# Alchemer Feedback Platform Reviews **Vendor:** Alchemer **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 196 ## About Alchemer Feedback Platform Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement. ## Alchemer Feedback Platform Pros & Cons **What users like:** - Users appreciate the **intuitive and easy-to-use interface** of Alchemer, simplifying their survey creation and management processes. (8 reviews) - Users appreciate the **responsive and helpful customer support** of Alchemer, enhancing their overall experience and workflow integration. (4 reviews) - Users value the **flexibility and control** in customizing surveys on Alchemer, enhancing their research capabilities. (3 reviews) - Users find Alchemer's platform to be **easy to use and implement** , making feedback collection seamless for all team members. (3 reviews) - Automation (2 reviews) - Users love the **customizability** of Alchemer, enabling tailored surveys that enhance research and data collection. (2 reviews) - Flexibility (2 reviews) - Users find Alchemer **intuitive and easy to use** , seamlessly integrating into their existing workflows and enhancing survey development. (2 reviews) - Users value the **data quality** of Alchemer, enabling informed decision-making during the change management process. (1 reviews) - Ease of Creation (1 reviews) **What users dislike:** - Limited Customization (3 reviews) - Users find the **setup complexity** of Alchemer Feedback Platform can lead to mistakes and difficulties in configuration. (2 reviews) - Users experience a **difficult setup** due to complicated logic and integrations, impacting their overall satisfaction with Alchemer. (2 reviews) - Users express frustration with **crashing surveys during adjustments** , and desire more detailed quiz scoring options. (2 reviews) - Users wish for **advanced analytics access** in the basic subscription tier to enhance qualitative result analysis. (2 reviews) - Not Intuitive (2 reviews) - Users face **response delays** for minor issues, affecting overall convenience despite the platform's strong capabilities. (2 reviews) - Users find the **complicated survey setup** frustrating, experiencing issues with adjustments and email delivery. (2 reviews) - Users find the **complicated survey logic setup** frustrating, especially with post-collection adjustments causing issues. (2 reviews) - Email Issues (1 reviews) ## Alchemer Feedback Platform Reviews ### 1. Powerful, easy to use survey software **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Research Coordinator, Public Safety, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** Despite having many advanced features, SurveyGizmo is intuitive and easy to use. It is offers great value for money. I have been using SurveyGizmo for nearly 8 years and have been impressed with how they are always adding new features. The company has excellent customer support staff who respond quickly to any issues. **What do you dislike about Alchemer Feedback Platform?** The company occasionally releases new features before all the bugs have been ironed out. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We use SurveyGizmo as a cost effective way of gathering a variety of feedback from our members, stakeholders and staff. We use the tool for everything from event sign-up forms, single question polls, to lengthy customer satisfaction surveys. ### 2. Survey Gizmo is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Kari D. | Employee Relations Manager/HR Generalist, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** SG provides the best customer service, along with a great product. Whenever I have a question, they are always there to answer and even will show me step by step how to accomplish my request. Plus, they are the most friendly staff ever! **What do you dislike about Alchemer Feedback Platform?** Sometimes the reports can take awhile to load and scroll through, but this is more to do with our survey being so long. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We've received wonderful feedback through our surveys allowing us to improve our weak areas and accelerate our strengths. We love to hear from our employees and SG allows us to do this in a very efficient manner. ### 3. and great tool and very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** The user friendly setup of surveys and multiple options for a variety of questions to ask your audience in a multiple formats, it has tons of helps tools to get the survey YOU need, with many different examples to follow **What do you dislike about Alchemer Feedback Platform?** Not being able to customize the progress bar based on question logic and skipping questions **Recommendations to others considering Alchemer Feedback Platform:** it is a very user friendly survey tool, with great help tools and tons of examples to try and see what works best for you **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Voice of customer surveys to better drive our new product development ### 4. Easy to use, some features are missing **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander B. | Manager, Implementation, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2016 **What do you like best about Alchemer Feedback Platform?** This tool is very easy to use, like Basecamp. It has private domains, very intuitive user interface, great and friendly support, CSS for survey design, piping, custom scripting, URL variables, meaningful reports and ability to export responses. **What do you dislike about Alchemer Feedback Platform?** It is impossible to set survey link validity (e.g. 24 hours since it was clicked) — the whole survey needs a deadline, can't prevent duplicate survey submissions using the same link (to prevent people getting too many rewards for completing survey, for example) **Recommendations to others considering Alchemer Feedback Platform:** Some of the product API features are still in "beta" although released to the public. Overall, the product is very easy to use, it has 95% of features every marketer will need and moreover, it can be customized using CSS and API to match your organization needs. Price/value ratio is great. I think SG is much friendlier and is more interesting as a product than Survey Monkey. