# Alchemer Feedback Platform Reviews **Vendor:** Alchemer **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 196 ## About Alchemer Feedback Platform Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement. ## Alchemer Feedback Platform Pros & Cons **What users like:** - Users appreciate the **ease of use** of Alchemer, making survey creation intuitive and efficient for organizations. (8 reviews) - Users appreciate the **responsive and helpful customer support** of Alchemer, enhancing their overall experience with the platform. (4 reviews) - Users value the **strong customization options** of Alchemer, enhancing the flexibility and precision of their surveys. (3 reviews) - Users appreciate the **ease of use and implementation** of Alchemer, enhancing accessibility for non-technical team members. (3 reviews) - Users value the **automation of reports** in Alchemer, streamlining data sharing and enhancing survey efficiency. (2 reviews) - Users value the **customizability** of Alchemer, enabling creation of tailored surveys for precise research needs. (2 reviews) - Flexibility (2 reviews) - Users find Alchemer **intuitive and easy to use** , seamlessly integrating into their existing workflows and enhancing survey development. (2 reviews) - Users value the **data quality** of Alchemer, enabling informed decision-making during the change management process. (1 reviews) - Ease of Creation (1 reviews) **What users dislike:** - Users express concerns about **limited customization** , finding it challenging to adapt the platform to their specific needs. (3 reviews) - Users find the **complexity of setup** can hinder the overall usability and lead to potential mistakes. (2 reviews) - Users find the **difficult setup** process somewhat challenging, complicating their experience despite the platform's overall strength. (2 reviews) - Users find that **improvement is needed** in feature stability and customization options for better data handling. (2 reviews) - Users desire **improved functionality** for quizzes and advanced analytics, which are restricted by subscription limitations. (2 reviews) - Not Intuitive (2 reviews) - Users experience occasional **response delays** in support, affecting the overall smoothness of their feedback collecting process. (2 reviews) - Users face **complicated survey setup issues** , leading to frustration with adjustments and email delivery problems. (2 reviews) - Users find the **complicated survey logic setup** frustrating, as it can lead to crashes and delivery issues. (2 reviews) - Email Issues (1 reviews) ## Alchemer Feedback Platform Reviews ### 1. Flexible, Powerful Survey Builder for Sophisticated Research Designs **Rating:** 5.0/5.0 stars **Reviewed by:** Marc M. | Senior User Researcher, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Alchemer Feedback Platform?** Alchemer is flexible and powerful for building complex surveys with advanced logic, piping, and branching. It gives strong control over structure and customization, which is especially useful for research projects that require nuanced targeting or conditional flows. I also appreciate the reporting and data export options. I like very much the robustness and how it is updated real-time when you get the responses. **What do you dislike about Alchemer Feedback Platform?** The interface can feel unintuitive at times, especially for newer users. Some workflows require too many steps, and certain advanced settings are buried in menus that are not immediately obvious. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Alchemer helps me systematically collect structured player feedback at scale, which is critical for understanding value perception, motivation, and behavioral patterns. It allows me to test assumptions, segment users meaningfully, and quantify experience gaps across different player types. This benefits me by turning qualitative hypotheses into measurable signals, supporting data informed product decisions, and enabling clearer communication of research insights to stakeholders. It reduces ambiguity in decision making and helps prioritize improvements based on validated player feedback rather than intuition alone. ### 2. Effortless Survey Setup, Instantly Understandable **Rating:** 5.0/5.0 stars **Reviewed by:** Karen A. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Alchemer Feedback Platform?** I like the ease of use with the Alchemer Feedback Platform. Everything is very straightforward, and it's a real benefit to have an instant understanding of the platform when using something new. Setting up surveys was straightforward, and I appreciated how quickly I could get something up and running without needing a lot of prior training. The initial setup was very easy, as we contacted our IT department, and they did the rest. **What do you dislike about Alchemer Feedback Platform?** Nothing at this time. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I use Alchemer Feedback Platform to easily gather insights from our global leaders. The platform's straightforward setup makes it simple to launch surveys quickly without extensive training. ### 3. Turning Feedback into Actionable Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Emre K. | Security Software Engineer, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Alchemer Feedback Platform?** What I like best is how easy it is to use and implement, even for non-technical team members. The platform combines a wide range of features with simple navigation, making frequent use practical without feeling overwhelming. Customer support is responsive and helpful, and integrations with our other tools work smoothly, so the feedback we collect becomes part of our broader workflow rather than a separate silo. **What do you dislike about Alchemer Feedback Platform?** The platform is overall very strong, but at times the large number of features can make setup feel a bit complex. Some integrations require additional configuration before they run seamlessly, and occasional updates change the interface slightly, which takes time to adjust. While support is generally excellent, faster response on minor issues would make the experience even smoother. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Alchemer helps us centralize customer feedback, which used to be scattered across different channels and hard to analyze. By making surveys easy to create and integrate with our other tools, it saves time and ensures we can act on insights quickly. This has improved our experience management process, given us clearer analytics, and ultimately helped us make more informed decisions. ### 4. All-in-One Survey Tool with Powerful Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Alchemer Feedback Platform?** I like that it has all the features I need to collect information for my organization. for example, skip logic and other survey question features. it also allows for questions to be saved in a library to be used again for other surveys rather than having to retype them. **What do you dislike about Alchemer Feedback Platform?** I have found it somewhat frustrating when surveys that require adjustments after data collection end up crashing. I also wish that alchmer has features to include quiz scores for each question rather than for each page or the entire survey. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** It's providing me with participants' feedback to enhance programs. It also enables me to collect important information to measure the progress of a program. ### 5. Great Feedback Abilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Alchemer Feedback Platform?** Nice interface, user friendly, intuitive **What do you dislike about Alchemer Feedback Platform?