The built-in logic is excellent, we build out all of our surveys using Alchemer. The logic helps with all the different scenarios we have for dealerships from product selection to management systems. Instead of building out a form for each scenario, we can have one form with all the options to display specifics based on user selection. Review collected by and hosted on G2.com.

The multi-user tier is a bit pricey, so we settle for one user. We communicate between the team when using the account so another person does not kick off the current user. The search function could be a bit better, you have to remove your search word. Otherwise, the results don't clear even though you go back to all surveys. Review collected by and hosted on G2.com.

I really appreciate the support and assistance provided by Alchemer Survey. It's something I can always rely on, which gives me confidence in using the platform to gain clarity on what our customers want. The support team's availability and reliability ensure that I have help whenever I encounter any issues, making the overall experience with Alchemer Survey positive and valuable. Review collected by and hosted on G2.com.

I find some things in Alchemer Survey to have bugs, particularly with the piping feature involving write-in responses. As I am new to the platform, these issues can be particularly challenging to navigate. Review collected by and hosted on G2.com.

It's pretty easy to use and intuitive, and offers a wide range of methodologies Review collected by and hosted on G2.com.

The support team is not always as easy to contact as I would like, and it doesnt feel very modern. It would also be great if they offered something like implicit testing. Review collected by and hosted on G2.com.

It is very intuitive, and its FAQ center clears up most of the doubts. Something I value is that you can create surveys of different levels and they provide almost instant support. Review collected by and hosted on G2.com.

That does not include an option to weight within the same platform and does not allow connecting PowerBi to a previously created survey. Review collected by and hosted on G2.com.

Alchemer as a survey platform is a lot cheaper than other options like qualtrics or Decipher Review collected by and hosted on G2.com.

Save yourself the pain of dealing with poor customer service and a poorly managed survey platform. I have worked with Alchemer now at three different organizations (across the past 8 years), and across all three companies we have discontinued our use of the Alchemer survey platform and all Alchemer services.

If you're looking for any type of advanced question types, their programming team has to get involved (unless you're excellent in writing your own code) and it always takes an extended period of time to get their help (i.e., their own team was the bottleneck to me actually getting my surveys out in real time). The platform also has a lot of bugs that they have not addressed over the last 8 years - customer service does not seem to care.

Speaking of customer service, I have genuinely never worked with a less responsive, more combative, less customer friendly customer service department in my life. Any questions I had, took weeks to get an answer, even with me following up multiple times. Their responses were always very cold, and it was clear that customers asking questions was unwanted.

The other aspect of Alchemer I will warn against is their Alchemer Digital platform (Appenintive). My organization previously used this platform 5+ years ago, and we had discontinued usage of the platform about 3-4 years ago. Unfortunately, Alchemer kept billing us, without confirmation or even a contact email that wasn't bouncing back. This means they were charging us over $20k a year for the past 3-4 years to provide 0 services, and knowing full well they did not have approval from anyone in the org (because all of the notification of billing were being sent to emails that all had bounce-backs - and our company email is on our website, so if they were ethical, they could have reached out). Dealing with customer service and leadership through this entire process has been the worst customer service experience in a professional setting I have ever had. They were disrespectful, not understanding, and push shady business practices of billing accounts, even when they don't have an active relationship or account person for them.

Overall I would really steer clear of all Aclhemer products and would consider SurveyMonkey or Centiment or Suzy or literally any other platform. Review collected by and hosted on G2.com.

Alchemer has a robust offline survey mode that is more usable than other survey platforms out there. Review collected by and hosted on G2.com.

Many of the options in Alchemer can be more streamlined, with better UX. Sometimes options and functions are hidden away in settings or other places. It might be just that I am more used to other platforms, but often I find myself thinking 'this could be a button somewhere else'. Also, one thing is I cannot rename question numbers easily. Review collected by and hosted on G2.com.

I like the power and flexibility that Alchemer provides to the users. The pricing is mid-tier as compared to Qualtrics, yet enterprise-oriented. Review collected by and hosted on G2.com.

The customer experience and employee experience functionalities are limited, and their community/online focus group module is not that strong. Review collected by and hosted on G2.com.

I appreciate that Alchemer Survey provides support staff who are always willing to assist whenever I need help. This accessibility to support makes my experience much smoother and ensures that I am never stuck for too long when I encounter issues. It gives me confidence knowing that help is readily available, which is crucial for maintaining productivity in my work-related tasks. Review collected by and hosted on G2.com.

I just wish it was a little user friendly. And the videos were a little bit more accessible for training. Review collected by and hosted on G2.com.

Still a really solid product and consistently making great updates! Review collected by and hosted on G2.com.

Communication with customers through email Review collected by and hosted on G2.com.

The abundance of tools available enables you to conduct almost any kind of survey and build any kind of form for any purpose, from the most simple to the most technical features, connected by robust logic and piping capabilities. Review collected by and hosted on G2.com.

It can be a bit clunky in some ways (not very), and the styling can be a little limited. The styling interface is very simple and could do with an overhaul. Review collected by and hosted on G2.com.