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** It is a good tool to run any kind of surveys: feedback, opinions on products, issues, events, etc. It also has meaningful built-in survey reporting and csv exports. For the money it costs, SG is a great tool. ### 5. Easy to use, great integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Laura B. | Technical Project Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2016 **What do you like best about Alchemer Feedback Platform?** Simplicity to use, easy to integrate with Salesforce, good UI **What do you dislike about Alchemer Feedback Platform?** Reporting is ok, but it could be improved with better segmentation, and text based analytics **Recommendations to others considering Alchemer Feedback Platform:** Do it! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We use survey gizmo in our entire client onboarding process, and it's automated and integrated via Salesforce ### 6. SurveyGizmo **Rating:** 5.0/5.0 stars **Reviewed by:** Laurel P. | IT Governance , Banking, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2016 **What do you like best about Alchemer Feedback Platform?** Generally the SG is quite intuitive and easy to use. **What do you dislike about Alchemer Feedback Platform?** Nothing to report on features that I dislike. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Polling feedback from staff on business applications / products. / Ability to make improved decisions on acquisition and renewal of products/services. ### 7. Awesome Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren T. | Customer Marketing Associate, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2016 **What do you like best about Alchemer Feedback Platform?** From the start, the sales team was awesome to work with. Very helpful without being pushy. The customer support team goes above & beyond to work with you and answer any questions you may have. **What do you dislike about Alchemer Feedback Platform?** Nothing so far! Implementation was easy, the support team is fantastic, and the software is easy to use! **Recommendations to others considering Alchemer Feedback Platform:** Take some time to poke around in your free trial. We've found everything we needed from an integration stand point, and we were able to eliminate other, more complicated solutions. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Survey Gizmo makes it easy to track surveys, analyze results & share reports. We've been able to increase the number of surveys we send out, and have seen great results so far. ### 8. Comprehensive list of features & great help service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** There are lot of advances features I didn't find on other tools, like sending parameters on querystring on the thanks screen. My chatting experience when I needed help was awesome, the assistant even sent me custom screenshots on how to solve it. **What do you dislike about Alchemer Feedback Platform?** Sometimes it takes more than a minute to understand where to find the solution I need. The good thing: the solution is somewhere. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Getting quick feedback from the users we want, based on their behaviour. ### 9. Great product, very intuitive and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Christina P. | User Experience Designer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2016 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo has a friendly and clean user interface. The dashboard makes it easy to see how well your recent surveys are doing, to view or edit a survey, and to create a new one. The flow of the software is very intuitive, and it is really easy to learn for the first time. Building a survey is very easy, the layout of the screen makes it very clear how your questions will be presented and to make sure your questions are in the right order and split into different pages at the right stage. Adding reasonably complex logic is also very intuitive and simple to do. I have not tried anything too complex in the software as I have not required it yet, but I would not hold any hesitations about trying and would expect it to be equally as simple. It also allows you to test the survey and see how it would display on various devices, and style the survey accordingly. **What do you dislike about Alchemer Feedback Platform?** The only real downside I have found in the software is that adding logic to your questions can be quite repetitive. I will hold my hands up to say that I have not asked them if there is an easier way, but I have often found myself going into the edit mode of each question one-by-one to add the same logic in. This can be a bit frustrating due to the repetitiveness, but at the same time the process of adding the logic is fairly simple, so for most surveys it is not too much of an issue. **Recommendations to others considering Alchemer Feedback Platform:** Great application. Very intuitive and easy to use. Easy to learn for the first time, and helpful and friendly support staff if you do get stuck. Would highly recommend. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I have used SurveyGizmo to reach out to our target market to find out about the problems they are experiencing and how our product could be developed to help them. It has allowed us to get feedback and research from people all over the world in a short period of time, and allows us to easily analyse the results. ### 10. Very customizable & great customer service -- with a few dead-ends **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** The help pages and customer service help you get what you need done, even if it's a rather strange request. The customer service is very responsive **What do you dislike about Alchemer Feedback Platform?