It is easy to configure

Multiple team setup

Can route calls through a team instead of an individual

Customer Support is easy to get ahold of and work with

It is easy to integrate with all of our systems

Used daily for server monitoring

Support Team helped us with the setup of the system making it easy to implement Review collected by and hosted on G2.com.

The phone app could use some improvements to make it easy to see who is on call for each team Review collected by and hosted on G2.com.

From start to finish, we worked with a great team that was there to help us through our transition. Top-notch customer support! The tool will be a success for our team. It's easy to use and gives us more insight. It was super easy to set up with the help of the AlertOps team! The integration with our tools was simple. Our management team uses this daily and hopes to get our engineers up to speed so that they can use the functionality! Review collected by and hosted on G2.com.

Nothing at the moment. We are using it daily so time will tell, but we are happy right now with the product! Review collected by and hosted on G2.com.

Onboarding is good.

Customer support and response time is good.

Readly available to jump on teams meeting to look into issue and find out root cause.

Product fuctionality is simple.

Report & Analysis are good

Easy to Migrate from other product. Review collected by and hosted on G2.com.

Can have more fuctionality in product like identifying alerts based on customer name.

Scheduled reporting Review collected by and hosted on G2.com.

Once AlertOps is configured the way you want it, it requires very little maintenance. It just works! If you do need make a change, most changes are easy to do on your own, but if you need help the support team will guide you. Review collected by and hosted on G2.com.

Some changes, particularly those related to API integrations are a little difficult to make without assistance from support. That's not unusual though - any system that does API integration requires some knowledge and experience to work with. Review collected by and hosted on G2.com.

Almost instant alerts delivered to our service board as well as our team, for the fastest response time, has helped us deliver quality service to our clients. Any time our client has an outage we are able to respond and triage the situation quickly. The mobile client for our team is easy to use outside of business hours, as well as when we are away from our desks.

The ability to also, quickly make changes in Alert Ops to our on call team is a great feature, and works seamlessly. Review collected by and hosted on G2.com.

The only issue I've seen is with our ticketing system, we may be working on the issue, and our team still gets the "down" alert. This seems to be a bug between the two systems, but definitely not a deal breaker! Review collected by and hosted on G2.com.

I come from many years of PagerDuty and OpsGenie (over a decade) and have found AlertOps to be the same or better -- but at a better price. And working with Kam and the team has resulted in a far more efficient workflow than I have ever been able to put together in the past. We were able to integrate with Autotask in new and novel ways and really have a process that works great for our company. Review collected by and hosted on G2.com.

I mean... I wish it didn't always have to be Orange. But other than that, nothing comes to mind! Review collected by and hosted on G2.com.

When we switched to AlertOps from our previous solution, we got much better integrations with our core applications. In addition, it allows us to be more granular in how we handle alerts and escalations when needed. The support team was really easy to work with during our onboarding. Our account manager has stayed in contact with us to see how things were going and to offer additional assistance when we did. Review collected by and hosted on G2.com.

We haven't come across any real issues so far in our deployment. Review collected by and hosted on G2.com.

AlertOps is a great tool for handling IT issues. It helps teams respond quickly when something goes wrong. It connects well with other tools, so you won't miss any alerts. You can set it up to match your team's needs, making it easier to fix problems fast. The interface is easy to use, and it helps team members work together better. Overall, AlertOps is a solid choice for improving how your team handles incidents. Review collected by and hosted on G2.com.

One thing that did upset me is when they changed the UI completely, which in my opinion was a downgrade over the previous UI. Review collected by and hosted on G2.com.

With AlertOps you can manage scheduling, ticket assignment, notfications, and logging/auditing all within one tool. It's really helped us manage our after hours on-call support delivery. It was easy to set up and the phone app is simple and intuitive. Review collected by and hosted on G2.com.

There's nothing we dislike about it. AlertOps does exactly what we need it to do with consitency and clarity. Review collected by and hosted on G2.com.

Very flexible tool (it's not "simple" to set up integration, nor it is "easy" to do this, but the tool is very flexible).

Though, it is easy to setup for a simple tasks like "email integration" when you communicate only "one way", from Autotask to AlertOps.

We're just about to go live with it, so don't have much of an experience with actually using it, but pilot testing went very well. Kudos to the implementation team, you've done a fantastic job.

One thing I wish I've requested from the very beginning when started work on implementing - the sessions with the vendor should be at least 1 hr long (30 minutes ones are not very efficient) Review collected by and hosted on G2.com.

Somewhat complicated setup of integration with Autotask (it isn't as transparent as I wish it to be), but the support team worked great and we've got all the complications sorted out. Review collected by and hosted on G2.com.