# Alchemer Listings Management Reviews **Vendor:** Alchemer **Category:** [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 234 ## About Alchemer Listings Management Alchemer Listings Management (formerly Chatmeter) is an enterprise listings management platform that helps multi-location brands maintain accurate, consistent business information across search engines, maps, directories, and emerging AI-powered discovery platforms. Built for organizations managing dozens to thousands of locations, it centralizes location data control while giving corporate teams the governance tools to enforce brand standards at scale. What is Alchemer Listings Management used for? Alchemer Listings Management is used to distribute and sync accurate location data — including hours, addresses, phone numbers, services, and attributes — across Google, Apple Maps, Bing, Yelp, and hundreds of other directories and discovery platforms. Key use cases include multi-location listing accuracy programs, duplicate listing detection and suppression, local SEO optimization, new location launches, and ongoing data governance for franchise and enterprise brands. Who is Alchemer Listings Management for? Alchemer Listings Management is built for corporate marketing, local SEO, and operations teams at multi-location enterprises — including retail chains, restaurant groups, healthcare networks, financial services firms, hospitality brands, and franchise systems. It serves organizations where manual listing updates are operationally unsustainable and where listing inaccuracies are directly impacting local search visibility and customer trust. Key capabilities: - Centralized location data management across major search engines, maps, directories, and AI-powered discovery platforms — updated from a single source of truth - Listing accuracy monitoring with visibility into inconsistencies, missing data, and duplicate listings at the individual location level - Duplicate detection and suppression to eliminate conflicting listings that confuse search algorithms and erode customer trust - Enterprise governance controls that allow corporate teams to enforce brand standards while giving local operators appropriate flexibility — without creating bottlenecks - Local search performance insights that connect listing health to discoverability metrics, helping teams prioritize fixes that drive real-world traffic - Scalable bulk update tools for pushing changes across hundreds or thousands of locations simultaneously — critical for hours changes, seasonal updates, and new location launches How does Alchemer Listings Management compare to other listings management platforms? Unlike point solutions focused solely on data distribution, Alchemer Listings Management combines syndication with actionable accuracy intelligence — giving enterprise teams not just the ability to push data, but the visibility to know where listings are broken and why. Compared to platforms like Yext, Alchemer is purpose-built for the operational complexity of multi-location enterprises that need governance, not just automation, and that want listings management connected to their broader customer experience and reputation data. Bottom line: Alchemer Listings Management helps multi-location brands ensure every location is findable, accurate, and trustworthy — from the first search result to the front door. ## Alchemer Listings Management Pros & Cons **What users like:** - Customer Support (45 reviews) - Helpful (42 reviews) - Review Management (42 reviews) - Ease of Use (37 reviews) - Customer Service (35 reviews) - Centralized Management (31 reviews) - Centralized Reviews (23 reviews) - Quick Response (23 reviews) - Helpfulness (22 reviews) - Reputation Management (22 reviews) **What users dislike:** - Social Media Integration (11 reviews) - Missing Features (10 reviews) - Review Management (10 reviews) - Social Media Limitations (8 reviews) - Expensive (7 reviews) - High Pricing (7 reviews) - Upload Issues (7 reviews) - Chat Integration (6 reviews) - Dashboard Usability (6 reviews) - Improvement Needed (6 reviews) ## Alchemer Listings Management Reviews ### 1. Significant Decline in Support and Reliability **Rating:** 2.0/5.0 stars **Reviewed by:** Andrea B. | Director, Digital Marketing, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Alchemer Listings Management?** What a complete 180 from my initial review. All of the positives we previously experienced relied on a single employee, who is no longer with the organization. In just six months, we've worked with three new staff members, and they frequently fail to show up to the meetings they schedule, providing little to no meaningful support. **What do you dislike about Alchemer Listings Management?** We feel like we’re screaming into the void. We were hopeful that meeting with an Enterprise-level Customer Experience Manager would improve things, but there was no follow-up, and we’ve been stood up again. It’s frustrating that even the basics, like attending meetings scheduled on clients’ calendars, aren’t being met. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter is helping us centralize and manage the digital presence of all our locations, which is critical for maintaining brand consistency and visibility. They’ve made it easier to monitor and respond to reviews, update business information across platforms, and improve our performance on Google Business Profiles. This has led to stronger local SEO and increased visibility in search and maps. **Official Response from Rachel Schultz:** > Hi Andrea, thank you for this review and we're sorry that you're now experiencing issues. One of our team members will be in touch with you to see if we can improve the situation as soon as possible. ### 2. Chatmeter breaks the record for excellent client support and innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Dan K. | Director of Marketing and New Business Development, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Alchemer Listings Management?** Chatmeter's team is second to none in fast friendly and outstanding support. They also are constantly adding new feature sets to the platform, exceeding ant stretch goal we had when we first signed up in January of 2017. **What do you dislike about Alchemer Listings Management?** Nothing. the software always exceeds our needs today and they are always adding features that we end up using in the future. they are the 'best in class' by all measures. **Recommendations to others considering Alchemer Listings Management:** Take a close look at the entire company, the software product is excellent, however so is the culture and priorities of the company. Their employees are always very positive, energetic and quick to respond to any question or need. They treat clients like VIPs. this tells me management treats the employees like VIPs! **What problems is Alchemer Listings Management solving and how is that benefiting you?** We needed a solution that allowed us to monitor and coach our employees guest reviews while managing and controlling our listings DB, better manage our reputation and monitor Social Media chatter & posts more efficiently. After searching and reviewing 3 different platforms, Chatmeter was hands down the best, and only solution that made sense for us. **Official Response from Christa Wong:** > Hi Dan, thank you for taking the time to review our software. We’re happy to hear that our platform has helped you manage your reputation by monitoring your reviews and managing all your listings. Feel free to reach out to your Customer Success Manager for any other feedback you may have. Thanks again for the great review! ### 3. Centralized Live Listing Data That Makes Optimization Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Alchemer Listings Management?** Being able to pull data from all live listings across platforms into one central place. Especially helpful for missing listings and optimizations. **What do you dislike about Alchemer Listings Management?** False listing errors are often flagged in platform that are not true **What problems is Alchemer Listings Management solving and how is that benefiting you?** The support team is quick to resolve any ticket. Currently they are helping connect our clients missing listings across platforms we have not considered like foursquare, Best of the web, etc. ### 4. Director of Digital Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Sid G. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Alchemer Listings Management?** The best aspect of Chatmeter is their exceptional support system. They are a true partner, not just a vendor, who goes above and beyond to meet our needs. **What do you dislike about Alchemer Listings Management?** We moved over to Chatmeter just for listings management and although most to major listing providers are here we were able to pushout our info to a lot more with our past providor. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter allowed us to start utilizing ChatExec which has been an amazing addition to our team! We are now able to respond to all reviews for our partners around the country who want the service. **Official Response from Rachel Schultz:** > Thank you so much for your review. We really value your partnership and appreciate the feedback. ### 5. Chatmeter is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Alchemer Listings Management?** Chatmeter is so wonderful including the service they provide and also their team. I have been working with them for about 3 years now and they have helped our company with managing listings, making it super easy to respond to reviews, and making it super easy to post to our social channels, and manage all of our listings which I would not be able to do without Chatmeters help! So thankful for them and my rep Elle and Marsalis. **What do you dislike about Alchemer Listings Management?** There are no downsides to Chatmeter you guys are awesome. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Helped with our online reputation and making it super easy to respond, our listing person Marsalis has been super helpful and Elle is such a delight. Anytime I have an issue I know I can reach out to them, and they will help me get it solved quickly. Also, how they keep up with the latest and greatest of things is great as we are all trying to keep up with the times and technology these days! I also get the latest news of what is going on with changes and how to adapt to them so we can keep our listings to their highest standards. **Official Response from Tianna Williams:** > Elle and Marsalis are Chatmeter rockstars. We are committed to providing the latest updates in the world of online reputation management, brand intelligence, and local SEO. We're glad you continue to choose our team to help manage your listings and online reputation. Thank you for this feedback and your years of continued partnership! ### 6. 4+ Years with Chatmeter **Rating:** 5.0/5.0 stars **Reviewed by:** Marley H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Alchemer Listings Management?** Their customer service is great! Every rep we have had for our listings and the software have been great and very helpful at providing reporting, insights into the different listing platforms, ensuring information is accurate and feeding properly and so much more. This is the start of our 5th year working with them due to the continuous updates they're making to the platform in response to their customers, resulting in a great reputation, listing and social software. We manage 70+ different locations with many different listings in the platform and Chatmeter makes it so easy for us to be successful at responding to reviews, pushing accurate information, listing specials, etc. We researched a lot of companies before signing with them to ensure they would meet our needs and we haven't switched providers because they have continued to meet our goals. **What do you dislike about Alchemer Listings Management?** The only down side I can think of is that we have switched reps a few times in the 4 years, but other than that, I can't think of anything I wish would change. They seem to make many of the updates we request. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Being able to monitor the status and accurate information of our listings, ensure no duplicates don't exist, ease of responding to reviews. **Official Response from Rachel Schultz:** > Thank you so much Marley! ### 7. Love the software, the support team, and how user friendly it is! **Rating:** 5.0/5.0 stars **Reviewed by:** Anton T. | Communications & Administrative Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Alchemer Listings Management?** I like how easy it is to use and understand! Responding to reviews and seeing logistics is super easy! The support team is amazing as well and I love working with Elle Trout! I am new to using Chatmeter and I find it easy to use and the mu,ber of features are great! **What do you dislike about Alchemer Listings Management?** I have not come across anything that I do not like **What problems is Alchemer Listings Management solving and how is that benefiting you?** I cannot think of any problems, but, anytime I need something, have questions ,or need help, the support team is always there to help me! **Official Response from Tianna Williams:** > Anton, We love to hear that your day to day tasks are so easy to manage with Chatmeter- ease of use is key! Elle is an absolute rockstar, along with our entire support team. Thank you so much for this positive feedback. ### 8. Doesn’t always deliver **Rating:** 1.5/5.0 stars **Reviewed by:** Megan M. | Integrated Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Alchemer Listings Management?** The fact that you can edit your own listings after creation in one spot. The staff seems friendly enough! **What do you dislike about Alchemer Listings Management?** Listings not created on time, some listings not created at all. Many of the other listings services seemingly create listings automatically after creating a location at chatmeter it must be requested. Listings are not created through an api connection, instead it requires a shared spreadsheet. Very recently they have been better about ensuring they are completed on time by opening but multiple times they have gone late, and locations have opened with no listings created. There is no support on weekends. **What problems is Alchemer Listings Management solving and how is that benefiting you?** It’s solving by having all the listings under one platform, editing listings is easy under their platform. **Official Response from Rachel Schultz:** > Thank you for sharing your feedback. We understand your concerns about listing creation delays. While we've made recent improvements, we know there's still work to do. Your feedback is important, and we're actively working to improve the process. If you have any further concerns or need additional support, please feel free to reach out. Your Customer Success Manager will be in touch to discuss solutions and address your concerns. ### 9. A great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Rashon L. | Marketing/Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Alchemer Listings Management?** I like that my team has all the tools that we need on one platform, and it's easy to use. We are still gradually implementing tools and adding on, but so far, so good. **What do you dislike about Alchemer Listings Management?** The only dislike is that I can't use AI responses for social media comments. Also, I don't believe Chatmeter pulls in all of the comments and reviews on social media just what is on the published post. **What problems is Alchemer Listings Management solving and how is that benefiting you?** It's easier to respond to reviews all in one platform, and creating listings are easier. **Official Response from Tianna Williams:** > It's great that Chatmeter has been easy to use for your team, Rashon. We look forward to the future of our partnership as you add on more solutions. Appreciate your feedback on the AI responses for social media comments and the scope of comments pulled in. ### 10. Chatmeter provided what we were looking for from a reputation management platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Alchemer Listings Management?** We have used two competitors before transitioning to Chatmeter. Although we received the standard listings and reputation management capabilities with those tools, Chatmeter was able to provide us with tools to manage our local SEO as well (which raises our reputation management to the next level). **What do you dislike about Alchemer Listings Management?** Although the constant upgrades to the dashboard has been great, it does create a continuous learning curve (which is challenging for some of our users). **What problems is Alchemer Listings Management solving and how is that benefiting you?