** The customizability is not infinite - there are many things that are in reach due to custom scripting etc., and then there are some things that feel on the same level as that that cannot be done. As an organization using SurveyGizmo for a different purpose than most, we have some needs that they say we are the first users to request - and requests are filled based on popularity, so those are going nowhere quick. **Recommendations to others considering Alchemer Feedback Platform:** It's really useful to have someone who knows (or can learn) some Javascript, PHP, and HTML - custom scripting and Javascript really exponentially increase what you can do in SurveyGizmo, particularly if your uses are not the standard ones **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** For us, this is a secure way to share data between staff members across different parts of the world in real-time -- previously, this would be done over flash drives carried by people who were visiting our other offices and thus would be far delayed ### 11. Good for small companies not large **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2016 **What do you like best about Alchemer Feedback Platform?** The ability to reuse and share templates, exportable data to SPSS. Creating and sending a survey is simple and fast. **What do you dislike about Alchemer Feedback Platform?** Really hard to manage when working in large teams, too many question templates and the dashboard doesn't make sense. Also I do not like the mobile layout of the surveys, does not have good UX, could be better. **Recommendations to others considering Alchemer Feedback Platform:** Good for smaller teams or companies, not good for enterprise companies, like those needing SSO or have larger team sizes (50-200). It is really difficult to manage user access without SSO. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Getting user and customer feedback regularly. Getting internal feedback from teams, quickly. Using this also to gather NPS data. ### 12. Intuitve tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Business Operations Coordinator, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2016 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is far more user friendly than the survey tool I used previously. **What do you dislike about Alchemer Feedback Platform?** So far....nothing. I've found it very simple and straightforward. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The organization I work for uses SurveyGizmo to address reasons that employees leave our organization, improve our employment questions, and collect feedback on a wide number of other things. ### 13. Small business, big changes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2016 **What do you like best about Alchemer Feedback Platform?** It is easy to use and very simple to give to our customers. **What do you dislike about Alchemer Feedback Platform?** i think that there could be more customization. I know we have the opportunity to purchase a higher package but.. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are getting great feedback on the club and on our services that we offer. I hope these survey's help us regain customers and grow revenue. ### 14. One of best online survey tools available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Alchemer Feedback Platform?** It goes without saying that Survey Gizmo offers all the basic survey tools and question types but it does so in a relatively easy to use and highly customizable environment. Some of my favorite features are that it provides a number of advanced question types, it provides onscreen ques if you add features that will behave differently than a standard question while you are developing the survey, and it provides support for analyzing open text questions. **What do you dislike about Alchemer Feedback Platform?** Through my workplace, it requires a central administrator who controls availability of certain features including email campaigns. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I use it in a university environment and it allowed us to tailor questions to precisely determine which hours students most wanted the library open. ### 15. Enterprise-grade without enterprise pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Jason A. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is very feature-rich, and has near feature parity with other much more expensive survey platforms. They're also a really friendly bunch of people to work with. **What do you dislike about Alchemer Feedback Platform?** If you're trying to do some more advanced custom work (e.g., JavaScript behaviors), documentation was spotty the last time we tried it. It seems like that situation has improved in the past year or so, but I can't confirm or deny that. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We're a research agency, so we're always running surveys on behalf of our clients. SurveyGizmo was able to handle 95% of our data collection needs. Which is a very good deal, when you look at the pricing structure of other similar tools. ### 16. A very robust toolset and culture - not as great with upgrades though. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2016 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo makes building, branding, deploying and tracking your surveys, forms and quizzes incredibly easy! A beginning user can sign in and get started right away, but if you need more advanced training, they regularly offer it without additional charge. Along those lines, their support team is dedicated and helpful to getting you where you need to go. They have a pretty expansive ability for users integrate survey logic so surveys and forms are relevant for the take and contextual to the answers that are given. **What do you dislike about Alchemer Feedback Platform?** It seems like their updates are pretty buggy no matter how big or small. I've encountered navigation and cache issues every time. For instance, I almost always experience issues with refreshing my report results with the most current update. I sometimes have to sign out and go into another browser to get the data I need. **Recommendations to others considering Alchemer Feedback Platform:** Give it a test drive. They have a free option that you can start on and use to test drive it. Think big picture - nut just surveys. This is a robust and powerful platform that can do a whole lot more. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** NPS surveys are very easy to build and deploy. We have also used SurveyGizmo for in depth brand awareness studies as well as event registrations, internal project feedback and more. ### 17. Best survey tool out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Cory B. | Director of Global Operations, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2016 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is hands down the best survey tool out there. I've used Survey Monkey, Qualtrics, and a handful of other tools and nothing compares to SurveyGizmo. It was the very first SaaS platform that I convinced my CEO to pay for and, as our startup has grown, it is still the best tool we have. It has everything you need for the simplest of surveys to the most complex and detailed data projects. The number of question types and higher level functionality as well as integration with tools like Salesforce and Google Docs make it stand out as the best survey tool out there. **What do you dislike about Alchemer Feedback Platform?** Nothing really. There is definitely a learning curve to some of the most complex features of SurveyGizmo but for 99% of what you likely need to do, it is super simple and outstanding at getting the job done. **Recommendations to others considering Alchemer Feedback Platform:** Do it! SurveyGizmo is the single best software decision that my company has ever made. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** SurveyGizmo started just to do client surveys and has grown to be our default tool for any internal and external data capture. We have custom coded it to act as a mini-web application for some internal functions and we have yet to find something that we can't get SurveyGizmo to do. Because of it's advanced features like payment processing and electronic signatures it literally can do everything from being an e-contract platform (replacement for EchoSign) to a payment processor (replacement for PayPal) and more! You imagination is the only limit on what SurveyGizmo can do. ### 18. Easy to use, Great service **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne S. | Library Project Coordinator, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2016 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo is easy to set up and use. They are very responsive to questions and help solve any issues. **What do you dislike about Alchemer Feedback Platform?** As with any new system or program, there was a learning curve. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We use it to gather feedback and collect information from our members. ### 19. This product has really helped me to excel in my new role as a researcher. **Rating:** 4.5/5.0 stars **Reviewed by:** Meghan C. | Consumer Research Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Alchemer Feedback Platform?** I absolutely love the open text analysis tool. In my surveys, I ask a lot of open-ended questions. This part of the product really makes analyzing my response results so much easier - and saves me so much time! **What do you dislike about Alchemer Feedback Platform?** The organization of the dashboard could be more customizable **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** With survey gizmo, I can send out surveys to consumers to get real and honest feedback on our products. We use this feedback to help inform our business decisions, and how to improve our current product offerings and we wouldn't be able to do it without this survey tool. ### 20. Excellent Software **Rating:** 5.0/5.0 stars **Reviewed by:** Scott F. | Researcher, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** Easily one of the most customizable suites on the market. **What do you dislike about Alchemer Feedback Platform?** I have yet to have a bad experience with it. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We made the switch over from Survey Monkey several years ago and haven't looked back. ### 21. Katie Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** It's ease of use - the questions are very easy to formulate and the logic options easily create flow. **What do you dislike about Alchemer Feedback Platform?** Sometimes the program freezes up and won't let me edit questions, and I have to either refresh the page or sign out and sign back in **Recommendations to others considering Alchemer Feedback Platform:** Do it! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Very easy to gather data from people. Lots of benefits with getting feedback from people and to use the easy graphs etc associated with the responses. ### 22. Just great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Alchemer Feedback Platform?** Functionality & fantastic customer service **What do you dislike about Alchemer Feedback Platform?** Nothing really I dislike...not sure why I have to have 40 chars here!! **Recommendations to others considering Alchemer Feedback Platform:** Survey Gimzo offer great functionality at a reasonable price and with excellent customer service, what more is there? **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We use Survey Gizmo as a business every day. Not only to gather customer feedback, but to simplify complex legislative forms and processes. ### 23. Swiss army knife for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Marc M. | Chief Innovation Officer, International Affairs, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2015 **What do you like best about Alchemer Feedback Platform?** They have something for every use-case, even if none of the parts of mind-blowingly amazing. I'd rather have a swiss army knife than the latest flying drone or iphone6s if I were lost in the wilderness. They are also responsive and support their customers fully, down to the API (which is something their competitors don't do). **What do you dislike about Alchemer Feedback Platform?