** Difficult to make it customisable, and can be clunky **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Good at providing useful feedback to businesses to refine what we are doing. ### 6. Good Product and Services **Rating:** 4.5/5.0 stars **Reviewed by:** Kapil S. | Project manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Alchemer Feedback Platform?** Excellent product and services of the firm **What do you dislike about Alchemer Feedback Platform?** Complicated survey logic setup, no internal complaint model, email delivery issue **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Reduce manually days compilation ### 7. I can continue to use it for many years. **Rating:** 5.0/5.0 stars **Reviewed by:** Estima A. | senior data analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Alchemer Feedback Platform?** Simple to identify fast questions and define conditions. Customer support is fast and solution -oriented. **What do you dislike about Alchemer Feedback Platform?** It is very clear to make mistakes in the conditions you make by creating a group in very complex conditions. For example, it can be difficult to follow the conditions due to more than one question with too many brands in the same screen and open to error. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** It is practical to copy the question and move it to the right place. It is very fast to write and test simple conditions. ### 8. My preferred survey platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jill C. | Quality Improvement Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Alchemer Feedback Platform?** I love that we have the ability to share items between organizations and the ease of sharing things like assessment templates among public health organizations is such a wonderful feature. I also love how easy and intuitive it is to use and integrate into our existing processes. **What do you dislike about Alchemer Feedback Platform?** There was some lack of clarity about what was shared and what was private when I was onboarded, but that has since been clarified and been made easier to identify. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** It has provided us with a better, more intuitive, and less expensive product to collect satisfaction data among customers, clients, other stakeholders, and staff. ### 9. Alchemer for Change Management **Rating:** 4.5/5.0 stars **Reviewed by:** Sheryl B. | Change Management Manager, BCFSA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Alchemer Feedback Platform?** I use Alchemer as an integral tool in my Change Management Toolkit. It helps me to guage where people are on their change journey and allows me to focus in on areas that may need mores support. Without this valuable and easy to use tool ,my Change Managment work would be simply guess work but now I have the metrics to back up my recommendations. Alchemer University was very helpful and had me up and running my first survey in no time. I also like being able to see real-time results while the survey is still live. **What do you dislike about Alchemer Feedback Platform?** I would like to have access to some of the advanced analytics when it comes to organizing and deciphering qualitative results. I've already used up my budget for the middle range subscription so moving to the advanced version isn't an option but it would be nice to have. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I was looking for a survey tool that allowed respondants to add addtional comments to explain their ratings. Alchemer makes this really easy. I also like the logic option so that I can segregrate responses into user groups. ### 10. Good and quick and easy DIY tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Manmoy M. | Head global Panel management and expert care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Alchemer Feedback Platform?** They are available with a quick turn around time for any queries. Platform is never down and experience is seamless. **What do you dislike about Alchemer Feedback Platform?** Nothing. Everything is okay. My experience this far has been very good and seamless. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We had to outsource our programming earlier but with Alchemer we do t need to outsource and we don't need any special skill set ### 11. Good tool to quickly develop surveys and see real time results. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Alchemer Feedback Platform?** Alchemer is a good tool for developing surveys with a variety of question types ranging from text, Likert, drag and drop, summative, and ranking styles. My team uses it multiple times a week. It is user-friendly and has a straightforward learning curve. You can customize the look and feel of the survey and automate reports. The customer support team is responsive in most instances. **What do you dislike about Alchemer Feedback Platform?** Sometimes the export links for the data don't open behind our firewall. We have a workaround by using the share link instead. More customization in their automatic reporting for toggling on and off certain answer responses or being able to apply weights to the data would enhance the robustness of the tool. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Alchemer helps us stay connected to members by providing a tool to gather their feedback and perspectives on organizational issues. ### 12. Great bang for your buck tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Alchemer Feedback Platform?** Overall I have found that Alchemer tends to be more affordable than other enterprise solutions but also significantly more robust than other cheaper survey platforms on the market. It is about 90% of the functionality for about 10-20% of the price. **What do you dislike about Alchemer Feedback Platform?** Sometimes it can be slightly clunkier with custom coding and more complex question types. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Primary survey software ### 13. Intuitive Survey Platform with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jake W. | Research Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Alchemer Feedback Platform?** Alchemer is easy to learn on the go, especially if you have any prior survey experience. But if not, there are outstanding short videos that allow you to get up to speed quickly. I have many years of experience, but these videos have rapidly helped me onboard colleagues. **What do you dislike about Alchemer Feedback Platform?** There are some features that are either missing (compared to other survey software) or are a little difficult to find. I've found work arounds for most all of the functions I'm used to, but it can take a quick search on Alchemer University of an email to support to get the job done. Not a huge deal at all. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We effectively and efficiently collect partner experience perceptions that we share internally with our customer support staff, managers, executive team to make solid decisions around corporate strategy and tactical managmenet. ### 14. Great survey platform and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Alchemer Feedback Platform?** Alchemer's platform is easy to use and customize. I am able to use it for a wide variety of surveys for different audiences, including use of many question types. I also really like the automated report feature as it eliminates the need to download and analyze the data on another platform to share with colleagues. I previously used Qualtrics and found Alchemer to be a great product at a much better value. **What do you dislike about Alchemer Feedback Platform?** I wish Alchemer had improved functionality for administering and grading quizzes. You can use it for quizzes (and I have), but it is not as easy to set up and customize as I'd like. As well, only a few question types are supported using the grading feature. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We use Alchemer to administer surveys to stakeholders, learners/customers, as well as internally to collect information from our team. We use it to collect feedback from participants on our programs. ### 15. Excellent online survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Alchemer Feedback Platform?** Reviews products independently, supported well via conferences. Accommodates a wide array of tasks! **What do you dislike about Alchemer Feedback Platform?** Limits in setting up logistics. Prices are too high! **Recommendations to others considering Alchemer Feedback Platform:** Just try it! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Getting feedback, survey satisfaction works really well with business prospects. ### 16. General usage habits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Alchemer Feedback Platform?** easy question definition, You can handle many things on your own without technical assistance. **What do you dislike about Alchemer Feedback Platform?** Unable to track online quotas in real time via link **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** With quick question identification, I can complete new projects on time. ### 17. Easy to use with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Kiana E. | Sr. Growth Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Alchemer Feedback Platform?** The product is extremely intuitive and easy to use. We were able to jump in immediately and create our surveys on our own. The Alchemer team is also extremely supportive. They are a great resource when creating more advanced surveys or have helpful insight on how to best set up the complicated ones. I can send in a question and hear back from our team in less than a day. They are very patient and teach their users how to fish instead of just doing it for them. **What do you dislike about Alchemer Feedback Platform?** There isn't much I dislike from Alchemer. I do with that the reports were more customizable, but we are able to work well with what is currently offered anyway. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Alchemer has been so helpful with visualizing survey results. Our old platform didn't have options for data visualization and this is a huge difference. It is also much easier to manage users. ### 18. Make it simple or make it complex, you choose! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Alchemer Feedback Platform?** Ability to fully customise your survey look & feel right down to the survey link and question layout. **What do you dislike about Alchemer Feedback Platform?** Support is slow and often just refers you to Alchemer documentation which is good but not always enough for big complex jobs **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Alchemer allow us to be fully self sufficient as a business and manage our own surveys and data. We can use it in a very basic form or get technical and write custom scripting to create completly bespoke surveys that perfectly deliver to our clients needs. ### 19. Alchemer is a great survey / screening tool **Rating:** 4.0/5.0 stars **Reviewed by:** Dan A. | UX Design Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Alchemer Feedback Platform?** The customization of Alchemer is probably its biggest strength. As a UX design manager, I can use Alchemer for several types of user information I need to gather, such as Persona Validation, Workflow Validation, card sorting and a first and secondary screening for Usability Lab participants. **What do you dislike about Alchemer Feedback Platform?** There are a few issues with some reporting I need to do, but other than that, not a whole lot I dislike. Although, I have to say it ... I like the previous name better. :) **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** As previously mentioned, Alchemer's suvery tool provides us with the ability to gather information from end-users in a variety of ways but in all cases it focuses on providing us with information directly from users but have also used it to gather information internally as well. ### 20. Alchemer Makes My Job Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Alchemer Feedback Platform?** We use Alchemer to gather feedback from internal and external clients. Creating the survey, collecting the responses, and analyzing the results are easy to do. Their client support is excellent to work with when we've had questions or concerns. **What do you dislike about Alchemer Feedback Platform?** Alchemer is a solid survey solution. Adding translated surveys could require fewer steps. **Recommendations to others considering Alchemer Feedback Platform:** Alchemer provides excellent documentation and customer support to help when stuck. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Alchemer makes it possible for us to consistently and confidently capture client feedback. They provide us with lots of tools that allow us to easily customize the surveys. ### 21. Great platform, easy to use, a lot of features and excellent customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Javier S. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Alchemer Feedback Platform?** It is very reliable, easy to use. And the R-Studio feature helps me to create great reports for individuals automatically. **What do you dislike about Alchemer Feedback Platform?** It took me two or three weeks to understand everything. And the only issue, but that is something that is required by law, is that you can't sent mails to people not in your approved mailing list. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Complex queries for my clients. ### 22. We could not have made a better decision! **Rating:** 5.0/5.0 stars **Reviewed by:** Diane B. | Senior Marketing Manager, Customer Lifecycle Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Alchemer Feedback Platform?** 1. Ease of program set up. 2. Ability to build automated communications to customers so the right people in support, sales, customer satisfaction,and engineering can reach out to them. 3. Designing programs that further and deepen customer engagment with your brand such as writing reviews, posting reviews. 4. The Alchemer geniuses say yes before – “no, we can’t do that.” They like an intellectual challenge and will work with you on your implementation needs. They will also tell you, nope, it won’t work. 5. Ability to set up dashboards for different organizations within our company. 6. Their “guide and fix” attitude. The product is designed for self-implementation, but having Alchemer staff there in case you need help is the best! 7. Alchemer Academy is full of great resources that walk you through setting up and using the product. **What do you dislike about Alchemer Feedback Platform?** 1. Getting the contract complete took time—more our issue than theirs. 2. Slow down the training once you get into the more complex features; moves too fast, need more examples. 3. Expand the technical integrations supported. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** To become a customer-obsessed company needed more actionable NPS information, and we needed the “whys” behind the score. We were looking for a product that would automate the processes we needed to keep in touch with customers a lot of customers in a timely manner. We had outgrown SurveyMonkey. We looked at Qualtrics and Medallia along with Alchemer. We decided that neither Qualtrics nor Medallia would be a good fit for us. Too complex, too time-intensive. We needed something now, not in 18 months. We needed to have the data from the Alchemer platform easily handed back to our already established systems. A lean, easy, cost-effective, and agile solution is what we needed. When I’m told a product is easy and fast to implement – I usually roll my eyes and think - oh sure. Well, I needed to eat crow on this one. It was. Within three weeks of the contract being signed, we were up and running and getting value from our investment. Additionally, within the first three weeks, we found other vital uses for the product. Alchemer gives us the knowledge and the processes we need to become a customer-obsessed company! ### 23. Highly recommend Alchemer both for research and non researchers alike. **Rating:** 4.5/5.0 stars **Reviewed by:** Demetri V. | Insights Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Alchemer Feedback Platform?