We tranisitioned to AlayaCare from on IVR only platform, and it has truly revolutionized how we are able to schedule, staff, communicate, and generally control our non-medical senior homecare business. Review collected by and hosted on G2.com.

Their base platform includes a lot of different items, which are part of what makes up their base price, that we don't utilize. It feels as though sometimes we aren't always getting what we pay for Review collected by and hosted on G2.com.

Support team and easy access to solutions. Review collected by and hosted on G2.com.

I wish there was a way to have employee forms not just client. I would like some forms to live in an employee file. Review collected by and hosted on G2.com.

the ease of access for everything we need as a company from scheduling right to profiles Review collected by and hosted on G2.com.

nothing at all. some extra options to code your own folders for staff profiles would be nice though Review collected by and hosted on G2.com.

Houses everything in one place, no need for multiple platforms Review collected by and hosted on G2.com.

Can be a bit slow if you are a fast worker. Wish it would work with microsoft copilot Review collected by and hosted on G2.com.

Alayacare is 100% compliant and swift in developing enhancements to meet regularatory changes. Review collected by and hosted on G2.com.

Its integration with more sophisticated award engine. Review collected by and hosted on G2.com.

It enabled our agency to do away with paper charting. Online is so much easier. No more monthly shredding party's. We were able to get tweaks to meet our needs. Review collected by and hosted on G2.com.

Loss of phone signal occasionally meant lost charting. This occurs very infrequently. But necessitates temporary paper backup of medication lot numbers, expiration dates, and vital signs until the document is successfully submitted. Review collected by and hosted on G2.com.

Scheduling in AlayaCare is great. The ability manage clients and their services is quite robust and solid, their customer support is also solid, although occasionally feeling dismissive. I wasn't around for implementation or integration with other systems, but that element seemed quite doable from what I hear from others. Using AlayaCare daily is a decent ecperience for me. Review collected by and hosted on G2.com.

The recently introduced monthly updates from quarterly updates cause a lot of frustration as an admin. Often there are very minimal new relevant features for our organisation, but there are always new issues introduced that causes issues and annoyances for me and other users. Because it's monthly, I feel like I'm constantly playing catchup with update notes as well as the aformentioned issues that pop up.

Additionally, there is minimal clinical features in it compared to similar systems, this has caused a lot of frustration for our clinical governance team. Review collected by and hosted on G2.com.

I like how you can add employee profile details for the clients to see within their Family Portal app, we have a neighbourhood model approach with our clients and so creating personal information about our staff for the clients to read, along with the employees photo provides a personal touch for both the client and the family. The Family portal allows clients and their families to view and manage their own schedules. Review collected by and hosted on G2.com.

Once the system has been deployed there is little oportunity to get enhacement features added other than posting on their community board and hoping it will generate enough votes to have it added to their roadmap. That the requiries us to constantly view the community board to vote on other suggestions submitted. Review collected by and hosted on G2.com.

-AlayaCare is a good data base managment software

-Cleint Services and Staff shifts scheduling functions are fantastic

-It's very easy to use for Care Managment and Care Planning.

-Continous improvement with regular software updates

-The more we learn about the software functions, the easier it gets to manage our clients' services Review collected by and hosted on G2.com.

-No traditional Manual for beginers which is difficult for our new users.

-Not a finacial software, so we have to use other fianncial softwares to support the billing which may be consufing when setting up.

- Hard to to keep up with their software updates for all users in differnet roles within organistaion.

-The process to figure out the error occurred is stressful, it takes time to have Support team to come back with solution/fix.

-To set up and generate reports (Data Exploration) required great upderstanding of software and some knowledge of Excel formula, it's not a easy task to utilise by every user. Review collected by and hosted on G2.com.

Streamlines the process to access pt info from admin to nurses out in the field. Like the overviews of all schedules; ease of managing pt visits is great. Customer support responds promptly. New marketplace is user friendly. Review collected by and hosted on G2.com.

Not able to use to its full potential. For example uploading documentation from firld visits to admin is a longer process & not legible so its a key funtion not being used. Running any type of report is a complicated process, should have a field tab for ease instead. Kinks like if I enter in a nurses vacation time it should block them off of offers otherwise there is no point in adding that if i have to keep track of those things manually on a calender /list to not have them getting notifications while on vacation. I would like to be able to remove a nurse from an offer without haveing to resend the whole thing again. a lot of responses to conserns are "its a glitch in the system" Review collected by and hosted on G2.com.