** I had to build my own python wrapper of their API to really get the most out of Gizmo. And I had to ask them a lot of questions because that part of their documentation was lacking. In fact I've added to their documentation along the way. **Recommendations to others considering Alchemer Feedback Platform:** Try it out. If you want to extend it, you can. Unlike SurveyMonkey, which is always a manual survey-build process. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I work for nonprofit networks and consultancies that are changing the way organizations listen to people. It needs to be simpler and more powerful to work. ### 24. Reliable Platform for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Alchemer Feedback Platform?** I like how the platform is user-friendly in general and the team keeps improving. I also like the scripting/developer capabilities that helps researchers tailor and tweak surveys to their own needs. **What do you dislike about Alchemer Feedback Platform?** The free license options are getting tighter especially for academia. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I mostly use it for academic research. ### 25. Good Product, Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2012 **What do you like best about Alchemer Feedback Platform?** Easy to set up, Salesforce Integration working in under an hour. Amazing support; when we have a few issues starting up two of the support guys stayed late on a friday night to get it working.... **What do you dislike about Alchemer Feedback Platform?** Nothing major, the script editor is pretty basic with no validation etc but most users wouldn't need to use it anyway. **Recommendations to others considering Alchemer Feedback Platform:** Free Trial with full functionality and support. Try it out and see for yourself! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** The ability to create user friendly interfaces very easily. ### 26. Great Tool For Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Alchemer Feedback Platform?** It's simple use and interface. I have no trouble creating or following the results of a survey. **What do you dislike about Alchemer Feedback Platform?** There are a few options that could be helpful at times. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Getting feedback from members as well as determining what topics are hot items for newsletters etc. ### 27. Great survey tool with many advanced professional features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2016 **What do you like best about Alchemer Feedback Platform?** The many possibilities of collecting survey data The advanced integration with mass-emailing campaigns The mute-facet reports that could be customized **What do you dislike about Alchemer Feedback Platform?** The pricing could go down a little for early users with not so many requested survey features **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Working on a huge IT survey ### 28. Voice of the Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** I use SurveyGizmo to maintain my organization's consumer insights and data environment. It's been a highly intuitive and ever-improving tool that has allowed me to communicate data quickly and effectively with multiple areas of business. **What do you dislike about Alchemer Feedback Platform?** I would love more CSAT and CES metric tools. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are able to read pain points verbatim and link them to areas of business. By allowing teams to address issues that arise and be accountable for their resolution, we've seen improvements to work ownership and the customer experience ### 29. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** Easy to use, e-mail notification when responses are completed, customizable. **What do you dislike about Alchemer Feedback Platform?** Wish all surveys could be automatically integrated to be e-mailed to customers with our accounting software. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are receiving feedback about areas of improvement and sharing testimonials on our website and social media. ### 30. Review on SurveyGizmo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2016 **What do you like best about Alchemer Feedback Platform?** I found Survey Gizmo very intuitive and user friendly. Required no training or guidance. **What do you dislike about Alchemer Feedback Platform?** Would like few more Options available to customers using Survey Gizmo for free ;) **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Very useful to collect feedback from customers on Company products. ### 31. Easy to use customer feedback tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2016 **What do you like best about Alchemer Feedback Platform?** This tool is so easy to use right out of the gate. Within minutes I was able to create a deploy a survey out to co-workers and later to customer base. **What do you dislike about Alchemer Feedback Platform?** The only thing I don't find intuitive is the grouping options of surveys. This makes for a disorganized feel when several users are creating surveys. **Recommendations to others considering Alchemer Feedback Platform:** In surveying customer experience make sure the survey is sent to customers in a timely manner to get best results. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Customer satisfaction and internal polling are use to gain insight fast and in an easy to digest manner. ### 32. Innovative software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Alchemer Feedback Platform?** Ease of use Continuously updated Online help tutorials substantial Webinars **What do you dislike about Alchemer Feedback Platform?** Theme builder, when updates have been made, are not always notified. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Easy to use for internal projects, customer satisfaction, feedback on events, and bigger projects for clients. ### 33. Easy to navigate survey software that helps collect/disseminate data fast! **Rating:** 4.0/5.0 stars **Reviewed by:** Cyrus H. | Associate Librarian, Youth Services, Libraries, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2015 **What do you like best about Alchemer Feedback Platform?** It is very easy to create different types of questions (e.g. multiple choice, short/long answer, etc.) as well as to select a logical sequence for the questions by clicking and dragging the question to the desired location. **What do you dislike about Alchemer Feedback Platform?** I wish this software integrated data analysis packages to help with interpreting data sets. **Recommendations to others considering Alchemer Feedback Platform:** It definitely a "go-to" source for casting a wide net of data samples. It is definitely a fast an effective way of eliciting responses from personal and professional networks! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I have used SurveyGizmo for qualitative and quantitative data sets. For qualitative data, I feel that SurveyGizmo is a fast an easy way of gathering lists of information about program participants (e.g. dietary restrictions, college major, school, etc.). However, for more complex data sets that require you to set conditions, or different variables, I found that Qualtrics does a great job at sticking to those rules. ### 34. I create templates for our users and help them create their surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about Alchemer Feedback Platform?** The theming allowed when creating surveys **What do you dislike about Alchemer Feedback Platform?** We discovered a bug for the survey popup script that sets a cookie to show only once per customer. We reported it but not sure if it was ever fixed. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Getting feedback from our customers ### 35. Quick and easy way to receive employee feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Duane W. | Residential Manager, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2016 **What do you like best about Alchemer Feedback Platform?** An easy way to record employee feedback, easy to set up a surgery and share a unique link. I like that the surveys can be anonymous. **What do you dislike about Alchemer Feedback Platform?** I haven't had any issues so far and I've been using survey gizmo for years. **Recommendations to others considering Alchemer Feedback Platform:** Get it! Invaluable resource for gathering employee feedback **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I can receive anonymous employee feedback on training materials and company policies so we can imponent changes where needed and keep moral high ### 36. Couldn't ask for more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2016 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo functions exactly as I want/need it to. Surveys are so easy to create and monitor and all the functionality I could ever need is there. It was quite easy to embed the survey within our website - done entirely in-house. **What do you dislike about Alchemer Feedback Platform?** I do not have major complaints at this time. I think the responsiveness could be improved, but I don't think it's currently awful. I have also had slight trouble implementing the functionality where it emails you every time a response comes in to a survey. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Using it for customer service purposes - so that customers can provide feedback. ### 37. SURVEY GIZMO - A GREAT TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2015 **What do you like best about Alchemer Feedback Platform?** Once I get over being a clutz - I can work around it and build great tools for leadership work and organisational development work. Love it **What do you dislike about Alchemer Feedback Platform?** At the moment I cannot think of anything **Recommendations to others considering Alchemer Feedback Platform:** Give it a go - you will find it a great companion tool **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I currently use the tool for 360 degree feedback for a leadership team. Would not hesitate with an organisational survey as well. Easy to get to learn and work with - I love it ### 38. Very intuitive interface with easy sharing capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Molly W. | VP of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2015 **What do you like best about Alchemer Feedback Platform?** I love the usability of the interface, along with the advanced question and reporting options. They also provide a great graphic representation of aggregated survey responses. **What do you dislike about Alchemer Feedback Platform?** I wish you could clone survey questions from one survey to another (in addition to the current option of copying questions within surveys). I sometimes make varying versions of my surveys to target different audiences and would like to be able to easily clone one question over to another survey for easy editing. **Recommendations to others considering Alchemer Feedback Platform:** Build a free test survey to test out all the tools that their product offers and check out all the tutorials on their website! **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We use SurveyGizmo to gather valuable customer feedback as to what our customers are liking/disliking about our products/services. We use this feedback to prioritize our product development roadmaps. ### 39. Powerful tool for User Experience Research **Rating:** 4.0/5.0 stars **Reviewed by:** Sam H. | Sr. User Experience Architect, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2015 **What do you like best about Alchemer Feedback Platform?** Great system flexibility. Good branching question logic. Responsive support team. **What do you dislike about Alchemer Feedback Platform?** Some of the feature/functionality could be more intuitive. **Recommendations to others considering Alchemer Feedback Platform:** Don't be afraid to contact support, they were very responsive to my questions. