# AlertOps Reviews **Vendor:** AlertOps **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 153 ## About AlertOps AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter. ## AlertOps Pros & Cons **What users like:** - Users commend the **flexibility and efficiency** of AlertOps' alert management, streamlining notifications and ensuring prompt responses. (8 reviews) - Users value the **accessible and responsive customer support** of AlertOps, enhancing their overall experience and satisfaction. (7 reviews) - Users highlight the **exceptional customer support** of AlertOps, praising their responsiveness and helpfulness in every interaction. (6 reviews) - Users find the **easy setup** of AlertOps facilitated by excellent support enhances their overall experience. (6 reviews) - Users value the **effective team collaboration** in AlertOps, citing responsive support and smooth alert management processes. (6 reviews) - Users value the **easy configuration and real-time alerts** of AlertOps, enhancing responsiveness and ticket management. (5 reviews) - Users find the **ease of use** of AlertOps remarkable, appreciating its simplicity in configuration and integration. (5 reviews) - Solutions Satisfaction (5 reviews) - Users value the **easy integrations** of AlertOps, enhancing their incident management and overall team efficiency. (3 reviews) - On-Call Services (3 reviews) **What users dislike:** - Users face **scheduling issues** that can complicate setup and management, impacting overall team coordination. (4 reviews) - Users find the **complex UI** challenging, impacting ease of use despite thorough documentation and responsive support. (2 reviews) - Users find the **interface a bit complex** , which can hinder their overall usage experience with AlertOps. (1 reviews) - Users report occasional **delays** in the webcal feed to Outlook Calendar, impacting scheduling efficiency. (1 reviews) - Users find the **distracting design** of AlertOps to be clunky and in need of improvement. (1 reviews) - Feature Issues (1 reviews) - Insufficient Information (1 reviews) - Users find the **integration difficulty** with AlertOps challenging due to poor UX and limited filtering options. (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ## AlertOps Reviews ### 1. Reliable for Outages and After-Hours Emergencies **Rating:** 4.5/5.0 stars **Reviewed by:** Brigite M. | tech 3, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about AlertOps?** We use it for systems going down and after-hours emergencies, and it works well for us. **What do you dislike about AlertOps?** We get lots of spam calls that end up creating tickets. We then have to report those numbers so they can be blocked. **What problems is AlertOps solving and how is that benefiting you?** Getting alerts in real time for technicians or dispatchers. ### 2. Simplify on-call notifications with AlertOps **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | VP of Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about AlertOps?** The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. **What do you dislike about AlertOps?** It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help **What problems is AlertOps solving and how is that benefiting you?** We were using a different product and needed to upgrade due to the number of alerts we were receiving. The competitor's next level subscription was very expensive compared to AlertOps, and offered less flexibility with schedules. The direct integration with ConnectWise was a big plus for us. Getting things configured was a little time-consuming, but now that it is configured, using it is very simple. ### 3. Have had nothing but great experiences with AlertOps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about AlertOps?** Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a breeze. The reports made it very clear if someone wasn't meeting expectations of their on call time. Also, how versitile is it. You can use this with just a standable phone system, or integrate it directly into your ticket system. **What do you dislike about AlertOps?** Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end a negitive result with the team. **What problems is AlertOps solving and how is that benefiting you?** AlertOp's was set up tied into our ticket system, so when a particular system notification hit our IT Inbox, AlertOps would send out alert notification to everyone that needed them. It was used for live routing for our after calls. And we also used it as an off platform backup notification voicemail that alerted our cyber team that a cyber event was going on and we couldn't trust the internal phone system, or teams platforms. ### 4. AlertOps has been a great solution to our On-Call alarm management and routing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about AlertOps?** The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have eliminated the wrong person being notified and have made the alert management process mush smoother than in the past. **What do you dislike about AlertOps?** A minor negative is the scheduling feature, it could be better for our specific application. It does everything it needs to do, but requires a few extra steps to accomplish our specific need. Overall effective and would likely be preferred for most standard use cases. **What problems is AlertOps solving and how is that benefiting you?