Chad C.
CC
Chad C.
Executive Director
Small-Business (50 or fewer emp.)
"Great staff and decent product"
4/5
What do you like best about AlayaCare?

The staff who helped us to implement it were fantastic. I will admit that we struggled to adapt but the alayacare product is working for us we just needed to remain patient as it took longer than were expecting to implement. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

I think that organizations need to realize that something of this size is going to take time. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare
Edit edit

Hi Chad, thank you for taking the time to share your feedback about AlayaCare. We're thrilled to hear that you had a positive experience with our staff during the implementation process. We understand that transitioning to a new system can sometimes be challenging, but we're delighted to know that the AlayaCare product is now working effectively for your needs.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"It has been a great transition from our previous client management system. Staff are very helpful!"
4/5
What do you like best about AlayaCare?

Attentiveness to issues, available reports and easy to understand file. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Can be complicated but does get better with time. Review collected by and hosted on G2.com.

SB
Sheindl B.
Mid-Market (51-1000 emp.)
"Great Clinical Software"
4/5
What do you like best about AlayaCare?

Great support and all around functionality. Unbelievable implementation team that understood how to workaround our needs. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Family Portal hard to navigate. Hard to adapt the software to larger organizaitons that arenot purely clinical. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare
Edit edit

Hi Sheindl, thank you for your feedback! We're pleased to hear that you appreciate our great support, functionality, and implementation team.

We acknowledge your feedback about the family portal navigation and adapting the software to larger non-clinical organizations. AlayaCare continues to enhance usability and adaptability based on user feedback. We're glad our platform is contributing positively to your billing, charting and reporting operations.

BB
Benjamin B.
Head of marketing
Hospital & Health Care
Mid-Market (51-1000 emp.)
"building a Bridge in solving healthcare needs"
4/5
What do you like best about AlayaCare?

various Resources

Skills and qualifications session

payment system Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Hard to get hold of customer service representatives especially when account mangers are not available Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare
Edit edit

Thank you for sharing your thoughts! We're pleased to know that you appreciate our resources, skills and qualifications sessions, and payment system. We apologize for any inconvenience you've experienced in reaching customer service representatives. We're actively working to improve accessibility to support, particularly during account managers' unavailability.

We're glad AlayaCare helps you efficiently schedule one-on-one clients and staff across different facilities, and manage payroll and invoices.

Angie G.
AG
Angie G.
Clinical Case Manager
Small-Business (50 or fewer emp.)
"Good software"
4.5/5
What do you like best about AlayaCare?

It contains what an agency needs for scheduling and keep clients information. Plus is HIPAA protected. ALso helps to keep track on recurrent visits, and easy to manage. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

There are some features that needed improvement. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare
Edit edit

Hi Angie, thank you for your review! We're glad you appreciate AlayaCare's comprehensive features, HIPAA protection, and easy management of recurrent visits. While we note your feedback on areas for improvement, we're pleased that AlayaCare helps you effectively schedule and manage clients, ensuring you don't miss any appointments.

PS
Pal S.
Small-Business (50 or fewer emp.)
"My experience has been mixed."
2.5/5
What do you like best about AlayaCare?

Good platform for capturing client profiles details Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Too many 3rd party supports which are not linked well Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare
Edit edit

Hi Pal, thank you for sharing your perspective! We appreciate your feedback regarding AlayaCare's platform for capturing client profile details. We understand your concern about third-party supports and their integration. We are continuously working to enhance the linking and integration of these components for a smoother experience. We value your insights and will continue to improve our services.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Implementation has been slow. The product is not designed specifically for the DS sector."
3.5/5
What do you like best about AlayaCare?

It provides person services and scheduling in one software. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

It doesn't allow for changing of terms and description. For example, can't change "Client" to "Person" or "Visit" to "Shift". Also, it's design is more for Personal Support or Home Care as opposed to Developmental Services Sector. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Okay"
0.5/5
What do you like best about AlayaCare?

You can customize reports with charts and multiple features Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

The system is not customizable and there are many features that are not needed. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"This software is amazing! It makes my job a breeze & our employees love it!"
5/5
What do you like best about AlayaCare?

We have tried other software systems before & nothing compares to Alayacare! There's so many features & it makes scheduling easy! Customer support is always quick to help! Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

once in a while the system will lag. Only once in a blue moon! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Multiple issues"
3/5
What do you like best about AlayaCare?

Good to have live rosters (we were paper based previously). Good to have family portal to offer. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

They dont seem to test new functions in the real world. Then they dont work when we try to use them. Work instructions need to be clearer, easier to accecss and dated. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare
Edit edit

Thank you for sharing your feedback! We're pleased to hear that AlayaCare's live rosters and family portal are beneficial to you. We understand your concerns about new functions and instructions. We're committed to improving our testing processes and providing clearer, more accessible instructions to enhance your experience.