[ AlertMedia Reviews ](https://www.g2.com/products/alertmedia/reviews) [ AlertMedia Reviews ](https://www.g2.com/products/alertmedia/reviews) # AlertMedia Features ##### ## Functionality (8) Monitoring - Deep Web Monitors select keywords on the deep web, which are non-indexed parts of the internet not available on the surface web. Monitoring - Dark Web Monitors select keywords on the dark areas of the web, which are only accessible via Tor and I2P, such as illicit marketplaces and dark forums. Analysis Provides context around identified information, including historical threat data, threat location data from geotags or inferred data, threat actors names, relationships, URLs, and other relevant information to conduct further investigations. Ticketing Integrates into ticketing or CRM platforms via API integrations. Simple Search Search through real-time and historical data without using technical query language. Leak Source Provides additional context and analysis to help identify the source of leaked information. Centralized Dashboard Offers a centralized dashboard to monitor, collect, process, alert, analyse and search through data flagged by the software. Real-Time Alerts Enables real-time alerts and reporting through push notifications in a mobile app, email, or sms alerts. Show More ##### ## Monitoring & Listening (13) Social Measurement Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. Influencer Identification Identifies who is talking about your brand along with their influence over social communities. Brand Monitoring Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. Keyword Tracking Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked. Trend Analysis Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. Competitor Analysis Allows users to monitor conversations about competitors and measure performance against them. Social Media Monitoring Track activity on sites such as Facebook, Twitter, Instagram, etc. Competitor Monitoring Track activity of your competitors Hashtag Tracking Track the usage of certain hashtags Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Activity Tracking Track and document all activities across devices, networks, and other systems Influencer Tracking Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Impact Measurement Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. Show More ##### ## Data Management & Analysis (4) Sentiment Analysis Determines whether mentions of your brand are positive, negative or neutral. Social Reporting Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. Alerts and Notifications Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. Advanced Data Filtering Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data. Show More ##### ## Platform (3) Reporting and Analytics Produces summative reports for threats, and creates threat trend analysis using historical data. Connections and Integrations Connects to a variety of software and hardware, including IoT devices, vehicles, and other public and private databases. Collaboration Tools Offers communication, workflow, and dashboard customizations to support collaborative response on multiple threats. Show More ##### ## Threat Monitoring (3) Threat Alerts Allows real-time rules and alerts to be triggered based on pre-set criteria. Continuous Monitoring Aggregates real-time updates and historical data from multiplate internal and external data sources to support ongoing proactive threat response. Investigation Management Provides customizable investigation workflows, data governance, and audit tracking to support threat investigation and mitigation, for both safety and legal reasons. Show More ##### ## Threat Assessment (2) Graphical and Link Analysis Allows users to visually link connections and relationships, and utlize graphs, GIS, and maps to identify trends more easily. Threat Scoring Allows threat methodology to be applied to individual threats to assess their priority. Show More ##### ## Threat Identification (4) Proactive Listening Continuously monitors various social media channels, deep and dark web, and situational signals to proactively identify potential threats. External Data Mining Compiles data from various public research databases, including OSINT, public records, and criminal and civil records. POI Profiles Enables users to create individual records for persons of interest, pulling in data from connected systems as well as user input. Threat Reporting Offers a public and/or private portal to collect tips and reports about potential threats. Show More ##### ## Emergency Management (6) Mass Alerts and Notifications Broadcasts real-time updates and alerts to internal and external individuals when an incident escalates, and allows targeted updates to users based on location. Threat Monitoring Offers risk intelligence tools to proactively monitor and assess threats as they arise. Geolocation Utilizes geolocation to track personnel, and supports geo-tagged media for field updates. Integrated Response Integrates with necessary business systems, such as IT and communications platforms, to facilitate faster alerts and responses. Crisis Communication Enables collaboration and communication between public and private partner organizations to resolve an incident. Post-Event Analysis Generates reports and insights after each event to assess response efficiency and compliance, and identify areas for improvement. Show More ##### ## Emergency Planning (3) Scenario Planning Stores emergency planning documentation and task assignments for a variety of scenarios. Automated Workflows Configures thresholds for triggering automated incident initiation responses based on user preferences. Auditing & Compliance Maintains audit trails and mandated compliance for emergency management protocols. Show More ##### ## Agentic AI - Social Media Listening Tools (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integration Addition of necessary external data, applications, tools, or features Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Additional Functionality (74) Negative Feedback Management Identify, track, and respond to negative feedback Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Audience Analytics Track and analyze various metrics such as demographics, psychographics, behavior and other insights Multi-Account Management Manage and post content across multiple social media accounts and platforms simultaneously API Application programming interface that allows for integration with other systems/databases Collaboration Tools Provides a channel for team members to share media files, communicate, and work together AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Data Import/Export Import and export data to and from software applications Data Visualization Graphical representation of data Audience Engagement Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) Content Publishing Options Facilitates online authoring and publishing of the content Content Discovery Automated identification of relevant content for future sharing and reposting Generative AI Use AI to generate content in the form of text, images, videos, etc. Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Natural Language Processing Process and analyze human language in text or audio form Optical Character Recognition Ability to recognize printed or written text within digital images or scanned documents Campaign Analytics Track and interpret campaign performance metrics Multi-Language Manage and support multiple languages Multi-Channel Data Collection Collect information from multiple sources Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Commenting/Notes Leave comments and notes on documents for others to view Approval Process Control Manage the process of evaluating documents or requests submitted for approval Content Library Centralized repository to store content and assets Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Social Promotion Market event via social media tools Real-Time Analytics Analyze and gain insights into data in real-time Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content Automated Publishing Establish rules for automatic propagation of social media posts across one or more channels Benchmarking Compare key metrics for the business against prominent players in the industry Boolean Search Capability to use a search engine via operators like AND, NOT, and OR Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Access Controls/Permissions Define levels of authorization for access to specific files or systems Reputation Management Monitor and manage customers' perceptions about a business, product, or service Social Listening Monitor social media sites for specific keywords Social Advertising Create and manage advertising campaigns on social media networks Customizable Reports Alter the layout and content of reports Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Workflow Management Create, design and manage workflows for repetitive tasks Interaction Tracking Track interaction history by documenting conversations for contacts Geolocation Determines the location of a device using GPS or an IP address Two-Way Communication Send, receive, and respond to messages Scenario Planning Develop potential scenarios to identify risks and opportunities Generative AI Use AI to generate content in the form of text, images, videos, etc. Incident Management Manage and track all disruptions and incidents SMS Messaging Send messages via SMS Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Chat/Messaging Communicate using direct chat or messages within the system Multi-Language Alerts Provide notifications in multiple languages Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Templates Sample files or documents that could be customized as needed or used as is Mobile Access Access software remotely via mobile devices Campus Notifications Campus Notifications Mobile Alerts Notifications via mobile devices User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Contact Management Manage, organize, and store contact information Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Access Controls/Permissions Define levels of authorization for access to specific files or systems Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Mass Notifications Send messages to multiple recipients at the same time Scheduling Plan availability and assign specific time slots for tasks and resources Reminders Timed notification for any upcoming task, deadline, appointment, or activity Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Real-Time Monitoring Active monitoring of systems, applications, or networks API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Push Notifications Trigger clickable pop-up messages Show More ## Top-Rated Alternatives [ ![Everbridge 360 (Critical Event Management)](https://images.g2crowd.com/uploads/product/hd_favicon/f88209bb97c2f802b9fb6d8ed731981f/everbridge-360-critical-event-management.svg "Everbridge 360 (Critical Event Management)") Everbridge 360 (Critical Event Management) 4.5/5(359) ](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) [ ![Regroup Mass 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