** We have had numerous problems with answering services through the years. We have had consistent problems with them relaying messages in a timely manner, as well as getting a hold of the correct person. Live call routing has eliminated this problem, and the on-call technicians really like being able to actually speak to the person that is calling in. We have found that a lot of information was not relayed when using a traditional answering service, our technicians are very happy with AlertOps. ### 5. Wonderful assistance a service **Rating:** 5.0/5.0 stars **Reviewed by:** dturge T. | Major Incident Manager / Problem Management process Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about AlertOps?** The expert in charge of the account of the company I work for has given an outstanding assistance in setting up Escalation policies, workflows and overall explanation of how the system works. He has knowledge above and beyond and has a natural talent to translate it and make clear for new users. The number of features offered is wonderful and the ease of use of the system is great. The assistance group for questions on the website of AlertOps, answered quickly and resolved the issue as quickly as it was reported, the follow up service was amazing and personalized. **What do you dislike about AlertOps?** So far I have only experienced upside to using AlertOps in my daily work routine. **What problems is AlertOps solving and how is that benefiting you?** AlertOps solves the quickness responses for alerting the support groups required during major incidents ### 6. Excellent Tool with an Excellent team! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about AlertOps?** We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its affordable, there team is incredibly helpful and patient in the set up process and implementation, and since getting things fully set up and running we have had 0 issues! Can't recommend them enough! Excellent Deployment experience. **What do you dislike about AlertOps?** We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar...but I Suspect that's probably a Microsoft issue. **What problems is AlertOps solving and how is that benefiting you?** We had the hardest time finding a reliable tool that would manage round-robin scheduling, allow the user's to make adjustments to their OOO time, and then feed that schedule back to an outlook calendar for the team. AlertOps solved all of those issues for us! ### 7. Excellent!! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about AlertOps?** This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now **What do you dislike about AlertOps?** I have not found 1 single dislike with AlertOps They have been with us the whole was as we onboarded **What problems is AlertOps solving and how is that benefiting you?** Our scheduling of engineers for after hours support It has been a challenge in the past but it is so much better now (not a challenge with AlertOps, with previous vendor) ### 8. AlertOps is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe S. | Director of Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about AlertOps?** We needed a system to send alerts from Meraki, Auvik, UpTime Robot, and generic email notifications to ConnectWise Manage as tickets. AlertOps was the only system that could handle this and I've been very satisfied with their platform and support. They helped us with the setup and even came up with a solution for a special need of ours. Highly recommended. **What do you dislike about AlertOps?** There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is very responsive and helpful. **What problems is AlertOps solving and how is that benefiting you?** We needed to get alerts from many different systems into ConnectWise Manage as tickets. AlertOps was the only product that had integrations to all of the systems we are using. ### 9. Does Exactly What is Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Erc H. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about AlertOps?** It is easy to configure Multiple team setup Can route calls through a team instead of an individual Customer Support is easy to get ahold of and work with It is easy to integrate with all of our systems Used daily for server monitoring Support Team helped us with the setup of the system making it easy to implement **What do you dislike about AlertOps?** The phone app could use some improvements to make it easy to see who is on call for each team **What problems is AlertOps solving and how is that benefiting you?** Alertops makes it so I don't have to constantly change the person on call because it handles it for me. Allows me to see who is actually doing the on-call work and who is not handling the on-call work. Allows us to route calls through an entire team instead of a single person. ### 10. Great product and great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Director of Managed Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about AlertOps?** From start to finish, we worked with a great team that was there to help us through our transition. Top-notch customer support! The tool will be a success for our team. It's easy to use and gives us more insight. It was super easy to set up with the help of the AlertOps team! The integration with our tools was simple. Our management team uses this daily and hopes to get our engineers up to speed so that they can use the functionality! **What do you dislike about AlertOps?