I highly appreciate the flexibility of Alchemer Survey, especially in enabling cross-team collaboration effortlessly. The platform is incredibly valuable for executing ad hoc external and internal surveys and facilitating proofs of concept within our retail stores, which allows us to test before implementing larger technical integrations. One of its standout features is its ability to scale cost-effectively, ensuring team-wide enablement without significant financial impact. I find it particularly beneficial that the support team is excellent; they assist with more technical aspects that I might lack the skillset to accomplish independently. Besides solving typical survey tasks, Alchemer Survey excels in more advanced data collection activities, including forms, QR code generation, professional services, and even panel access. Furthermore, the initial setup was remarkably easy for me as a long-time user, which I believe contributes to its smooth adoption. Overall, its comprehensive capabilities beyond standard surveying make it an indispensable tool for our operations. Review collected by and hosted on G2.com.

I find the UI could use an update, as some features are more difficult to find because they're buried in the tool. The overall navigation or feature naming could also be improved. Review collected by and hosted on G2.com.

The question types cover everything I'd like to ask, with enough flexibility to ensure I can add logic and validation. The guidance and support pages nearly always have the answers to questions I have. Review collected by and hosted on G2.com.

Sometimes the format in which results are exported can be frustrating (e.g. multiple columns for a country dropdown question), and occasionally the report dashboards can be temperamental (e.g. if I want to insert a question table etc) Review collected by and hosted on G2.com.

I like that Alchemer Survey offers a wide range of survey features, allowing me to include various types of questions. This capability enables me to tailor the surveys to fit specific needs. I also appreciate the multiple ways it allows me to code or set up logic within surveys, ensuring that they can meet all the diverse requirements I might encounter. Additionally, I find the platform intuitive and easy to navigate, which makes setting up surveys straightforward. I particularly enjoy being able to customize many elements of the survey, allowing me to create exactly what I want for specific customer sets. The customer service experience is pretty good, and usually, the tool achieves exactly what is needed. On top of these features, the format of Alchemer Survey remains intuitive for users, adding to the overall positive experience. Review collected by and hosted on G2.com.

I think the big thing that would be great is if there could be a built-in translation service within Alchemer Survey instead of us having to upload our own translation services. This is especially important for clients on faster turn projects where we don't necessarily have access to a translator. Review collected by and hosted on G2.com.

For how easy it is to use, it is a very powerful survey platform. Review collected by and hosted on G2.com.

sometimes the system can get a bit overloaded when uploading big spreadsheets or performing too many actions across accounts. Review collected by and hosted on G2.com.

Very powerful features at a reasonable price; full customization for advanced users and easy to use for everyone else. Review collected by and hosted on G2.com.

There is not much to dislike, truthfully. Review collected by and hosted on G2.com.

I find Alchemer Survey very intuitive and packed with great features. It allows me to create surveys quickly, making it easy for others to test and review them. The initial setup was really quick, especially with the help of Alchemer University. It also offers styles to check how surveys look on different platforms, which I appreciate. Review collected by and hosted on G2.com.

I would automate some things like the translation toolbar and being able to merge multiple surveys that have different languages instead of importing the translation. Review collected by and hosted on G2.com.

unique balance of deep enterprise-level capabilities and an intuitive, user-friendly Review collected by and hosted on G2.com.

I do not have anything to dislike about at all Review collected by and hosted on G2.com.

It is relatively easy to work with for an entry level survey programmer. For more complex things, support is needed. Review collected by and hosted on G2.com.

the data outputs could be improved. I know there are different levels based on price, but really, basic filtering and the ability to do basic cross tabs should be accessible to all. Review collected by and hosted on G2.com.

The templates are easy to use, and the whole platform is very user-friendly, Review collected by and hosted on G2.com.

I dislike that the bounce back for survey responses doesn't always work for my company email. Review collected by and hosted on G2.com.

the easy of building surveys and availability of all question types. + the DIY platform is easy to navigate with the library which has all the information that one might require to navigate through any challenges. They have almost all types of integration available too with the enterprise licence which is very helpful for pulling up data and connecting it with google docs and so many other tools for analysis like Tableau for visual presentation of the data. Review collected by and hosted on G2.com.

Their support email takes a lot of time to respond. At times there are requests that need to be dealt with asap because you are in the middle of a project but thats where I feel the pain. Review collected by and hosted on G2.com.