The flexibility for users to choose the type of alert (email,sms, phone calls, push) and stack them in order of priority. Review collected by and hosted on G2.com.

If you need to troubleshoot the app and enroll for the beta version it takes at least a day for the phone to download the beta app. Review collected by and hosted on G2.com.

The integrations are really flexible and are connected to all the services we need. It's also really flexible in setting up shifts for different tiers of support. We use it everyday and it's been really good at getting notifications to the right people rather than having to distract the whole team. The support team are also incredibly helpful, and provide really quick support, they are also a super friendly bunch of people. Review collected by and hosted on G2.com.

The UI can be a bit confusing from time to time, but the links to the docs are helpful and the support team are always on hand! Review collected by and hosted on G2.com.

Ease of use, tons of ways to integrate, support Review collected by and hosted on G2.com.

I didn't find out about them sooner. would have implemented sooner Review collected by and hosted on G2.com.

The best service alert, the best Support. Review collected by and hosted on G2.com.

Anything, I was able to solve all the problems that I had with other suppliers Review collected by and hosted on G2.com.

The ease of use and the amount of pre-configured integration.

we were able to on-board the tool withint 1-2 working days and it really semplified the management of our alarms by aggregating everything in one single dashboard. Review collected by and hosted on G2.com.

It could help a more detailed analytics dashboard. Review collected by and hosted on G2.com.

The team is responsive and helps get you setup quickly. Does exactly what we needed Review collected by and hosted on G2.com.

the one thing about alert ops is the pricing could be a bit better. Review collected by and hosted on G2.com.

The console is intuitive and simple to use, and was easy to set up. When we have had issues with more complex workflows their team has been quick to get the right people involved to help. Our account rep, Vaishali, is always fast to respond to requests and to get things done. Review collected by and hosted on G2.com.

If I had one request, it would be to allow us to have unlicensed accounts for users who simply manage on-call schedules without being part of them. That's more of a feature request than a 'dislike' because I don't have any of those. Review collected by and hosted on G2.com.

Flexible alerting system, allows us to schedule oncall in the platform and assign users to alerts. Easy to use mobile app for alerting when oncall. Simple escalation path for when alerts are not responded to right away.

It's a fairly new platform so there are some rough edges, but the dev team is very responsive. Review collected by and hosted on G2.com.

It's a fairly new platform so there are some rough edges. Review collected by and hosted on G2.com.

Alert integrations make it quick and easy to set up paging solutions for critical incidents. Review collected by and hosted on G2.com.

Alert Email customization could be a little easier. Review collected by and hosted on G2.com.

Schedules are easy to adjust. It integrates well with ConnectWise. Review collected by and hosted on G2.com.

It is somewhat difficutl to adjust schedules once an employee has been terminated.

I wish there was an easier way to remove a user without adjusting the entire schedule. Review collected by and hosted on G2.com.