** Nothing at the moment. We are using it daily so time will tell, but we are happy right now with the product! **What problems is AlertOps solving and how is that benefiting you?** It is giving us to build out our oncall rotation easily and supply us with great data to track. ### 11. Experience with AlertOps a new customer **Rating:** 4.5/5.0 stars **Reviewed by:** Munir P. | VP - Network & Security Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about AlertOps?** Onboarding is good. Customer support and response time is good. Readly available to jump on teams meeting to look into issue and find out root cause. Product fuctionality is simple. Report & Analysis are good Easy to Migrate from other product. **What do you dislike about AlertOps?** Can have more fuctionality in product like identifying alerts based on customer name. Scheduled reporting **What problems is AlertOps solving and how is that benefiting you?** It is solving the scheduling of teams on different time zone and auto rotation of the technician on on-call schedule. Easy to fine tune the escalation policy. Less noise on notifiying everyone at the same time and randomness, which I faced on previous tool. AlertOps app is helpful to assign ticket to another tech in group easily. ### 12. AlertOps has improved the efficiency of our after hours outage response **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about AlertOps?** Once AlertOps is configured the way you want it, it requires very little maintenance. It just works! If you do need make a change, most changes are easy to do on your own, but if you need help the support team will guide you. **What do you dislike about AlertOps?** Some changes, particularly those related to API integrations are a little difficult to make without assistance from support. That's not unusual though - any system that does API integration requires some knowledge and experience to work with. **What problems is AlertOps solving and how is that benefiting you?** We monitor multiple systems for numerous clients for uptime availability. Instead of having to manage multiple alert feeds and notification paths, we route these alerts into AlertOps where we can pre-define wait periods to allow for self-healing before it begins notifying our on-call staff. We're able to preset the on-call rotation so we don't even have to update that very often. Doing this has reduced the amount of false alarms that go to our on-call team and allowed us to respond to actual outages more quickly. It has reduced staff burnout and overtime costs. ### 13. Alert Ops Keeps Our Response Times Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda G. | Help Desk Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about AlertOps?** Almost instant alerts delivered to our service board as well as our team, for the fastest response time, has helped us deliver quality service to our clients. Any time our client has an outage we are able to respond and triage the situation quickly. The mobile client for our team is easy to use outside of business hours, as well as when we are away from our desks. The ability to also, quickly make changes in Alert Ops to our on call team is a great feature, and works seamlessly. **What do you dislike about AlertOps?** The only issue I've seen is with our ticketing system, we may be working on the issue, and our team still gets the "down" alert. This seems to be a bug between the two systems, but definitely not a deal breaker! **What problems is AlertOps solving and how is that benefiting you?** Keeps our SLA's on target for down devices and services ### 14. No regrets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about AlertOps?** I come from many years of PagerDuty and OpsGenie (over a decade) and have found AlertOps to be the same or better -- but at a better price. And working with Kam and the team has resulted in a far more efficient workflow than I have ever been able to put together in the past. We were able to integrate with Autotask in new and novel ways and really have a process that works great for our company. **What do you dislike about AlertOps?** I mean... I wish it didn't always have to be Orange. But other than that, nothing comes to mind! **What problems is AlertOps solving and how is that benefiting you?** We use AlertOps combined with an incoming phone number to manage our after hours dispatching. Calls come in, recordings become tickets, and tickets become AlertOps alerts -- with links directly back to the ticket! Everything the afterhours tech needs to work the alert and close the ticket. ### 15. Improved out on-call process significantlt **Rating:** 4.5/5.0 stars **Reviewed by:** Rick R. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about AlertOps?** When we switched to AlertOps from our previous solution, we got much better integrations with our core applications. In addition, it allows us to be more granular in how we handle alerts and escalations when needed. The support team was really easy to work with during our onboarding. Our account manager has stayed in contact with us to see how things were going and to offer additional assistance when we did. **What do you dislike about AlertOps?** We haven't come across any real issues so far in our deployment. **What problems is AlertOps solving and how is that benefiting you?