** We were looking for a platform that manages our online reputation, monitor customer reviews down to the store level, and improve local SEO all in one platform. Chatmeter checks the box on all those key features, and before we started using it, tracking reviews across multiple locations was time-consuming and inefficient. We are satisfied with our current relationship with Chatmeter. **Official Response from Rachel Schultz:** > Thank you so much for the positive review. Yes, it can be a learning curve -- we're always striving to make that easier, so we really appreciate your feedback. ### 11. New to Chatmeter **Rating:** 5.0/5.0 stars **Reviewed by:** Ngiare H. | Executive Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Alchemer Listings Management?** Platform with AI, also the social side of the platform is extremely handy for posting to sites **What do you dislike about Alchemer Listings Management?** don't offer the reporting in the content of the email you need ot download it to see it, that is frustrating to the users that are receiving it as most times they are working on their cell phones **What problems is Alchemer Listings Management solving and how is that benefiting you?** quality reviews and ranking such as food safety issues and ensuring we have visibility consistent across platforms **Official Response from Tianna Williams:** > We're glad to hear you're enjoying the AI features and social posting capabilities of Chatmeter. Consistent visibility across platforms is mission critical. We appreciate your feedback about the reporting format, and we'll definitely take that into consideration for future platform improvements. ### 12. Marketing Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline B. | Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Alchemer Listings Management?** Chatmeter makes my process of responding to and escalating reviews much more efficient and effective. I also love utilizing the Google posts feature. Our company rep is wonderful and does a great job resolving any issues we have had. **What do you dislike about Alchemer Listings Management?** My one issue I have with Chatmeter is sometimes slow load speed or issues unselecting/selecting a filtered view. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Local listing management - makes reputation management much for effective and efficient! **Official Response from Tianna Williams:** > We're delighted that you've had a good experience with the Chatmeter team. It's great to hear that the platform has helped your team be more efficient and effective with reputation management initiatives. We remain committed to improving the platform's performance to provide a better user experience - Appreciate the feedback. ### 13. Easy to work with. Always ready to help. **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel F. | Digital Media and Special Events Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Alchemer Listings Management?** Introduction to new online tools. Advice from our account manager. Quick response time. Help with our google listings. Assortment of tools and data to use. Report access. **What do you dislike about Alchemer Listings Management?** Can't boost socials posts or schedule out stories to social media. We also can't tag people through the publish page. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter solves the issue of us having to respond to each individual rating/review. With their help, this process has been optimized and fast tracked. Ali handles our many google listings so this solves the problem of us missing something or falling behind on updating info. The Chatmeter team has saved us a lot of time from having to sort through listings. **Official Response from Tianna Williams:** > Rachel, we're stoked to hear that our solutions have saved your team precious time and resources. Thank you for sharing how Chatmeter has helped optimize your review response process and manage your Google listings efficiently. We appreciate this feedback and your continued partnership. ### 14. User-friendly interface tool, great choice for businesses seeking powerful reputation management. **Rating:** 5.0/5.0 stars **Reviewed by:** Lance D. | Digital Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Alchemer Listings Management?** Pulse AI is excellent for analyzing guest review data. **What do you dislike about Alchemer Listings Management?** Local pages could benefit from additional insights and options. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Quickly being able to close and open stores on our website and all the other platforms. **Official Response from Tianna Williams:** > Lance, We're proud of the AI engine our team has built and thrilled to hear you're learning more about your guests through PulseAi. We continue to make improvements to our Local Pages offering and appreciate your input as a valued partner. Thank you for sharing this feedback about your experience with Chatmeter. ### 15. 10s, 10s, 10s across the board **Rating:** 5.0/5.0 stars **Reviewed by:** Mona S. | Head of Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Alchemer Listings Management?** Chatmeter's customer support, especially Ben, have been fantastic! The tool is easy-to-use and integrates easily with our ecosystem. **What do you dislike about Alchemer Listings Management?** I like everything about Chatmeter. I don't have any dislikes. **What problems is Alchemer Listings Management solving and how is that benefiting you?** We have 100s of physical locations that change store hours more frequently than one would think... Chatmeter is helping us be as efficient as possible, and ensuring our information is always accurate, which is key for customer satisfaction. **Official Response from Rachel Schultz:** > Wow! Thank you so much for your positive review. Our support team always tries to provide excellent support and we're so happy that you appreciate their work! ### 16. Great customer service and user friendly features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Alchemer Listings Management?** The product is user friendly and streamlines the process of managing reviews and updating location information across multiple platforms. **What do you dislike about Alchemer Listings Management?** Being fairly new to using the product I haven't encountered anything I dislike. **What problems is Alchemer Listings Management solving and how is that benefiting you?** One application for reviews and location management. Creates efficiencies for me and my team. **Official Response from Tianna Williams:** > So many teams are chasing better efficiencies, it's great to hear that your Chatmeter workflow has streamlined some previously clunky tasks for your team. Please continue to share your thoughts on managing reviews and updating location information, we're here to help! ### 17. Excellent Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Austin W. | Co-Founder / Artist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Alchemer Listings Management?** The internal support team is outstanding. Always prompt and always have a solution. **What do you dislike about Alchemer Listings Management?** The social features are a bit lacking / dated for the fast moving landscape **What problems is Alchemer Listings Management solving and how is that benefiting you?** Reputation management is top notch. It helps us respond to over 90 different locations and streamlines the process. Also the management of GMB is huge **Official Response from Rachel Schultz:** > Thank you so much for your feedback Austin! We're always looking for ways to improve our platform, so this is really helpful to know. ### 18. Great people, always supportive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Alchemer Listings Management?** They always try to help our organization solve problems to the best of their ability. **What do you dislike about Alchemer Listings Management?** We have had different representatives over the course of our contracted time with them. Some better than others. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Helping get our locations verified and monitor reviews. It benefits us by making the search engine user experience more friendly and accurate for our patients. **Official Response from Tianna Williams:** > It's great to hear that Chatmeter is helping you verify locations and monitor reviews, ultimately improving the user experience for your patients in their moment of need. We appreciate your continued partnership and strive to pair you with the best support team to meet the needs of your organization's top initiatives. Thank you for this review. ### 19. Everything in one Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Alchemer Listings Management?** It’s very cool to be able to access all reviews, get insight on feedback, and compare how we are doing versus our competitors all in one place! Plus, since it is able to pull in all this data, you’re also able to ask questions and using that info, it can provide an answer to help generate insight. **What do you dislike about Alchemer Listings Management?** It can be tedious to set up, but the process is pretty straight forward and once the data is in, it’s in, so you don’t have to do it again. **What problems is Alchemer Listings Management solving and how is that benefiting you?** We get to see reviews in one spot as they come in. We will also be able to adjust our hours as and if they change on all platforms. **Official Response from Tianna Williams:** > We love to hear this feedback on our data, brand intelligence, and insights solutions. Jumping around between a bunch of tools is a pain, so it's great to hear that Chatmeter is helping you keep track of reviews and adjust your business hours across platforms. Happy to be of service! ### 20. Easy way to streamline managing a large number of locations **Rating:** 4.5/5.0 stars **Reviewed by:** Sheridan S. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Alchemer Listings Management?** I like the customer support and ease of use **What do you dislike about Alchemer Listings Management?** Hard to make changes on Google/other platforms at times. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Making it a one stop shop to manage our large number of locations **Official Response from Rachel Schultz:** > Thank you so much for this review Sheridan and thank you for being such a great client! ### 21. We love Chatmeter!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Alchemer Listings Management?** We have been with Chatmeter for many years now, and could not recommend them more. The team is always so helpful and insightful. Anytime we need anything, the team is right there, ready to assist us however they can. We are always learning new ways to utilize the platform, and learning things about the industry that will benefit us. The platform itself is very user-friendly as well. **What do you dislike about Alchemer Listings Management?** Nothing! We have loved everything so far. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter helps us manage our many listings and locations easily. **Official Response from Tianna Williams:** > Thank you for the kind words and years of partnership. It's great to hear that your listings and locations are in good hands. Our support team aims to go above and beyond, providing industry thought leadership and exceptional service. ### 22. Great Partner - Truly Consider Chatmeter an Extension of Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Alchemer Listings Management?** -Superb managed services and customer service -Intuitive platform that is constantly evolving -Open to our feedback and have evolved their platform because of it -They have made it easier to manage reviews due to some of their unique platform features **What do you dislike about Alchemer Listings Management?** -Inability to push reviews to some of our healthcare websites healthgrades, vitals, etc. -Lack of integrations with EHR/Press Ganey which would make review solicitation easier for us. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter is making it easier for us to manage our listings and reviews which is benefiting us from a local SEO and reputation standpoint **Official Response from Rachel Schultz:** > Wow!! Thank you so much for the positive review. We're always looking for ways to improve our platform, so we really appreciate your feedback. ### 23. Effective and User Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Alchemer Listings Management?** We can easily search through reviews, tag reviews to use later, and stay on top of bad reviews. **What do you dislike about Alchemer Listings Management?** There is limited functionality with utilizing AI for review responses. **What problems is Alchemer Listings Management solving and how is that benefiting you?** reviewing and responding to reviews **Official Response from Tianna Williams:** > Glad to hear that you find Chatmeter effective and user-friendly for review management. We appreciate your feedback about the AI functionality and will take it into consideration as our AI-powered solutions continue to expand. Thank you for your continued partnership! ### 24. Social suite doesn't work and improvements have been promised for multiple quarters without relief. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Alchemer Listings Management?** Review suite and listings suite works great **What do you dislike about Alchemer Listings Management?** Social suite is lacking, causing us to incur an additional fee with a competitor due to Chatmeter's shortcomings. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Streamlining efforts **Official Response from Rachel Schultz:** > We appreciate you bringing this to our attention. We're committed to improving your experience and are working closely with our Leadership and Product Teams to resolve these concerns. ### 25. Great Pricing, Innovative Offerings, Friendly Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Alchemer Listings Management?** The team at Chatmeter is very friendly and easy to work with. The onboarding process was quick. The dashboard is easy to navigate and the AI technology is very helpful. We like thier reporting, task management, and surveys function as additions to typical reputation and listings management. **What do you dislike about Alchemer Listings Management?** New openings haven't been the smoothest in regard to creating listings in a timely manner. Chatmeter team was supposed to be able to create listings for us quickly prior to an opening, but we have found it more reliable to do ourselves. **What problems is Alchemer Listings Management solving and how is that benefiting you?** - Consistent hours and information across all providers - this was a huge issue before but with listings management, we now have consistency and one voice. - We are able to use AI technology to assist with answering reviews quickly and efficiently - We are able to use thier task management to assign tasks to operations team members if a specific level or type of review comes in - We are able to ingest guest feedback and task out to the appropriate operations team member to ensure quick guest response - We are able to use thier AI technology to get a general sense of our guest feedback - We are able to see how we rank among local competitors **Official Response from Jennifer Abrams:** > Hello! Thank you for providing such detailed feedback. We love to hear about where we excel and what we can improve upon. It's great that the onboarding process was quick, that our dashboard is easy-to-use, and that our reporting is helpful. Please reach out to your account manager to discuss the listings support that you need. Again, thanks for taking the time to leave a review we will share your sentiments with the team. ### 26. Enterprise-level solution for local results! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Senior Director, Marketing Technology, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Alchemer Listings Management?** People and products that drive results. Their suite allows for both simple top-level exec analysis and the ability to deep dive into local/tactical objectives. **What do you dislike about Alchemer Listings Management?** The only "downside" is amount of data and insights they offer. Not necessarily a knock on Chatmeter but rather how to get other internal stakeholders to realize they offer WAY more than just general listing and reveiw services. They are a data goldmine of what our customers are saying about our business. **What problems is Alchemer Listings Management solving and how is that benefiting you?