You can set customized ring tones for the alerts, and easily assign resources and close out the alerts. We use this for all of our on-call engineers. Review collected by and hosted on G2.com.

There are sometimes menu issues and selected alerts are not shown in the "my alerts" section. Refreshing, or going into all alerts seems to have the alert show up though. Review collected by and hosted on G2.com.

My experience to date with AlertOps has been nothing but positive. The ease of use and functionality of the platform is significantly superior to the solution we previously used.

A new solution can be dauting to fully understand but the support provided to bring us up to speed has been excellent to date.

Considering the additional functionality now available to us over our previous solution, the detailed documentation is well appreciated but it was hardly required at all to stand up a basic solution.

Integration to ConnectWise Manage was straightforward and only required minimal fine tuning. Review collected by and hosted on G2.com.

Not so much a downside but the platform provides a significantly increased leve; of functionality that will require a significant amount of research to fully leverage. Review collected by and hosted on G2.com.

It works well, we haven't had any issues from the system itself. If you can get it to route properly it will be consistent. Customer Support has good response time. Overall a good program that just requires more updates. Review collected by and hosted on G2.com.

The filtering for the alerting isn't great and needs more work and improvement rather than having to recreate work for no reason. Especially since pricing can restrict how many filters you utilize. This restricts implementation and makes it more difficult to do the integration as well. Review collected by and hosted on G2.com.

The application on the phone is quick and accurate. It makes it so easy to address tickets in real time. I get the alerts the moment they're sent in which reduces the amount of delay the customers experience. There's also a dashboard for me to keep track of tickets I haven't addressed so I don't miss one. Review collected by and hosted on G2.com.

I wish their messages captured more information from the ticket. Review collected by and hosted on G2.com.

The recurring schedule and escalations. I haven't had to edit that in a very long time. It's also very, very, very easy to set yourself as OOO during your on-call schedule and have someone cover. One of the simplest and easy to use tools we have used. We use this with ConnectWise and it's nice to have it integrate pretty easily with who is assigned the alert, etc. Review collected by and hosted on G2.com.

It's not that big of a gripe, because we were able to figure it out, but the escalation settings can be a little confusing. I think this is because our unique escalation and the requirement to notify the "managers" "forever". Review collected by and hosted on G2.com.

We have a roaster system for working shifts. It is useful for us to notify who are on call and make it convenient that we donot miss on high priority issues. Review collected by and hosted on G2.com.

Sometimes I have observed that, the alerting call does not accepts the notified annotations (numbers on mobile keypad). We need to press them multiple times to accept the assignment. Review collected by and hosted on G2.com.

Everything is streamlined and it adds in so much automation. If you're stuck doing things manually to manage your call rotation this is what you need. Support is great as well. We've found it's reduced false positives/less critical events. I wouldn't call integration easy but support was on the ball to get us going. Review collected by and hosted on G2.com.

The setup was a bit challenging and we did have to work with support. But the amount of customiztion they give you is great. Review collected by and hosted on G2.com.

The base integrations are more than enough to get an effective user-based alert system in place. The automatic escalations are great for ensuring no alert is missed. Review collected by and hosted on G2.com.

The automatic schedule rotation was more convoluted than I would have liked to set up and configure. I think some streamlined documentation and some pre-configured templates would aid in first time setup Review collected by and hosted on G2.com.

AlertOps is a powerful and comprehensive on-call monitoring and alerting platform that can help MSPs improve their incident management and response. It has many features and benefits, such as integration, customization, usability, and reliability. . AlertOps has provided us with several benefits, such as improved oncall management, reduced alert fatigue, faster incident response, and better visibility and accountability. Review collected by and hosted on G2.com.

Learning curve: We had to spend some time to understand the concepts, and workflows of AlertOps to configure the settings and integrations properly with their guidance. Review collected by and hosted on G2.com.

AlertOps allows us the freedom to receive alerts how and when we want them. Their support team is top notch as well, big shoutout to Lex and Ash! Review collected by and hosted on G2.com.

My only complaint would be having to do multiple schedules for our different shifts, but that would just be a nitpick at best. Review collected by and hosted on G2.com.