** AlertOps improved our level of integration with our core tools. ### 16. Review of Alert Ops while using it On-Call **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter P. | Product Delivery Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about AlertOps?** AlertOps is a great tool for handling IT issues. It helps teams respond quickly when something goes wrong. It connects well with other tools, so you won't miss any alerts. You can set it up to match your team's needs, making it easier to fix problems fast. The interface is easy to use, and it helps team members work together better. Overall, AlertOps is a solid choice for improving how your team handles incidents. **What do you dislike about AlertOps?** One thing that did upset me is when they changed the UI completely, which in my opinion was a downgrade over the previous UI. **What problems is AlertOps solving and how is that benefiting you?** AlertOps tied into our internal API that alerted us when one of our products was down for a customer. ### 17. Valuable addition to our service level delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Austin G. | Senior Director, Managed Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about AlertOps?** With AlertOps you can manage scheduling, ticket assignment, notfications, and logging/auditing all within one tool. It's really helped us manage our after hours on-call support delivery. It was easy to set up and the phone app is simple and intuitive. **What do you dislike about AlertOps?** There's nothing we dislike about it. AlertOps does exactly what we need it to do with consitency and clarity. **What problems is AlertOps solving and how is that benefiting you?** On-call ticket support was challenging, and we had no reliable means of after hours notifications or logging. AlertOps enabled us to do all of that, alongside the ability to audit the process. After hours support is critical to our service delivery and AlertOps has made a significant, immediate improvement for us. ### 18. Very flexible tool. Great customer support. A bit complicated integration (but nothing critical) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about AlertOps?** Very flexible tool (it's not "simple" to set up integration, nor it is "easy" to do this, but the tool is very flexible). Though, it is easy to setup for a simple tasks like "email integration" when you communicate only "one way", from Autotask to AlertOps. We're just about to go live with it, so don't have much of an experience with actually using it, but pilot testing went very well. Kudos to the implementation team, you've done a fantastic job. One thing I wish I've requested from the very beginning when started work on implementing - the sessions with the vendor should be at least 1 hr long (30 minutes ones are not very efficient) **What do you dislike about AlertOps?** Somewhat complicated setup of integration with Autotask (it isn't as transparent as I wish it to be), but the support team worked great and we've got all the complications sorted out. **What problems is AlertOps solving and how is that benefiting you?** Tool covers both "ticket alerts" and "phone call routing" under one umbrella, which was important for us. It also ensures that the incoming phone call leaves a 'trace' when call routing is used (we weren't having this addressed with the standard call forwarding from our VoIP provider directly to the on-call tech' phone). ### 19. Great for oncall **Rating:** 5.0/5.0 stars **Reviewed by:** Murdoc B. | IT Engineer 2, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about AlertOps?** You can set customized ring tones for the alerts, and easily assign resources and close out the alerts. We use this for all of our on-call engineers. **What do you dislike about AlertOps?** There are sometimes menu issues and selected alerts are not shown in the "my alerts" section. Refreshing, or going into all alerts seems to have the alert show up though. **What problems is AlertOps solving and how is that benefiting you?** We previously had about 7 systems that we needed to check for outages, and incidents. We have consolidated all of those sources into one spot on a cell phone. ### 20. Excellent Overall Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2024 **What do you like best about AlertOps?** My experience to date with AlertOps has been nothing but positive. The ease of use and functionality of the platform is significantly superior to the solution we previously used. A new solution can be dauting to fully understand but the support provided to bring us up to speed has been excellent to date. Considering the additional functionality now available to us over our previous solution, the detailed documentation is well appreciated but it was hardly required at all to stand up a basic solution. Integration to ConnectWise Manage was straightforward and only required minimal fine tuning. **What do you dislike about AlertOps?** Not so much a downside but the platform provides a significantly increased leve; of functionality that will require a significant amount of research to fully leverage. **What problems is AlertOps solving and how is that benefiting you?** A simple to use, relaible alerting function ### 21. Good program but needs improvement on filtering **Rating:** 4.0/5.0 stars **Reviewed by:** Luis C. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about AlertOps?** It works well, we haven't had any issues from the system itself. If you can get it to route properly it will be consistent. Customer Support has good response time. Overall a good program that just requires more updates. **What do you dislike about AlertOps?