** The Alchemer interface is effortless to use. **What do you dislike about Alchemer Feedback Platform?** Design features in the surveys is limited. **Recommendations to others considering Alchemer Feedback Platform:** Alchemer is an affordable option compared to other platforms out there. It provides pretty much all the functionality you need in this price bracket. There are better products like Civica Involve, Qualtrics, and Confirm It. However, these are specific market research tools that require steeper budgets. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I use Alchemer for internal surveys as well as customer-related projects. The platform has enabled us to grow our research offering. ### 24. Alchemer is a fantastic platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Alchemer Feedback Platform?** Alchemer is a fantastic platform and is an excellent tool for creating an online funnel. As a small business owner, I need an effective and reliable tool to generate leads, and this is exactly what Alchemer does so well. Alchemer will help me collect information from my prospects to make my sales process much easier. Alchemer is very easy to use and does not require much technical skills to be able to create a survey and built it into my website. I would highly recommend Alchemer to anyone who wants a lead generation funnel - which means every business owner. **What do you dislike about Alchemer Feedback Platform?** The platform could provide better style themes to make the funnel look better and improve the customer experience. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The main problems that I am solving is the ability to generate new business into my sales pipeline. This is the most important aspect of growing my business to ensure there is a steady flow of leads and sales. Alchemer allows me to automate the marketing process so that I can collect critical pieces of information from my prospects so that they are qualified before I even pick up the phone to sell my service. ### 25. Alchemer review **Rating:** 5.0/5.0 stars **Reviewed by:** Mike E. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Alchemer Feedback Platform?** It was very intuitive and easy to learn. I especially liked the logic functions. What convinced me I made the right choice was the ease of doing multiple languages. **What do you dislike about Alchemer Feedback Platform?** Price was the biggest obstacle for a small organization. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Creating multiple language surveys with ease was the most significant benefit with Alchemer. ### 26. Excellent, easy-to-use software **Rating:** 4.5/5.0 stars **Reviewed by:** Laura L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2020 **What do you like best about Alchemer Feedback Platform?** As a market researcher, I need software that's simple, fast, and creates attractive surveys for my clients. SurveyGizmo is the best! It's user-interface is clean and self-explanatory, and it offers a great selection of question types for programming (single-selects, grids, NPS, text boxes, contact forms, etc.) . Customer support is fantastic when you have a question about programming a particular type of question, and the online community is great, too. Distributing surveys is also easy using the software. You can create an open link or create unique links to track responses. Also, you can upload your own list and use their tool for email campaigns. On the back end, analysis options are fairly robust, and it is easy to download data in the formats you need. It's a great tool and definitely worth the price! **What do you dislike about Alchemer Feedback Platform?** There are some types of survey logic that aren't as straightforward as they should be, but again, customer support is excellent and can walk you through some of the trickier programming challenges or find a workaround. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We started using SurveyGizmo because we wanted to bring our survey programming in-house. At first, we couldn't find the functionality we needed in free or lower-cost survey tools. We shopped a few software tools and most were way too expensive and offered us more than we needed in terms of analysis tools (we prefer to handle that ourselves for our clients used to customized research). SurveyGizmo looks and feels as professional as some of the other "big guys" out here. ### 27. Doesn't get easier **Rating:** 5.0/5.0 stars **Reviewed by:** Abel R. | Assistant Vice President & Corporate Sales Support Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Alchemer Feedback Platform?** It's easy to create surveys and easy to pull reports for responses. **What do you dislike about Alchemer Feedback Platform?** Everything is pretty great actually. I I don't think there's much I'd change at all. **Recommendations to others considering Alchemer Feedback Platform:** Try it. Get it. It's worth it. It's so easy to use that it's fun! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** It's a great platform for gathering all types of information from gauging employee experience to finding out specific details. ### 28. Alchemer offers perfect survey chemistry for custom integration **Rating:** 5.0/5.0 stars **Reviewed by:** Brad R. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Alchemer Feedback Platform?** The ability to integrate our custom question type into the platform enabling our integrated solution. **What do you dislike about Alchemer Feedback Platform?** Need better status updates and reporting. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We created a custom question type that integrates necessary and unique elements of our research requirements with the Alchemer (formerly SurveyGizmo) platform. It's a great solution that has performed well for over a decade. ### 29. Perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Alchemer Feedback Platform?** The platform is very complete, dynamic, simple to use and at the same time complexin terms of information **What do you dislike about Alchemer Feedback Platform?** Sometimes the survey did not understand the logics that I put in, or did not correctly capture the Brazilian language. However, they were quick to correct the problems with the help desk **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** All the surveys we need for the company, be it one-off problems or large-scale ones, Survey always supports us ### 30. Alchemer Survey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Alchemer Feedback Platform?** Ability to create a survey from a previous survey. **What do you dislike about Alchemer Feedback Platform?** I have to send the test link to my phone to see how people would see all of the questions. I would prefer to have a "view" button option desktop vs. phone, so I can make immediate edits. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Anonymous feedback from internal and external customers. ### 31. Best Survey Platform I have used! **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne A. | Lecturer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Alchemer Feedback Platform?** I have been using Surveygizmo ever since I did my PhD in 2013. I have tried several others over the years, but this is my favorite. I love that we can use different links to the same questionnaire and in that way, I know what is more efficient in getting answers. I also love that a question made can contain an answer that the respondent has chosen in a previous question. **What do you dislike about Alchemer Feedback Platform?