AlertOps has made configuring and using an on-call program easy not only for the admin side but also for the user side. I am confident that my alerts will be received by technicians and reviewed within a timely manner, and if alerts are not being delivered as I would assume I am able to track and trace through the alert logs to find issues I may have caused while editing my integrations or schedules. The support team is always a pleasure to work with at Alert Ops as well -- positive, helpful, and personable. They understand the stress of alerts flowing properly and are always eager to assist with questions or assistance with creating new measures of alerts. Review collected by and hosted on G2.com.

I honestly cannot think of a dislike while using AlertOps. My only suggestion would be to allow admins to edit maintenance windows created without having to edit it to expire, and re-create the window fresh -- or a copy option would be nice. Review collected by and hosted on G2.com.

- It's good to have the possibility to setup teams and multiple schedules for the team

- AlertOps can be integrated with Slack. Therefore our support team can create a ticket directly from slack instead of having to go to the AlertOps website

- Great that you can set up multiple ways of getting notified. You can customize it in a way that suits your specific needs (e.g., mobile app notification first, then text message and finally call)

- Having a mobile app to monitor the Review collected by and hosted on G2.com.

- The mobile app should be improved to make it easier to understand who is on-call at that time, especially if that person is you. It could be a great addition to have a widget to add on the home screen reminding you if you´re on-call or not or even a notification about being on call at a particular time (e.g., notify me that I'll be on call from tomorrow)

- Changing schedules could be tricky. We faced issues when we wanted to add a new person to the team or when changing shifts, and the best way of doing so was to create a new schedule, but that's not that intuitive. Review collected by and hosted on G2.com.

It allows for streamlining the dispatching process through automation, eliminating long hold times. The Application keeps logs and is a valuable resource for historical data. The Price is competitive with other companies that provide a similar service. Review collected by and hosted on G2.com.

The bug that comes to mind is the random bugs that come along with rotating an automated call list. Customer service has been quick to help resolve the issues but they still happen at unpredictable intervals. Review collected by and hosted on G2.com.

We love how customizable the scheduling is to be able to accommodate our after hours rotation. The mobile app also works well while you are oncall. Review collected by and hosted on G2.com.

To fully automate our rotation, if we could make a schedule of just select dates, so our holiday schedule could be set at the beginning of the year and left to rotate all year, that would be great. Review collected by and hosted on G2.com.

AlertOps really helps our team stay in contact when issues arise. We can immediately see who is working on an issue, escalate if needed, and even close the ticket all in the app. Review collected by and hosted on G2.com.

Have not really encountered any issues we don't like and we use it on a daily basis, so that says a lot! Review collected by and hosted on G2.com.

The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The onboarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customizations. The ongoing technical account support is fantastic. Review collected by and hosted on G2.com.

The site's UX could be improved and modernized. Some features auto-save without an obvious indication, whereas some do not. There are a few gaps in the response workflow that need to be filled. I've opened a few feature requests to help in that area. The On-Call and Response Schedule preview needs to be revamped. The online documentation needs a lot of work and more detailed content. Review collected by and hosted on G2.com.

I thoroughly enjoy that if I don't respond to the alert in the app, the app will attempt to text or call me to notify me about the alerts. This makes sure no alert is missed which is crucial for any provider. Review collected by and hosted on G2.com.

I admittedly haven't noticed any significant downfalls with this application. My only gripe would be if you are attempting to swap on-call schedules with someone else, it can be confusing. However, I'm unsure if the app or the current configurations cause that. Review collected by and hosted on G2.com.

AlertOps integrates well with Connectwise and my experience with calls have been more useful beyond "server is down" when compared to other alert notifications that I've received before. Review collected by and hosted on G2.com.

While it's nice to have a rep, there is not enough training material. Review collected by and hosted on G2.com.

AlertOps is a fantastic tool for oncall rotations. It allows me to turn off my work brain until I get an alert. i love the multiple ways it contacts you, so that you won't necessarily miss an alert! Review collected by and hosted on G2.com.

One option is I would like to see more customization. There could be more sounds in the app for alerts, for example. Review collected by and hosted on G2.com.

The versatility of the options per user makes work a lot easier to do. Review collected by and hosted on G2.com.

That it makes my life too easy. I like a challenge. Review collected by and hosted on G2.com.