** The filtering for the alerting isn't great and needs more work and improvement rather than having to recreate work for no reason. Especially since pricing can restrict how many filters you utilize. This restricts implementation and makes it more difficult to do the integration as well. **What problems is AlertOps solving and how is that benefiting you?** It resolves our issue with handling our on-call alerting and routing. ### 22. This application made responding to tickets easier **Rating:** 5.0/5.0 stars **Reviewed by:** Lom Y. | Desktop Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about AlertOps?** The application on the phone is quick and accurate. It makes it so easy to address tickets in real time. I get the alerts the moment they're sent in which reduces the amount of delay the customers experience. There's also a dashboard for me to keep track of tickets I haven't addressed so I don't miss one. **What do you dislike about AlertOps?** I wish their messages captured more information from the ticket. **What problems is AlertOps solving and how is that benefiting you?** It supports with responding to tickets at a faster speed and eliminates chances of missing tickets. ### 23. Set it and forget it! **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about AlertOps?** The recurring schedule and escalations. I haven't had to edit that in a very long time. It's also very, very, very easy to set yourself as OOO during your on-call schedule and have someone cover. One of the simplest and easy to use tools we have used. We use this with ConnectWise and it's nice to have it integrate pretty easily with who is assigned the alert, etc. **What do you dislike about AlertOps?** It's not that big of a gripe, because we were able to figure it out, but the escalation settings can be a little confusing. I think this is because our unique escalation and the requirement to notify the "managers" "forever". **What problems is AlertOps solving and how is that benefiting you?** We use AlertOps for On-Call Scheduling. Both for after hours calls and terminations. ### 24. Alert ops review for alerting system by oncalls **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about AlertOps?** We have a roaster system for working shifts. It is useful for us to notify who are on call and make it convenient that we donot miss on high priority issues. **What do you dislike about AlertOps?** Sometimes I have observed that, the alerting call does not accepts the notified annotations (numbers on mobile keypad). We need to press them multiple times to accept the assignment. **What problems is AlertOps solving and how is that benefiting you?** We have a roaster system of responding to alerts. We are using this to react to high use case issues. The oncall person gets notified for the same, which helps him he/she does not miss on any issues. It also summarizes the type of issue which we are facing, which help us understand its priority on call itself. ### 25. Do on-call/standby the right way **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about AlertOps?** Everything is streamlined and it adds in so much automation. If you're stuck doing things manually to manage your call rotation this is what you need. Support is great as well. We've found it's reduced false positives/less critical events. I wouldn't call integration easy but support was on the ball to get us going. **What do you dislike about AlertOps?** The setup was a bit challenging and we did have to work with support. But the amount of customiztion they give you is great. **What problems is AlertOps solving and how is that benefiting you?** Scheduling regarding standby support. Providing a consistent experience for both users and our engineers. ### 26. A robust system for emergency contact **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan H. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about AlertOps?** The base integrations are more than enough to get an effective user-based alert system in place. The automatic escalations are great for ensuring no alert is missed. **What do you dislike about AlertOps?** The automatic schedule rotation was more convoluted than I would have liked to set up and configure. I think some streamlined documentation and some pre-configured templates would aid in first time setup **What problems is AlertOps solving and how is that benefiting you?** On-Call alerting and after hours emergency escalation. ### 27. Robust & Versatile Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Moemoe L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about AlertOps?** AlertOps is a powerful and comprehensive on-call monitoring and alerting platform that can help MSPs improve their incident management and response. It has many features and benefits, such as integration, customization, usability, and reliability. . AlertOps has provided us with several benefits, such as improved oncall management, reduced alert fatigue, faster incident response, and better visibility and accountability. **What do you dislike about AlertOps?** Learning curve: We had to spend some time to understand the concepts, and workflows of AlertOps to configure the settings and integrations properly with their guidance. **What problems is AlertOps solving and how is that benefiting you?