** Sometimes it is not very user friendly and I have to search for support to figure how to get things done. For instance, how to upload images and use them in the answers. **Recommendations to others considering Alchemer Feedback Platform:** If you want a professional questionnaire, use SurveyGizmo! It allows you to do anything you think of. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I have conducted research using surveygizmo and written articles for scientific journals. I have also used Survey gizmo to obtain feedback from events that I have organized, I think it is much more professional that google forms. The main benefits that I have realized are related with the things I like the best. ### 32. Highly customizable surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Céleste M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Alchemer Feedback Platform?** The product could suit a wide range of users with various needs and skills. There are endless possibilities for customization and scripts programming if you are able to read a bit on those topics on community forums. In a few weeks of use, I was feeling like I was completely mastering all the tools I would need for a long time. **What do you dislike about Alchemer Feedback Platform?** There is nothing that I really dislike. There is still a few glitches from time to time that require that you call the customer service (2-3 times last year), but they are always kind and ready to help. This is details, but I wish there would be a built in translation for messages in other languages. You need to re-upload them every time or start a new survey from a duplicated one. I also wish you could do more with the question libraries, as in stocking translations, alias and reporting values. For now, I don't really use the question library but I imagine this could be something that could improve my workflow. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We have been able to produce efficient, easy to manage and and user friendly surveys. For instance, Survey Gizmo has kindly built custom scripts for us for helping filtering our respondents from individual postcodes. ### 33. The 'no training needed' survey tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Alchemer Feedback Platform?** You can keep it simple, or you can add customization and integrations very easily. What surprised me the most was the out of the box reporting capabilities. **What do you dislike about Alchemer Feedback Platform?** If I get an error code, they are usually vague, so I'm not sure what to do to fix the problem. It isn't a big problem, but this is where I have seen the most friction when using the application. **Recommendations to others considering Alchemer Feedback Platform:** Definitely worth it. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** SurveyGizmo is helping us gather feedback and user voice. This helps us truly understand their pain points and convert those pain points into successful outcomes. ### 34. Processing feedback data is simple with SurveyGizmo. **Rating:** 4.5/5.0 stars **Reviewed by:** Ema W. | Senior Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo has a number of form templates that you can use to run your forms quickly. The layout can be customized so that you can add different types of boxes, not only the standard text, buttons and radio buttons. The table-making tool is very intuitive and does not require a lot of specialist knowledge to use it effectively. There is a simple drag and drop tool that makes adding and moving questions easier. I like the fact that some questions can be automatically ignored based on the user's answers to previous questions. **What do you dislike about Alchemer Feedback Platform?** SurveyGizmo's customer service team is helpful, but does not always know how to connect properly. This is quite expensive compared to other research platforms that provide similar functionalities. **Recommendations to others considering Alchemer Feedback Platform:** SurveyGizmo is a highly efficient solution to create surveys and table data in a simple and fast way. We have managed to collect high quality data that allowed us to make very informed decisions about the development of our products and services. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** SurveyGizmo is a highly effective solution for smooth and fast survey creation and data aggregation. SurveyGizmo is a professional solution for both software users and surveyors. The possibility to refine the form allowed us to get a detailed insight into what our respondents say. ### 35. User friendly platform with everything you need **Rating:** 5.0/5.0 stars **Reviewed by:** Sasha H. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Alchemer Feedback Platform?** I love Survey Gizmo because it has all the question types, logic, injecting, styling and invitation methods I need to do voice of the customer, voice of the employee and community surveys. If I need to whitelist an IP I can get the information I need in minutes. If I need to do something new I can find out how without needing to talk to anyone, the online help resources are great. The platform overall is very user friendly and and intuitive and extremely affordable. **What do you dislike about Alchemer Feedback Platform?** If you are on the lower end packages, you cannot upload images to style your survey, nor can you size them in the survey styling page... You need to upload/host them yourself and put the link into the styling page. This can be a hassle, but you can actually use social media like Imgur to host your images. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I have set up a community that I use to test appetite for new products as well as consumer behaviour and all my surveys are done through Survey Gizmo. This community has really helped my department to make data driven decisions. ### 36. Great Survey Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is such an easy to use survey builder that makes creating surveys extremely easy and painless. I don't have to worry about struggling over countless options when they made this service has made it incredibly easy to make surveys quick. For anyone trying to make a survey, SurveyGizmo makes the process uncomplicated and easy to learn. **What do you dislike about Alchemer Feedback Platform?** I do wish the pricing models on the website were a bit fairer and included more perks like other competing survey platforms. Also, sometimes bugs might occur that could disrupt the process of making surveys, but this isn't much of an issue. **Recommendations to others considering Alchemer Feedback Platform:** It is a easy to use survey platform that takes care of all our needs and will definitely satisfy your needs. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** SurveyGizmo has allowed us to accurately gauge reactions towards newer ideas or products that would be implemented in our organization. It has made the process of collecting feedback very easy and provided anonymity to the people taking the survey. ### 37. Surveys everywhere you are! **Rating:** 4.5/5.0 stars **Reviewed by:** Shekhar Y. | Circle Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Alchemer Feedback Platform?** Includes a lot of strong highlights / sample categories which looks pretty fine on handheld devices like smart phones. The summary GUI is profoundly instinctive and provides an incredibly wide range of options. What I appreciate most about SurveyGizmo is the integration of the mobile phone, it's awesome to have the ability to do surveys with only a simple phone, any location you are! I love both the methodology and performance when doing some job it is special and very much expected. This is great for scheduled surveys and I've had amazing tests. **What do you dislike about Alchemer Feedback Platform?