how it can show you what tickets need to be looked at and outstanding tickets. the reports that is produced are good for managers and service desk managers Review collected by and hosted on G2.com.

service keeps crashing

confusing to use

when something is entered wrong the software does not tell you where its wrong Review collected by and hosted on G2.com.

The VMWare Service Manager is a powerful ITSM software that has very good workflow engine to control the ITSM processes/. I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change mangement etc. are easy to setup up out of the box.

It is also a cloud based application and can be easily deployed on client environment. It has options to customize the fields on the application as well. For example, if you wanted to add a new field to capture the approximate effort for a change, you can include this field to show up when you create a new change.

Most of the navigation options are shown on a panel on the left. This is typical of most ITSM applications.. They also have options to calculate and report the SLA and OLA response times and breaches. Review collected by and hosted on G2.com.

The user interface takes a little getting used to. When I first started using this, I had trouble understanding the navigations and options that were in here. Having used many other ITSM tools, I can cleary say this is one area that needs to be improved. There are several other ITSM softwares like ServiceNow that offers a lot more functionalities out of the box for project management and IT process management which are lacking in the VMware application. Review collected by and hosted on G2.com.

what I like best about VMSM is the ability to automate the processes that are needed to manage our Virtual Server environment. Review collected by and hosted on G2.com.

sometimes the product is a little slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. a little more visual indicators would be nice to see to let you know that something is going on. Review collected by and hosted on G2.com.

The functionality is great. I can now work from any location with a secure internet connection and have access to ALL of my files and programs as if I was sitting at my desk in the office. I could even connect with a tablet. It operates really well. There is no noticeable lag time. I can accomplish many more tasks with this program. Review collected by and hosted on G2.com.

When working remotely, sometimes it will disconnect from your profile randomly and you have to reconnect, which could take a while. Every time there is an update, there seems to be a complication in it implementing the update. All profiles should be the same base set-up, or there are complications in the few customized profiles. Review collected by and hosted on G2.com.

Easy of use and ability to make changes quickly Review collected by and hosted on G2.com.

Sometimes are version can be slow and crash Review collected by and hosted on G2.com.

I love the ability to use the program as a telecommuter. It gives our company to hire many agents that work from home. Without having to worry about having open office space or not enough. Review collected by and hosted on G2.com.

Sometimes it times out and freezes, but many programs do the same thing. It has been known to completely reset a desktop, however, that has rarely happened. Review collected by and hosted on G2.com.

VMware Service Manager can support various IT virtualization environments - physical servers, virtual servers or cloud-based services. It is easy to scale and replicate virtual environments across different servers, which enables quick IT response for changing software development requirements. Review collected by and hosted on G2.com.

The future development roadmap of the VMware Service Manager was unclear. The web interface is limited for IE only. Workflow engine is not very much intuitive and requires detailed knowledge of the operation you would like to perform. Review collected by and hosted on G2.com.

VMware made it easy to log into my desktop and work from anywhere. This was especially convenient when traveling between multiple office and hospital locations. All of my documents and applications were available anywhere, and everything was exactly where I left it in my files which saved a great deal of time from searching for the documents that were needed for my daily tasks. Review collected by and hosted on G2.com.

The software was moderately reliable, I experienced at least a few instances of errors each day using it which required a reboot of the computer I was using. This interrupted a few meetings and was a bit frustrating when it happened during meetings or presentations. Review collected by and hosted on G2.com.

Best software available to maintain virtual machines Review collected by and hosted on G2.com.

There is nothing much I dislike in this software Review collected by and hosted on G2.com.

Enables users to manage IT services, such as cloud-based, virtual, and physical. Provides a user-friendly way to control workflow. Review collected by and hosted on G2.com.

I haven't had any negative experiences from using this software. It has been extremely beneficial so far. Review collected by and hosted on G2.com.