** AlertOps has provided us with several benefits, such as improved oncall management, reduced alert fatigue, faster incident response, and better visibility and accountability. ### 28. Great app, even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Cory W. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about AlertOps?** AlertOps allows us the freedom to receive alerts how and when we want them. Their support team is top notch as well, big shoutout to Lex and Ash! **What do you dislike about AlertOps?** My only complaint would be having to do multiple schedules for our different shifts, but that would just be a nitpick at best. **What problems is AlertOps solving and how is that benefiting you?** After hours alerts for our on-call team. ### 29. AlertOps: An Exceptional and High-Quality Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Christophe P. | Directeur des Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about AlertOps?** The automated Incident Management : Streamlines incident detection and response with automated workflows. On-Call Scheduling : Flexible and customizable on-call schedules to ensure 24/7 coverage. **What do you dislike about AlertOps?** The menu are a big confusing at first look but are very easy to use when you learn to use it. **What problems is AlertOps solving and how is that benefiting you?** The On-Call Scheduling is amazing. It solve all the headache we had before ! ### 30. Great Service Provided by AlertOPS Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Thai P. | DIrector, Reactive Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about AlertOps?** I like how professional and courteous the team is all around. From the techs to the sales team. Everyone has been helpful and accomdating. The tool is also relatively easy to use The Support team helps with integrations which is a great service. **What do you dislike about AlertOps?** Nothing as of yet. We have it rolled out in a few regions and currently in the process of getting it rolled out to all of compass **What problems is AlertOps solving and how is that benefiting you?** Our After Hours support in the graveyard shift is the primary service we're using alertops for. However as we get to know the app better, we may use many of it's other services. The best is the CW Integration. ### 31. Alert Ops was really easy to use and very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron L. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about AlertOps?** How user friendly it was and offered a lot with custom alerts. **What do you dislike about AlertOps?** Getting woken up late at night, also if I assign myself an alert and another pops through with the same messaged it should not alert me merge into the assigned alert. **What problems is AlertOps solving and how is that benefiting you?** We get alerted if hospital scripts are broken and we are able to go out there and fix them. We also get alerted if there downloads are failing so we are able to go out to the site and fix the downloads so everything is running smoothly. ### 32. Great solution for on-call employees **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron M. | PC Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about AlertOps?** AlertOps has been a great solution for our on-call rotation, and has resulted in very happy customers due to the hasty response we give them. **What do you dislike about AlertOps?** The user interface is a little clunky and could be improved. **What problems is AlertOps solving and how is that benefiting you?** On-call alerting for after hours support ### 33. Capable with some rough edges **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about AlertOps?** It's fairly straightforward to setup (and easy to get the basics done). **What do you dislike about AlertOps?** The UX is a little rough, and some features are not well explained. For instance, when creating a new integration, the source field will change the name of the endpoint URI (and it doesn't warn you or provide any tooltips to explain the changes you're making). **What problems is AlertOps solving and how is that benefiting you?** Gives us a central source to accept and filter alert messages. ### 34. AlertOps is the best system in alerting! **Rating:** 5.0/5.0 stars **Reviewed by:** Piom G. | IT ADVANCED SUPPORT ENGINEER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about AlertOps?** This helps our business greatly with up to date alerts to monitor our system. Has saved us countless times to respond to P1 tickets. **What do you dislike about AlertOps?** Nothing, this system is very inituative and easy to use. **What problems is AlertOps solving and how is that benefiting you?** It is keeping an eye on our equipment when we can't always do 24/7. ### 35. Simpe tool, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Damian S. | Chief Technology Offices, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about AlertOps?** It's not crowded with features that are not related to Cloud Operations workflows. It's priced very fairly too. **What do you dislike about AlertOps?** I have not run across something I dislike yet. **What problems is AlertOps solving and how is that benefiting you?** Cloud Ops ticket creation Incident Escalation Cloud Ops workload management ### 36. Director **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about AlertOps?** The flexibility of how one can receive alerts **What do you dislike about AlertOps?