** I couldn't check survey outcome on mobile devices. I really like the service but out of possibility it would be nice to add more structures because it's all about improving the essence of what you want to sell. **Recommendations to others considering Alchemer Feedback Platform:** SurveyGimzo is really pleasant, a little expensive, but absolutely worth implementing. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Simple to consider existing consumer needs, and develop and prepare our latest business development approach and templates accordingly. The GUI is very intuitive and easy so even a new employee or client  can comprehend and use it, and support us with right information. ### 38. Get feedback when you cannot contact your clients personally. **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo V. | Analista de vendas, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2020 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is a software application built to build surveys and evaluations online. It includes easy-to-set functionality to suit your requirements, and all you need to build surveys, administer them, and review their responses. It also provides search tables, if you require detailed demographic details. I like cutting-edge technology and ease of usage. It doesn't allow users to have greater IT skills. The gui is quick to use, and clear. SurveyGizmo helps you to build popular questions of all kinds: free type, multiple option with simple and different answer choices, escalator etc. All the details that SurveyGizmo gathers will be analyzed. **What do you dislike about Alchemer Feedback Platform?** SurveyGizmo provides restricted branding choices and an exact alignment for the website's current architecture can be challenging to achieve. The premium edition has the same user experience, and only boost the functionality. **Recommendations to others considering Alchemer Feedback Platform:** This is a very valuable platform that has little but compare about other businesses providing the same program. If you need fantastic tools that you regularly use to build fast surveys for users, then Survey Gizmo will be for you and your team. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** With SurveyGizmo the production and distribution of surveys is extremely simple. Customer support offers timely, competent assistance. SurveyGizmo performs nuanced polls differently than most survey developers, with several implications and drops based on the responses. ### 39. Collect feedback quickly with SurveyGizmo! **Rating:** 4.5/5.0 stars **Reviewed by:** Hugues P. | Co-Founder and COO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2020 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is really easy to use, and with this powerful method helps track the status of polls. Surveys from scratch are simple to build and users can quickly gather feedback sent. This software aims to coordinate the different activities and produce the best outcomes depending on the data obtained from this application. SurveyGizmo gives you the tools to build surveys that aid with your marketing campaigns. The program is essential for many reasons as we build a survey and submit it to the public to determine any demand anytime a company calls us to order a market report. **What do you dislike about Alchemer Feedback Platform?** SurveyGizmo is the market's best survey innovative device, and it can hardly be found that doesn't satisfy. Often, though, the real architecture of the program is that it may be limited by different problems so the correct solutions may be challenging to create. You can get through that, but it can tend to hinder you in potential surveys. A commercial edition with very restricted features is available on the market. **Recommendations to others considering Alchemer Feedback Platform:** This is simpler to use than normal so it is simple to understand so you can save time with a sample. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** SurveyGizmo is incredible app I use every now and then. To assess via my community, I will build online surveys because they are simple to use. Its link gives me all I need to render the surveys effective, and to enhance overall connections I can even attach photos and videos to surveys. This offers a range of tools, text boxes, reviews, assessments and much more. SurveyGizmo is really successful for its interface, which helps me to quickly construct online surveys which generate all the surveys I need for my company market analysis. ### 40. SurveyGizmo is a full-featured survey platform at a fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2020 **What do you like best about Alchemer Feedback Platform?** The full-access subscription offers just about everything a researcher will need to get the job done. This includes many types of integrations, custom scripting, and advanced question types. The ability to add new questions is easy and setting up each question's characteristics is intuitive. **What do you dislike about Alchemer Feedback Platform?** I've found that my searches through Help/Documentation have taken longer than I expected. That could just be my issue... :-) I would also like a chat option for Help (actual person on the other side, not a bot) **Recommendations to others considering Alchemer Feedback Platform:** SG should definitely be on the shortlist of platforms to consider and to use on a free trial. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The subscription model is such that I don't have to guess my annual survey volume (estimate too high and lose money at the end of the year!) The Google Sheets integration was exactly what a client wanted and once set up, there was no manual labor needed to deliver the data. I anticipate being able to use SG for some con joint and Max Diff, which will save me money by not having to contract out or buy other software. ### 41. Polling is faster now with SurveyGizmo. **Rating:** 4.5/5.0 stars **Reviewed by:** Bernadett H. | Corporate Social Responsibility and PR Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2020 **What do you like best about Alchemer Feedback Platform?** Being able to create my surveys that are attractive to my customers has been an arduous task, it is in lake that I have benefited a lot SurveyGizmo because I have achieved that my surveys have better opinions, much more valuable, some opinions help us improve our services and products that provide satisfaction to our customers. It has many features about how a survey should look and its data integration options are very reliable and good. The workflow to make the user create a survey is much more simple and interactive for those who take the surveys. **What do you dislike about Alchemer Feedback Platform?** SurveyGizmo has a very intuitive interface so I've never had any complaints about it. On the contrary, all the time I've used it, it has provided me with incredible features that are necessary to achieve success in every survey I conduct with my consumers and employees as well, since we like to know how our employees feel in the workplace. **Recommendations to others considering Alchemer Feedback Platform:** I recommend it 100% as a tool that will help you to know the opinion of your customers and even your employees. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** SurveyGizmo is a different platform than others that I have used, because with it I can get very good statistical results at the end of each survey. The results are always presented in graphs with an excellent description, I like it because I can edit the surveys after they are published on my website which is great because I can avoid future errors in my statistics due to a badly written or out of place question and so I edit easily. ### 42. Great Free Tool for Small Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Westoak Woods B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is mostly easy to use. There was a small learning curve, but once you get the hang of it, you can easily create your surveys. Also, the standard reports that come with the app are very visually pleasing and provide you great graphical information about the responses. **What do you dislike about Alchemer Feedback Platform?** There's not much that I dislike about SurveyGizmo. There could be a little bit more help for new survey creators about setting up surveys. This is my second year using SurveyGizmo and I found it's important make sure that all of your responses with the same answers are in the same order, such as Highly Satisfied, Very Satisfied, Satisfied, Neither Satisfied nor Unsatisfied and Unsatisfied. This makes the reports and graphs consistent and much easier to read. **Recommendations to others considering Alchemer Feedback Platform:** As a small religious organization, we are using the free version with 100 or less responses. We have not yet tried to paid version. I recommend using SurveyGizmo. We use the survey for our Christmas Bazaar each year, and I liked that it was fairly easy to use the same questions to create a new survey. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are using this for our church survey for our Christmas Bazaar. This helps us get valuable feedback from the vendors about what we did well and where we can improve. ### 43. A Hidden Gem in the Survey Platform Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Alchemer Feedback Platform?** The professional subscription has sophisticated skip and question logic that is easy to use and straightforward. Together with the easy to use 3rd party panel integration using the 3 redirect links, this is a must have tool for any research firm. **What do you dislike about Alchemer Feedback Platform?** Although the professional license is priced competitively, if you want more than 1 user, the price goes up significantly. **Recommendations to others considering Alchemer Feedback Platform:** Survey Gizmo is a powerful tool, don't be fooled by the minimalistic user interface, this platform has more features than Survey Monkey, QuestionPro, or Survey Anyplace. The professional license makes the most sense from a research perspective. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We changed to SurveyGizmo (SG) from Survey Anyplace (SA) because SG has an easy way to integrate with 3rd party panels, matrix questions, and question logic configuration that is easy to use (SA also has this feature but it's twice as hard to set up, and prone to mistakes). We could have gone with QuestionPro too but QP did not have a configuration to validate a minimum amount of characters to validate open question responses, and it required getting in touch with the support team to configure redirect links for 3 party panel integrations. ### 44. Intuitive but creative and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Holly J. | Associate, Architecture & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Alchemer Feedback Platform?** Survey gizmo is very intuitive and easy to follow. The help section is comprehensive and informative when trying to use more complex features. It's great for basic surveys but also a robust tool to collect any type of data. **What do you dislike about Alchemer Feedback Platform?** Report customization is more geared toward web viewing and does not allow for flexibility to create a PDF (such as specifying page breaks and special question type preview in a static format) no direct integration with Microsoft PowerBi at this time for more enhanced graphics the program can be a little Glitchy - where updates to a change made could be delayed or browser window needs to be refreshed. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** SurveyGizmo allows a user to input data into a visually appealing source and export into a pivotable excel for endless sorting/calculating and comparing. ### 45. Best platform for feedback collection for precise decision making **Rating:** 4.5/5.0 stars **Reviewed by:** Nikita V. | Bda, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2020 **What do you like best about Alchemer Feedback Platform?** I like the feature of Custom URL and also offline mode for collecting responses. It can also be used on mobile. **What do you dislike about Alchemer Feedback Platform?** Manual rework sometimes can be a challenge **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Gathering and monitoring responses. It gives a good platform for feedback provision. ### 46. Great way to create surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Carl W. | Trading Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Alchemer Feedback Platform?** Surveygizmo give us many ways and options to design our surveys. The variety of templates and forms are insane compared with the competition. They provide us with all kind of tools to create in the proper way our surveys and with this gather important feedback, thoughts and comments about products, services or any changes that could make difference in a business. Another thing is the price, compared with the big fish like Qualtrics is too cheap. **What do you dislike about Alchemer Feedback Platform?** The support team in the first place. It seems that they are not interested in solve any problem, even if it was a small issue. I don't know if was only me but never fix a issue with them. Another thing that is bothering me is the increasing of the price. Ok I know I just said the price is cheaper than Qualtrics but should be more accessible to the wallet. Departing from this, the program is good and I got not more bad things to say about this survey creator. **Recommendations to others considering Alchemer Feedback Platform:** Just do it. The program is good quality and price is not that expensive comparing the features that they provide, I know Qualtrics bring more to the table but the price is higher. If your budget is up to the surveygizmo pricing, don't doubt on buy it. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The main thing is Surveygizmo provide us all the tools for create surveys and with this we are capable of read feedbacks, thoughts, comments, ideas from many people and transform them all into one that can work for everybody. The program itself give us many benefits or features, like add-ons, customize it, data reports, emails campaings, integrations, and more. ### 47. Thorough, tailored experience that boosted my confidence in using SurveyGizmo **Rating:** 5.0/5.0 stars **Reviewed by:** NaDaizja B. | Program Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Alchemer Feedback Platform?** I liked that the SurveyGizmo Ultimate Training afforded me the option of participating in both the standard training workshops, as well as the advanced training workshops. This was great because while I needed to learn the basics of some functionalities on SG, there were others that I knew fairly well, and benefitted from experiencing at an advanced speed. **What do you dislike about Alchemer Feedback Platform?** The price. Though my organization pays for my license, the new pricing structure prohibits multiple users unless additional licenses are purchased. This is a bummer, as we often like to collaborate on surveys and reports. However, we do not use the tool enough to justify purchasing more than one license. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are better able to assess student knowledge, behavior, and attitudes before and after participating in our programs. We are also able to capture valuable feedback from families and program alumni that can be weaved into our organization's narrative and can be used to improve program offerings. ### 48. Modern survey building platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2019 **What do you like best about Alchemer Feedback Platform?