Helpful with new employees, easy acess for support Review collected by and hosted on G2.com.

lots of back and forth with support - prefer a phone call to resolve oustanding issues Review collected by and hosted on G2.com.

The support team is always available, and all the report possibilities Review collected by and hosted on G2.com.

Our AlayaCare contact - Team leader, has changed few times in the last six months. Review collected by and hosted on G2.com.

Intuitive usage, incredible data extrapolation Review collected by and hosted on G2.com.

It would be nice to have it be more customizable to our facility in terms of some of the functions. Our organization is very different from other organizations in terms of funding and care provision. We have had many meetings since we went live and have made many requests, suggestions and asks- not a single thing we asked for in any of the multiple meets have been fixed/implemented or addressed again with us. Even if all the feedback was “no we cannot implement this change”, we would prefer this to never hearing back a thing. Review collected by and hosted on G2.com.

Alayacare does everything needed to ensure quality care. We can schedule the clients, chart electronically, invoice and do payroll directly from one platform....and we can access it from anywhere we have internet access. The Alayacare team is open to new ideas, is supportive and approachable when assisting in problem solving challenges. Review collected by and hosted on G2.com.

Printing of client charts needs some work and the data exploration in real time would be a huge benefit. It would be great if things that need to be fixed could be done a bit faster. Update the App to utilizing the system would make it easier for the field staff - adding the care plans, ordering supplies, automated provider reports and ability to access discharged clients. Having only the clients that the employee is "associated" with show in the employees caseload (rather than every client they have ever seen) Review collected by and hosted on G2.com.

Coming into the AlayaCare partnership we really gained some colleagues in our industry...not just a vendor. The AlayaCare team cares about our success and the care we provide to our clients. Review collected by and hosted on G2.com.

I wish the platform came with base / core clinical forms to build off of, rather than being a completely blank slate on the forms side. Review collected by and hosted on G2.com.

We're about to go live in the month month with our first few offices. AlayaCare's Client Success Team has been more than generous with their training and data migration from our existing platform. Review collected by and hosted on G2.com.

There is quite a lot to learn, but we're extremely excited to launch. We have over 100 locations, all with varying amounts of clients and caregivers to migrate. Review collected by and hosted on G2.com.

The program is so easy to use. There is space for any information you could possibly need for field staff to know. Easy to schedule patient's visits with field staff having access to the info they need. Review collected by and hosted on G2.com.

Sometimes there are glitches and patients names to not come up in a search so 2 patient files are created which can cause some billing issues as well as sometimes it kicks out the staff scheduled for a patient and just makes it a vacant visit which can be confusing to our field staff as it does not come up on their schedule. Review collected by and hosted on G2.com.

The team ...so upbeat ..so helpful. Make you feel like friends not just a client. Review collected by and hosted on G2.com.

More ongoing training on new updates and as things change. Review collected by and hosted on G2.com.

The things I like best about this software definitely is the ability to offer shifts to my care staff, that feature is great, I also like that you can go in and easily block out requested off days for staff and the "Do not send" feature to make sure you do not send the wrong caregiver to a client is also amazing. I also like the activity feed on my main page. Their customer service is great, I just think that the software needs a lot of work. Review collected by and hosted on G2.com.

To be clear the list is long...

* This software is slow, I mean slow to the point that our boss bought us new computers when we switched to this software thinking our old computers couldn't handle the new program... Wrong. We got brand new computers and the software still is slow as can be to the point of you thinking your internet is down, or that your computer froze, nope it is just slow as can be AlayaCare.

* The app also runs slow, it does not matter the device, our caregivers are constantly calling us telling us that app is not working, almost daily we get calls, it is usually just taking so long to load that the caregivers think it isn't working.

* The system doesn't tell me if I accidentally overbook a caregiver. This is a huge problem. It will however tell me if a client is overbooked but not a caregiver, this is a huge problem because a caregiver cannot be in two places at one time, it wont hurt a client if 2 people show up but it will hurt a client if nobody shows up. The fact that is warns me of overbooking the client but not the person providing the care is bizarre.

* There are too many places to leave client notes. Often we cannot find a note because to be clear they are everywhere, client notes, shift notes, progress notes, provider notes, OMG! Can we just have one very organized, centrally located notes section. It makes keeping up with all of the notes next to impossible. Things get missed, it is not good.

* I really dislike that there isn't a way to print out an easily readable schedule for the client. They print out all disfigured and barely readable, also one month prints on several pages... Why? Our last program printed out one very neat and organized monthly calendars of the schedule so I could print them and hand them to my clients to post in their homes so they knew who was coming and when. This has been very upsetting, instead of just hitting print, I now have to pull up Microsoft word and type out, by hand, a calendar with each client's schedule, if they need one. This is a huge inconvenience.

* I dislike that there is not a way to see all of the shifts in an entire week. Our last program had a screen where you could see all 7 days in the week at the top, all of the clients were down the left side, and all of their shifts were neatly right there for each day so I could easily see who was where on one screen. It also helped when scheduling people for overnight shifts. I would be able to see that they were just getting off of an overnight shift and not to schedule them during the next day. Now I have to have like 15-20 tabs open at once and flip back an forth all the time to try to make the schedule, this is confusing and frustrating to say the least, then pair that with the system not telling me when I accidentally overbook a caregiver and you have a disaster on your hands.

To be 100% honest there are some things I like but those things are so far and few in between that I hate this software. I have no choice but to use it and so I work with the tools I am given. That is it though, no more no less. If it was my choice we would have gone back to our other software program a long time ago. This is an awful system and it is not user friendly. It seems as though it is still in BETA and that we shouldn't even be using it yet. It seems very much like it is unfinished and it is not as reliable to use as our previous software. Review collected by and hosted on G2.com.

The aspect I like the best is around the ease of use, intuitiveness and straightforwardness of the system Review collected by and hosted on G2.com.

I cannot think of a dislike. The initial process when we were learning about AlayaCare was a little intimidating but as we got to the hands on learning, it went very smoothly and quickly. Review collected by and hosted on G2.com.