** Sometimes the interface is a bit complex. **What problems is AlertOps solving and how is that benefiting you?** Notification of Critical incidents ### 37. Useful to keep track of important events **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about AlertOps?** Accurate and timely notifications of important events. Allows me to pass through important information. We use this to assist with on-call work. **What do you dislike about AlertOps?** Can sometimes be spammy when many notifications happen at the same time. **What problems is AlertOps solving and how is that benefiting you?** We primarily use it for on-call and allowing us to better keep track of events. Also useful to notify us of an outage during all hours. ### 38. AlertOps is an easy to use and configure application for our on-call needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about AlertOps?** This has ultimately been a set it and forget it application. We did the initial setup with the AlertOps engineers and any issues we had were promptly resolved. We haven't had any issues since we implemented it at our company. Lastly, it's very easy to make any adjusted to the on-call schedule **What do you dislike about AlertOps?** We've had zero issues using AlertOps so far. **What problems is AlertOps solving and how is that benefiting you?** We use AlertOps to handle our On-Call notification system. They email and send push notifications directly to our technician's phones, follow an escalation hierarchy, and easily integrate with our ConnectWise ### 39. Flexible and Customizable with a variety of notification options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about AlertOps?** The flexibility for users to choose the type of alert (email,sms, phone calls, push) and stack them in order of priority. **What do you dislike about AlertOps?** If you need to troubleshoot the app and enroll for the beta version it takes at least a day for the phone to download the beta app. **What problems is AlertOps solving and how is that benefiting you?** Its solving the need for a user to monitor a phone voice mailbox after hours for user issues. ### 40. Great app! Has everything you need for a modern engineering team with a maintenance portfolio **Rating:** 4.5/5.0 stars **Reviewed by:** Ben S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about AlertOps?** The integrations are really flexible and are connected to all the services we need. It's also really flexible in setting up shifts for different tiers of support. We use it everyday and it's been really good at getting notifications to the right people rather than having to distract the whole team. The support team are also incredibly helpful, and provide really quick support, they are also a super friendly bunch of people. **What do you dislike about AlertOps?** The UI can be a bit confusing from time to time, but the links to the docs are helpful and the support team are always on hand! **What problems is AlertOps solving and how is that benefiting you?** It helps facilitate our product support process and how our engineering team interacts with our support teams. We have also set up alerts for any warnings or failures for the critical paths of our system. This allows us to be incredibly responsive and catch things before they affect our customers. ### 41. AlertOps goes above and beyond. Adding integrations is simple. Ensures alerts dont get ignored. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Sr. Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about AlertOps?** Ease of use, tons of ways to integrate, support **What do you dislike about AlertOps?** I didn't find out about them sooner. would have implemented sooner **What problems is AlertOps solving and how is that benefiting you?** Ensures our alerts get resolved and not ignored ### 42. Perfect service **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel D. | ISP, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about AlertOps?** The best service alert, the best Support. **What do you dislike about AlertOps?** Anything, I was able to solve all the problems that I had with other suppliers **What problems is AlertOps solving and how is that benefiting you?** Calling all superiors when they have network problems ### 43. The perfect tool **Rating:** 5.0/5.0 stars **Reviewed by:** Davide G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about AlertOps?** The ease of use and the amount of pre-configured integration. we were able to on-board the tool withint 1-2 working days and it really semplified the management of our alarms by aggregating everything in one single dashboard. **What do you dislike about AlertOps?** It could help a more detailed analytics dashboard. **What problems is AlertOps solving and how is that benefiting you?** it aggregate every monitoring tool alarms in one single pane of glass. ### 44. Better than Pager Duty **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about AlertOps?** The team is responsive and helps get you setup quickly. Does exactly what we needed **What do you dislike about AlertOps?** the one thing about alert ops is the pricing could be a bit better. **What problems is AlertOps solving and how is that benefiting you?** alert ops helps us to receive alerts after hours in case of an emergency ### 45. AlertOps is easy to use and responsive for support. **Rating:** 5.0/5.0 stars **Reviewed by:** Pat F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about AlertOps?