[ Alcheme... Reviews ](https://www.g2.com/products/alchemer-digital/reviews) [ Alcheme... Reviews ](https://www.g2.com/products/alchemer-digital/reviews) # Alchemer Digital Features ##### ## Metrics (14) Engagement Configures and accurately measures an appropriate measure of engagement, such as average session length. Exit Tracking Accurately determines where users close the app during their sessions. Retention Accurately measures bounce rate. Return Tracks user return rates and related metrics. Conversions Tracks what proportion of users convert via a certain action. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Uninstall Tracking Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Location Tracking Identify the physical location of an individual, asset, device, etc. ROI Tracking Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Retention Tracking Measures the retention rate and satisfaction of customers. Visitor Tracking Track visitors and purpose of visits Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Revenue Tracking Show More ##### ## Variation Testing (2) WYSIWYG Editor Quickly create variant web pages with an easy-to-use WYSIWYG editor. Percentage of Traffic Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B. Show More ##### ## Reporting (2) Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Reports and Dashboards Access pre-built and custom reports and dashboards. Show More ##### ## Personalization (3) Standard Targeting Deploy different versions of app screens based on user demographics, user activity, etc. with out-of-the-box configuration. Custom Targeting Show different versions based on any variable set up to be tracked on the app's back end. Data Segmentation Segment data by various user demographics to find deeper trends within specific user groups. Show More ##### ## Administration (4) API / Integrations Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. QA Testing Able to test that event and variable setup are reporting data accurately. Performance and Reliability Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Show More ##### ## Survey Management (7) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Mobile Survey Distribute a survey via mobile devices Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Show More ##### ## Process Management (11) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations Real-Time Analytics Analyze and gain insights into data in real-time Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Real-Time Data Receive data and information in real time Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Show More ##### ## System Management (4) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Show More ##### ## User Identification (4) Demographics Identifies user demographics like gender or age. User Segmentation Enables the view of analytic data based on user segment. Geolocation Identifies users locations. Predictive Analytics Predict future data based on historical data sets Show More ##### ## Tracking & Reporting (6) Custom Event Tracking Enables you to define custom events for analysis. Real-Time Insights Provides real-time reports. Dashboard Provides a holistic summary of your data. User Activity History Displays a users activity history. Multi-Channel Attribution A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey In-App Events Tracking Track user activities and events within an application. Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Additional Functionality (73) Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. NPS of Employees Measure employee engagement and loyalty towards a business using the Net Promoter Score Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Visualization Graphical representation of data Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Ratings/Reviews Ratings/Reviews Negative Feedback Management Identify, track, and respond to negative feedback Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Email Management Manage, store and organize emails within the system or via third-party apps Commenting/Notes Leave comments and notes on documents for others to view AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Template Management Create, save, and re-purpose templates for emails, forms, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Text Fields Open text box field Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Real-Time Reporting Active reporting of data and metrics Customizable Branding Add customized logos and colors to align with company branding Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Website Integration Seamlessly integrates with 3rd party websites Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together API Application programming interface that allows for integration with other systems/databases NPS of Customers Calculate NPS of customers Multi-Language Manage and support multiple languages Survey/Poll Management Create and administer polls and surveys Segmentation Group leads or contacts based on their specific characteristics Customer Segmentation Process of dividing customers into groups based on common characteristics Reminders Timed notification for any upcoming task, deadline, appointment, or activity NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Access Controls/Permissions Define levels of authorization for access to specific files or systems Widgets An extended application or connector that enables users to perform additional services with their current set of tools Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Customizable Fields Customize data fields to support various needs and use cases Question Branching Survey design technique that directs respondents to different questions based on their previous answers Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Push Notifications Trigger clickable pop-up messages Access Controls/Permissions Define levels of authorization for access to specific files or systems Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Data Modeling Conceptual model of how data items relate to each other Funnel Analysis Method of analysis that visualizes the series of events that lead towards a defined goal. For Marketers For the intention to be used by marketing teams Single Sign On Allow users to access multiple services after entering their login credentials once Workflow Management Create, design and manage workflows for repetitive tasks Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Mobile Access Access software remotely via mobile devices Third-Party Integrations Set up connections to third-party platforms to improve business processes Alerts/Escalation System alerts about the need to escalate an issue or request Data Import/Export Import and export data to and from software applications Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Session Recording Record active support and chat sessions for auditing and training Data Visualization Graphical representation of data Root Cause Analysis Identify and analyse the reasons behind accidents Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Generative AI Use AI to generate content in the form of text, images, videos, etc. Cohort Analysis Analytics that breaks the data in a data set into related groups/categories. Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Heatmaps A visual display that uses a color spectrum to show how visitors interact with areas of a web page Customizable Branding Add customized logos and colors to align with company branding Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Event Triggered Actions Predefined actions automatically performed on the occurance of specific events API Application programming interface that allows for integration with other systems/databases Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Show More ## Top-Rated Alternatives [ ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Heap by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/88d6685d7cf4f7cc4439e35562551831/heap-by-contentsquare.svg "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Adjust](https://images.g2crowd.com/uploads/product/hd_favicon/0c3dde1e87f8b5d259edafffc97477af/adjust.svg "Adjust") Adjust 4.7/5(728) ](https://www.g2.com/products/adjust/reviews) [ View All Alternatives ](https://www.g2.com/products/alchemer-digital/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [User Segmentation](/glossary/user-segmentation-definition) User segmentation is the action of separating different users into specific groups, or segments, based on common characteristics. [QA Testing](/glossary/qa-testing-definition) QA testing is a critical step within the software development process. During this phase, products are tested for bugs, design flaws, or any potential performance issues. 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