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I used SurveyGizmo for collecting user qualitative and quantitative information and feedback from current and potential customers of an enterprise software tool. ### 40. Overall a very good and easy tool for surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2015 **What do you like best about Alchemer Feedback Platform?** The user interface is very intuitive, no steep learning curve **What do you dislike about Alchemer Feedback Platform?** Lack of examples that use custom scripting to handle certain validations. **Recommendations to others considering Alchemer Feedback Platform:** Good tool for straightforward surveys. Will need java developers to handle custom sripts. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We are a Federal Government contractor and do multiple surveys. ### 41. Easy and Useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2015 **What do you like best about Alchemer Feedback Platform?** Very easy to get a quick answer from a large group of people - well designed and easy to follow site. Love the analysis component to assess the data. **What do you dislike about Alchemer Feedback Platform?** I find it a little expensive, but otherwise its a great service. **Recommendations to others considering Alchemer Feedback Platform:** Great product! Highly recommend SurveyGizmo. My colleagues and clients have given me positive feedback when we use it and its ease of use is better than some others we have tried previously. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Makes it convenient to get feedback in a quick turn-around time with minimal hassle. ### 42. Run a lot of surveys? Try SurveyGizmo **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2015 **What do you like best about Alchemer Feedback Platform?** I've used SurveyGizmo, SurveyMonkey and other tools. Most - if not all - are great for one-offs. SurveyGizmo works best if you need to keep track of a ton of surveys. Dashboard is easy, and surveys are pretty customizable **What do you dislike about Alchemer Feedback Platform?** Don't seem to offer a free version of the tool. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** I've used this to keep track of customer research. When you have a bunch of segments, different sets of questions, etc. it can be helpful. ### 43. OK product, did everything it was asked to do **Rating:** 3.0/5.0 stars **Reviewed by:** Lawrence H. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2015 **What do you like best about Alchemer Feedback Platform?** I liked how easy it was to program the reporting functionality. It was very easy to use overall. **What do you dislike about Alchemer Feedback Platform?** When running reports, it would often get hung up. That was a big detriment to using it. **Recommendations to others considering Alchemer Feedback Platform:** Consider Qualtrics also. That company is probably leading the market. **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** We were used this as a core function of our survey collection process. We were trying to make it integrated into our entire workflow. ### 44. Very good & Intuitive tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Micha S. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2014 **What do you like best about Alchemer Feedback Platform?** Easy to use.. Integration very straight fwd. Highly recommended. **What do you dislike about Alchemer Feedback Platform?** maybe to add additional functionality to support more complex forms (conditional , calculations..) **What problems is Alchemer Feedback Platform solving and how is that benefiting you?** Integrating online forms in mini-sites. ### 45. Robust Surveys, Quizzes and Forms **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | Associate Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2013 **What do you like best about Alchemer Feedback Platform?** If you read my previous review about MailChimp, you know that I looovvve flexible software. SurveyGizmo make it easy to create hyperintuitive forms, quizzes and surveys. I am a huge fan of their question logic, easy api integration, question scoring and more. Did I mention that they always answer the phone quickly? **What do you dislike about Alchemer Feedback Platform?** I can't really think of anything that I dislike about SurveyGizmo. I wish the API integrations were available in the free version but obviously I can't blame them for that! :) **Recommendations to others considering Alchemer Feedback Platform:** If you are looking to create flexible surveys, polls, forms and quizzes, you need to try SurveyGizmo. ### 46. Met my needs nicely **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2013 **What do you like best about Alchemer Feedback Platform?** SurveyGizmo has a rare mix of modern, end-user savvy features and an enterprise-friendly integration system. We used SurveyGizmo to trigger automatic surveys on our Salesforce Customer Portal. I had a good experience with their sales and support teams. **What do you dislike about Alchemer Feedback Platform?** Some of our admins who were comfortable with SurveyMonkey had a hard time adjusting to the new interface. **Recommendations to others considering Alchemer Feedback Platform:** Shop around with the other Survey tools, but I consider SurveyGizmo to be high value. ## Alchemer Feedback Platform Discussions - [What is Alchemer EFM used for?](https://www.g2.com/discussions/what-is-alchemer-efm-used-for) - 1 comment - [View Alchemer Feedback Platform pricing details and edition comparison](https://www.g2.com/products/alchemer-feedback-platform/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-29+23%3A07%3A11+-0500&secure%5Bsession_id%5D=15d75967-1564-44c5-8a00-e18a76b9a635&secure%5Btoken%5D=ad29c9d91c5e58b0b58751a6d1f5499c33ea11f2795998766b6b924a68c9c00d&format=llm_user) ## Alchemer Feedback Platform Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 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Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top Alchemer Feedback Platform Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,020 reviews)