** SurveryGizmo is an excellent platform with a fluent web layout, which makes it easy to understand and navigate around from a user point of view, well done to the development team. **What do you dislike about Alchemer Feedback Platform?** Perhaps the plan costs could be a little more "accessible" but the platform itself works seamlessly, so nothing to dislike in that aspect **Recommendations to others considering Alchemer Feedback Platform:** This platform is excellent, good enough documentation but also a great support team who's there to assist you with any problems you might experience **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Our organization holds various surveys throughout there year, as we are actively improving our business based on customer feedback, and we needed a platform that would allow us to streamline the whole process ### 49. Easy to use software with great functionality. **Rating:** 4.5/5.0 stars **Reviewed by:** Brooke G. | Real Estate Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Alchemer Feedback Platform?** I think that survey gizmo has been really easy to use and get started with. While other survey solutions may require more work to get integrated and creating surveys, I was able to create test surveys day one of using this product. I think that it has a lot of potential, especially with its analysis abilities, with better reporting visuals, these analysis would be really effective. **What do you dislike about Alchemer Feedback Platform?** I think that the thing survey gizmo really needs to improve is prebuilt templates of surveys for users to use. Having to build unique surveys from scratch can be a huge hassle, and with a template, they would become really easy and straightforward for customers to manage and employ. Further, as I said above, the interface for data reporting needs some visual revamping. **Recommendations to others considering Alchemer Feedback Platform:** I would recommend it if you are willing to sit down and put in the effort to design surveys from scratch. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I have been using survey gizmo to gather data from my leasing and home buying clients regarding their preferences for homes. This allows me to do preliminary research for homes in the market as well as provides me a unique set of data to analyze market trends. I have been able to do some analysis on these market trends and my executives have found the data that surveygizmo gathered really interesting and eye opening. ### 50. Several possibilities to design surveys. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Alchemer Feedback Platform?** Surveygizmo provides us with many ways and possibilities to design our surveys. Compared to the competition, the variety of templates and forms is insane. They give us all kinds of tools to develop our surveys in the right way and gather valuable feedback, thoughts and comments about products, services or any changes that might make a difference in a business. A further thing is that the price is relatively cheap compared to the large providers. **What do you dislike about Alchemer Feedback Platform?** First of all, the support team. They do not seem to be interested in solving any problem, even though it was a minor problem. I don't know if it was just me, but I can't fix a problem with it. Another thing that disturbs me is the price increase. The program is decent from this, and I didn't have any bad things to say about this creator of the survey. **Recommendations to others considering Alchemer Feedback Platform:** The software is high quality, and the cost is not that expensive to compare the characteristics they provide. If your spending plan is up to the price of the surveygizmo, don't doubt buying it. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Surveygizmo provides us with all the resources to create surveys and this enables us to gather feedback, ideas, observations from several individuals and convert them into one which can operate for everyone. The software itself provides us with many advantages or functionalities, such as add-ons, customization, information reports, implementations, and much more. ## Alchemer Feedback Platform Discussions - [What is Alchemer EFM used for?](https://www.g2.com/discussions/what-is-alchemer-efm-used-for) - 1 comment - [View Alchemer Feedback Platform pricing details and edition comparison](https://www.g2.com/products/alchemer-feedback-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+18%3A20%3A29+-0500&secure%5Bsession_id%5D=388cb07b-cead-430d-b0a5-f4aea7bd235d&secure%5Btoken%5D=bfb7f167905ac256b94110da1a32f722879565b0796376f3b083b8ace337ab3c&format=llm_user) ## Alchemer Feedback Platform Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Auth0](https://www.g2.com/products/auth0/reviews) - 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[HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [IBM SPSS Statistics](https://www.g2.com/products/ibm-spss-statistics/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kentico](https://www.g2.com/products/kentico/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [KnowledgeOwl](https://www.g2.com/products/knowledgeowl/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Dynamics 365 - Custom Data Actions](https://www.g2.com/products/microsoft-dynamics-365-custom-data-actions/reviews) - [Microsoft Dynamics 365 Customer Voice](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews) - [Microsoft Dynamics 365 Supply Chain Management](https://www.g2.com/products/microsoft-dynamics-365-supply-chain-management/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Office 365 - A & E Technologies, Llc](https://www.g2.com/products/office-365-a-e-technologies-llc/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Cloud](https://www.g2.com/products/oracle-cloud/reviews) - [Oracle Cloud Data Management](https://www.g2.com/products/oracle-oracle-cloud-data-management/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [PeopleSoft Campus Solutions](https://www.g2.com/products/peoplesoft-campus-solutions/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) - [ServiceNow Business Continuity Management](https://www.g2.com/products/servicenow-business-continuity-management/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [ServiceNow - Custom Data Actions](https://www.g2.com/products/servicenow-custom-data-actions/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [SFTP Drive](https://www.g2.com/products/sftp-drive/reviews) - [SFTPPlus MFT](https://www.g2.com/products/sftpplus-mft/reviews) - [SFTP To Go](https://www.g2.com/products/sftp-to-go/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sugar CRM Connector](https://www.g2.com/products/sugar-crm-connector/reviews) - [TA9 IntSight](https://www.g2.com/products/ta9-intsight/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Tango](https://www.g2.com/products/blackhawk-network-tango/reviews) - [Tango](https://www.g2.com/products/tango-tango/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - [Unanet CRM by Cosential](https://www.g2.com/products/unanet-crm-by-cosential/reviews) - [Unanet GovCon](https://www.g2.com/products/unanet-govcon/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Workday Platform](https://www.g2.com/products/workday-platform/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sign](https://www.g2.com/products/zoho-sign/reviews) - [Zoho Sign API](https://www.g2.com/products/zoho-sign-api/reviews) ## Alchemer Feedback Platform Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top Alchemer Feedback Platform Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,020 reviews)