** They are helping us achieve 99% acurracy accross over 4k locations while also continuously improving our local ranking presence. **Official Response from Jennifer Abrams:** > Hi Brian, Thank you for sharing your feedback. We are happy to hear that our offerings provides you with what you need to analyze data and that because of that you are able to achieve 99% accuracy. I will share this information with the team. Thanks for the 5-star review! ### 27. All in one solution we were looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Sally J. | Brand & Market Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Alchemer Listings Management?** Chatmeter has the best support I could ask for. All success managers and troubleshooters I have worked with are all based in the US and respond within a business day, often within hours. Communication is top-notch so I always know what is going on with my listings. They are proactive in our regular meetings to ensure that hours are updated across the platforms for holidays, update on anything ongoing, and offers suggestions as needed. Love that I can see all my sites in one massive dashboard and the details on them. I can also set up groups for sites and assign them to people to manage as needed or pull reports based on those groups. Very friendly and easy to use platform. Implementation was a breeze and they had someone on your side at every step and QRGs to reference. We are an enterprise level business with over 10000 employees over 50 listings. Chatmeter was definately worth the investiment and a great partner for our business. **What do you dislike about Alchemer Listings Management?** I cannot find any negatives to mention for Chatmeter. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter helps us keep our listings updated across the major platforms our patients use. It is very important for us to be updated across platforms to ensure that patients have the right contact information for us and correct general information about a location they are going to. Pulling reports in Chatmeter is a breeze and helps us better analyze each site's Google data and interactions. **Official Response from Todd Roth:** > Sally, Thank you for your review! We’re happy to hear that our support team is proactive in helping you manage your listings. We’ll pass along your kind words to your customer success manager! If you have any questions please don’t hesitate to reach out. ### 28. Simple is best! **Rating:** 4.0/5.0 stars **Reviewed by:** Kaylee J. | Renewal Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Alchemer Listings Management?** I have used it for 2 years and really have enjoyed the platform for reputation management and social. I think it works well and they integrate well with all our other softwares. **What do you dislike about Alchemer Listings Management?** For the social platform, I think theres some room for improvement but that may be because of the API restrictions on social channels. **What problems is Alchemer Listings Management solving and how is that benefiting you?** reducing how many platforms we need to log into to review social and reviews. **Official Response from Jennifer Abrams:** > Hi Kaylee, Thank you for your review. We're happy to hear that our platform meet your needs for reputation management. We appreciate the feedback regarding the social platform, I will pass it along to our team. Thanks again for the great review! ### 29. Chatmeter is a great tool for brands looking to pull all kinds of key consumer data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Alchemer Listings Management?** 1. Sentiment analysis is intuitive and ever expanding 2. The ability to set up custom reports for operational needs 3. The platform is always growing and including new features 4. The AI tools are responsive and provide extra help when needed **What do you dislike about Alchemer Listings Management?** I would like to see if Chatmeter has the ability or permission to display other brands' data in comparison to our own. For example, if I pull up the overall review score for all locations on the dashboard, we would like to see the review scores of local competitors like Chick-Fil-A, Carl's Jr, etc. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter has helped us increase our SEO rankings while also keeping tabs on how each restaurant is performing in terms of review ratings from third-party sites. It's also helping us track consumer sentiment on separate topics like online ordering, food quality, and customer service. **Official Response from Todd Roth:** > Thank you for your review! Happy to hear that you’re able to utilize our AI tools to gather data. Please reach out to your customer success manager regarding brand comparisons. ### 30. Chatmeter Support is Next-Level **Rating:** 4.0/5.0 stars **Reviewed by:** Stevie K. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Alchemer Listings Management?** In my 5 years of using Chatmeter, the best feature to me has been the level of support I receive from their staff. I go into the dashboard at least once a day, if not more, and if there are any bugs on their end or issues on our end I never hesitate to reach out. My emails are promptly returned and my concerns are always addressed, even if it isn't something directly related to the Chatmeter dashboard itself (like when I have unrelated issues with Meta and look to my Chatmeter team for advice and support). **What do you dislike about Alchemer Listings Management?** One thing that I've noticed about Chatmeter after having been a user of their platform for both online listings and reputation management for the last 5 years is that updates to the capabilities in their dashboard seem to take a long time, like with reporting. I don't always feel like that's their number one priority. **What problems is Alchemer Listings Management solving and how is that benefiting you?** The company that I work for is a franchise, so at the HQ level we're responsible for getting all of the local listings up and running for our franchisees and then monitoring them. Chatmeter has made this much more of an efficient process for us. **Official Response from Todd Roth:** > Stevie, Thank you for your review! Happy to hear that you’re continuing to get great support from our CS team! We’ve passed along your concern regarding reporting to our product team. If you have any questions don’t hesitate to reach out to your customer success manager. ### 31. It's nice to be able to do all my location listing and reputation management in one place! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Alchemer Listings Management?** I like that I'm able to work with representatives from Chatmeter on a regular basis. When I needed help with an issue in an emergency situation, I was able to receive assistance from a Support specialist in real-time. The last vendor we worked with for the location and reputation management would take months sometimes to respond. **What do you dislike about Alchemer Listings Management?** It would be nice to have more options for asking customers for reviews, like text messages and email options. I am not sure what all the options are honestly. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Being able to use one vendor for all of our location listing and reputation management needs is nice. Additionally, I like to be able to the comments made on one specific social media post in Chatmeter, as well as post to Google and respond to Google Q&As. **Official Response from Todd Roth:** > Alexandra, Thank you for your review! We’re happy to hear that our support team answers your questions in a timely manner. We’ve passed along your comments along to them. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 32. Chatmeter is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Alchemer Listings Management?** Chatmeter has helped us so much. The team is always so helpful and responds to any questions we may have. All of our listings are always up to date! **What do you dislike about Alchemer Listings Management?** There is nothing to dislike about Chatmeter! **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter helps us manage our many listings, reviews, and always keeps us up to date with the latest improvements. **Official Response from Jennifer Abrams:** > Thank you for sharing your sentiments regarding our team, they are always eager to help. We are happy to hear that your listings are always up-to-date as well. We appreciate the 5-star review! ### 33. Very Insightful Tools for All Business Levels **Rating:** 5.0/5.0 stars **Reviewed by:** James D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Alchemer Listings Management?