** The console is intuitive and simple to use, and was easy to set up. When we have had issues with more complex workflows their team has been quick to get the right people involved to help. Our account rep, Vaishali, is always fast to respond to requests and to get things done. **What do you dislike about AlertOps?** If I had one request, it would be to allow us to have unlicensed accounts for users who simply manage on-call schedules without being part of them. That's more of a feature request than a 'dislike' because I don't have any of those. **What problems is AlertOps solving and how is that benefiting you?** We have three different on-call teams using AlertOps, both for immediate-answer and for voicemail response to incidents. We have had no failures and the alerts are simple enough for anyone to figure out - even at 3am. ### 46. Solid alternative to PagerDuty, OpsGenie etc **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about AlertOps?** Flexible alerting system, allows us to schedule oncall in the platform and assign users to alerts. Easy to use mobile app for alerting when oncall. Simple escalation path for when alerts are not responded to right away. It's a fairly new platform so there are some rough edges, but the dev team is very responsive. **What do you dislike about AlertOps?** It's a fairly new platform so there are some rough edges. **What problems is AlertOps solving and how is that benefiting you?** Daily alerts coming into support desk needed extra eyes if they weren't responded to within a specific timeframe. AlertOps allows for 2nd and 3rd tier escalation. ### 47. Very fast and intuitive to get a solution up and running quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan R. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about AlertOps?** Alert integrations make it quick and easy to set up paging solutions for critical incidents. **What do you dislike about AlertOps?** Alert Email customization could be a little easier. **What problems is AlertOps solving and how is that benefiting you?** AlertOps allows us to quickly notify relevant personnel for mission critical incidents and events. It's ease of use allowed us to quicly integrate the app and bring our support teams up to speed internally. ### 48. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about AlertOps?** Schedules are easy to adjust. It integrates well with ConnectWise. **What do you dislike about AlertOps?** It is somewhat difficutl to adjust schedules once an employee has been terminated. I wish there was an easier way to remove a user without adjusting the entire schedule. **What problems is AlertOps solving and how is that benefiting you?** It alerts our technicians of urgent and high priority alerts and requests. ### 49. AlertOps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about AlertOps?** We moved to AlertsOps due to the intergration support it had with Connectwise. It was easy to implement and use for our afterhour/emergency support. Customer support and account managment team are also great. **What do you dislike about AlertOps?** Nothing to disklike at this time, we enjoy using AlertOps. **What problems is AlertOps solving and how is that benefiting you?** We leverage for afterhour support/oncall rotation and emergency alerts. ### 50. AlertOps used for Helpdesk Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about AlertOps?** I like AlertOps' simplicity. The platform is user-friendly and they have a repository for knowledge base articles that would help you understand the platform better. **What do you dislike about AlertOps?** I have submitted this as feedback already, but I'd like the call recording feature to be added. This is for us in the leadership team, audit the calls for improvement purposes. **What problems is AlertOps solving and how is that benefiting you?** It solves our one big problem about alerting by having a centralized hotline number that our vendors and internal key stakeholders can call. We don't need to issue separate mobile devices and numbers for corporate use, that also eliminates sharing multiple phone numbers with our vendors and users. ## AlertOps Discussions - [How can I get ongoing support](https://www.g2.com/discussions/how-can-i-get-ongoing-support) - 1 comment, 1 upvote - [Do you offer Startup or Non-profit pricing or price-matching?](https://www.g2.com/discussions/startup-and-nonprofit-pricing) - 1 comment, 1 upvote - [How many seats do I need?](https://www.g2.com/discussions/user-management) - 1 comment, 1 upvote - [Is there a limit to how many integrations I can have?](https://www.g2.com/discussions/integrations-b80569b1-05b9-46fd-a43e-2e69eb3a6f7b) - 1 comment, 1 upvote - [What are your payment options?](https://www.g2.com/discussions/payment-methods-51d1956b-2e4d-45d2-bd44-e18d434f55fc) - 1 comment, 1 upvote - [View AlertOps pricing details and edition comparison](https://www.g2.com/products/alertops/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+11%3A04%3A37+-0500&secure%5Bsession_id%5D=45c07f7f-4fce-4a88-8816-232015ef4f88&secure%5Btoken%5D=bd9aa3dd5b7446e29a4c1ec31f21d876fbece684bded3574dea2ecf3481c8e49&format=llm_user) ## AlertOps Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top AlertOps Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (927 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (739 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.3/5.0 (52 reviews)