Easy to implement across our team with minimal training required. Review collected by and hosted on G2.com.

Single Sign-On should be available on all plans instead of Premium. Review collected by and hosted on G2.com.

AlertOps has been indispensable for delivering cost-effective, around-the-clock tech support with reliable ConnectWise integration. Users commend its flexibility, detailed customization, and sleek design, making it an irreplaceable tool for seamless operations.

The support team offered me efficient and quick support every time I needed it. Review collected by and hosted on G2.com.

Need to improve French translation. It's not bas but can be improve. Review collected by and hosted on G2.com.

It tracks all after-hours alerts, and it's customized to your needs. Support is really good and responsive and relatively easy to implement. Review collected by and hosted on G2.com.

There could be a better way to integrate the call routing with your existing phone system than using their auto attendant. Review collected by and hosted on G2.com.

First-class integration with MSP toolsets like PSAs. Super helpful implementation support that's really motivated to see the platform adopted and used successfully. MPS-friendly pricing plan. Review collected by and hosted on G2.com.

Slightly confusing configuration interface, but the implementation team teaches you the nuts and bolts to get you going quickly. Review collected by and hosted on G2.com.

The tool is very versatile and provides a lot of options even for concern cases. They have excellent customer support. Easy to integrate with Zendesk. Easy to use. Review collected by and hosted on G2.com.

Shifts override feature is a bit unintuitive. Review collected by and hosted on G2.com.

It made our on call headaches go away and allowed us to focus on what we do best. Review collected by and hosted on G2.com.

API is a little clunky but they are working on it! Review collected by and hosted on G2.com.

The fuctionality, features and value are the top reasons we chose this solution. Once we got it up and running, we had no issues and we are really satisfied with AlertOps. Review collected by and hosted on G2.com.

Configuration was a bit challenging at times but once we reached out to support, who were very quick in responding to our needs, we were good to go. We were up and running in avery short period of time. Review collected by and hosted on G2.com.

The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that cannot integrate into our ticketing system. AO allows us to add transformations, manipulate the data, and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.

Our SE is engaged and often helps build out our workflows and guides us on our objectives. Review collected by and hosted on G2.com.

Some of the logic is convoluted and we have to work with support to understand what we need to change to get the intended results. Sometimes it seems the roadmap is not solid (I know roadmaps can change), but some of the ML components seem to keep being delayed, and we could benefit greatly from the ML components when they arrive. I don't know that this is so much a complaint or something I dislike, but I am excited to have access to that component. It is important to note that you will want to work with the AO team prior to implementation to make sure you map out your key objectives and what you want to accomplish with the platform. Review collected by and hosted on G2.com.

We've used a few different products to help our on-call staff and we really like AlertOps compared to some of the other offerings out there. The app interface is simple and easy to understand. The alerts have great customizability and are real easy to tailor to our specific needs. All in all, it is a really great tool for letting us know when something needs to be addressed. Review collected by and hosted on G2.com.

It would be nice to have more information regarding the team schedule available at a glance. I think if we could see a calendar view with the ability to see who is on call what day would be very helpful. Review collected by and hosted on G2.com.

Fantastic platform. The team at AlertOps has done a fantastic job creating the perfect platform for handling after hours alerts for our service team. Once we implemented the service, we were finally able to sort out all of the non-critcal alerts and reduce the noise! Review collected by and hosted on G2.com.

Setup was a little complex. The support team was fantastic and assisted us with the configuration. Review collected by and hosted on G2.com.