensitive account information undermining trust. - Users find Appy Pie **expensive** , especially with additional charges, despite its necessities for inexperienced app creators. - Users find the **cost to be high** , though still competitive compared to other app providers in the market. - Users are frustrated with **limited features** in Appy Pie, hoping for improvements in future updates and functionality. - Users find **pricing issues** challenging, with unclear costs for Indian customers and recent price increases noted. #### What Are Recent G2 Reviews of Appy Pie? **"[Appypie: The Best No Code App Builder for Freshers](https://www.g2.com/survey_responses/appy-pie-review-12634715)"** **Rating:** 4.0/5.0 stars *— Tahir R.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715) --- **"[Effortless App Building with AI Features](https://www.g2.com/survey_responses/appy-pie-review-12278767)"** **Rating:** 4.5/5.0 stars *— Sumit T.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767) --- #### What Are G2 Users Discussing About Appy Pie? - [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for) - [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application) - [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment - [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments - [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.