** The ability to see all of our reviews/responses and search engine listing details at a glance. The ability to dive deeper into these reportings is also very helpful! **What do you dislike about Alchemer Listings Management?** I have been working on gaining access to all of our corporate own listings on Yelp and linking them individually within Chatmeter. This has been an ongoing process and nothing about Chatmeter dissatisfies me regarding this other than it requiring an additional fee for them to have our Yelp listings added within our dashboard. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter has solved the problem of having to manage each of our store listings individually. Being able to respond directly, with the assistance of the Reputation Pro team, is an added bonus. Their reporting features make it easy for our district manager to see common trends (keywords) in reviews, thus working with operations to faciliate potential areas of improvement. **Official Response from Jennifer Abrams:** > Hi James, Thank you for your review! We are delighted to hear that the Chatmeter platform allows you access to the reports you need. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 34. Great client support **Rating:** 4.0/5.0 stars **Reviewed by:** Linda B. | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Alchemer Listings Management?** Chatmeter makes it easy to manage all of our google listings and reviews in one place. We have at team to support us and they are always innovating and adding new features. **What do you dislike about Alchemer Listings Management?** It has taken a long time to understand what we need to do to maximize our listings and then even longer to make that happen. Not Chatmeter's fault fully. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter takes the work out of us having to manually keep track of nearly 200 listings. This saves time and benefits us because we have more time to do other work. **Official Response from Todd Roth:** > Hi Linda, Thank you for your review! We're happy to hear that our platform helps you manage over 200 listings! If you need further assistance managing your listings and reviews, don’t hesitate to reach out to your customer success manager. ### 35. Great Product, Wonderful Staff, Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marley G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Alchemer Listings Management?** We have been using the platform for about 3 years now and have great things to say about the staff and the ongoing updates Chatmeter makes the platform so it can be even more successful for our business. **What do you dislike about Alchemer Listings Management?** We don't have any dislikes currently and are very happy with the platform and our reps. **What problems is Alchemer Listings Management solving and how is that benefiting you?** We had a problem being able to respond to all of our reviews - positive and negative - in an efficient manner and Chatmeter changed that for us. It is so nice having all reviews populated in one spot with review templates and AI responses on the ready. We also weren't able to pull report data across platforms, for specific properties, date ranges, etc. that we wanted, but now we're able to and even able to see updated/removed reviews which is helpful to prove our value and Chatmeter's value to our company. It has also been great to ensure our listing information is accurate across listing with again only going in to one platform to confirm that. Finally, the support is outstanding, whenever we have issues with a listing, getting verified, questions about changes to the industry, whatever it may be, the staff has been outstanding in answering our questions effectively and in a timely mannor. **Official Response from Todd Roth:** > Thank you for your review! We’re happy to hear that our solution helps you efficiently manage your reviews and listings. We will share your compliments with our support team. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 36. Chatmeter provides reliable support and can enable companies to manage multiple locations with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Emma E. | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Alchemer Listings Management?** They provide a lot of one on one support to their customers. We have two dedicated team members we meet with monthly. They keep us up to date on industry trends and platform updates we should know about. We like that they offer so many features, but most often we just use reputation management and listings management to easily respond to reviews and update business info. **What do you dislike about Alchemer Listings Management?** Their platform is expensive for what the tool does. We use a social media management tool that is effectively doing a similar task and it's a fraction of the cost. They do allow you to renegotiate pricing while you grow, but it still seems high. **What problems is Alchemer Listings Management solving and how is that benefiting you?** We would never be able to manage so many Google Business accounts, Yelp accounts, etc. without the assistance of Chatmeter. It brings a lot of data into one place and allows us to push out responses and updates with ease. **Official Response from Todd Roth:** > Hi Emma, Thank you for your review! Happy to hear that we’re able to help you easily manage your listings and reviews! Our support team is amazing! Please don’t hesitate to reach out to your customer success manager if you have any questions. ### 37. Chatmeter is a Lifesaver! **Rating:** 4.5/5.0 stars **Reviewed by:** Sierra L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Alchemer Listings Management?** The entire review dashboard is awesome! It's great to have the ability to filter to certain types of reviews and bulk-reply to tons at once with templates - it saves a ton of time. It's also nice to be able to look at themes and keywords across reviews to find trends! **What do you dislike about Alchemer Listings Management?** There have been a few glitches! Such as a lack of ability to reply to certain types of reviews (despite our account being connected), seeing different data on some views of the dashboard than other places where it should be matching, etc. **What problems is Alchemer Listings Management solving and how is that benefiting you?** With over 40 locations around the world, it can be a challenge to stay on top of Google My Business Page creation and local reviews. Chatmeter's ability to keep track of and edit our listings in a quick way (along with bulk replying to reviews based on rating) is super helpful. **Official Response from Todd Roth:** > Hi Sierra, Thank you for your review! Happy to hear that we can help you easily manage your listings and reviews. If you need any assistance with the dashboard, please don’t hesitate to contact your Customer Success Manager or support@chatmeter.com. ### 38. My Experience with Chatmeter **Rating:** 2.5/5.0 stars **Reviewed by:** Abner J M. | Digital Marketing Consultant | Internet Entrepreneur, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Alchemer Listings Management?** The ability to monitor our business online reputation on GMB and Facebook. Also to be able to respond fast and easy as well that we can view our customers sentimental analysis. This is a must have tool for any business that wants to pay attention to what their customer has to say about their experience. **What do you dislike about Alchemer Listings Management?** It is very pricy when you have many locations. Not able to post to other social media accounts like Pinterest, Instagram and respond to inbox messages. Hope this is a feature we can see in the near future. