It works every time. I have never once had an issue. This app keeps everyone accountable. Review collected by and hosted on G2.com.

I wish the font size and color was adjustable. Review collected by and hosted on G2.com.

* Connectwise integration is top notch! Two way integration so we can close or assign tickets directly from AlertOps app

* Alerting options are highly customizable. Whether you have one tech on call or need a clear escalation path for alerts, AlertOps has you covered!

* Support and onboarding techs are amazing! Our onboarding tech listened to our needs and helped design a system that does what we want. Whenever we've had a question or problem, support has responded quickly and knowledgeably. Review collected by and hosted on G2.com.

It's really hard to think of downsides for AlertOps. If I had to pick something, I think the MS Teams integration could be more robust. As it stands, the customization options for that integration are limited. So sometimes our Teams channel gets overrun with AlertOps chatter. Review collected by and hosted on G2.com.

I don't have to have my work computer constantly fired up and I can live my life while on "alert" for the after hours or emergency service tickets! Review collected by and hosted on G2.com.

Not really too much to dislike! I like the product! Review collected by and hosted on G2.com.

AlertOps keeps our staff on top of after-hours emergencies and alerts. With multiple alert options, our team can always assist our clients' needs no matter the time! Review collected by and hosted on G2.com.

With our current implementation, we are unable to see other teams' schedules and viewing your next on-call slot can be a little clunky with the current calendar implementation. Review collected by and hosted on G2.com.

The platform is incredibly flexible and allows for various integration and calendar/scheduling needs. We had been using PagerDuty and found AlertOps to be much more flexible. Review collected by and hosted on G2.com.

Because of its complexity, its configuration and options can be overwhelming at the start. Their documentation and support is top notch though so we were over any hurdles in short order. Review collected by and hosted on G2.com.

It was very simple to setup on call schedules. Integration with connectwise was great and auto generated tickets for my team. Review collected by and hosted on G2.com.

The connectwise integration is a bit complicated. Substituting on call techs can be challenging without messing up the schedule. Review collected by and hosted on G2.com.

It has multiple ways to notify me in case I miss the first opportunity Review collected by and hosted on G2.com.

I am required to use it for work by my employer Review collected by and hosted on G2.com.

The web interface and mobile app are easy to use and intuitive. Service and support is also great. They worked with us through the implementation to get all of the integrations working that we needed and didn't just point us to a KB article and leave us to figure it out on our own. The few times we've needed support, we've gotten someone who knows the system thoroughly. They even helped us implement a more complex, nested on-call rotation after the initial deployment at no extra charge. Review collected by and hosted on G2.com.

The only weakness I've come across is in the reporting. There are some report views in the system but it would be great if there were the ability to write custom reports or maybe more built-in reports. When I brought this up, one of the managers scheduled a call with me and asked for my input that he could take back to the developers to get on the roadmap, so maybe these are coming soon. Review collected by and hosted on G2.com.

Multiple forms of communication to allow you to be properly informed. Schedule in the app as well as ticket information. Review collected by and hosted on G2.com.

Application looks a bit clunky and has had some crash issues on my iPhone. Review collected by and hosted on G2.com.

I like the notification options available (email, text, push notification), and I also like how intuitive the web portal and mobile app are to navigate. Review collected by and hosted on G2.com.

The main thing I would like improved is some sort of recording of a user's phone number immediately when they call. As it stands now, if a user calls and hangs up without leaving a voicemail or I answer and there's some sort of call connection problem and I can't hear them, I have no way of checking what number they called from and calling them back. Review collected by and hosted on G2.com.