The VMware service manager works very well when we use it to install and manage different applications on cloud platforms making it very simple to handle IT related tasks in a much efficient manner. Review collected by and hosted on G2.com.

Vmware service manager sometimes needs to be rebooted in case the OS package installed gets corrupted or runs with less available space on the server. Review collected by and hosted on G2.com.

+ Installs Quickly and Easily

+ Clean Interface Review collected by and hosted on G2.com.

- User interface is small

- Times out without warning Review collected by and hosted on G2.com.

My company has been using VSM for a few years now. We have been able to integrate a tremendous amount of our day-to-day processes into the tool. Review collected by and hosted on G2.com.

The user interface isn’t quite the easiest to use, initially, but becomes easier in time. Review collected by and hosted on G2.com.

User friendly UI. Easy to install and maintain. Review collected by and hosted on G2.com.

Felt it takes more disk space and little too heavy on low end macbook pro. Review collected by and hosted on G2.com.

This product is organized and easy to use. Allows for secure access when working remotely. Allows staff to stay connected. Review collected by and hosted on G2.com.

Sometimes I have issues connected remotely. It likes to disconnect and takes a while to reconnect. Review collected by and hosted on G2.com.

The VMware service manager is fantastic. Review collected by and hosted on G2.com.

The VMware service is improving product. Review collected by and hosted on G2.com.

Ease of access and use, sleek design, Review collected by and hosted on G2.com.

Only the limitations that are there due to it being virtual, which cannot be attributed to the tool itself Review collected by and hosted on G2.com.

Requesting, approving, and tracking features seem really good and the ability to provision Virtual machines easily is really handy Review collected by and hosted on G2.com.

Not sure if they offer integration with other clouds like AWS. I'll need to research more on this but if it's there then it would be awesome Review collected by and hosted on G2.com.

Compared to others used like Autotask & SIM, feels to be the most usable. It gives the most options for gathering statistics compared to some others as well. Review collected by and hosted on G2.com.

It didnt have at the time I used it, a sort function to bring more filters in for say specific region on our queue. Other than that, dont really have any complaints, because our team worked well with it. Review collected by and hosted on G2.com.

Excellent product and customer service. We use it at our work. Review collected by and hosted on G2.com.

It would be nice if VMware had a live chat feature for technical support. Review collected by and hosted on G2.com.