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Centralize Review management and GMB posts to all of our locations. Also what we like is beign able to view the sentiment analisys and overall performance of our brands reputation has helped us keep aware of what the cunsumer needs and expects from us as a company. Our company its focused on providing the best customer satisfaction and experience in Puerto Rico, and Chatmeter has helped us to view and listen what they say and respond promtly to address their needs. **Official Response from Todd Roth:** > 5/12/2023: Thank you again for taking the time to give us a review! We're happy that you're able to easily manage your reviews with our platform. We are constantly improving our social features and you can post to multiple accounts. Please contact your customer success manager (or email support@chatmeter.com) to discuss details. Hi Abner, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your online reputation and respond to your reviews quickly! Thank you for your feedback, we've made a lot of updates to our social suite. With our social publishing feature, you can publish to Instagram. Please check out all the updates here: https://www.chatmeter.com/platform/social-media-management/. Feel free to reach out to me at cwong@chatmeter.com with any questions or other feedback you may have. ### 39. Great User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Devin G. | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Alchemer Listings Management?** Their tools for businesses are effective, easy to understand and utilize. I'm also a big fan of their reps, who are always friendly and helpful. If I ever have any problems, I feel comfortable knowing I can contact them easily for a quick solution. **What do you dislike about Alchemer Listings Management?** OCCASIONALLY - there are glitches with the software resulting in reviews not showing up on the list, or an infinite loading wheel. These are easily fixed with a simple page refresh and do not majorly detract from the product experience. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter helps us immesely by making the act of keeping up with Google business reviews and listings for our +100 office locations a simple and effective process. **Official Response from Todd Roth:** > Hi Devin, Thank you for your review! We’re happy to hear that our solution helps you manage your reviews for over 100 locations. You can always reach out to your customer success manager if you have any questions. ### 40. Great Chatmeter Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ciara M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Alchemer Listings Management?** Dedicated account rep AI intgegration Review integration **What do you dislike about Alchemer Listings Management?** Hopefully will continue to add more providers to the platform **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter makes my local marketing easier. Finding all our reviews in one centralized location is incredibly valuable. The AI and template responses for replying to reviews helps us get those replies in a timely matter and makes our customers feel more valued. **Official Response from Todd Roth:** > Hi Ciara, Thank you for your review! We're happy to hear that our platform helps you manage your reviews and makes your customers feel valued! If you need further assistance managing your reviews, don’t hesitate to reach out to your customer success manager. ### 41. Your one stop shop to manage your customer experience online **Rating:** 4.5/5.0 stars **Reviewed by:** Trent S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Alchemer Listings Management?** Easily manage your online presence across multiple platforms with a single dashboard that is easy to use and frequently updated and improved. Utilizing this dashboard keeps your customers informed and improves SEO. **What do you dislike about Alchemer Listings Management?** There are a lot of add-ons and additional functionality that can be purchased. Expect frequent sales pitches if your business might benefit from those other services. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter collects your business' reviews from Google, Bing, Apple, Yelp, etc. and allows you to respond to those reviews and provides you with extensive analytics based on those reviews. It also tracks keywords and your standings on search engines to help optimized SEO. We also use Chatmeter to create posts on GMB for nearly 100 locations to deliver the most up-to-date information to our customers and assist with SEO. **Official Response from Todd Roth:** > Hi Trent, Thank you for your review! Happy to hear that our solution helps you identify key words to improve your SEO. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 42. Productive, Time-Saver, Supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Alchemer Listings Management?** It is hard to choose one thing I like best about Chatmeter. The platform allows me and my team to be our most productive with the multi-review response capability by giving us time back in our day, as we are not spending hours on end responding to individual responses. The other feature that is so impressive is their customer support. Our business listing specialist and customer success manager genuinely care about our business and go above and beyond when responding to feedback, issues, etc. Shout-out to Ali & Courtney! **What do you dislike about Alchemer Listings Management?** The only thing that I don't like is that the platform does not support all reviews. For example, any reviews on Yelp through Apple cannot be responded to. **What problems is Alchemer Listings Management solving and how is that benefiting you?** - Multi-review responses - Multi-location edits - Listing new locations across multiple social platform **Official Response from Todd Roth:** > Hi Jenny, Thank you for your review! We’re happy to hear that our platform allows you to easily manage your reviews. Courtney and Ali are great and happy to support you! Please don’t hesitate to reach out if you have any questions. ### 43. Chatemeter is responsive and helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Aspen F. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Alchemer Listings Management?** Our reps always respond promptly and either resolve our concerns or connect us to someone who can. I feel supported through every step of the process. **What do you dislike about Alchemer Listings Management?** I have yet to find any major downsides to using Chatmeter. I wish they could update to Yelp, but that's more of a problem with Yelp's software. **What problems is Alchemer Listings Management solving and how is that benefiting you?** They help us to manage a large number of listings in an efficient manner as well as act as a liason between our team and Google/Apple. This has allowed our team to spend more time focusing on the quality of our listings, rather than on trivial day-to-day listing management. **Official Response from Todd Roth:** > Hi Aspen, Thank you for your review! Happy to hear that our support team has saved you time by helping you manage your listings. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 44. Useful Platform and Helpful Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Alchemer Listings Management?** Chat Meter is a valuable tool for the business I work for. I like the number of resources I have to view how the website is doing and our SEO. Whenever I have questions, I am answered the next day at the latest. The individuals that help me are knowledgeable and give me thorough information in a way I can understand. Chat Meter is constantly updating its platform to keep up with trends in how businesses can connect with their audience. **What do you dislike about Alchemer Listings Management?** Putting photos in individual spots rather than feeding them into all platforms is highly inconvenient when editing locations. It's always discouraging to see search analytics be down when new efforts have been made on our end to improve. It is also disheartening to see the LBV score not improve either. I also don't understand how our keywords have not improved at all after entering them into the system. I also do not know how we do not rank any higher after our many efforts so far. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chat Meter is helping us understand how customers feel at our stores. The information helps us in marketing and our friends in human resources. We continue to do well business-wise, and the reviews help us understand what we do well and need to improve at the retail level. Their location editing features are comprehensive and have made my workflow much more straightforward with each update they make. **Official Response from Todd Roth:** > 6/22/23 Thank you again for your review! We’re happy to hear that our platform is helping you make improvements in your stores and has streamlined your workflow. If you have any questions, please don’t hesitate to reach out to your customer success manager. Hello, Thank you for your review. We're glad that our platform is helping with SEO and happy to hear that you're getting all of the support you need! I will pass along your comments regarding LBV. ### 45. Helpful and responsive. **Rating:** 5.0/5.0 stars **Reviewed by:** Genevieve V. