AlayaCare is a fairly robus tool which allows scheudlers/supervisor to communicate with front line employees. The Android App is a great tool and farily inexpensive (miniumial cell phone requirments) way for fornt line employees to acccess client data, scehdules, and clock in/out of visit for payroll purposes. Review collected by and hosted on G2.com.

AlayaCare is slow to correct/fix issues in a timely manner. They releases monthly updates which appears to be a good feature but these regularly cause issues with existing features and it is difficult to have these items troubleshooted and corrected/fixed in a timely manner. The help desk is quick to receive and review your helpdesk items but it usually takes at least 1-2 months or longer to correct/fix these issues.

AlayaCare's accounting features/fuctions (especially Accounts Receivable) is weaker than other similar software. Review collected by and hosted on G2.com.

I like how the system is super simple to use. It makes scheduling a breeze and sending shift offers to multiple caregivers at a time is quick and easy. Review collected by and hosted on G2.com.

I'm not fond of the reporting feature. It takes to long to update after making a change. The Data Exploration 2.0 feature is too difficult. You have to learn how to create your own reports which is a bit extensive and the training given is very basic. Even a well seasoned IT tech would need a thorough walk through to create reports. Review collected by and hosted on G2.com.

One of the most valuable assets about Alayacare is the financial portion and the charting. Billing and charting has become so much more simple and efficient verses our old EMR system. Additionally, I really appreciate meeting with my account representative on a weekly basis to review projects, brainstorm solutions, or enhancements. The high level of customer support is extremely appreciated and gives us a sense of validity. Review collected by and hosted on G2.com.

Alayacare is created for organizations with W2 employees. While our agency holds W2 employees, we have a larger ratio of 1099 contractors that work with us. This affects the operations of our workflows. While we have used what we could from Alayacare, we still find ourselves having to create a new workflow that better fits our needs when it comes to 1099 contractors. This includes workflows for offers and payment reimbursement. There is also room to grow in servicing U.S. clients better. We as a U.S. client use specific verbiage and operational flow contrasting to Canadian clients. It would be nice if Alayacare was a bit more universal fulfilling those specific U.S. client needs. Review collected by and hosted on G2.com.

Great product, that have multiple features that many other rostering solutions don't have. The software has significantly stabilised and developed in the past years. Alayacare team is leading research and development of multiple midules and we are benefiting from their products updates. Review collected by and hosted on G2.com.

Occasionally support team takes longer to respond. Features development can take long time. Review collected by and hosted on G2.com.

The connectivity of Alayacare is very nice, the website, the app, the emails, it offers a very nice package for communicating with your staff. Customer support has been very good, when you've got a bug and submit a ticket they will respond within the day and usually the bug is resolved within a couple days. Review collected by and hosted on G2.com.

It's not 100% designed for our type of business so sometimes it gets awkward making some of our programs work in it. Further as you can't delete a lot of things it can be easy to end up with a glut of things that you just have to ignore because you can't hide them. On slower internet connections the site can take a long time to load or not load properly. Review collected by and hosted on G2.com.

What I found most helpful was the ability to customize about 90% of what we wanted. This allowed us to improve our workflow, cut costs, and provide quality patient care. We now utilize one software program for billing, scheduling, payroll, and patient documentation. Alayacare's mobile app is extremely easy to use even for our less than tech-savvy employees. Alaycare has become an integral part of our day to day functions and is used on a daily basis. Review collected by and hosted on G2.com.

The downside is that it does take a good bit of time and computer knowledge to customize and build forms. This was short lived though as we worked with customer support throughout our implementation process. With their support the ease of integration from our previous electronic medical record was a relief. Review collected by and hosted on G2.com.

Integrations and Organization

ability to organize files

scheduling and CG app for clocking in

unsure what you mean by tools

it has more so than what were working with before since AC continues to grow Review collected by and hosted on G2.com.

More strength is needed on Privacy protection and access in all areas

When putting a field staff on hold, they still have access to client info and can backtrack online web apps to schedule and get past client addresses from the schedule and client file Breach in Privacy

The only way to close this door is to "terminate" the employee file.

Also, there should be a different permission (or permissions separated into two) to turn on access for the different portals.

1 for Field staff roles

another for Admin Staff roles Review collected by and hosted on G2.com.

Ontime notifcation about outage and ease of use. Review collected by and hosted on G2.com.

Vendor support not so quick, have to wait for resolution. Review collected by and hosted on G2.com.

I thoroughly enjoy the multitude of functionalities that AlayaCare offers. Review collected by and hosted on G2.com.

Frequent system maintenance can occasionally affect our usability. Review collected by and hosted on G2.com.

Web based, accessibility through different workflows, technically forefront Review collected by and hosted on G2.com.

Updates without notification. Inflexibility of system layouts. Response to support tickets. Review collected by and hosted on G2.com.