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Alchemer Listings Management?** What is most helpful about Chatmeter is the dashboard. It makes it very easy to change hours and answer questions and reviews. The monthly meetings with our account manager keep us updated with the latest improvements and answer any questions. **What do you dislike about Alchemer Listings Management?** The least helpful about Chatmeter is up till now we have not had a downside or disliked anything about Chatmeter. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter has solved our problem of managing our store listings and online reputation. Their easy-to-use dashboard has saved us time when updating store hours and answering reviews. **Official Response from Todd Roth:** > Hi Genevieve, Thank you for your review! We’re happy to hear that our dashboard is easy to use and has helped you manage your listings and reviews. If you have any questions, you can always reach out to your customer success manager. ### 46. Chatmeter has made our reputation management a breeze! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Alchemer Listings Management?** Consolidating our reviews for rapid responding is incredibly helpful, as well as managing our listings. Google has proven to be a thorn in our sides when it comes to user changes to our hours, so being able to get ahead of those is invaluable to us. **What do you dislike about Alchemer Listings Management?** Social Media management could improve a bit. It would be nice to be able to post to Facebook & Instagram simultaneously or edit individual posts across locations. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Reputation & Listings management! Google allowing suggested edits to listings has been a thorn in our side for years. It's nice to get ahead of those. Also, with only one person responding to reviews, it saves time having all reviews in one place. **Official Response from Todd Roth:** > Hi Nicole, Thank you for your review! We’re happy to hear that our solution enables you to easily manage your Google listings. We’re always making improvements to our social media management tools, thank you for your feedback! If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 47. Our support system through ChatMeter makes it worth while. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Alchemer Listings Management?** The support we get from our rep Bianca. She is willing to do product demos and have monthly calls to touch base. **What do you dislike about Alchemer Listings Management?** We have gotten a lot of requests to add DoorDash, etc. comment functionality. **What problems is Alchemer Listings Management solving and how is that benefiting you?** As an independent retailer of ChatMeter this gives us another avenue to add revenue as a company. **Official Response from Todd Roth:** > Andrew, Thank you for your review! Happy to hear that Bianca is providing great support. We have passed along your suggestion regarding DoorDash to our product team. If you have any questions please don’t hesitate to reach out. ### 48. Chatmeter is the best for Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Andres M. | Customer Engagement Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Alchemer Listings Management?** Chatmeter is the best service for Reputation Management. It helps me organize, receive, and reply in real-time to many reviews on different platforms, I can customize reports, and pull data using selected filters. Easy to learn, use, and navigate. I love how they keep creating new tools regarding searches for our offices. **What do you dislike about Alchemer Listings Management?** 1 one thing I don't like about Chatmeter is not being able to bulk reply to Yelp reviews. Another reason is that Cahtmeter does not support Google Chat or FAcebook DMs tools to reply and record. **What problems is Alchemer Listings Management solving and how is that benefiting you?** I am benefitting a better response rate, ways to improve our SEO, updating all claimed listings in one place, and the ability to download data to creat reports and comparisons. **Official Response from Todd Roth:** > 5/19/2023 Hi Andres, Thank you for your review! Our product team is always creating new tools and improving our social features. If you have any questions, please don’t hesitate to reach out to your customer success manager or email support@chatmeter.com. Hi Andres, thank you for taking the time to review our software. We’re happy to hear that our platform helps you reply to all your reviews and stay organized! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 49. Chatmeter has been a gamechanger for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** MacKenzie H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Alchemer Listings Management?** The automated review reports to executives in our company has been huge for us. We've been able to set up reports for the managers over certain stores, so they're able to address concerns and cheer their team on for good reviews and shoutouts! We've also been able to address the concerns of customers in an efficient and organized way. Chatmeter employees have always been the most helpful too! **What do you dislike about Alchemer Listings Management?** We haven't had any negatives to using Chatmeter. Any confusion or question we have is quickly addressed and when we've had suggestions, they're listened to and valued. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter is creating ways for us to easily share reviews in an organized manner and give insights to executives and managers in our company. We also have benefitted greatly from the positive customer interactions and addressing the negative interactions quickly. **Official Response from Todd Roth:** > Hi MacKenzie, Thank you for your review! Happy to hear that our solution ensures that you’re able to immediately respond to your customer’s needs and cheer on your team for excellent reviews. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 50. Extremely helpful, informative, and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | Bakery Owner, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Alchemer Listings Management?** I love being able to easily view, comment on, and update our various store locations. Chatmeter makes managing our store locations a breeze, and they constantly update us on new updates, movements in the industry, and more. I look forward to our monthly update call every time! **What do you dislike about Alchemer Listings Management?** Being an early adopter company can lead to short-term hiccups in some of Chatmeter's new integrations - but they are always resolved quickly. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter is helping our corporate office easily respond to our reviews online and update items like adding in new stores, editing store hours, and easy reporting for our reputation management. **Official Response from Todd Roth:** > Hi Ashely, Thank you for your review! Glad to hear that we’re helping to make managing your locations a breeze! If you have any questions, please don’t hesitate to reach out to your customer success manager. - [View Alchemer Listings Management pricing details and edition comparison](https://www.g2.com/products/alchemer-listings-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+08%3A29%3A39+-0500&secure%5Bsession_id%5D=2303b448-7a35-4bf3-b1c7-283a4c2a6a3f&secure%5Btoken%5D=6550945ee8444923ec4000c19d3e16d8d699d4848068bc9acb76d61af2bab61c&format=llm_user) ## Alchemer Listings Management Integrations - [Google My Business](https://www.g2.com/products/google-my-business/reviews) ## Alchemer Listings Management Features **Business Tools** - Bulk Uploading - CMS Agnostic - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Alchemer Listings Management Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,928 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,087 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews)